Customer Service Supervisor
Austin, TX · On-site
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Customer Service Supervisor
Austin, TX · On-site
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Customer Service Supervisor
Austin, TX · On-site
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Customer Service Supervisor
Austin, TX · On-site
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Customer Service Supervisor
Spring, TX · On-site
$11 - $14/hr
... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...
Customer Service Supervisor
Spring, TX · On-site
$11 - $14/hr
... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...
Customer Service Supervisor
$15 - $16/hr
... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...
Quick apply
Customer Service Supervisor
$15 - $16/hr
... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...
Customer Service Supervisor
Richmond, TX · On-site
... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...
Customer Service Supervisor
Richmond, TX · On-site
... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Customer Service Supervisor
Austin, TX · On-site
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Customer Service Supervisor
Austin, TX · On-site
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Customer Service Supervisor
$15.50 - $17/hr
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Customer Service Supervisor
$15.50 - $17/hr
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Customer Service Supervisor
Arlington, TX · On-site
$15 - $16/hr
... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...
Customer Service Supervisor
Arlington, TX · On-site
$15 - $16/hr
... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...
Customer Service Supervisor
Austin, TX · On-site
$15.50 - $17/hr
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Customer Service Supervisor
Austin, TX · On-site
$15.50 - $17/hr
Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...
Operational Excellence: Manage POS systems, track labor/beverage costs, maintain inventory, and ensure seamless service flow. Qualifications & Requirements * 2+ years of FOH management or supervisory ...
Posted today
Quick apply
Operational Excellence: Manage POS systems, track labor/beverage costs, maintain inventory, and ensure seamless service flow. Qualifications & Requirements * 2+ years of FOH management or supervisory ...
Posted today
Manage the successful onboarding of new business opportunities, ensuring operational readiness, service excellence, and profitability objectives are achieved. * Ensure accurate and timely maintenance ...
Manage the successful onboarding of new business opportunities, ensuring operational readiness, service excellence, and profitability objectives are achieved. * Ensure accurate and timely maintenance ...
Service Manager
Irving, TX · On-site
... excellence. The Service Manager provides oversight and direction to Lead Technicians (where ... applicable), Service Coordinators, Service Technicians, and Vendors, ensuring alignment with ...
Service Manager
Irving, TX · On-site
... excellence. The Service Manager provides oversight and direction to Lead Technicians (where ... applicable), Service Coordinators, Service Technicians, and Vendors, ensuring alignment with ...
District Manager
Dallas, TX · On-site
$121K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Dallas, TX · On-site
$121K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Mesquite, TX · On-site
$121K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Mesquite, TX · On-site
$121K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Austin, TX · On-site
$116K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Austin, TX · On-site
$116K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Corpus Christi, TX · On-site
$116K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Corpus Christi, TX · On-site
$116K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Dallas, TX · On-site
$121K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Dallas, TX · On-site
$121K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Frisco, TX · On-site
$121K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
District Manager
Frisco, TX · On-site
$121K/yr
Drive your team with effective communication and provide coaching on customer service and sales strategies Brand Ambassador & Operational Excellence: * Managing physical assets including repair and ...
Service Excellence Manager information
See Texas salary details
$30.7K - $38K
6% of jobs
$38K - $45.2K
11% of jobs
$48.7K is the 25th percentile. Wages below this are outliers.
$45.2K - $52.5K
16% of jobs
$52.5K - $59.7K
16% of jobs
The median wage is $60K / yr.
$59.7K - $67K
15% of jobs
$72.4K is the 75th percentile. Wages above this are outliers.
$67K - $74.2K
14% of jobs
$74.2K - $81.4K
9% of jobs
$81.4K - $88.7K
5% of jobs
$88.7K - $95.9K
4% of jobs
$95.9K - $103.2K
2% of jobs
$103.2K - $110.4K
1% of jobs
$30.7K
$65.2K
$110.4K
How much do service excellence manager jobs pay per year?
As of Aug 7, 2026, the average yearly pay for service excellence manager in Texas is $65,188.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,000.00 per year, depending on experience, location, and employer.
How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?
A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.
What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?
To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.
What is the difference between Service Excellence Manager vs Customer Service Manager?
| Aspect | Service Excellence Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Enhancing overall service quality and customer experience | Managing customer support teams and resolving issues |
| Certifications | Typically Six Sigma, CX certifications | Customer service or support certifications |
| Work Environment | Cross-departmental, strategic initiatives | Customer support centers, call centers |
| Industry Usage | Retail, hospitality, healthcare, corporate | Retail, telecom, banking, hospitality |
The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.
What is a service excellence manager?
A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
What are the most commonly searched types of Service Excellence jobs in Texas? The most popular types of Service Excellence jobs in Texas are:
What are popular job titles related to Service Excellence Manager jobs in Texas? For Service Excellence Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Service Excellence Manager jobs in Texas look for? The top searched job categories for Service Excellence Manager jobs in Texas are:
What cities in Texas are hiring for Service Excellence Manager jobs? Cities in Texas with the most Service Excellence Manager job openings:
Other
Medical, Dental, Vision
Re-posted 20 days ago
Job description
Pet Host Lead
(Customer Service Supervisor)
Full-Time | Front Desk Leadership Role
Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for exceptional service? We are seeking a Pet Host Lead to supervise and support our front desk team while delivering a polished, professional client experience. This role is ideal for someone who enjoys leading by example, coaching others, and driving both service excellence and revenue growth.
Who We Are
NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.
At NVA Pet Resorts, our mission is simple:
Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
Position Overview
The Pet Host Lead is the frontline service leader of the resort.
You are responsible for:
- Supervising daily front desk operations
- Coaching and supporting Pet Hosts
- Ensuring service standards are consistently upheld
- Driving reservations, promotions, and membership sales
- Managing client concerns with professionalism and confidence
- Supporting occupancy and revenue optimization
- Maintaining lobby safety and presentation
- You will work closely with the General Manager and leadership team to ensure strong service execution and sales performance.
What You'll Do
- Leadership & Oversight
- Lead front desk operations during your shift
- Train and mentor new Hosts
- Reinforce service, sales, and documentation standards
- Monitor reservation accuracy and revenue opportunities
- Step in to resolve escalated client concerns
- Hold the team accountable to promotions and membership initiatives
Sales & Client Growth
- Conduct tours for prospective clients
- Confidently explain daycare, boarding, grooming, and training services
- Promote packages, add-on services, and seasonal promotions
- Drive membership sign-ups and rebooking
- Support occupancy goals during peak and non-peak periods
- Identify upsell opportunities that genuinely benefit pets and pet parents
- This role requires someone who is comfortable discussing pricing, explaining value, and asking for the sale in a professional and service-focused way.
Client Experience
- Oversee check-in and check-out processes
- Answer calls, emails, and voicemails promptly
- Manage waitlists during peak seasons and maximize room utilization
- Maintain relationships with high-value clients
Operational Excellence
- Manage and reconcile transactions
- Monitor inventory for retail and lobby supplies
- Ensure accurate client and pet records
- Maintain organized and hazard-free common areas
- Coordinate closely with pet care, grooming, and leadership teams
What We're Looking For
We are seeking someone who is:
- Experienced in supervising or leading a team (1+ year preferred)
- Comfortable with sales conversations and membership promotion
- Confident giving tours and explaining service value
- Strong in customer service and conflict resolution
- Detail-oriented and organized
- Professional in both written and verbal communication
- Reliable - especially on weekends and holidays
You must be able to:
- Work weekends and holidays
- Lift up to 60 lbs
- Stand for extended periods
- Handle dogs of all sizes safely
- Maintain composure in high-traffic environments
- Animal experience is plus but not required.
Benefits & Perks
- Health, Dental & Vision
- Insurance
- Employee Pet Care Discounts
- Tips
- Growth opportunities within NVA
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
Work schedule
- Weekend availability
- Monday to Friday
- Holidays
- Tips
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- Paid training