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Customer Excellence Manager Jobs (NOW HIRING)

HOPTEK

Customer Excellence Lead

Atlanta, GA · On-site

Overview of the role The Customer Excellence Lead plays a pivotal role in managing Hoptek's customers, and ensuring that our customers maximize value from use of the Hoptek solution. In this role ...

Primient

Associate, Customer Excellence

Decatur, IL · On-site

$14 - $19.50/hr

Associate, Customer Excellence | Primient About Primient Primient is a century old company with an ... Partnering with sales, this role manages customer relationships and sets expectations to ensure ...

Primient

Associate, Customer Excellence

Decatur, IL · On-site

$14 - $19.50/hr

Associate, Customer Excellence | Primient About Primient Primient is a century old company with an ... Partnering with sales, this role manages customer relationships and sets expectations to ensure ...

United Scrap Metal

Customer Excellence Coordinator

Cicero, IL · On-site

$18 - $23.50/hr

The Customer Excellence Coordinator executes timely customer-related requests and a continuous ... Available to fulfill flexible scheduling requirements as determined by the manager and /or business ...

Coloplast

Customer Excellence Specialist

Arlington, KS · On-site

$14.75 - $19.50/hr

The Customer Success Project Specialist supports the Customer Excellence Team by maintaining and ... Strong background in cross-functional project management, working with teams across various ...

Coloplast

Customer Excellence Specialist

Arlington, TX · On-site

$15.25 - $20.25/hr

Customer Excellence Specialist The Customer Success Project Specialist supports the Customer ... Strong background in cross-functional project management, working with teams across various ...

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Customer Excellence Manager information

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$33K

$66.1K

$107K

How much do customer excellence manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer excellence manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

How does a customer excellence manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What are the key skills and qualifications needed to thrive as a customer excellence manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

What does a customer excellence manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.
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Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Customer Excellence Specialist

Gellert Global Group

Paramus, NJ • On-site

$70K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Customer Excellence Specialist

Gellert Global Group consists of many of the leading North American food importing companies and has been involved in importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety and information technology, and supplies the needs of retailers, distributors, foodservice chains, hotels, cruise lines, and food manufacturers alike.

The Customer Excellence Specialist is a detail-oriented and proactive sales support specialist. This role is responsible for managing customer contracts, supporting sales operations, and ensuring exceptional customer experience. The ideal candidate is organized, analytical, and eager to collaborate across multiple departments. Senior Customer Excellence Specialist position is also available for candidates with experience and leadership capabilities. This position reports to Customer Excellence Lead.

Responsibilities (including but not limited to):

  • Establish and maintain customer contracts
  • Serve as the primary contact for customer communication and documentation
  • Manage weekly position reports and provide updates to the Sales team
  • Compare forecasts to actual usage and support planning using monthly averages
  • Recommend purchases based on market conditions and customer requirements
  • Handle costing requests and distribute results to the appropriate teams
  • Maintain internal and external databases including customer portals
  • Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
  • Address customer and Sales inquiries; support issue resolution across departments

Qualifications:

  • 3–5 years of experience in Customer/Sales Support
  • Bachelor's degree
  • Proficient in Excel
  • Experience in Infor M3 a plus
  • Experience in Salesforce a plus

Salary Range: $70,000 - $80,000 annually plus bonus

Our company will be relocating to a new corporate headquarters in Madison, NJ in Q4 of 2026. Candidates should be comfortable with this upcoming change in location.

Our Benefits:

  • Health: Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts
  • Wealth: Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
  • Professional Growth: Online training courses, virtual and classroom development experiences, education assistance program
  • Work-Life Balance: Paid-time off, parental leave, flexible work schedules (subject to your location and role)
  • Team Building: Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team building events

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr@gellertglobalgroup.com.

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