ZipRecruiter

Log In

1

Customer Excellence Manager Jobs (NOW HIRING)

Daniels Health

Customer Excellence Manager

Shakopee, MN

$75K - $80K/yr

Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Excellence Manager based at our plant in Shakopee, MN. At Daniels, we're transforming the way healthcare ...

Daniels Health

Customer Excellence Manager

Shakopee, MN · On-site

$75K - $80K/yr

Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Excellence Manager based at our plant in Shakopee, MN. At Daniels, we're transforming the way healthcare ...

CAI

Customer Excellence Specialist

Cleveland, OH · On-site

$16.50 - $21.75/hr

Customer Excellence Specialist Req number: R7783 Employment type: Full time Worksite flexibility ... Keep peers and management informed of trends, significant problems, and unexpected delays * Utilize ...

HOPTEK

Customer Excellence Lead

Atlanta, GA · On-site

Overview of the role The Customer Excellence Lead plays a pivotal role in managing Hoptek's customers, and ensuring that our customers maximize value from use of the Hoptek solution. In this role ...

CAI

Customer Excellence Specialist

Cleveland, OH

$16.50 - $21.75/hr

Customer Excellence Specialist Req number: R7783 Employment type: Full time Worksite flexibility ... Keep peers and management informed of trends, significant problems, and unexpected delays * Utilize ...

Flex

Business Excellence Manager

Austin, TX

The " Business Excellence Manager " will be based in Austin, TX, reporting to Manager - Business ... For assigned special project/segment/customer priorities to formulate and propose strategy of Lean.

Flex Ltd.

Business Excellence Manager

Austin, TX · On-site

The " Business Excellence Manager " will be based in Austin, TX, reporting to Manager - Business ... For assigned special project/segment/customer priorities to formulate and propose strategy of Lean.

next page

Showing results 1-20

People also search for

All JobsCustomer Excellence JobsCustomer Excellence Manager Jobs

Customer Excellence Manager information

See salary details

$33K

$66.1K

$107K

How much do customer excellence manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer excellence manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Excellence Manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

How does a Customer Excellence Manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What does a Customer Excellence Manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.

Is CX a good career?

A Customer Excellence Manager role focuses on improving customer satisfaction and loyalty through strategies, data analysis, and team leadership. It is a growing field with opportunities across various industries, often requiring strong communication, problem-solving skills, and familiarity with customer experience tools. The career can be rewarding for those interested in enhancing customer relationships and business performance.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

More about Customer Excellence Manager jobs
What cities are hiring for Customer Excellence Manager jobs? Cities with the most Customer Excellence Manager job openings:
What states have the most Customer Excellence Manager jobs? States with the most job openings for Customer Excellence Manager jobs include:
What job categories do people searching Customer Excellence Manager jobs look for? The top searched job categories for Customer Excellence Manager jobs are:
Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 90% Full Time, 7% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.
Customer Excellence Manager

Customer Excellence Manager

Daniels Health

Shakopee, MN

$75K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Daniels Health rating

5.0

Company rating: 5.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Join Daniels Health, a mission-driven leader in healthcare waste management, as our Customer Excellence Manager based at our plant in Shakopee, MN. At Daniels, we're transforming the way healthcare organizations manage waste-prioritizing safety, sustainability, and service excellence.
 
This is more than just a management role; it's an opportunity to be part of a company that's making a real impact in hospitals and clinics across the country. As a key member of our Shakopee team, you'll lead customer operations with passion and precision, ensuring our clients receive outstanding support while helping drive continuous improvement and innovation.
What you will do
  • Lead & Develop Team
  • Manage a cross-functional customer service team, fostering accountability and collaboration
  • Support employee engagement and retention initiatives
  • Customer Experience & Communication
  • Oversee outbound communications and host customer meetings
  • Ensure service delivery aligns with brand tone and operational efficiency
  • Data Analysis & Process Improvement
  • Analyze service data to identify trends and root causes
  • Drive corrective actions and continuous improvement initiatives
  • Systems & Cross-Functional Collaboration
  • Champion system adoption (Salesforce, RouteOptix/Tegos) and process standardization
  • Collaborate with Operations, Transportation, and Finance to enhance service outcomes
  • Reporting & Business Acumen
  • Monitor KPIs and deliver performance reports
  • Make informed decisions balancing customer needs with financial sustainability
What we are looking for
  • Must-Have Qualifications
  • 5+ years of experience in Customer Service/Excellence, including at least 2 years in a leadership role
  • Strong analytical skills with a proven ability to make data-driven decisions
  • High proficiency in Salesforce and Microsoft Office Suite
  • Demonstrated success in leading teams, improving processes, and driving customer satisfaction
  • Excellent communication skills, adaptable for both internal and external stakeholders
  • Familiarity with Root Cause Analysis and continuous improvement methodologies
 
  • Nice-to-Have Qualifications
  • Experience in logistics, waste management, or other regulated service industries
  • Advanced knowledge of data visualization or reporting tools
  • Exposure to cross-functional collaboration in operational environments
Why work for us
  • Job Stability - As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
  • Comprehensive Benefits - Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
  • 401K Matching Plan - 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
  • Permanent Position - Full-time, 40 hours per week with long-term career potential
  • Mission-Driven Work - Be part of a company that's making healthcare safer and more sustainable through innovative waste management solutions
  • Growth & Development - Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization
$75,000 - $80,000 a year
If you're passionate about leading teams, improving processes, and delivering exceptional customer experiences, we'd love to hear from you. At Daniels Health, you'll be part of a purpose-driven organization that values innovation, collaboration, and personal growth. Apply today and help us shape a safer, more sustainable future in healthcare.

Who are we?
We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

 
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the postoffer hiring process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply