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Customer Excellence Manager Jobs (NOW HIRING)

Computer Aid

Customer Excellence Specialist

Cleveland, OH · On-site

$16.50 - $21.75/hr

Customer Excellence Specialist CAI is a global services firm with over 9,000 associates worldwide ... Keep peers and management informed of trends, significant problems, and unexpected delays * Utilize ...

CAI

Customer Excellence Specialist

Cleveland, OH · On-site

$16.50 - $21.75/hr

Customer Excellence Specialist Req number: R7883 Employment type: Full time Worksite flexibility ... Keep peers and management informed of trends, significant problems, and unexpected delays * Utilize ...

HOPTEK

Customer Excellence Lead

Atlanta, GA · On-site

Overview of the role The Customer Excellence Lead plays a pivotal role in managing Hoptek's customers, and ensuring that our customers maximize value from use of the Hoptek solution. In this role ...

Flex Ltd.

Business Excellence Manager

Austin, TX · On-site

The " Business Excellence Manager " will be based in Austin, TX, reporting to Manager - Business ... For assigned special project/segment/customer priorities to formulate and propose strategy of Lean.

United Scrap Metal

Customer Excellence Coordinator

Cicero, IL · On-site

$18 - $23.50/hr

The Customer Excellence Coordinator executes timely customer-related requests and a continuous ... Available to fulfill flexible scheduling requirements as determined by the manager and /or business ...

Coloplast

Customer Excellence Specialist

Arlington, VA · On-site

$19.50 - $26/hr

Customer Excellence Specialist Location: Arlington, US Job Family: Supply & Logistics Country ... Strong background in cross-functional project management, working with teams across various ...

Coloplast

Customer Excellence Specialist

Arlington, KS · On-site

$14.75 - $19.50/hr

The Customer Success Project Specialist supports the Customer Excellence Team by maintaining and ... Strong background in cross-functional project management, working with teams across various ...

Tacori

Customer Excellence Representative

Glendale, CA · On-site

$27/hr

Customer Excellence Representative Pay: 27.00 an hour/ plus incentive (Free health insurance plan ... White-Glove Order & Quote Management: Serving as a dedicated advisor for complex account orders ...

New

Tacori

Customer Excellence Representative

Glendale, CA · On-site

$27/hr

Customer Excellence Representative Pay: 27.00 an hour/ plus incentive (Free health insurance plan ... White-Glove Order & Quote Management: Serving as a dedicated advisor for complex account orders ...

New

Flex

Business Excellence Manager

Austin, TX

The " Business Excellence Manager " will be based in Austin, TX, reporting to Manager - Business ... For assigned special project/segment/customer priorities to formulate and propose strategy of Lean.

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All JobsCustomer Excellence Manager Jobs

Customer Excellence Manager information

See salary details

$33K

$66.1K

$107K

How much do customer excellence manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for customer excellence manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

How does a Customer Excellence Manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What are the key skills and qualifications needed to thrive as a Customer Excellence Manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

What does a Customer Excellence Manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.
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Customer Excellence Manager jobs near you
National Customer Excellence Manager

National Customer Excellence Manager

Daniels Health

Chicago, IL • Remote

$91K - $111K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 hours ago

Daniels Health rating

5.6

Company rating: 5.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

What is your Purpose

As the National Customer Excellence Manager, your job is to make sure Daniels delivers on what we promise, at scale and consistently across every region.

You lead the Regional Customer Excellence Business Partners, setting direction, building consistency, and developing the team. At the same time, you are a hands-on contributor, owning strategic workstreams that require sustained thinking and cross-functional coordination. You own the Voice of Customer program, drive the NPS and churn analysis process in partnership with the BI and Analytics team, and serve as the senior CX point of contact for Field Service, Account Management, Finance and Sales on anything customer-facing that requires national coordination.

This role is for someone who can be handed a problem and come back with a solution. You work without close direction, bring recommendations and answers rather than problems, and make the Director of Customer Experience more effective by owning the work that matters most.

What you will do

Strategic Leadership

  • Own and drive CX strategic initiatives from start to finish, including defining the problem, building the approach, and seeing it through to implementation.
  • Own the Voice of Customer program nationally, synthesizing NPS results, case trends, and field intelligence from the regional team into a clear picture of where the customer experience stands and where it needs to go.
  • Lead the NPS program nationally, including survey cadence, result analysis, trend reporting, and action planning.
  • Work with the BI and Analytics team to develop customer insights including churn analysis, DIFOT correlation, and at-risk account identification. Translate data into recommendations the business can act on.
  • Build and maintain a view of account health across the portfolio, flagging at-risk accounts before they become retention problems.
  • Develop and maintain the acquisition integration playbook for CX, defining what the team does in the first 30, 60, and 90 days when a new market comes online.

People Leadership

  • Lead, develop, and set expectations for the Regional Customer Excellence Business Partners across all regions.
  • Build consistency across the regional team in how they engage with customers, hold internal teams accountable, and communicate. As new regions are added, ensure each CXBP is set up to operate to the same standard.
  • Support the hiring and onboarding of new Regional CXBPs as the function grows.
  • Act as an escalation point when issues cannot be resolved at the regional level.

Cross-Functional Collaboration

  • Serve as the senior CX point of contact for cross-functional partners on anything customer-facing that requires national coordination.
  • Work across functions to identify and address systemic issues affecting the customer experience, particularly when the root cause sits outside CS.
  • Contribute to cross-functional process improvement initiatives with a clear focus on customer impact.

Reporting and Insights

  • Deliver regular reporting to the Director of Customer Experience on regional performance, customer trends, churn risk, and strategic initiative progress.
  • Ensure the regional team is maintaining accurate records and using CX tools and processes consistently.
 

Candidate Profile

Skills and Qualifications

  • 7 to 10 years of experience in customer experience, customer service operations, or a related customer-facing operations role.
  • Comfortable working without close direction and building plans from scratch.
  • Experience leading geographically distributed teams.
  • Comfortable working with BI and analytics teams to shape analysis and interpret results in a business context.
  • Strong written and verbal communication skills, with the ability to influence across functions and levels.
  • High proficiency in Salesforce and Microsoft Office Suite.
  • Experience in logistics, healthcare, or regulated service industries desirable but not required.

Character Competencies

  • Thinks independently and brings recommendations, not just observations.
  • Develops people, builds trust, and holds teams accountable without hovering.
  • Sees the big picture and knows how to connect day-to-day work to longer-term goals.
  • Works well across functions and does not get territorial.
  • Comfortable in a fast-growing environment where the structure is still being built.

Work Environment

Remote, with approximately 30% travel to business units, customer sites, and internal team meetings across the US.

This position description outlines the general nature and key responsibilities of the role. It is not an exhaustive list of all activities, duties, or responsibilities. Employees may be required to perform other duties, as needed
$91,261 - $111,467 a year
"The pay range for this position is $91,261 to $111,467 base salary. Actual compensation within this range will depend on factors unique to each candidate, such as prior experience, skill, certifications, and work location. Pay variations by location reflect local conditions and differences in the cost of labor.
At Daniels Health, we are committed to supporting our employees' well-being, work-life balance, and career growth through a comprehensive benefit package. Eligible employees enjoy benefits such as medical, dental, and vision insurance, retirement savings plans with company match contributions, paid vacation and sick time, wellness resources, life insurance, and professional development opportunities."
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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