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Customer Excellence Manager Jobs (NOW HIRING)

Solvchem

Customer Excellence Manager

Pearland, TX · On-site

We are seeking a motivated Customer Excellence Manager with experience leading customer service or operations teams in a fast-paced environment. The ideal candidate is a strong communicator and ...

New

Vantage MedTech

Customer Excellence Manager

Olathe, KS · On-site

Customer Excellence Manager Department : Commercial, Customer Excellence Team Reports to : Director of Customer Excellence Vantage MedTech Introduction Vantage MedTech (or "VMT") is a full-service ...

Tacori

Customer Excellence Representative

Glendale, CA · On-site

$27/hr

CUSTOMER EXCELLENCE MANAGER LOCATION: TACORI OFFICE FLSA STATUS: NON-EXEMPT SCHEDULED HOURS: AS NEEDED The Role, why it matters? At TACORI, every client interaction is an opportunity to turn a ...

Computer Aid

Customer Excellence Specialist

Worthington, OH · On-site

$15.75 - $21/hr

Customer Excellence Specialist CAI is a global services firm with over 9,000 associates worldwide ... Keep peers and management informed of trends, significant problems, and unexpected delays * Utilize ...

CAI

Customer Excellence Specialist

Cleveland, OH · On-site

$16.50 - $21.75/hr

Customer Excellence Specialist Req number: R8366 Employment type: Full time Worksite flexibility ... Keep peers and management informed of trends, significant problems, and unexpected delays * Utilize ...

Flex Ltd.

Business Excellence Manager

Milpitas, CA · On-site

The Business Excellence Manager leads a team of Business Excellence Leaders and Technicians in ... customer satisfaction through Lean, Six Sigma, Industrial Engineering, and data-driven decision ...

CAI

Customer Excellence Specialist

Cleveland, OH · On-site

$16.50 - $21.75/hr

Customer Excellence Specialist Req number: R8366 Employment type: Full time Worksite flexibility ... Keep peers and management informed of trends, significant problems, and unexpected delays * Utilize ...

CAI

Customer Excellence Specialist

Cleveland, OH · On-site

$40K - $45K/yr

Customer Excellence Specialist Req number: R8366 Employment type: Full time Worksite flexibility ... Keep peers and management informed of trends, significant problems, and unexpected delays * Utilize ...

Flex

Business Excellence Manager

Milpitas, CA

The Business Excellence Manager leads a team of Business Excellence Leaders and Technicians in ... customer satisfaction through Lean, Six Sigma, Industrial Engineering, and data-driven decision ...

ABB

Business Excellence Manager

MI · Remote

Sales Manager __ The Business Excellence Manager is responsible for building organizational ... customer outcomes * Proven experience managing organizational change and driving adoption of new ...

Coloplast

Customer Excellence Specialist

Arlington, TX · On-site

$15.25 - $20.25/hr

Customer Excellence Specialist The Customer Success Project Specialist supports the Customer ... Strong background in cross-functional project management, working with teams across various ...

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Customer Excellence Manager information

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$33K

$66.1K

$107K

How much do customer excellence manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer excellence manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a customer excellence manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.

What are the key skills and qualifications needed to thrive as a customer excellence manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

How does a customer excellence manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

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Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Customer Excellence Manager

Pearland, TX • On-site

Solvchem
Chemical Manufacturing • 11 - 50 employees
Learn more about Solvchemexternal

Full-time

Posted yesterday

New

Job description

We are seeking a motivated Customer Excellence Manager with experience leading customer service or operations teams in a fast-paced environment. The ideal candidate is a strong communicator and people leader who can improve processes, support cross-functional teams, and drive a customer-focused culture. If you're passionate about operational excellence, team development, and continuous improvement, we'd love to hear from you.The Company:SolvChem, Inc. is a chemical blending, packaging, and distribution company founded in 1971. The company operates through four divisions: Distribution, Consumer Products, Contract Packaging, and International. Our customer-focused culture and dedication to operational excellence have supported decades of growth across domestic and international markets. Learn more here.Position Summary: The Customer Excellence Manager is responsible for overseeing customer service operations across the SCI, CPK, SCCP, and SC divisions. This position provides leadership and direction to the department, ensuring effective service execution, customer focus, operational efficiency, and continuous improvement. Key Responsibilities:Lead the day-to-day operations of the Customer Service Department by establishing and implementing department goals, managing projects, and overseeing department activities.Lead and develop the Customer Excellence team across multiple divisions.Drive customer satisfaction, service performance, and operational efficiency.Partner cross-functionally with Sales, Logistics, Inventory, Planning, Operations, and other departments to ensure exceptional service execution.Monitor key performance metrics and identify opportunities for process improvement.Support revenue growth initiatives while maintaining high service standards and customer focus.Ensure compliance with company policies, safety standards, and regulatory requirements.Qualifications: Bachelor's degree in Business Administration, Supply Chain, or related field required. 5+ years of experience in logistics, supply chain, customer service, customer operations, sales support, or related role.1-2 years of experience in a leadership or progressive management position required.Previous experience within chemical distribution, chemical manufacturing, or chemical packaging sector preferred.Bilingual in English and Spanish is preferred.Intermediate to advanced proficiency with Microsoft Office programs preferred.Experience with Chempax, SAP or other ERP systems used within the chemical or distribution industry preferred.Working knowledge of DOT regulations related to hazardous materials (Hazmat) shipping and handling preferred.Desired Skills and Competencies: Exceptional oral and written communication skillsStrong aptitude for reviewing operational data, managing budgets, tracking performance metrics, and maintaining high accuracy under pressure.Proven ability to build effective working relationships across all organizational levels and manage cross-functional teams.Flexible, decisive, and comfortable managing multiple shifting deadlines in a high-volume, fast-paced industrial environment.Why Should You Apply?Competitive SalaryMedical, Vision, Dental401KPTOApply today and let us know why you would be a great fit for our Customer Excellence Manager position!SolvChem, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetics, or status as a protected veteran or any other protected status established by federal, state, or local laws.
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