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Customer Excellence Manager Jobs in Michigan (NOW HIRING)

Becton, Dickinson and Company

Senior Manager, CRM Sales Excellence Lead defines and drives the process-excellence strategy and agenda for the global lead-to-quote process, on a common blueprint that standardizes the core while ...

Agiliti Health, Inc.

Customer Service Coordinator

Wixom, MI · On-site

$17.25 - $22.50/hr

Knowledge and Physical Requirements * 21 years of age or older, with an Associate's degree or Bachelor's degree preferred. * 1-2 years of supervision/management or customer excellence experience ...

BreedAbove

Customer Service Supervisor

Ann Arbor, MI

$16/hr

Maintain relationships with high-value clients Operational Excellence * Manage and reconcile ... Strong in customer service and conflict resolution * Detail-oriented and organized * Professional ...

PetSuites

Customer Service Supervisor

Novi, MI · On-site

$14 - $16/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

PetSuites

Customer Service Supervisor

Sterling Heights, MI · On-site

$14 - $16/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

PetSuites

Customer Service Supervisor

Novi, MI

$14 - $16/hr

... Excellence Manage and reconcile transactions Monitor inventory for retail and lobby supplies Ensure accurate client and pet records Maintain organized and hazard-free common areas Coordinate closely ...

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Showing results 1-20

All JobsCustomer Excellence JobsCustomer Excellence Manager JobsCustomer Excellence Manager Jobs in Michigan

Customer Excellence Manager information

See Michigan salary details

$28.8K

$57.6K

$93.3K

How much do customer excellence manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer excellence manager in Michigan is $57,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $68,000.00 per year, depending on experience, location, and employer.

What does a customer excellence manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.

What are the key skills and qualifications needed to thrive as a customer excellence manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

How does a customer excellence manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

What are popular job titles related to Customer Excellence Manager jobs in Michigan?

For Customer Excellence Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Excellence Manager jobs in Michigan look for?

The top searched job categories for Customer Excellence Manager jobs in Michigan are:

What cities in Michigan are hiring for Customer Excellence Manager jobs?

Cities in Michigan with the most Customer Excellence Manager job openings:

Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,614 per year, or $27.7 per hour.

ProCare Customer Excellence Representative - Hybrid - Pay Starting at 21.58/hr

Stryker

Kalamazoo, MI • Hybrid

$21.58 - $29.20/hr

Full-time

Posted 24 days ago

Job description

Work Flexibility: Hybrid

Schedule

  • 1st Shift: Mon - Fri, 10:30am - 7pm
  • Hybrid: 2-3 days/week in office
  • Overtime based on business needs

What you will do

As the ProCare Customer Excellence Representative, you will provide phone and email support to sales teams and healthcare professionals while managing service order entry and data accuracy.

  • Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service
  • Deliver high-quality customer service by responding promptly and professionally to inquiries, supporting after-hours needs
  • Provide phone and email support for inquiries from sales teams and healthcare professionals
  • Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce
  • Process all tasks in alignment with relevant working practices and standard operating procedures
  • Offer after-hours support as needed, depending on call volume or workload demands

What you need

Required

  • High School Diploma or equivalent
  • Two (2) years' relevant work experience

Preferred

  • Experience in call center, or customer-facing environment
  • SAP, Salesforce experience

$21.58 - $29.20 USD Hourly

Travel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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