Customer Excellence Manager Jobs in Raleigh, NC (NOW HIRING)

Job type

Full-time

Hybrid (Remote/Office)

Employment type

Permanent

Location(s)

• Wendell - North Carolina - United States of America

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

About Smart Infrastructure – Electrification and Automation:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability, and internationality.

Siemens Smart Infrastructure, Electrification & Automation (EA) business unit is headquartered in Wendell, NC. The EA Business Unit has a diverse portfolio of products, including, but not limited to, low-voltage MCC, CMR fuse saver, MV switchgear, MV circuit breakers, and metering, power monitoring, power quality, and protective relay maintenance and systems of a standard nature.

We are looking for a Industrial Engineering & Digital Operations Excellence Manager . This position will be based in Wendell, NC. Relocation assistance is available.

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability, and internationality. Siemens Smart Infrastructure is seeking an Industrial Engineering & Digital Operations Excellence Manager for our Electrification and Automation (EA) Business Unit, with a focus on the PACS Assembly Center / Protection & Automation Panels operations in Wendell, NC.

Reporting to the PACS Plant Manager, this leader will build and lead the Industrial Engineering / OpEx capability for a greenfield, assembly-line facility (no raw material processing/prefab) and establish a scalable operating system to support rapid growth. The role owns end-to-end Industrial Engineering fundamentals (line design/balance, labor standards, standard work, capacity models) and a digital factory roadmap that turns data into daily action—integrating Lean management with practical Industry 4.0 enablement to drive measurable gains in Safety, Quality, Delivery, Cost, and Productivity.

• Willingness to work flexible hours as needed to support production schedules

You’llmake an impact by:

• Building and leading the site Industrial Engineering strategy for assembly operations: line layout/design, workstation optimization, labor standards/time studies, and Yamazumi / line balancing to increase throughput and stability.
• Developing a continuous improvement roadmap for each value stream with a focus on Safety, Quality, On‑Time Delivery, Inventory, and Productivity; deploying Lean tools (5S/6S, waste elimination, VSM, root cause/corrective actions, Kanban, visual management).
• Establishing and sustaining a performance management system (daily/weekly operating rhythm, KPI governance, escalation/problem solving) that converts operational data into action and prevents “pilot-only” digital initiatives from stalling before scale.
• Owning the Industry 4.0 / digital factory enablement roadmap: identify and implement high-impact opportunities for paperless execution, improved quality loops, and connected shop-floor insights aligned to smart factory principles (connected, adaptive operations).
• Leading new product start-up / transfer readiness from an IE/OpEx perspective: process readiness, standardized work and training, capacity planning, and launch stabilization to achieve high process and quality standards.
• Driving productivity and cost optimization programs through prioritized CI projects and justified capital investments; develop technology roadmaps for automation/digitalization programs and ensure benefits are realized in SQDCP metrics.

You’ll win us over by having the following qualifications:

Basic Qualifications:

• Bachelor’s degree in Industrial Engineering, Mechanical Engineering, or related engineering discipline.
• 5+ years experience in Manufacturing Engineering / Industrial Engineering / Operations Excellence, including leadership responsibility in a production environment.
• Demonstrated experience implementing Lean methods and tools such as 5S/6S, waste (Muda) elimination, root cause/corrective actions, Yamazumi, Kanban, and Value Stream Mapping / Process Flow.
• Proven ability to lead change, create accountability, and influence cross-functional partners to deliver measurable operational outcomes.
• Strong analytical/problem-solving skills and communication skills with the ability to align teams to a common vision and operating rhythm.

Preferred Qualifications:

• Lean / Six Sigma certification (Green Belt, Black Belt) preferred.
• Experience with Industry 4.0 / smart factory concepts (connected systems, real-time visibility, digital performance routines) and deploying solutions beyond pilot stage into daily management.
• Experience with manufacturing systems and data (e.g., ERP such as SAP); ability to structure shop-floor execution data for performance routines and decision-making.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemenshere .

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

You’ll Benefit From

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $83,966 - $143,942 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity StatementSiemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the LawApplicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Application DeadlineThis role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy NoticeCalifornia residents have the right to receive additional notices about theirpersonal information. To learn more, clickhere .

Equal Employment Opportunity StatementSiemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the LawApplicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay TransparencySiemens follows Pay Transparency laws.

Application DeadlineThis role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy NoticeCalifornia residents have the right to receive additional notices about theirpersonal information. To learn more, clickhere .

Criminal HistoryQualified applications with arrest or conviction records will be considered foremployment in accordance with applicable local and state laws.