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Customer Excellence Manager Jobs in Raleigh, NC (NOW HIRING)

Cook Out

Restaurant General Manager

Creedmoor, NC · Remote

$75K - $100K/yr

Key Responsibilities Operational Excellence: Manage all daily operations of a high-volume ... Customer Experience: Maintain an upbeat, fast-paced environment that guarantees an exceptional ...

New

Cook Out

Restaurant General Manager

Wake Forest, NC · On-site

$75K - $100K/yr

Key Responsibilities Operational Excellence: Manage all daily operations of a high-volume ... Customer Experience: Maintain an upbeat, fast-paced environment that guarantees an exceptional ...

New

Cook Out

Restaurant General Manager

Raleigh, NC · On-site

$75K - $100K/yr

Key Responsibilities Operational Excellence: Manage all daily operations of a high-volume ... Customer Experience: Maintain an upbeat, fast-paced environment that guarantees an exceptional ...

New

Cook Out

Restaurant General Manager

Apex, NC · On-site

$75K - $100K/yr

Key Responsibilities Operational Excellence: Manage all daily operations of a high-volume ... Customer Experience: Maintain an upbeat, fast-paced environment that guarantees an exceptional ...

Cook Out

Restaurant General Manager

Zebulon, NC · On-site

$75K - $100K/yr

Key Responsibilities Operational Excellence: Manage all daily operations of a high-volume ... Customer Experience: Maintain an upbeat, fast-paced environment that guarantees an exceptional ...

Cook Out

Restaurant General Manager

Clayton, NC · On-site

$75K - $100K/yr

Key Responsibilities Operational Excellence: Manage all daily operations of a high-volume ... Customer Experience: Maintain an upbeat, fast-paced environment that guarantees an exceptional ...

Cook Out

Restaurant General Manager

Cary, NC · On-site

$75K - $100K/yr

Key Responsibilities Operational Excellence: Manage all daily operations of a high-volume ... Customer Experience: Maintain an upbeat, fast-paced environment that guarantees an exceptional ...

New

Mentis Systems

Sr. Operational Excellence Engineer

Durham, NC · On-site

$71K - $95K/yr

... the Customer (VOC) and Voice of the Business (VOB) reviews with executive leadership teams. • Manage the Annual Deployment Plan (ADP) for Operational Excellence initiatives and ensure timely ...

New

Pendo.io

Lead, Center of Excellence

Raleigh, NC · On-site

Lead cross-functional alignment across Adoption, Product, PMM, Customer Success, and Marketing ... Experience in program management, lifecycle operations, product operations, or a similar systems ...

Pendo

Lead, Center of Excellence

Raleigh, NC · On-site +1

Lead cross-functional alignment across Adoption, Product, PMM, Customer Success, and Marketing ... Experience in program management, lifecycle operations, product operations, or a similar systems ...

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Showing results 41-60

All JobsCustomer Excellence JobsCustomer Excellence Manager JobsCustomer Excellence Manager Jobs in Raleigh, NC

Customer Excellence Manager information

See Raleigh, NC salary details

$32.1K

$64.3K

$104K

How much do customer excellence manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer excellence manager in Raleigh, NC is $64,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $75,800.00 per year, depending on experience, location, and employer.

What does a customer excellence manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.

What are the key skills and qualifications needed to thrive as a customer excellence manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

How does a customer excellence manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

What are popular job titles related to Customer Excellence Manager jobs in Raleigh, NC?

For Customer Excellence Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Excellence Manager jobs in Raleigh, NC look for?

The top searched job categories for Customer Excellence Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Excellence Manager jobs?

Cities near Raleigh, NC with the most Customer Excellence Manager job openings:

Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $64,253 per year, or $30.9 per hour.

Restaurant General Manager

Cook Out

Creedmoor, NC • Remote

$75K - $100K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

New

Cook Out rating

5.0

Company rating: 5.0 out of 10

Cook Out

Based on 175 frontline employees who took The Breakroom Quiz

5.3

Company rating compared to similar companies: 5.3 out of 10

Fast food restaurants average

Based on 57,420 frontline employees who took The Breakroom Quiz

The best things about working at Cook Out

  • 87%

    87% say their health insurance is affordable

    say their health insurance is affordable

  • 69%

    69% say they have respectful managers

    say they have respectful managers

Featured by Cook Out, based on 175 Breakroom Quiz responses from their frontline employees

Job description

General Manager | Cook Out Restaurants
Cook Out is one of the fastest-growing companies in the Quick Service Restaurant (QSR) industry. Driven by record-breaking growth, we are seeking high-energy, dedicated leaders to join our management team. At Cook Out, we don’t just offer jobs; we provide clear career trajectories in a performance-based culture that rewards excellence and grit.
The Role: Hands-On Leadership
Our General Managers are the heartbeat of our operations. This is a "boots-on-the-ground" leadership role where you will work side-by-side with your team to foster a culture of elite customer service and operational efficiency. We are looking for versatile leaders capable of overseeing all facets of a high-volume business while mentoring the next generation of talent.
Key Responsibilities
Operational Excellence: Manage all daily operations of a high-volume restaurant, ensuring brand standards are met consistently. Drive profitability by meeting or exceeding targets for food, labor, and paper costs through strategic planning and team accountability.
Team Development: Recruit, train, and coach a large team, transforming high-potential individuals into successful contributors.
Customer Experience: Maintain an upbeat, fast-paced environment that guarantees an exceptional visit for every guest.
Candidate Qualifications
Experience: Minimum of 1 year in a management role (Restaurant/Hospitality management preferred).
Adaptability: Proven ability to thrive and multitask within a high-pressure, fast-paced environment.
Leadership: A track record of recognizing talent and leading teams toward collective goals.
Executive Compensation & Benefits
We believe in rewarding hard work with industry-leading compensation packages and a culture that respects your time.
Elite Compensation Package
Annual Salary: $75,000 – $100,000
Appreciation Pay: $15 per hour (in addition to base salary)
Performance Bonuses: Monthly bonuses based on sales growth and store performance
Work-Life & Perks
Guaranteed Holidays: Closed on Thanksgiving and Christmas Day
Meals: Free food provided during shifts
Advancement: Clear pathways for rapid professional growth, based soley on performance
Health & Security
Retirement: 401(k) with up to 4% company match
Paid Time Off: Competitive vacation policy
Insurance: Comprehensive Medical, Dental, Vision, and Life (available after 90 days)
Where you go with Cook Out is entirely up to you. Are you ready to lead the best team in the business?

Working at Cook Out

Perks for frontline workers

From Cook Out, via Breakroom

  • Competitive pay

  • Growth potential

  • Free Food during your shift

  • 401k with matching up to 4%

  • Insurance

  • Vacation time

About Cook Out, in their own words

From Cook Out

At Cook Out, we don’t just offer jobs; we offer a path to long-term career success. We cultivate an upbeat and positive work environment where hard work is recognized and rewarded. If you thrive in a fast-paced setting and love to have fun while getting the job done, you’ll fit right in.

We believe that great performance equals great rewards. We are looking for energetic, hardworking individuals to join our incredible team and learn life skills that will take you to the next level.

What Cook Out employees say

Pay

Benefits

Hours and flexibility

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