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Customer Excellence Manager Jobs in Raleigh, NC (NOW HIRING)

Jet Excellence

Citation X PIC - Talent Pool

Raleigh, NC · Remote

Apply Crew Resource Management (CRM) and threat/error management to ensure safe, efficient flight ... Jet Excellence hires home-based pilots residing in the domestic United States who live within one ...

Pet Supermarket

Shift Lead

Raleigh, NC · On-site

$13.25 - $16.50/hr

Customer Excellence * Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies. * Protect employees and ...

Jet Excellence

Citation X PIC Talent Pool

Raleigh, NC · Remote

Apply Crew Resource Management (CRM) and threat/error management to ensure safe, efficient flight ... Jet Excellence hires home-based pilots residing in the domestic United States who live within one ...

Crumbl

Crumbl Cookies Assistant Manager

Raleigh, NC · On-site

$17/hr

The Assistant Manager will also work with the rest of the leadership team to consistently deliver ... COMMITMENT TO THE CUSTOMERS & EXCELLENCE: Has a genuine desire to serve others while having an ...

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Showing results 21-40

All JobsCustomer Excellence JobsCustomer Excellence Manager JobsCustomer Excellence Manager Jobs in Raleigh, NC

Customer Excellence Manager information

See Raleigh, NC salary details

$32.1K

$64.3K

$104K

How much do customer excellence manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for customer excellence manager in Raleigh, NC is $64,253.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $75,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

How does a Customer Excellence Manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What are the key skills and qualifications needed to thrive as a Customer Excellence Manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

What does a Customer Excellence Manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.
What are popular job titles related to Customer Excellence Manager jobs in Raleigh, NC? For Customer Excellence Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Excellence Manager jobs in Raleigh, NC look for? The top searched job categories for Customer Excellence Manager jobs in Raleigh, NC are:
Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $64,253 per year, or $30.9 per hour.

Assistant Customer Care Manager

PulteGroup, Inc.

Cary, NC • On-site

Full-time

Posted 25 days ago

Job description

Build a Career That Builds Your Future - with PulteGroup!
Welcome to PulteGroup where we believe in building more than just homes-we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place.
As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.
For over 70 years, we've been building more than homes-we've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.
Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name.
Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact
Primary Job Responsibilities
  • Complete Division and/or Customer Care orientation, onboarding, and training programs (e.g., construction knowledge, job site rules, safety, warranty, Storm Water Pollution Prevention Plan.
  • Interact at regular intervals with CFT and/or manager until completion of the CCM Certification
  • Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards.
  • Responsible for the build quality confirmation of the home before delivery to the customer.
  • Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to:
    • Monitor warranty repairs
    • Validate service request progression
    • Coordinate and conduct on-site warranty inspections
    • Submit line items and generate work orders in the service system
    • Follow up with homeowners and vendors relating to open service requests
  • Gain proficiency in interacting with all customer types with varying communication styles, personalities, and different levels of homeownership experience.
  • Gain confidence in working through common service-related items and gain exposure to escalated issues
  • Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
  • Develop independence within the role through on-the-job training and experience.
  • Complete the Customer Care Manager Certification before operating independently.
  • This is a professional customer facing role. Team members will follow division specific dress code requirements.
  • Perform other duties as assigned.

Career Level (P1)
Organizational Impact:
  • Works to achieve day-to-day objectives with limited impact beyond the level area.
  • Work is of limited scope, typically on smaller, less complex projects or task- related activities.
  • Work is closely supervised.

Leadership & Talent Management:
  • N/A - Jobs at this level are focused on self-development.

Knowledge & Experience:
  • Requires theoretical knowledge typically obtained through specific education and training
  • Typically requires a University degree or equivalent experience and 0-2 year of prior relevant experience.

Required Skills/Knowledge
  • Excellent verbal and written communication skills
  • Basic computer literacy
  • Demonstrated commitment to customer satisfaction
  • Ability to read blueprints preferred
  • General knowledge of building codes preferred

Required Licensing, Registration and/or Certifications
  • Valid driver's license as driving is an essential function of this position

Physical Requirements
  • The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions - heat, rain, cold, etc.

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
This Organization Participates in e-Verify
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
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