Customer Excellence Manager Jobs in Raleigh, NC (NOW HIRING)

About the Job

Ecorobotix Inc. creates innovative robotic solutions that reduce the ecological impact of modern agriculture. Our AI-driven, ultra-high precision spraying technology enables growers to significantly reduce inputs while improving efficiency. By joining our talented and dynamic team, you will contribute to a more sustainable agriculture industry while working in an innovative and fast-scaling organization.

Following the integration of Maya into the Ecorobotix Group, we're expanding our North American Customer Success organization. Maya is an AI-powered turf and land management platform that helps golf courses, sports fields, and other managed landscapes transform operational and agronomic data into actionable insights. Combined with Ecorobotix's precision application technologies, Maya is helping build a connected ecosystem that enables customers to make smarter decisions, improve sustainability, and optimize field operations.

General objective of the role

As Maya's first U.S.-based Customer Success Manager, you will own and grow the customer relationship for Maya's North American client portfolio. As the first point of contact after the sales handover, you will drive onboarding, adoption, satisfaction, and long-term retention for U.S. clients — and you'll play an active role in deploying Maya's AI-native turf and land management platform across some of the country's most demanding sports and natural turf venues. This is an individual contributor role; you won't be managing a team, but you will be the face of Maya for your portfolio and a key voice for U.S. customers inside the company.

Reporting lines and interactions

This role reports directly to Head of Maya Business team. Internally, close collaboration with other members of the after-sales team and other teams of Ecorobotix Inc is required. Externally, interaction with customers, partners, associations, and trade shows among others is required.

Key Responsibilities

• Own day-to-day client success for Maya's U.S. and broader North American client portfolio. You may also provide backup support for other English-speaking accounts that don't yet have a dedicated local Customer Success owner
• Drive onboarding excellence and ensure all clients reach defined success milestones within their first 90 days
• Monitor portfolio health proactively through User Health Scores and engagement strategies; flag and act on silent or at-risk accounts
• Act as the primary post-handover contact for assigned accounts via calls, video, and on-site visits. Lead bug triage with the engineering team via GitLab, prioritize weekly with the CTO, and close the loop with the client
• Drive feature adoption across the portfolio through targeted outreach and client-facing webinars at release time
• Capture client feedback, frustrations, and feature requests, and feed them into the product backlog as the voice of the customer
• Conduct field activities: drone visits, soil analysis support, sensor installation, and integration follow-up (Toro/Links and others)
• Represent Maya at selected U.S. industry events (e.g., the GCSAA Conference & Show, STMA Conference, and regional sports-turf/greenkeeper associations)

Qualifications & Skills

• Degree in agronomy, turfgrass science, engineering, or equivalent experience
• 3–5 years of experience in Customer Success, Account Management, or a client-facing technical role — ideally within a SaaS or industrial tech environment
• Working knowledge of CRM systems (Odoo or equivalent), bug-tracking tools (GitLab or equivalent), and customer success workflows
• Comfortable working in an AI-native environment using structured workflows and AI-based tools
• Knowledge of the turf, sports surfaces, agronomy, or precision technology industry is a strong asset
• Excellent written and spoken English. Spanish is a strong asset
• Valid driver's license and availability for frequent domestic travel
• Strong relational skills and natural client orientation
• Field-oriented mindset, at ease in greenkeeping and operational environments
• Structured, autonomous, and rigorous on execution
• Excellent communication and reporting discipline
• Entrepreneurial spirit, initiative, and adaptability in a fast-growing environment
• Passion for innovation and the transition toward AI-driven turf management