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Customer Excellence Manager Jobs in Wisconsin (NOW HIRING)

Ventura Foods

Process Excellence Manager

Waukesha, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Plant OpEx Manager will be responsible for accelerating operational excellence change efforts ... operations customers. * Responsible for following all food safety policies, procedures and ...

Ventura Foods

Operational Excellence Manager

Waukesha, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Plant OpEx Manager will be responsible for accelerating operational excellence change efforts ... operations customers. * Responsible for following all food safety policies, procedures and ...

Ventura Foods

Operational Excellence Manager

Waukesha, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Plant OpEx Manager will be responsible for accelerating operational excellence change efforts ... operations customers. * Responsible for following all food safety policies, procedures and ...

Ventura Foods

Operational Excellence Manager

Waukesha, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Plant OpEx Manager will be responsible for accelerating operational excellence change efforts ... operations customers. * Responsible for following all food safety policies, procedures and ...

Ventura Foods

Operational Excellence Manager

Waukesha, WI

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Plant OpEx Manager will be responsible for accelerating operational excellence change efforts ... operations customers. * Responsible for following all food safety policies, procedures and ...

Howmet Aerospace

Quality Excellence Manager

Mauston, WI

$130K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Howmet Fastening Systems (HFS) in Mauston, WI is looking for a Quality Excellence Manager to ... Interprets pertinent customer, corporate and division quality standards for plant personnel ...

Howmet Aerospace

Quality Excellence Manager

Mauston, WI

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers ... Quality Excellence Manager to develop and lead the Quality Assurance system to ensure that ...

Ball

Operational Excellence Specialist

Fort Atkinson, WI · On-site

$66K - $93K/yr

Together with our global employees, customers, and partners, we're turning bold sustainability ... Leading standardization of the management process at the plant, working directly with employees on ...

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All JobsCustomer Excellence JobsCustomer Excellence Manager JobsCustomer Excellence Manager Jobs in Wisconsin

Customer Excellence Manager information

See Wisconsin salary details

$33.3K

$66.7K

$108K

How much do customer excellence manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer excellence manager in Wisconsin is $66,720.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $78,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

How does a customer excellence manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What are the key skills and qualifications needed to thrive as a customer excellence manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

What does a customer excellence manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.

What are popular job titles related to Customer Excellence Manager jobs in Wisconsin?

For Customer Excellence Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Excellence Manager jobs in Wisconsin look for?

The top searched job categories for Customer Excellence Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Excellence Manager jobs?

Cities in Wisconsin with the most Customer Excellence Manager job openings:

Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in Wisconsin as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $66,720 per year, or $32.1 per hour.

Process Excellence Manager

Ventura Foods

Waukesha, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Ventura Foods rating

6.9

Company rating: 6.9 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

239th of 438 rated food and drinks producers

Job description

Employment Type: Salaried
Work Arrangement: Onsite 

Position Summary:

The Plant OpEx Manager will be responsible for accelerating operational excellence change efforts at the production plant by leading organizational/leadership development processes, promoting employee engagement and driving quality and productivity improvements. As part of the Plant Leadership Team the OpEx Manager will provide necessary coaching to the team and other individuals regarding organizational effectiveness, operational improvements, continuous improvement methodology, and execution of best practices. Provide influential leadership to support departments to gain results throughout the site.

Major Duties and Responsibilities:
  • Responsible for implementing strategy and guiding advancement of operational excellence at the plant.
  • Collaborate with the Production, Quality, Finance, Maintenance, Enginnering Managers and others at the location to understand site business priorities/goals and use this knowledge to prioritize Continuous Improvement activity at the production location.
  • Be a role model for the mindsets and behaviors necessary to create an environment of trust, participation and accountability.
  • Consult on Six Sigma, Lean, and Kaizen methodology leaders to identify best practices and to simplify and standardize work to deliver improved performance.
  • Actively review site practices to identify opportunities and advise on appropriate organizational interventions, i.e. training, coaching, etc. for improving site systems and practices to achieve desired outcomes. Build a coaching culture and provide individual coaching to site and above site leadership throughout the change and transformation process.
  • Guide locations in determining the priorities for process improvements that impact production and business results and champion waste elimination and reduction. Responsible for the oversight and direct supervision of assigned plant continuous improvement resources.
  • Build a coaching culture and provide individual coaching to site and above site leadership throughout the change and transformation process.
  • Monitor improvement progress and sustain transformational gains over time through continued metric review and consultation with key stakeholders.
  • Lead improvement projects utilizing standardized Lean Six Sigma tools and methods to improve plant performance and achieve results for operations customers.
  • Responsible for following all food safety policies, procedures and regulatory criteria including the current SQF code, Good Manufacturing Practices (GMPs), HACCP, and the Food Safety Modernization Act (FSMA) and associated preventive controls.
Education and Experience:
  • Bachelor’s Degree in Engineering, Business, Operations Management required.
  • 5+ years of experience in Engineering, Business, Operations Management.
  • Experience in a food manufacturing environment preferred.
Knowledge and Skills:
  • Professional certifications and experience especially helpful in the field of Autonomous Maintenance, Training Development, Organizational Development, Coaching, Lean and Change Management.
  • Demonstrated ability to lead, manage and implement organizational and cultural change and deliver results. Results oriented with the ability to gather, analyze, and interpret information from a variety of sources.
  • Be a recognized role model in key leadership development skills of feedback, coaching, listening, empowerment and difficult conversations.
  • Demonstrated conflict resolution and solution focused problem-solving skills.
  • Excellent communication and interpersonal skills which include building rapport and maintaining strong relationships across all levels, sensitivity to individual and team needs, collaborating effectively to accomplish work, effective facilitation and teaching skills.
  • Project management capability with effective time management skills and ability to manage multiple conflicting priorities.
  • Knowledge and strong working competence in Microsoft Office (Excel & PowerPoint).

Why Join Us:
Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses.  We make exclusive products for the world's most iconic restaurants and retailers, we provide ready-to-go product solutions for professional kitchens, and we make consumer brands everyone knows and loves.  When you work for Ventura Foods, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work.  As part of our team, your future is limited only by how much you’re willing to push yourself to get there.  We invest in your growth because you invest in ours.  

Ventura Foods offers career growth opportunities as well as competitive compensation and benefits:​

  • Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees​
  • Profit Sharing and 401(k) matching (after eligible criteria is met)​
  • Paid Vacation, Sick Time, and Holidays​
  • Employee Appreciation Events​ and Employee Assistance Programs

Physical Demands:
All jobs require sufficient physical strength and dexterity to perform the required task(s) and typically also require at a minimum: intermittent sitting, standing, walking, climbing, squatting, kneeling, pushing, and pulling.  Occasional lifting and/or moving up to 50 pounds or more with assistance may also be required.  Please see the job description for specific requirements.

Work Environment:
Please see the job description for specific requirements of the position for which you are applying.

Typical shifts are 8-12 hours per day.   Additional unscheduled time after hours and on weekends may also be required.  Employees must be willing and able to wear personal protective equipment as required by Company policy and/or legal requirements.  In addition, certain jobs may require employees to:

  • Work outside and/or in adverse temperatures which could include extreme heat, cold, and humidity;
  • Be exposed to vibrations, chemicals used in operations, fumes and food allergens (may include soy, dairy and other allergens); and
  • Be required to work in confined and dark spaces, and at heights in excess of 18 feet.

Diversity & Inclusion:
Our commitment to a diverse and inclusive environment in which all employees are treated with respect is evident in our company culture and values.  We believe that fostering an environment of inclusion and a focus on diversity across our organization is vital to attracting top talent, driving innovation, and meeting the high expectations of our customers in a rapidly evolving global marketplace

Ventura Foods is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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