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Customer Excellence Manager Jobs (NOW HIRING)

Staffworks

Operational Excellence Manager

Marcy, NY · On-site

$110K/yr

Operational Excellence Manager Location: Utica, NY Industry: Liquid Cooling Component Manufacturing ... Identify opportunities to improve safety, quality, delivery, cost, productivity, and customer ...

Career Search

Brand Excellence Manager

Destin, FL · On-site

Brand Excellence Managers function similarly to account executives or customer success managers, combining relationship management, performance analysis, and hands-on marketing execution. You will ...

Career Search

Brand Excellence Manager

Destin, FL

Brand Excellence Managers function similarly to account executives or customer success managers, combining relationship management, performance analysis, and hands-on marketing execution. You will ...

Outset Medical

Clinical Excellence Manager

Seattle, WA · On-site

This role serves as the point person for customer engagement and supports the identification of ... The Clinical Excellence Manager will lead the assimilation and communication of all relevant Outset ...

Magenta Solar

Operations Excellence Manager

San Rafael, CA · On-site

$100K - $115K/yr

Operations Excellence Manager Magenta Solar, LLC. is a solar and energy company that strives to grow our solar installation projects and build customer rapport. We strive to help to combat climate ...

Mars

Supply Excellence Manager

Chattanooga, TN · On-site

Supply Excellence Manager (Total Productive Maintenance) The Supply Excellence Manager is a ... Initiate and drive game-changing workstreams to optimize our cost-to-serve for our customers and ...

Eastman

Marketing Excellence Manager

Kingsport, TN · On-site

With the purpose of enhancing the quality of life in a material way, Eastman works with customers ... Description As a Marketing Excellence Manager you work in the Marketing Center of Excellence (COE)

Eastman

Marketing Excellence Manager

Kingsport, TN · On-site

With the purpose of enhancing the quality of life in a material way, Eastman works with customers ... Description As a Marketing Excellence Manager you work in the Marketing Center of Excellence (COE)

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All JobsCustomer Excellence Manager Jobs

Customer Excellence Manager information

See salary details

$33K

$66.1K

$107K

How much do customer excellence manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for customer excellence manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

How does a Customer Excellence Manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What are the key skills and qualifications needed to thrive as a Customer Excellence Manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

What does a Customer Excellence Manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.
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Customer Excellence Manager jobs near you

Service Excellence Manager

Michigan Air Solutions : ELGi's Air Compressor Repair & Dealer

Hudsonville, MI

Full-time

Posted 2 days ago

Job description

About Us

Michigan Air Solutions supplies the most efficient, reliable, and technologically advanced compressed air systems to a variety of industries. We joined the ELGi Equipments Ltd. family of companies in 2019 with ambitions for dramatic growth. By investing in talent and technology, we are poised for significant expansion and deeper penetration into the markets we serve.

The key to our unsurpassed reputation for quality and service is the ongoing dedication and talent of our team members. Our continuous pursuit of excellence includes providing competitive compensation packages, comprehensive benefits, professional development, and challenging growth opportunities to our valued team members.

About the Opportunity

The Service Excellence Manager oversees the field service department. The role demands for about 60% of the time being spent visiting customers and 40% of the time performing office duties, reporting, and strategic activities. The Service Excellence Manager is responsible for growing the service footprint and increasing the share of service business in their respective area by ensuring that service requests are fulfilled in a timely and thorough manner and that the service technicians are equipped with the right tools, skills, and resources to go above and beyond our customers' needs.

As Service Excellence Manager, you will:

Grow Service Business

  • Work on service leads, prepares and presents customers with competitive quotes for service contracts/ Ad hoc services and follow up till closure.
  • Take necessary service initiatives to ensure service revenue targets are met for their respective region.
  • Provide a 3-month rolling forecast each month on service revenue estimates.

Provide Best-in-class Service Delivery

  • Perform on-site quality audits, meet with customers' key personnel to build rapport, visit lost-customers and dis-satisfied customers to ensure service execution and customer satisfaction is best-in-class.
  • Review, verify, and invoice completed service jobs within 2 days of delivering the service.
  • Ensure service / troubleshooting are done right the first time.
  • Build strong processes to ensure breakdown and restoration are done within 8-hours.

Build and Manage an Effective Field Service Workforce

  • Hire effective Field Service technicians as per budget to ensure sufficient & competent resources are available to execute field service.
  • Co-own technician's utilization % with the Service coordination team
  • Oversight on technician incentive programs
  • Review and approve technician's general and service time, and approve PTOs
  • Offer and arrange continuous training for all field technicians and onboarding new service technicians to ensure their skills are constantly enhanced.
  • Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety.
  • Ensure technicians have the right & up-to-date certifications required to perform their job duties.

Oversee on Local Operations

  • Perform timely EHS audits in their respective location.
  • Ensure that trucks, trailers, rental fleet, tools, and shops are clean, up kept, and in working condition.
  • Communicating with technicians, customers, vendors, and other relevant parties in matters of service, issues, complaints, questions, and requests in a prompt and professional manner.
  • Performing administrative duties, such as verifying jobs, keeping track of parts sent out / received back in, review service reports, review performance metrics and KPIs, reviewing gas logs, review and approve local operational expenses for AP processing and other tasks.

About You

The Service Excellence Manager opportunity may be a match for you if you have the following qualifications:

  • High School Diploma or equivalent; bachelor's degree preferred.
  • Driver's License with a clean driving record
  • Minimum of 5 years' mechanical and/or electrical service technician experience (or) a minimum of 5 years' managing a field service business
  • Ability to prioritize tasks with strong time management skills
  • Effective written and oral communication skills
  • Strong interpersonal skills
  • Ability to work independently as well as collaboratively
  • Keen attention to detail
  • Knowledge of OSHA regulatory standards

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