Customer Excellence Manager Jobs (NOW HIRING)

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About Us:

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight - One Customer at a Time." Guided by our values-Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together. We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You Gain:

• Competitive compensation and benefits program with no waiting period - you're eligible from your first day!

• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.

• Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays).

• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform - DevelopU - with more than 10,000 free courses to support you along the way.

• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.

• Access to our wellness and employee assistance programs.

Job Description:

About the Role:

As an Operational Excellence Manager, you will be a key player in shaping a supportive and engaging work environment for the Forest Park, GA, plant, a manufacturer of quality refrigerated dough products. Your role will act as a strategic partner in implementing and sustaining the TreeHouse Management Operating Structure (TMOS).

You will lead initiatives to analyze and improve supply chain processes using advanced continuous improvement methodologies, with a focus on enhancing product quality, operational efficiency, financial performance, and overall business operations.

You'll add value to this role by performing various functions including, but not limited to:

• Partner with site leadership and process owners to implement and sustain the TreeHouse Management Operating Structure (TMOS), ensuring standard manufacturing processes are consistently applied.
• Act as both a tactical and strategic resource, serving as a change agent and modeling leadership behaviors aligned with TMOS.
• Monitor and support key performance indicators (KPIs) related to supply chain performance; coach KPI owners through gap analysis, corrective actions, and performance validation.
• Collaborate with division-level continuous improvement leaders to ensure alignment with enterprise-wide strategies and initiatives.
• Lead a portfolio of moderate to large-scale projects to optimize supply chain processes and overall operational efficiency.
• Identify process requirements, improvement opportunities, and best practices; lead replication efforts across sites to ensure consistency and effectiveness.
• Leverage site data to prioritize projects and define scope, objectives, resources, timelines, and team roles.
• Own and drive continuous improvement initiatives at the site level, identifying the need for change and managing business process transformation.
• Lead project review meetings to assess progress, address obstacles, resolve issues, and communicate results, issue regular summary reports.
• Conduct advanced analyses of product and information flow, using both qualitative and quantitative data to develop insights and recommendations.
• Deliver training and coaching to develop internal capabilities in continuous improvement tools and methodologies.

Important Details:

• This is a full-time, on-site role on First Shift, Monday through Friday. Occasional flexibility is required to support alternate shifts and weekends.

You'll fit right in if you have:

• Bachelor's degree in Operations, Management or related field is required.
• Minimum of five years of experience in a manufacturing environment, with at least three years in a project management or continuous improvement role is required.
• Strong situational leadership skills with the ability to influence at all levels of the plant organization.
• Proven ability to build effective relationships with Operations leaders to drive change and foster alignment and a high level of credibility and influence among hourly associates with the ability to engage and motivate frontline teams.
• Self-starter with the ability to lead change independently and make informed, strategic decisions.
• Possesses key personal attributes: progressive mindset, adaptability, flexibility, high energy, maturity, and strong interpersonal skills.
• Strong analytical, troubleshooting, and problem-solving skills to assess needs, identify issues, and uncover improvement opportunities.
• Develops subject matter expertise in site-level supply chain processes and leads the evolution toward future-state operations.
• Excellent verbal and written communication skills to effectively represent and report on continuous improvement activities.
• Proficient in Microsoft Office.

Your TreeHouse Foods Career is Just a Click Away!

Click on the "Apply" button or go directly towww.treehousefoods.com/careersto let us know you're ready to join our team!

At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us "Engage and Delight - One Customer at a Time".TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contactdisability-accommodations@treehousefoods.com

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