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Customer Excellence Manager Jobs in Arizona (NOW HIRING)

Ball

Operational Excellence Specialist

Waddell, AZ · On-site

$66K - $93K/yr

Together with our global employees, customers, and partners, we're turning bold sustainability ... Leading standardization of the management process at the plant, working directly with employees on ...

Channel Partners

Meta Lab Store Manager

Scottsdale, AZ · On-site

$85K - $90K/yr

As the Store Manager, you will guide a compact yet high-impact team focused on world-class product ... Passion for technology and customer excellence * Flexible availability with the ability to be ...

Channel Partners

Meta Lab Store Manager

Scottsdale, AZ · On-site

$85 - $90/hr

As the Store Manager, you will guide a compact yet high-impact team focused on world-class product ... Passion for technology and customer excellence * Flexible availability with the ability to be ...

ServiceNow

Solution Architect - AI & Data

Phoenix, AZ · On-site +1

$62.50 - $82.50/hr

The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve ... Adoption, Enablement & Change Management * Lead AI adoption strategies including readiness ...

Channel Partners

Meta Lab Store Manager

Scottsdale, AZ · On-site

$85K - $90K/yr

As the Store Manager, you will guide a compact yet high-impact team focused on world-class product ... Passion for technology and customer excellence * Flexible availability with the ability to be ...

ServiceNow

Solution Architect - AI & Data

Phoenix, AZ · On-site

$62.50 - $82.50/hr

The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve ... Adoption, Enablement & Change Management * Lead AI adoption strategies including readiness ...

Channel Partners

Meta Lab Store Manager

Scottsdale, AZ · On-site

$90K/yr

As the Store Manager, you will guide a compact yet high-impact team focused on world-class product ... Passion for technology and customer excellence * Flexible availability with the ability to be ...

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All JobsCustomer Excellence JobsCustomer Excellence Manager JobsCustomer Excellence Manager Jobs in Arizona

Customer Excellence Manager information

See Arizona salary details

$30.8K

$61.6K

$99.7K

How much do customer excellence manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for customer excellence manager in Arizona is $61,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $72,700.00 per year, depending on experience, location, and employer.

What does a customer excellence manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.

What are the key skills and qualifications needed to thrive as a customer excellence manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

How does a customer excellence manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

What are popular job titles related to Customer Excellence Manager jobs in Arizona?

For Customer Excellence Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Excellence Manager jobs in Arizona look for?

The top searched job categories for Customer Excellence Manager jobs in Arizona are:

What cities in Arizona are hiring for Customer Excellence Manager jobs?

Cities in Arizona with the most Customer Excellence Manager job openings:

Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in Arizona as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $61,600 per year, or $29.6 per hour.

Manufacturing Excellence Manager

Tempe Mechanical

Chandler, AZ • On-site

$85K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 1 hour ago

Job description

Manufacturing Excellence Manager

Fabrication & Manufacturing Division

Reports To: President of Tempe Mechanical

Location: Chandler, AZ

Compensation: $85,000 – $100,000 annually, pay rate determined in interview

POSITION SUMMARY

The Manufacturing Excellence Manager leads continuous improvement and operational development across Tempe Mechanical's sheet metal fabrication facility. This role works directly with company leadership to build a manufacturing operation that is safe, organized, efficient, scalable, and driven by continuous improvement. The Manufacturing Excellence Manager bridges engineering, estimating, project management, production, shipping, and the online sales platform to ensure work flows efficiently from order to delivery.

DUTIES & RESPONSIBILITIES

Continuous Improvement & Process Development

  • Lead continuous improvement initiatives throughout the fabrication shop.
  • Develop and implement scalable manufacturing processes and standard operating procedures (SOPs).
  • Identify bottlenecks and implement practical solutions that improve quality, efficiency, and throughput.
  • Help implement technology and automation to improve manufacturing operations.

Team Leadership & Development

  • Coach and develop shop employees while creating a culture of accountability, teamwork, and ownership.

Cross-Functional Collaboration

  • Improve workflow from estimating and detailing through fabrication, packaging, and delivery.
  • Partner with project managers, purchasing, engineering, and production teams to improve communication and execution.

Production Planning & Performance

  • Develop KPIs and production metrics that help drive daily performance.
  • Improve inventory control, material flow, and production scheduling.
  • Create systems that prepare the shop for long-term growth while maintaining exceptional quality and customer service.

QUALIFICATIONS

  • Experience in manufacturing leadership, with a track record of building teams and improving operations.
  • Sheet metal fabrication experience preferred but not required.
  • Familiarity with Lean Manufacturing or Continuous Improvement methodologies.
  • Experience with production planning and scheduling.
  • Demonstrated ability to develop SOPs and drive process standardization.
  • Experience with KPI development and performance management.
  • Strong team leadership and coaching skills.
  • Experience with ERP or manufacturing software.
  • Background in process improvement and operational excellence.
  • Self-motivated, highly accountable, and comfortable leading change in a fast-paced environment.

BENEFITS

  • Medical, Dental, Vision, and Life Insurance
  • Profit Sharing Retirement Plan
  • 6 Paid Holidays
  • Paid Time Off
  • Sick Time
  • Company events and more

OUR PROMISE

Tempe Mechanical is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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