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Customer Excellence Manager Jobs (NOW HIRING)

Henkel

Manager, Customer Excellence

Stamford, CT · On-site

$110K - $145K/yr

Serve as the primary supply chain contact, leading customer engagement and building trusted ... Drive continuous improvement and innovation in order management and cycle times to enhance ...

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Flex

Business Excellence Manager

Austin, TX

The " Business Excellence Manager " will be based in Austin, TX, reporting to Manager - Business ... For assigned special project/segment/customer priorities to formulate and propose strategy of Lean.

Flex Ltd.

Business Excellence Manager

Austin, TX · On-site

The " Business Excellence Manager " will be based in Austin, TX, reporting to Manager - Business ... For assigned special project/segment/customer priorities to formulate and propose strategy of Lean.

Career Search

Brand Excellence Manager

Destin, FL · On-site

Brand Excellence Managers function similarly to account executives or customer success managers, combining relationship management, performance analysis, and hands-on marketing execution. You will ...

Career Search

Brand Excellence Manager

Destin, FL

Brand Excellence Managers function similarly to account executives or customer success managers, combining relationship management, performance analysis, and hands-on marketing execution. You will ...

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Customer Excellence Manager information

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$33K

$66.1K

$107K

How much do customer excellence manager jobs pay per year?

As of May 31, 2026, the average yearly pay for customer excellence manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Excellence Manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

How does a Customer Excellence Manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What does a Customer Excellence Manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.

Is CX a good career?

A Customer Excellence Manager role focuses on improving customer satisfaction and loyalty through strategies, data analysis, and team leadership. It is a growing field with opportunities across various industries, often requiring strong communication, problem-solving skills, and familiarity with customer experience tools. The career can be rewarding for those interested in enhancing customer relationships and business performance.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

More about Customer Excellence Manager jobs
What cities are hiring for Customer Excellence Manager jobs? Cities with the most Customer Excellence Manager job openings:
What states have the most Customer Excellence Manager jobs? States with the most job openings for Customer Excellence Manager jobs include:
What job categories do people searching Customer Excellence Manager jobs look for? The top searched job categories for Customer Excellence Manager jobs are:
Customer Excellence Manager jobs near you
Infographic showing various Customer Excellence Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 90% Full Time, 7% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.
Manager, Customer Excellence

Manager, Customer Excellence

Henkel

Stamford, CT • On-site

$110K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Henkel rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

26th of 89 rated chemical manufacturers

Job description

At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, 'all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you'll have countless opportunities to explore new paths and grow.
This position is with our Consumer Brands business unit - where we empower our employees to bring the best Laundry & Home Care and Hair products to people around the world.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you'll do
  • Serve as the primary supply chain contact, leading customer engagement and building trusted partnerships.
  • Execute strategic initiatives to drive value creation, improve efficiency, and identify process enhancements.
  • Apply a growth mindset with an end-to-end, cross-functional supply chain perspective.
  • Actas a self-starter with strong ownership, accountability, and entrepreneurialdecision-making.
  • Drive continuous improvement and innovation in order management and cycle times to enhance responsiveness.
  • Collaboratewith cross-functional teams (Sales, Logistics, Planning, CustomerCollaboration) to meet service, inventory, and performance targets
  • Lead and communicate performance improvements in key metrics (Fill Rate, In-Stocks, Service Level, On-Time), leveraging deep expertise in supply chain systems and operations (EDI, warehousing, scheduling, demand planning).
What makes you a good fit
  • Bachelor's degree in supply chain, Business Administration, or a related field preferred (or equivalent professional experience).
  • Expertknowledge of SAP modules (specifically Order-to-Cash/SD) to execute orderprocessing, monitor inventory, and track shipments.
  • Proven track record managing the end-to-end order lifecycle from initial ingestion to final delivery and billing.
  • Deepunderstanding of major retailer supply chain requirements to maximize On-TimeIn-Full metrics and prevent compliance fines.
  • Stronghistory of collaborating directly with retail replenishment teams and buyers tostreamline logistics
  • Ability to align customer service workflows with internal Sales, Logistics, Warehousing, and Finance teams.
  • Advanced capability in Microsoft Excel (Pivot Tables, VLOOKUPs) and BI tools to audit fulfillment performance.
  • Experience hiring, training, and mentoring a high-performing team of customer service specialists.
Some benefits of joining Henkel
  • Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
  • Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
  • Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
  • Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
  • Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary range for this role is $110,000.00 - $145,000. This range represents the good-faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate's skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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