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Customer Excellence Manager Jobs (NOW HIRING)

Coloplast

Customer Excellence Specialist

Arlington, KS · On-site

$14.75 - $19.50/hr

The Customer Success Project Specialist supports the Customer Excellence Team by maintaining and ... Strong background in cross-functional project management, working with teams across various ...

Force Motion Group

Customer Excellence Specialist

Maumee, OH · On-site

$16 - $21.25/hr

ASRaymond has an exciting and challenging career opportunity for a Customer Excellence Specialist ... Issue Resolution & Risk Management: Identify potential customer-related risks and ensure timely ...

Better Being Co

Customer Excellence Specialist

Ogden, UT · On-site

$16.75 - $22/hr

The Customer Excellence Specialist partners with internal teams to address customer needs, resolve ... Manage direct-to-consumer and retail customer interactions across phone, email, and e-commerce ...

Asurion

Senior Manager Customer Excellence

Senior Manager, Customer Excellence Position Overview The Senior Manager, Customer Excellence will lead the design, launch, and ongoing management of a new end-to-end customer experience (CX) program ...

Henkel

Sr Manager, Customer Excellence

Stamford, CT · On-site

$124K - $165K/yr

Drive and implement the Customer Excellence & Logistics strategy across the organization. * Execute our strategic plan to maximize Value Creation. Work on bridging gaps across the organization to ...

Better Being

Customer Excellence Specialist

Ogden, UT · On-site

$16.75 - $22/hr

The Customer Excellence Specialist partners with internal teams to address customer needs, resolve ... Manage direct-to-consumer and retail customer interactions across phone, email, and e-commerce ...

Force Motion Group

Customer Excellence Specialist

Maumee, OH · On-site

$16 - $21.25/hr

ASRaymond has an exciting and challenging career opportunity for a Customer Excellence Specialist ... Issue Resolution & Risk Management: Identify potential customer-related risks and ensure timely ...

New

Nutraceutical

Customer Excellence Specialist

Ogden, UT

$16.75 - $22/hr

Manage direct-to-consumer and retail customer interactions across phone, email, and e-commerce channels. * Process orders across Amazon, Walmart, eBay, and brand webstores, ensuring accuracy and ...

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All JobsCustomer Excellence Manager Jobs

Customer Excellence Manager information

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$33K

$66.1K

$107K

How much do customer excellence manager jobs pay per year?

As of Jun 28, 2026, the average yearly pay for customer excellence manager in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Customer Excellence Manager vs Customer Service Supervisor?

AspectCustomer Excellence ManagerCustomer Service Supervisor
ResponsibilitiesOversees customer experience strategies, improves service quality, and leads customer-centric initiatives.Manages daily customer service team operations, handles escalations, and ensures team performance.
Required SkillsCustomer experience management, leadership, strategic planning, communication.Team management, problem-solving, communication, customer support skills.
Work EnvironmentStrategic, cross-departmental collaboration, often office-based or remote.Frontline customer service setting, direct team supervision.
Common CertificationsCustomer experience certifications, leadership courses.Customer service certifications, team management training.

The Customer Excellence Manager focuses on developing and implementing strategies to enhance overall customer experience, often working across departments. In contrast, the Customer Service Supervisor manages daily team operations and handles customer issues directly. Both roles require strong communication skills, but the Manager role emphasizes strategic planning, while the Supervisor role is more operational.

How does a Customer Excellence Manager typically collaborate with other departments to improve customer experience?

A Customer Excellence Manager frequently works cross-functionally with teams such as sales, product development, support, and marketing to identify and address customer pain points. They often lead initiatives to gather customer feedback, analyze trends, and propose actionable improvements. Regular meetings, workshops, and project management tools are commonly used to ensure alignment and effective communication across departments. This collaborative approach helps ensure that the customer’s voice is represented in company strategies and day-to-day operations.

What are the key skills and qualifications needed to thrive as a Customer Excellence Manager, and why are they important?

To thrive as a Customer Excellence Manager, you need expertise in customer experience management, process improvement, and a background in business administration or a related field. Familiarity with CRM platforms, customer feedback tools, and certifications like Six Sigma or Lean Management are often valuable. Strong leadership, problem-solving abilities, and excellent interpersonal communication set outstanding professionals apart. These skills ensure customer satisfaction, drive continuous improvement, and foster loyalty in competitive markets.

What does a Customer Excellence Manager do?

A Customer Excellence Manager is responsible for ensuring that customers receive exceptional service and support throughout their experience with a company. They develop and implement strategies to improve customer satisfaction, address customer concerns, and optimize service processes. This role often involves collaborating with various departments to enhance the customer journey and overseeing teams dedicated to customer support. Customer Excellence Managers also analyze feedback and performance metrics to identify areas for improvement. Their ultimate goal is to build strong customer relationships and drive loyalty.
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Customer Excellence Manager jobs near you
Customer Excellence Specialist

Customer Excellence Specialist

Coloplast

Arlington, KS • On-site

$14.75 - $19.50/hr

Full-time

Posted 21 days ago

Job description

The Customer Success Project Specialist supports the Customer Excellence Team by maintaining and analyzing key account data to drive customer retention, sales growth, and operational efficiency. This role plays a pivotal part in streamlining processes, improving reporting accuracy, and enhancing internal collaboration. The Specialist is crucial to refining operational procedures, customer data reports, and supporting internal communication to strategically drive sales growth.
Major Areas of Accountability
  • Collaborate in designing and executing customer experience strategies that improve satisfaction, retention, and engagement
  • Track and analyze customer engagement metrics and sales data to identify trends and opportunities for growth
  • Contribute to high-priority sales initiatives by working cross-functionally with internal teams aligned to key strategic goals
  • Drive process improvement projects aimed at increasing efficiency and elevating customer experience
  • Assist in the development and delivery of training programs to equip customer-facing teams with tools for exceptional service
  • Provide analytical insights to support data-driven decision-making and enhance operational performance
  • Kerecis employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
  • Other job duties as assigned

Basic Qualifications
  • Bachelor's degree from an accredited college or university in engineering, information systems, business management, or similar field
  • 2+ years of professional experience or a master's degree from an accredited college or university
  • Strong background in cross-functional project management, working with teams across various departments
  • Data-driven mindset with the ability to interpret and act on operational data
  • Proven problem-solving skills with sound business judgment
  • Effective cross-functional collaboration skills, with experience supporting strategic initiatives

Preferred Qualifications
  • Proficiency with data analysis tools (e.g., Excel, PowerBI, Python, R, or similar)
  • Experience in a fast-paced, customer-centric environment - such as customer operations or a related environment

This job description is intended to set forth the core functions required for this position and describe the general nature of the work to be performed. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Job duties, responsibilities and activities may change or be supplemented at any time as necessary. Kerecis is an Equal Opportunity Employer.
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