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Service Excellence Manager Jobs (NOW HIRING)

Outset Medical

Clinical Excellence Manager

Boston, MA · On-site

Position Overview The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education ...

Mosaic

Director of Service Excellence

Omaha, NE · On-site

You will manage high-impact service excellence projects-tracking milestones, deliverables, and costs to ensure we deliver on time and on budget. * Streamline Workflows: You will employ best-practice ...

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Service Excellence Manager information

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$118.5K

How much do service excellence manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service excellence manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
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Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Operations Excellence Manager

Magenta Solar

San Rafael, CA • On-site

$100K - $115K/yr

Full-time

Re-posted 28 days ago

Job description

Operations Excellence Manager
Magenta Solar, LLC. is a solar and energy company that strives to grow our solar installation projects and build customer rapport. We strive to help to combat climate change and create a sustainable environment for future generations by transitioning to solar energy thereby helping to build a healthier, safer world. At the heart of our business is our desire to change the world by helping others.

The Operations Excellence Manager is the professional in charge of devising strategies to enhance and/or improve company procedures as well as also making sure there is efficiency and a smooth workflow. As a manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

RESPONSIBILITIES

  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes and best practices
  • Formulate strategic and operational objectives
  • Examine financial data and use them to improve profitability
  • Manage budgets and forecasts
  • Perform quality controls and monitor production KPIs
  • Interview, train and supervise staff
  • Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
  • Help develop, implement, and maintain policies and protocols
  • Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
  • Actively pursue strategic and operational objectives, increasing quality of customer service
  • Ensure operational activities remain on time and within a defined budget
  • Track staffing requirements, hiring new employees as needed
  • Partner with cross-functional support teams in improving the proprietary tools and systems
  • Work closely with legal and safety departments to make sure activities remain compliant
  • Supervises Area Supervisors
  • Establishes and adheres to communication protocols and standards
  • Ensures adherence to SLAs of project timelines
  • Ensures profitability and cohesiveness across all Areas
  • Ensures proper forecasting with partners
  • Ensures proper allocation of resources across various areas
  • Ensures proper utilization of corporate assets across all areas

The successful candidate will have

  • Degree in Business, Operations Management or related field required
  • 2+ years of proven work experience as Operations Manager or similar role
  • Knowledge of organizational effectiveness and operations management
  • Experience budgeting and forecasting
  • Familiarity with solar business and financial principles preferred
  • Excellent communication skills
  • Leadership ability
  • Outstanding organizational skills