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Service Excellence Manager Jobs (NOW HIRING)

Outset Medical

Clinical Excellence Manager

Seattle, WA · On-site

Position Overview The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education ...

Outset Medical

Clinical Excellence Manager

Boston, MA · On-site

Position Overview The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education ...

Mosaic

Director of Service Excellence

Omaha, NE · On-site

You will manage high-impact service excellence projects-tracking milestones, deliverables, and costs to ensure we deliver on time and on budget. * Streamline Workflows: You will employ best-practice ...

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How much do service excellence manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service excellence manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What is a service excellence manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
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Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

Service Excellence Ambassador

Parrish Healthcare

Titusville, FL • On-site

Part-time

Medical, Dental, Vision, Retirement

Re-posted 20 days ago

Job description

Department:
Patient Experience
Schedule/Status:
11am-730pm; Part Time
Standard Hours/Week:
16
General Description:
Under the direct supervision of the Patient Experience Manager and Director, the primary function of the Service Excellence Ambassador is to provide exceptional customer service to enhance the patient and visitor experience within our healing healthcare environment and within the assigned functional area (e.g. Emergency Department, Medical Surgical Units, etc.) This position is an integral member of the care team serving between patients/visitors and the care team facilitating seamless communication and prompt service delivery. Successful performance is measured, in part, by assigned area(s) achieving desired HCAHPs results within the food quality and room cleanliness domains.
The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.
Key Responsibilities:
  • Assures all assigned patients' meal needs are handled.
  • Takes responsibility for patient satisfaction during assigned shift.
  • Makes beds, gathers linens, empties trash cans, completes patient room checkout assignments according to prescribed methods.
  • Performs spot cleaning of walls, windows and carpeted areas. Notifies EVS supervisor of areas that require more than spot cleaning.
  • Cleans bathrooms and fixtures and sanitizes floors daily.
  • Maintains housekeeping equipment and restocks supplies.
  • Provides special order list to cooks and prepares all cold special items for meal service.
  • Assembles patient trays neatly and accurately according to prescribed diet and patient orders. Pays special attention to all "high risk" trays (altered consistencies and food allergies).
  • Promptly delivers patient trays timely and according to prescribed meal delivery schedule.
  • Assures maintenance of hot and cold food temperatures during tray delivery.
  • Assists management in any way conducive to the efficient operation of the Food and Environmental Services Department
  • Assist other team members when necessary. Ask for help when necessary.
  • Uses a "3 patient identifier" with all patients (name, DOB, any food allergies?) to assure trays are delivered to the correct patient.
  • Always follows HEART and the 4P's (Pain, Potty, Possession and Position) guidelines for nonclinical care partners in all interactions with the patient.
  • Practices safe food handling and HACCP compliance during the preparation of all foods.
  • Participates in daily huddles and assists management, as appropriate, in performing tasks conducive to efficient and effective operations of the department.
  • Serves as the ADA Coordinator: knowing where the appropriate auxiliary aids are stored and how to operate them. Responsible for ensuring the maintenance, repair, replacement and distribution of such aids. Additionally, the ADA Coordinator is responsible for working with the Human Resources & People Development Departments to ensure that all Parrish Healthcare Care Partners are trained on the auxiliary aids and services described in the Communications with Sensory Impaired or Language Barrier Patients. \Complies with National Patient Safety Goals.
  • Performs other duties as assigned.
  • Knows fire, disaster and safety procedures and regulations as pertains to the work area.

Requirements:
Formal Education:
  • High school diploma or GED required.

Work Experience:
  • One year to two years in Customer Service

Required Licenses, Certifications, Registrations:
  • BCLS through American Heart Association (to be obtained within first six months of hire)
  • H.E.A.R.T training and competency required within 90 days of hire.

Part Time Benefits:
Eligible to participate in a number of PMC-sponsored benefits, including:
  • Benefits Start on Day 1
  • Health, Dental and Vision Insurance
  • 403(b) Retirement Program
  • Tuition Reimbursement/Educational Assistance
  • EAP, Flex Spending, Accident, Critical and Other Applicable Benefits
  • Annual Accrual of 72 Personal Leave Bank (PLB) Hours

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.
Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.

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