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Service Excellence Manager Jobs (NOW HIRING)

Dupont

Marketing Excellence Manager

Luxemburg, WI · Hybrid

Why Join Us | DuPont Careers Role Overview The Manager, Marketing Excellence acts as a critical liaison between the COE steering team, IT project teams, external consultants, and end users. This role ...

Dupont

Marketing Excellence Manager

Bristol, VA · Hybrid

Why Join Us | DuPont Careers Role Overview The Manager, Marketing Excellence acts as a critical liaison between the COE steering team, IT project teams, external consultants, and end users. This role ...

Eastman

Product Excellence Manager

Kingsport, TN · On-site

... excellence by standardizing product management and pricing practices, harmonizing key processes and ... Services. The COE also builds product and pricing talent through learning and development tools ...

Eastman

Product Excellence Manager

Kingsport, TN

... excellence by standardizing product management and pricing practices, harmonizing key processes and ... Services. The COE also builds product and pricing talent through learning and development tools ...

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Service Excellence Manager information

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$33K

$70K

$118.5K

How much do service excellence manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for service excellence manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

How does a Service Excellence Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What job makes $10,000 a month without a degree?

A Service Excellence Manager can potentially earn $10,000 or more per month through performance bonuses, commissions, or high-level corporate roles, especially in industries like hospitality, retail, or consulting. Success in this role often depends on strong leadership, customer service skills, and experience rather than formal education, but reaching such income levels typically requires significant expertise and proven results.

What jobs pay $500,000 a year in the US?

High-paying jobs that can reach or exceed $500,000 annually include executive roles such as CEOs, CFOs, and other C-suite positions, as well as specialized professions like top-tier surgeons, investment bankers, and successful entrepreneurs. These roles typically require extensive experience, advanced skills, and often involve significant responsibilities or ownership stakes.

What does a service excellence manager do?

A service excellence manager oversees customer service operations to ensure high-quality experiences and satisfaction. They develop and implement service standards, train staff, analyze feedback, and improve processes to enhance overall service delivery within an organization.

What are the key skills and qualifications needed to thrive as a Service Excellence Manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

What jobs in the US pay 300,000 a year?

For a Service Excellence Manager, annual salaries of $300,000 or more are uncommon and typically found in executive-level roles such as Chief Customer Officer or Vice President of Customer Experience, especially in large corporations. These positions often require extensive experience, leadership skills, and may include performance-based bonuses or stock options. Most mid-level service management roles tend to have lower compensation levels.

What is a Service Excellence Manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.
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Service Excellence Manager jobs near you
Clinical Excellence Manager

Clinical Excellence Manager

BAYADA Home Health Care

Harrisburg, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Key responsibilities

  • Lead, inspire, and motivate clinical staff to provide outstanding patient care.

  • Conduct client assessments and supervisory visits throughout Harrisburg and surrounding areas.

  • Develop individualized care plans and oversee implementation of services.

Bayada Home Health Care rating

6.9

Company rating: 6.9 out of 10

Based on 230 frontline employees who took The Breakroom Quiz

444th of 877 rated healthcare providers

Job description

Clinical Excellence Manager (RN or PT/OT/SLP) – Home Health

BAYADA Home Health Care is seeking a Clinical Manager (RN or PT/OT/SLP) to join our Harrisburg, PA home health visits office. This office provides high-quality home health services to senior clients throughout Harrisburg.

If you are looking for the next step in your clinical leadership career, this is an exciting opportunity to join a mission-driven organization dedicated to delivering care with compassion, excellence, and reliability. As a Clinical Manager, you will play a key role in supporting clinical excellence, mentoring field staff, and ensuring exceptional care delivery for our clients.

Responsibilities:
  • Lead, inspire, and motivate clinical staff to provide outstanding patient care
  • Conduct client assessments and supervisory visits throughout Harrisburg and surrounding areas
  • Develop individualized care plans and oversee implementation of services
  • Supervise and support RNs, PTs, OTs, SLPs, and other field clinicians
  • Facilitate new hire orientation and onboarding
  • Conduct competency evaluations for both new and tenured staff
  • Review and monitor clinical documentation within Home Care Home Base
  • Ensure compliance with company policies, regulatory standards, and quality initiatives
Qualifications:
  • Active Registered Nurse (RN) or PT/OT/SLP license required
  • Minimum of 2 years of clinical experience required
  • Home Health experience required
  • Prior management experience required
  • Strong clinical, communication, and organizational skills
  • Ability to build strong relationships with clients, families, and interdisciplinary teams
Compensation & Benefits:
  • Comprehensive benefits package including:
    • Medical, dental, and vision insurance
    • Paid holidays, vacation, and sick time
    • Employer-paid life insurance
    • 401(k) with company match
    • Direct deposit
    • Employee Assistance Program (EAP)

Learn more about benefits at BAYADA Benefits

Join a supportive and collaborative team where your leadership and clinical expertise can make a meaningful difference every day

#JoinBAYADA-RX

#LIRX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

What Bayada Home Health Care employees say

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About Bayada Home Healthcare

Sourced by ZipRecruiter

BAYADA has a special purpose: to help people of all ages have a safe home life with comfort, independence, and dignity. We believe our clients and their families deserve the highest quality home health care delivered with compassion, excellence, and reliability - our core values, affording them the opportunity to remain at home and receive the medical care required.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Moorestown, NJ, US

Year founded

1975

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