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Service Excellence Manager Jobs (NOW HIRING)

Ziegler CAT

Manager Operational Excellence

Altoona, IA · On-site

The Manager's primary responsibilities pertain to three major programs central to the company ... Identify those measures that represent service excellence and create an actionable dashboard to ...

Honeywell

Operational Excellence Manager

Atlanta, GA · Hybrid

As a Manager, Operational Excellence here at Honeywell, you will lead the drive for regional ... We deliver innovative products and services that enhance operational efficiency and safety for ...

Danos, LLC

Operational Excellence Manager

Gray, LA · On-site

Overview Job Title: Operational Excellence Manager Schedule: TBD Location: Gray, LA (open to ... safety, service efficiency, and profitability. Responsibilities * Identify and drive process ...

Eastman

Product Excellence Manager

Kingsport, TN · On-site

... excellence by standardizing product management and pricing practices, harmonizing key processes and ... Services. The COE also builds product and pricing talent through learning and development tools ...

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How much do service excellence manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for service excellence manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Excellence Manager, and why are they important?

To thrive as a Service Excellence Manager, you need expertise in customer service management, process improvement, and a relevant degree—often in business administration or a related field. Familiarity with customer feedback systems, quality assurance tools, and certifications such as Six Sigma or Lean are typically used in this role. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset help individuals excel in driving service improvements. These skills are crucial to consistently enhance customer experiences, streamline operations, and maintain high service standards within an organization.

How does a Service Excellence Manager typically collaborate with cross-functional teams to enhance customer satisfaction?

A Service Excellence Manager regularly works with departments such as operations, customer service, quality assurance, and IT to identify pain points in the customer journey. They facilitate workshops, lead process improvement initiatives, and ensure that feedback from both customers and internal stakeholders translates into actionable improvements. By fostering a culture of open communication and continuous learning, Service Excellence Managers help align team efforts towards shared service quality goals. This collaboration is essential for delivering consistent, high-quality experiences across all touchpoints.

What is a Service Excellence Manager?

A Service Excellence Manager is a professional responsible for ensuring high standards of customer service and satisfaction within an organization. They develop and implement strategies to improve service delivery, monitor customer feedback, and work with teams to enhance the overall customer experience. Their goal is to foster a culture of excellence and continuous improvement, addressing issues and driving initiatives that align with customer needs and organizational objectives.

What is the difference between Service Excellence Manager vs Customer Service Manager?

AspectService Excellence ManagerCustomer Service Manager
Primary FocusEnhancing overall service quality and customer experienceManaging customer support teams and resolving issues
CertificationsTypically Six Sigma, CX certificationsCustomer service or support certifications
Work EnvironmentCross-departmental, strategic initiativesCustomer support centers, call centers
Industry UsageRetail, hospitality, healthcare, corporateRetail, telecom, banking, hospitality

The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.

More about Service Excellence Manager jobs
What cities are hiring for Service Excellence Manager jobs? Cities with the most Service Excellence Manager job openings:
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What job categories do people searching Service Excellence Manager jobs look for? The top searched job categories for Service Excellence Manager jobs are:
Service Excellence Manager jobs near you
Infographic showing various Service Excellence Manager job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.
Manager Operational Excellence

Manager Operational Excellence

Ziegler CAT

Altoona, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Ziegler CAT rating

8.4

Company rating: 8.4 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

26th of 140 rated vehicle equipment hire

Job description

Ziegler CAT has an opening for an Operational Excellence Manager to provide the leadership needed to develop a premier safety culture and associated program along with all facets of the Service Excellence program. The Manager's primary responsibilities pertain to three major programs central to the company achieving and maintaining operational excellence. The success of this position will be that each store reach and maintain the highest level of achievement in the following three areas:
• Safety- developing and maintaining a safe culture throughout the organization, which includes identifying areas for improvement, implementing policies and procedures, training to these policies and auditing compliance. The goal is each store reaching a zero injury status.
• Service Excellence - using the Cat template of attributes and measurements as a guideline, develop and maintain a very high level of service excellence and consistency. Identify those measures that represent service excellence and create an actionable dashboard to identify areas of inconsistency and improvement. Continually evaluate each stores performance against these standards
• Branch Standards - utilizing the defined elements of quality and appearance standards, partner with each store to reach and maintain the highest level of defined achievement. Continually audit each store against these standards.
Complimentary and in support of the programs noted above, the manager will assist in developing, implementing, and administering safety, accident prevention, and occupational health programs to prevent or reduce industrial injuries and illnesses. Assure compliance with OSHA and MSHA laws and regulations. They will also be responsible for operational audits and improvement identification. Working with the operational management team to develop and execute actions plans for improving the operations is a key responsibility. Implementing best practices and continuous improvement ideas is essential for this role. This position needs to be seen and act as an advocate for the operations team.
Responsibilities:
  • Studies, develops and implements programs, procedures, and policies related safety compliance Acts as a resource for managers responsible to carry out these policies and procedures
  • Compiles and submits accident reports and various other reports required by regulatory agencies
  • Maintains safety files and records
  • Provides safety data to customers as a part of bid packages and pre-qualification
  • Assist in overseeing WIP and help develop streamline processes to reduce WIP balances
  • Actively oversee the preparation and review of the operational dashboard ensuring areas of potential improvement are identified and acted upon
  • Oversee Ziegler's contamination control program and audit against the established standards
  • Identify best practices through observations and audits. Communicate these findings to other stores striving for operational consistency and excellence
  • Responsible to develop and lead all aspects of Ziegler's safety culture program
  • Coordinates loss prevention and safety programs by selecting appropriate techniques and implementing safety programs and policies to minimize loss
  • Ensures compliance with local, state, and federal Occupational Safety and Health Administration (OSHA), Federal Mine Safety and Health (MSHA) rules and regulations.
  • Directs activities of safety, engineering, and loss prevention experts
  • Coordinates inspections of facilities to detect existing or potential accident and health hazards, determines corrective or preventative measures where indicated, and follows up to ensure measures have been implemented
  • Represents the organization in community or industry safety groups, programs, and associations
  • Ensure Service Excellence attributes and measurements are defined and fully understood by the operational team
  • Ensure contamination control standards are understood and complied with throughout the operations and continuously audit each store against these standards
  • Ensure branch standards for quality and appearance are implemented at each store. Audit against these standards making recommended changes as needed
  • Working with others, identify key operational metrics that need to be measured and managed. Ensure these metrics are visible and understood by the operational team
  • Execute operational audits and report findings to the responsible parties; working with the respective team to develop action plans to address any deficiencies
  • Interprets polices and laws, advises and councils company management
  • Works in a cooperative manner with team and superiors
  • Ability to train on a multitude of topics related to safety, service metrics, contamination control, product support processes etc... is essential
  • Formulates, develops and directs all facets of company accident-prevention program
  • Conducts or assures facility inspections to help identify safety and environmental hazards
  • Monitors changes in governmental regulation and advises management on compliance
  • Understanding of branch operations including service and parts processes is essential

Qualifications:
  • 4-year Bachelor's degree preferred
  • 5-10 years experience in a position requiring an in-depth knowledge of OSHA, MSHA, and local authorities and administering policies to assure compliance with those laws
  • Personal Attributes: Planning and Organization, Attention to Detail, Learning Orientation, Abstract Thinking, Teamwork
  • Excellent communication skills for working with all levels of employees and customers, leading, teaching, writing reports, and polices
  • Keen analytical skills
  • Must have a detailed knowledge of accident prevention, public safety, accident investigation, motor vehicle accident prevention, fire prevention, and workers' compensation
  • Requires above average interviewing skills
  • Above average human relation and interpersonal skills needed

Travel:
  • Up to 50% travel

Minimum Physical Requirements:
  • Standing, walking, using hands, talking, hearing
  • Working Conditions may be indoor and/or outdoor

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
SEE YOURSELF AT ZIEGLER
Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!
The pay range for this position is
$95,100.00 to $118,800.00
Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:
  • Health, Dental, Vision and Life Insurance
  • 15 days of PTO your first year, accrual starts day 1
  • 9 paid holidays
  • 401(k) plan with company contribution and match
  • HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
  • Short-Term and Long-Term Disability Insurance, FSA & EAP
  • Paid Parental Leave & Funeral Leave
  • Fitness membership discount
  • Education Assistance

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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