Under the direct supervision of the Patient Experience Manager and Director, the primary function of the Service Excellence Ambassador is to provide exceptional customer service to enhance the ...
Under the direct supervision of the Patient Experience Manager and Director, the primary function of the Service Excellence Ambassador is to provide exceptional customer service to enhance the ...
Procurement Excellence Manager Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax ... service level to our stakeholders * Drive adoption of best practices across regions and sites ...
Procurement Excellence Manager Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax ... service level to our stakeholders * Drive adoption of best practices across regions and sites ...
Clinical Excellence Manager
Seattle, WA · On-site
Position Overview The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education ...
Clinical Excellence Manager
Seattle, WA · On-site
Position Overview The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education ...
Procurement Excellence Manager Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax ... service level to our stakeholders * Drive adoption of best practices across regions and sites ...
Procurement Excellence Manager Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax ... service level to our stakeholders * Drive adoption of best practices across regions and sites ...
Clinical Excellence Manager
Boston, MA · On-site
Position Overview The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education ...
Clinical Excellence Manager
Boston, MA · On-site
Position Overview The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education ...
Process Excellence Manager
Scottsdale, AZ · On-site +1
Why Pretium Enterprise Services? With expert business service capabilities, Pretium Enterprise ... Job Overview Pretium Enterprise Services (PES) is seeking a Manager, Process Excellence to join our ...
Process Excellence Manager
Scottsdale, AZ · On-site +1
Why Pretium Enterprise Services? With expert business service capabilities, Pretium Enterprise ... Job Overview Pretium Enterprise Services (PES) is seeking a Manager, Process Excellence to join our ...
Manufacturing Excellence Manager
Chandler, AZ · On-site
$85K - $100K/yr
Manufacturing Excellence Manager Tempe Mechanical | Chandler, AZ Help Shape the Future of Our ... and customer service. Who You Are You enjoy building things-but more importantly, you enjoy ...
Manufacturing Excellence Manager
Chandler, AZ · On-site
$85K - $100K/yr
Manufacturing Excellence Manager Tempe Mechanical | Chandler, AZ Help Shape the Future of Our ... and customer service. Who You Are You enjoy building things-but more importantly, you enjoy ...
Manufacturing Excellence Manager
Chandler, AZ · On-site
$85K - $100K/yr
Manufacturing Excellence Manager Tempe Mechanical | Chandler, AZ Help Shape the Future of Our ... and customer service. Who You Are You enjoy building things-but more importantly, you enjoy ...
Manufacturing Excellence Manager
Chandler, AZ · On-site
$85K - $100K/yr
Manufacturing Excellence Manager Tempe Mechanical | Chandler, AZ Help Shape the Future of Our ... and customer service. Who You Are You enjoy building things-but more importantly, you enjoy ...
Process Excellence Manager
Jacksonville, FL · On-site +1
Why Pretium Enterprise Services? With expert business service capabilities, Pretium Enterprise ... Job Overview Pretium Enterprise Services (PES) is seeking a Manager, Process Excellence to join our ...
Process Excellence Manager
Jacksonville, FL · On-site +1
Why Pretium Enterprise Services? With expert business service capabilities, Pretium Enterprise ... Job Overview Pretium Enterprise Services (PES) is seeking a Manager, Process Excellence to join our ...
Delivery Excellence Manager
La Vergne, TN · On-site
$25 - $26/hr
The Delivery Excellence Manager is one of the most important leadership positions in the operation ... Coach drivers on customer service, professionalism, installation techniques, and efficiency.Assist ...
Quick apply
Delivery Excellence Manager
La Vergne, TN · On-site
$25 - $26/hr
The Delivery Excellence Manager is one of the most important leadership positions in the operation ... Coach drivers on customer service, professionalism, installation techniques, and efficiency.Assist ...
Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our ... Job Summary Grady Health System's Nursing Excellence Manager is primarily responsible for ...
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Manufacturing Excellence Manager
Eden, NC · On-site
$115K - $157K/yr
To our veterans and separated service members, you're at the forefront of our minds as we recruit ... As a Manufacturing Excellence (Continuous Improvement) Manager, you'll coordinate all Nestlé ...
Manufacturing Excellence Manager
Eden, NC · On-site
$115K - $157K/yr
To our veterans and separated service members, you're at the forefront of our minds as we recruit ... As a Manufacturing Excellence (Continuous Improvement) Manager, you'll coordinate all Nestlé ...
The Procurement Excellence Manager is responsible for leading the development and execution of ... service level to our stakeholders * Drive adoption of best practices across regions and sites ...
The Procurement Excellence Manager is responsible for leading the development and execution of ... service level to our stakeholders * Drive adoption of best practices across regions and sites ...
Under the direct supervision of the Patient Experience Manager and Director, the primary function of the Service Excellence Ambassador is to provide exceptional customer service to enhance the ...
Quick apply
Under the direct supervision of the Patient Experience Manager and Director, the primary function of the Service Excellence Ambassador is to provide exceptional customer service to enhance the ...
Manufacturing Excellence Manager
$115K - $157K/yr
As Manufacturing Excellence (Continuous Improvement) Manager, you will coordinate all Nestl ... To our veterans and separated service members, you're at the forefront of our minds as we recruit ...
Manufacturing Excellence Manager
$115K - $157K/yr
As Manufacturing Excellence (Continuous Improvement) Manager, you will coordinate all Nestl ... To our veterans and separated service members, you're at the forefront of our minds as we recruit ...
To our veterans and separated service members, you're at the forefront of our minds as we recruit ... Position Summary: The Manufacturing Excellence Manager is responsible for the development ...
To our veterans and separated service members, you're at the forefront of our minds as we recruit ... Position Summary: The Manufacturing Excellence Manager is responsible for the development ...
Director of Service Excellence
Omaha, NE · On-site
You will manage high-impact service excellence projects-tracking milestones, deliverables, and costs to ensure we deliver on time and on budget. * Streamline Workflows: You will employ best-practice ...
Director of Service Excellence
Omaha, NE · On-site
You will manage high-impact service excellence projects-tracking milestones, deliverables, and costs to ensure we deliver on time and on budget. * Streamline Workflows: You will employ best-practice ...
Manufacturing Excellence Manager
$115K - $157K/yr
As a Manufacturing Excellence (Continuous Improvement) Manager, you?ll coordinate all Nestl ... To our veterans and separated service members, you're at the forefront of our minds as we recruit ...
Manufacturing Excellence Manager
$115K - $157K/yr
As a Manufacturing Excellence (Continuous Improvement) Manager, you?ll coordinate all Nestl ... To our veterans and separated service members, you're at the forefront of our minds as we recruit ...
Process Excellence Manager
Troy, MI · On-site
Preferred: 1 - 3 years' experience in a project or process management role in a financial services ... excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of ...
Process Excellence Manager
Troy, MI · On-site
Preferred: 1 - 3 years' experience in a project or process management role in a financial services ... excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of ...
We also offer specialized services like development and manufacture of Highly Potent APIs and ... Excellence Manager The primary objective of this role is to drive implementation of process ...
We also offer specialized services like development and manufacture of Highly Potent APIs and ... Excellence Manager The primary objective of this role is to drive implementation of process ...
Service Excellence Manager information
See salary details
$33K - $40.8K
6% of jobs
$40.8K - $48.5K
11% of jobs
$52.3K is the 25th percentile. Wages below this are outliers.
$48.5K - $56.3K
16% of jobs
$56.3K - $64.1K
16% of jobs
The median wage is $64.4K / yr.
$64.1K - $71.9K
15% of jobs
$77.7K is the 75th percentile. Wages above this are outliers.
$71.9K - $79.6K
14% of jobs
$79.6K - $87.4K
9% of jobs
$87.4K - $95.2K
5% of jobs
$95.2K - $103K
4% of jobs
$103K - $110.7K
2% of jobs
$110.7K - $118.5K
1% of jobs
$33K
$70K
$118.5K
How much do service excellence manager jobs pay per year?
How does a service excellence manager typically collaborate with cross-functional teams to enhance customer satisfaction?
What are the key skills and qualifications needed to thrive as a service excellence manager, and why are they important?
What is the difference between Service Excellence Manager vs Customer Service Manager?
| Aspect | Service Excellence Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Enhancing overall service quality and customer experience | Managing customer support teams and resolving issues |
| Certifications | Typically Six Sigma, CX certifications | Customer service or support certifications |
| Work Environment | Cross-departmental, strategic initiatives | Customer support centers, call centers |
| Industry Usage | Retail, hospitality, healthcare, corporate | Retail, telecom, banking, hospitality |
The Service Excellence Manager focuses on improving overall service quality and customer experience strategies, often working across departments. In contrast, the Customer Service Manager primarily oversees support teams and handles customer issues directly. Both roles require strong communication skills and customer-centric certifications, but their scope and daily responsibilities differ significantly.
What is a service excellence manager?

Part-time
Medical, Dental, Vision, Retirement
Re-posted 20 days ago
Job description
Patient Experience
Schedule/Status:
11am-730pm; Part Time
Standard Hours/Week:
16
General Description:
Under the direct supervision of the Patient Experience Manager and Director, the primary function of the Service Excellence Ambassador is to provide exceptional customer service to enhance the patient and visitor experience within our healing healthcare environment and within the assigned functional area (e.g. Emergency Department, Medical Surgical Units, etc.) This position is an integral member of the care team serving between patients/visitors and the care team facilitating seamless communication and prompt service delivery. Successful performance is measured, in part, by assigned area(s) achieving desired HCAHPs results within the food quality and room cleanliness domains.
The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.
Key Responsibilities:
- Assures all assigned patients' meal needs are handled.
- Takes responsibility for patient satisfaction during assigned shift.
- Makes beds, gathers linens, empties trash cans, completes patient room checkout assignments according to prescribed methods.
- Performs spot cleaning of walls, windows and carpeted areas. Notifies EVS supervisor of areas that require more than spot cleaning.
- Cleans bathrooms and fixtures and sanitizes floors daily.
- Maintains housekeeping equipment and restocks supplies.
- Provides special order list to cooks and prepares all cold special items for meal service.
- Assembles patient trays neatly and accurately according to prescribed diet and patient orders. Pays special attention to all "high risk" trays (altered consistencies and food allergies).
- Promptly delivers patient trays timely and according to prescribed meal delivery schedule.
- Assures maintenance of hot and cold food temperatures during tray delivery.
- Assists management in any way conducive to the efficient operation of the Food and Environmental Services Department
- Assist other team members when necessary. Ask for help when necessary.
- Uses a "3 patient identifier" with all patients (name, DOB, any food allergies?) to assure trays are delivered to the correct patient.
- Always follows HEART and the 4P's (Pain, Potty, Possession and Position) guidelines for nonclinical care partners in all interactions with the patient.
- Practices safe food handling and HACCP compliance during the preparation of all foods.
- Participates in daily huddles and assists management, as appropriate, in performing tasks conducive to efficient and effective operations of the department.
- Serves as the ADA Coordinator: knowing where the appropriate auxiliary aids are stored and how to operate them. Responsible for ensuring the maintenance, repair, replacement and distribution of such aids. Additionally, the ADA Coordinator is responsible for working with the Human Resources & People Development Departments to ensure that all Parrish Healthcare Care Partners are trained on the auxiliary aids and services described in the Communications with Sensory Impaired or Language Barrier Patients. \Complies with National Patient Safety Goals.
- Performs other duties as assigned.
- Knows fire, disaster and safety procedures and regulations as pertains to the work area.
Requirements:
Formal Education:
- High school diploma or GED required.
Work Experience:
- One year to two years in Customer Service
Required Licenses, Certifications, Registrations:
- BCLS through American Heart Association (to be obtained within first six months of hire)
- H.E.A.R.T training and competency required within 90 days of hire.
Part Time Benefits:
Eligible to participate in a number of PMC-sponsored benefits, including:
- Benefits Start on Day 1
- Health, Dental and Vision Insurance
- 403(b) Retirement Program
- Tuition Reimbursement/Educational Assistance
- EAP, Flex Spending, Accident, Critical and Other Applicable Benefits
- Annual Accrual of 72 Personal Leave Bank (PLB) Hours
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.
Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.
About Parrish Healthcare
Sourced by ZipRecruiter
Company size
1,001 - 5,000 Employees
Headquarters location
Titusville, FL, US
Year founded
1958