Service Channel Jobs (NOW HIRING)

Description

Why join our team at Definiti? If you enjoy tackling challenges and believe in delivering exceptional client service, Definiti may be perfect for you. You can make a difference by helping to improve and secure many retirements, while also helping to grow a dynamic organization. Most roles are fully remote, so you need to be comfortable using technology, be productive in a home office with a reliable internet connection to stay in touch with your team and deliver high-quality service to our clients. Definiti supports your professional growth through comprehensive training and industry credentials and certifications.

Definiti is a national retirement services company that helps clients manage and administer their retirement plans. We help clients define what's possible and what's next for their retirement plans.

PURPOSE OF POSITION

The Channel Manager is responsible for driving new business activity and increasing proposal volume through strategic channel partnerships and targeted distribution efforts. This role owns a national production quota tied to activity generation, qualified opportunities, and proposal flow.

Working closely with the Definiti Sales team, the Channel Manager develops and executes channel strategies, builds partner engagement, and generates qualified opportunities that support new business growth, while not being directly responsible for closing sales. 

PRIMARY DUTIES AND RESPONSIBILITIES

Own and manage a national production quota focused on activity generation, qualified opportunities, and proposal volume

Drive targeted outbound activity to build pipeline and increase proposal flow across channel partnerships

Develop and execute channel strategies and campaigns in partnership with the Definiti Sales team

Identify and prioritize high-potential wholesalers, advisors, and regional opportunities to accelerate growth

Engage and educate partners through outreach, training, and coordinated business development efforts

Partner with Sales to transition qualified opportunities into active proposal and sales processes

Track channel performance, opportunity flow, and proposal metrics to ensure consistent production against goals

Coordinate cross-functionally with onboarding, compliance, operations, and sales to support execution and client experience

Represent Definiti at industry events and partner meetings to expand presence and generate new opportunities 

Requirements

COMPETENCIES REQUIRED

Strong ability to generate business activity and build pipeline through indirect sales channels

Excellent relationship-building and partner engagement skills

Demonstrated ability to collaborate effectively with sales and cross-functional teams

Strong organizational and execution focus with the ability to manage multiple priorities

Effective communication, presentation, and influencing skills

Results-driven mindset with accountability to production metrics and goals

Ability to operate effectively in a fast-paced, growth-oriented environment

EDUCATION AND QUALIFICATIONS

 High School diploma or GED required

 Bachelor's degree preferred

5+ years of experience in business development, channel management, or retirement/financial services

Experience working with advisors, wholesalers, or distribution partners preferred

Knowledge of defined contribution / retirement plan services strongly preferred

Experience using CRM or pipeline management tools preferred

REMOTE WORKING REQUIREMENTS

As a remote-first company, we have compiled expectations for a successful remote work environment:

• Ability to build rapport with others remotely while working productively with limited in-person interaction
• Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. A stable, high-speed internet connection is essential for effective communication, collaboration, and productivity while working remotely
• Designate a quiet, and well-lit space free of as many distractions as possible
• Be online and available to work during designated business hours in local time zone
• Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. We utilize many Microsoft Teams features (such as Channels and file storage) for announcements, relevant conversations, and file sharing. Familiarity with Microsoft Teams is a plus
• Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint

BENEFITS

Definiti has a dynamic, growth-focused culture, and we are committed to offering attractive employee-centric benefits, including:

• A virtual-first work philosophy for most jobs
• 401(k) with up to 4% match
• Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. We foster a trusting environment where employees manage their workloads responsibly. Time off doesn't accrue.
• 12 paid holidays, 2 paid floating holidays, and your birthday is a holiday
• Paid Parental Leave
• A variety of medical, dental and vision plan options including Definiti subsidized premiums
• Company-paid life insurance and short-term disability insurance
• Bonus plan eligibility