Service Channel Jobs in Ohio (NOW HIRING)

Description

Join the Fun at Arrow International!

Arrow International is the world's #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe, and we're growing fast!

We're building a winning culture that's all about teamwork, passion, and innovation. At Arrow, you're not just another employee, you're part of a high-performing team that's redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off, including a bonus week every July!

If you're looking for a career that's exciting, meaningful, and full of opportunity, Arrow is the place to be. 

Arrow International is seeking a commercially-driven and operationally-focused Channel Merchandising Manager to own the performance of consumables products and supporting point-of-purchase (POP) marketing materials within a dedicated retail or on-premise channel.

The Channel Merchandising Manager serves as the primary business owner for the assigned channel, with accountability for driving sell-thru rate by translating product placement into genuine consumer demand through strategic planning, field execution, customer relationship management, and cross-functional collaboration.

This role will report to the Director, Channel Management and Product Marketing.

Primary Responsibilities

Channel Strategy & Business Planning

• Build and maintain a fundamental understanding of the channel's operators and consumers, their needs, and their purchase drivers in order to develop channel strategies and operational plans.
• Develop and own the annual channel business plan, including volume targets, sell-thru goals, promotional calendars, and trade spend budgets.
• Identify growth opportunities through analysis of sell-thru data, category trends, competitive activity, and white-space account mapping.
• Establish channel-specific go-to-market strategies for new product introductions, assortment mix optimization, merchandising solutions, and related equipment.
• Collaborate with Sales Leadership and Product Management to set channel pricing, promotional guardrails, and distribution targets consistent with brand positioning.

Account & Customer Management

• Partner with Sales Reps and Account Managers to address the needs of key accounts, distributors, and channel partners within the assigned channel.
• Build and maintain productive relationships with distributor sales reps and charitable operators.
• Conduct regular business reviews with key partners, presenting performance scorecards, trend analyses, and joint growth plans.
• Develop and maintain a meaningful segmentation framework for managing the business.

Merchandising & POP Execution

• Define channel-appropriate POP marketing standards and planogram recommendations to maximize in-location product visibility and consumer conversion.
• Partner with the Marketing team to develop and deploy POP assets tailored to each channel environment.
• Monitor in-location compliance for merchandising standards through field visits, distributor reporting, and other relevant audits.
• Evaluate POP program effectiveness via sell-thru lift analysis and continuously optimize the materials mix.

Sell-Thru Performance Management

• Own the channel sell-thru KPI; monitor weekly and monthly performance against plan and initiate corrective actions as needed.
• Analyze shipment, depletions, and point-of-sale data to identify inventory imbalances, velocity issues, and promotional effectiveness.
• Collaborate with Demand Planning and Supply Chain to align shipment phasing with anticipated channel sell-thru velocity.
• Prepare and present regular channel performance reports, highlighting risks, opportunities, and recommended actions.

Distributor & Field Sales Enablement

• Educate distributor sales teams and direct account sales reps on assortment optimization, POP placement standards, and other merchandising best practices.
• Develop sales tools, channel sell sheets, and objection-handling guides to support field execution.
• Ride with distributor reps and conduct account blitzes to model best practices and maintain direct market intelligence.
• Set and track distributor performance metrics through structured KPI reviews.

Cross-Functional Collaboration

• Partner with Trade Marketing and Brand teams to ensure channel programs are aligned with brand standards and campaign calendars.
• Provide the voice of the channel to Product Management/Development, sharing consumer insights, competitive intelligence, and unmet needs.
• Coordinate with Finance and Trade Marketing on trade spend accruals, deductions management, and ROI analysis for promotional investments.
• Work with Customer Service and Logistics to resolve service issues that could impair sell-thru velocity.

Requirements

• Bachelor's degree in Business, Marketing, Sales, or a related field required.
• 7-10 years of progressive sales, product management, or channel management experience within a CPG manufacturer, distributor, or broker organization.
• Demonstrated track record of achieving sell-thru, volume, and distribution targets within a defined channel or territory.
• Analytical acumen: ability to translate data into actionable recommendations.
• Commercial negotiation: skilled at building and presenting fact-based selling stories and negotiating mutually beneficial agreements.
• Merchandising knowledge: solid understanding of in-store and on-premise POP best practices, planogram principles, and promotional mechanics.
• Project management: ability to manage multiple programs, deadlines, and stakeholders simultaneously with a high degree of organization.
• Communication: exceptional verbal and written communication skills; comfortable presenting to senior leadership and external partners.
• Digital fluency for ecommerce-specific roles: familiarity with Amazon Seller/Vendor Central, DTC platforms, or retail media networks.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint; CRM experience preferred. 

Diversity and Inclusion Statement 

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement 

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability, except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws. 

Americans with Disabilities Act (ADA) Statement 

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at recruiting@arrowinternational.com 

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.

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