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Service Channel Jobs (NOW HIRING)

Burlington Stores

HVAC Specialist I

Burlington, NJ · On-site

Lead Service Channel work order triage to support stores with comfort issues for territory including approximately half the stores in the US. * Investigate HVAC problems, evaluate solutions options ...

Burlington

HVAC Specialist I

Burlington, VT · On-site

Lead Service Channel work order triage to support stores with comfort issues for territory including approximately half the stores in the US. * Investigate HVAC problems, evaluate solutions options ...

Channel Partners

Regional Channel Lead

Dallas, TX

$27.40/hr

... service and device sales experience * Minimum 2+ years previous experience working with carrier ... Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer ...

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$68.7K

$91.5K

How much do service channel jobs pay per year?

As of Jul 26, 2026, the average yearly pay for service channel in the United States is $68,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $81,500.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities in a Service Channel position?

In a Service Channel role, your daily responsibilities often include managing incoming service requests, coordinating with vendors or technicians to resolve maintenance issues, and updating progress in the service management platform. You'll be expected to prioritize tasks based on urgency, ensure work orders are completed on time, and communicate status updates to stakeholders regularly. The position requires close collaboration with internal teams and external vendors, balancing multiple requests while maintaining service quality standards. This role provides critical support to ensure facilities operate smoothly and efficiently, making it a key part of any facilities or property management team.

What is a Service Channel job?

A Service Channel job typically involves managing service requests, coordinating maintenance tasks, and ensuring efficient communication between service providers and clients. Professionals in this role often work with facility management software to track service orders, schedule repairs, and maintain vendor relationships. The job requires strong organizational skills, attention to detail, and an ability to solve problems quickly. It is commonly found in industries such as facility management, retail, and hospitality, where maintaining operational efficiency is crucial.

What are the key skills and qualifications needed to thrive in the Service Channel position, and why are they important?

To thrive in a Service Channel role, you need strong customer service skills, attention to detail, and a background in workflow management or facilities coordination. Familiarity with service management software such as ServiceChannel or similar platforms, as well as experience with ticketing systems, is highly beneficial. Excellent verbal and written communication, organizational skills, and the ability to multitask under pressure make a candidate stand out. These competencies are important to ensure efficient service delivery, timely issue resolution, and high customer satisfaction in facilities or maintenance environments.

More about Service Channel jobs
What cities are hiring for Service Channel jobs? Cities with the most Service Channel job openings:
What are the most commonly searched types of Service Channel jobs? The most popular types of Service Channel jobs are:
What states have the most Service Channel jobs? States with the most job openings for Service Channel jobs include:
What job categories do people searching Service Channel jobs look for? The top searched job categories for Service Channel jobs are:
Service Channel jobs near you
Infographic showing various Service Channel job openings in the United States as of July 2026, with employment types broken down into 6% Locum Tenens, 69% Full Time, 22% Part Time, 2% Contract, and 1% Summer. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $68,714 per year, or $33 per hour.

Sr Manager/Director, Channel Sales & Distribution Performance - Fire Service

MSA, The Safety Company

Remote

Full-time

Posted 5 days ago

Job description

Overview
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
Responsibilities
The Sr. Manager/Director, Channel Sales & Distribution Performance is responsible for driving revenue growth and partner productivity across the Fire Service business through a network of distributors across the U.S. and Canada.
This role owns the performance, structure, and effectiveness of the channel-ensuring the right partners are in place, expectations are clear, and results are consistently delivered. The Director will operate as a hands-on leader, actively managing partner performance, strengthening accountability, and improving overall channel execution.
Key Responsibilities
Channel Ownership & Growth
  • Own performance of the Fire Service channel, including revenue growth, market share, and partner productivity
  • Drive growth by improving channel coverage, increasing partner output, and expanding within existing accounts
  • Translate business objectives into clear, actionable channel priorities with measurable outcomes

Partner Performance Management (Core Focus)
  • Drive performance across distributors, dealers, and partner reps through:
    • Defined KPIs and performance scorecards
    • Regular business reviews (QBRs/MBRs)
    • Structured performance management and accountability
  • Identify performance gaps and take action to improve results, including partner development, escalation, or replacement
  • Balance strong partner relationships with clear expectations and measurable outcomes

Distribution Network Leadership
  • Manage and optimize a network of channel partners across the U.S. and Canada
  • Ensure effective territory coverage, partner alignment, and clear roles within the channel
  • Evaluate and refine the channel structure to support growth and customer access

Field Execution & Alignment
  • Partner closely with sales and field teams to ensure consistent execution through the channel
  • Ensure adoption of pricing strategies, promotions, and go-to-market programs by partners
  • Align internal teams and partners around shared priorities and execution plans

Channel Analytics & Insights
  • Use data to assess partner performance, pipeline health, and coverage gaps
  • Develop and execute plans to improve underperforming areas of the channel
  • Provide clear visibility into channel performance, risks, and growth opportunities

Operating Discipline & Process Rigor
    • Establish and maintain a structured cadence for partner engagement, forecasting, and reporting
    • Drive consistency and accountability in channel management processes
    • Improve visibility into channel performance through standardized tools and metrics

Qualifications
Required
  • 8-12+ years of experience in channel / indirect sales leadership
  • Proven experience managing distributor and/or dealer networks (not just direct sales teams)
  • Demonstrated success improving channel partner performance and accountability
  • Experience leading structured partner management processes (QBRs, scorecards, performance plans)
  • Background in industrial, safety, fire service, or related B2B markets

Preferred
  • Experience optimizing or restructuring a channel network
  • Experience working within multi-tier distribution environments
  • Track record of improving underperforming partner networks
  • Strong analytical capability with ability to translate insights into action

Education Required:
  • Bachelors degree in related field.

Education Preferred:
  • Masters degree in related field.

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