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Director Service Channel Jobs (NOW HIRING)

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Director I Maintenance

Hyattsville, MD · On-site

$160 - $240/hr

Overview The Director Maintenance will provide the strategic direction, management support ... Maximize the utilization of Service Channel in managing vendor performance, Work order execution ...

SCALIS

Head of Channel, Financial Services

Bradenton, FL · On-site

$180 - $240/hr

Conduct regular pipeline reviews and performance conversations with direct reports across both ... Maintain and distribute current CPA-specific marketing materials, service offers, and partner ...

Fairygodboss

Director - Service Technology

Norfolk, VA · On-site

$120 - $150/hr

ADP is hiring a Director of Service Technology. Are you empathic to client needs, your team, and ... In this role, you will be responsible for the success of the HROs Omni Channel communications ...

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Director Service Channel information

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How much do director service channel jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director service channel in the United States is $159,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $150,000.00 and $170,000.00 per year, depending on experience, location, and employer.

What is a director of service channel?

A Director of Service Channel is a senior management professional responsible for overseeing and optimizing the various channels through which a company delivers its customer service and support. This role typically involves developing strategies to improve customer satisfaction, managing teams, and ensuring efficient service operations across all channels such as phone, email, chat, and in-person support. The Director of Service Channel also collaborates with other departments to align service initiatives with overall business goals and may be responsible for implementing new technologies to enhance the customer experience.

What are the key skills and qualifications needed to thrive as a director of service channel?

To thrive as a Director of Service Channel, you need extensive experience in service operations, channel management, and a solid understanding of customer service strategies, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, service management software, and data analytics tools is typically required, along with relevant certifications like ITIL or Six Sigma. Outstanding leadership, strategic thinking, and communication skills help drive team performance and foster strong partner relationships. These skills are crucial for optimizing service delivery, ensuring customer satisfaction, and achieving organizational objectives.

How does a director of service channel typically collaborate with cross-functional teams to improve customer experience?

A Director of Service Channel regularly works with teams such as sales, marketing, IT, and customer support to optimize service delivery and enhance customer satisfaction. They lead initiatives to streamline communication, implement new technologies, and align service processes with business goals. This collaboration often involves conducting joint strategy meetings, sharing performance metrics, and coordinating training programs to ensure consistent and high-quality service across all channels. Strong teamwork and leadership skills are essential for driving continuous improvement and achieving organizational objectives.

What is the difference between Director Service Channel vs Customer Service Manager?

AspectDirector Service ChannelCustomer Service Manager
CredentialsBachelor's degree, leadership experience, industry-specific certificationsBachelor's degree, customer service experience, leadership skills
Work EnvironmentOversees multiple service channels, strategic planning, high-level managementManages customer service teams, handles daily operations, direct customer interactions
Employer & Industry UsageUsed in large corporations, service providers, telecom, retailCommon in retail, hospitality, telecom, and service industries

The main difference is that the Director Service Channel focuses on strategic oversight and managing multiple service channels at a high level, while the Customer Service Manager handles daily customer interactions and team management. The Director role involves broader responsibilities and higher-level planning, whereas the Customer Service Manager is more operational and team-focused.

What cities are hiring for Director Service Channel jobs?

Cities with the most Director Service Channel job openings:

What are the most commonly searched types of Service Channel jobs?

The most popular types of Service Channel jobs are:

What states have the most Director Service Channel jobs?

States with the most job openings for Director Service Channel jobs include:

Director Service Channel jobs near you

Director of Food Service Channel

Paragon Water Systems, Inc.

Tampa, FL • On-site

Full-time

Posted 6 days ago

Job description

Channel Strategy and Profitable Growth

  • Develop and execute the overall growth strategy for the foodservice channel.
  • Establish annual and long-range channel objectives, priorities, and commercial plans.
  • Identify and prioritize market segments, customers, applications, and partnerships with the strongest potential for profitable growth.
  • Expand foodservice filtration sales through distributors, service companies, foodservice equipment manufacturers, strategic accounts, and other emerging channels.
  • Evaluate channel performance, market trends, competitive activity, customer needs, and sales data to identify opportunities.
  • Develop strategies to increase market share, strengthen customer retention, and improve pipeline quality.
  • Lead the development of business cases for new customers, channel partnerships, product applications, and market opportunities.
  • Ensure commercial activities align with company growth objectives and channel priorities.

New Business and Channel Development

  • Lead efforts to identify, qualify, and win new foodservice filtration business.
  • Build relationships with targeted distributors, service organizations, equipment manufacturers, and strategic end users.
  • Evaluate new market applications and recommend opportunities for investment or development.
  • Partner with Marketing and Product teams on channel-specific positioning, sales tools, launch materials, and customer communications.

Customer and Strategic Account Leadership

  • Serve as the senior commercial leader for key foodservice customers and strategic channel partners.
  • Build productive relationships with senior decision-makers and key stakeholders at existing and prospective customers.
  • Act as an executive escalation point for significant customer opportunities, concerns, or performance issues.
  • Guide the team in developing strategic account plans that identify customer priorities, growth opportunities, risks, and required resources.
  • Participate directly in major customer negotiations, commercial agreements, and strategic business reviews.
  • Ensure account strategies balance customer needs with profitability, operational capability, and long-term business objectives.
  • Establish consistent expectations for customer service, responsiveness, communication, and follow-through across the team.
  • Monitor customer satisfaction and retention, addressing issues before they affect long-term partnerships.

Team Leadership and Development

  • Lead, coach, and develop a team responsible for foodservice sales, account management, and business development.
  • Establish clear team goals, accountabilities, performance measures, and expectations.
  • Translate channel objectives into clear team and individual priorities.
  • Conduct regular business, pipeline, forecast, and account reviews with team members.
  • Foster a collaborative, accountable, customer-focused team culture.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field, or an equivalent combination of education and relevant experience.
  • 8+ years of progressive experience in sales, business development, channel management, strategic account management, or a related commercial function.
  • Demonstrated experience leading and developing sales, account management, or business development professionals.
  • Proven record of achieving profitable growth and delivering results against commercial objectives.
  • Strong business and financial acumen, including forecasting, pricing, profitability, pipeline management, and commercial decision-making.
  • Demonstrated ability to build effective relationships with senior customer and internal stakeholders.
  • Strong negotiation, presentation, written, and executive communication skills.
  • Ability to manage multiple strategic priorities and make effective decisions in a changing environment.
  • Proficiency with Microsoft Office and customer relationship management tools.
  • Ability to travel approximately 30-40%, based on customer and business needs.
  • Experience in water filtration, water treatment, foodservice equipment, foodservice distribution, commercial equipment, or a related industry preferred.

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