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Director Service Channel Jobs (NOW HIRING)

Command|Link

Channel Director

$150K/yr

About Command|Link Command|Link is a global SaaS Platform providing network, voice services, and ... The National Channel Director at Command|Link is a seasoned sales hunter using experience ...

Zayo Group, LLC

Channel Director

Los Angeles, CA · On-site

$115K - $140K/yr

The Channel Director operates in a high-speed environment, demanding proactive prospecting to ... Utilize knowledge of customers, industry, and services to meet revenue targets. * Monitor, analyze ...

MedImpact

Director, Channel Management

San Diego, CA

$221K - $287K/yr

We provide superior outcomes to those we serve through innovative products, systems, and services ... Summary The Director of Channel Management is responsible for influencing and executing pharmacy ...

MedImpact

Director, Channel Management

San Diego, CA · On-site +1

$221K - $287K/yr

We provide superior outcomes to those we serve through innovative products, systems, and services ... Summary The Director of Channel Management is responsible for influencing and executing pharmacy ...

Zayo

Channel Director

Los Angeles, CA · Remote

$115K - $140K/yr

The Channel Director operates in a high-speed environment, demanding proactive prospecting to ... Utilize knowledge of customers, industry, and services to meet revenue targets. * Monitor, analyze ...

Innio

Director, Channel Management

Houston, TX · Hybrid

With a track record of innovation, INNIO designs, manufactures and services highperformance power ... The Director, Channel Management will lead the development and execution of strategic channel sales ...

INNIO

Director, Channel Management

Houston, TX · Hybrid

With a track record of innovation, INNIO designs, manufactures and services highperformance power ... The Director, Channel Management will lead the development and execution of strategic channel sales ...

INNIO

Director, Channel Management

Waukesha, WI · On-site

With a track record of innovation, INNIO designs, manufactures and services high-performance power ... The Director, Channel Management will lead the development and execution of strategic channel sales ...

INNIO

Director, Channel Management

Waukesha, WI · Hybrid

With a track record of innovation, INNIO designs, manufactures and services highperformance power ... The Director, Channel Management will lead the development and execution of strategic channel sales ...

INNIO

Director, Channel Management

Waukesha, WI · On-site

With a track record of innovation, INNIO designs, manufactures and services high-performance power ... The Director, Channel Management will lead the development and execution of strategic channel sales ...

Innio

Director, Channel Management

Waukesha, WI · Hybrid

With a track record of innovation, INNIO designs, manufactures and services highperformance power ... The Director, Channel Management will lead the development and execution of strategic channel sales ...

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How much do director service channel jobs pay per year?

As of Jul 26, 2026, the average yearly pay for director service channel in the United States is $159,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $150,000.00 and $170,000.00 per year, depending on experience, location, and employer.

What is a Director of Service Channel?

A Director of Service Channel is a senior management professional responsible for overseeing and optimizing the various channels through which a company delivers its customer service and support. This role typically involves developing strategies to improve customer satisfaction, managing teams, and ensuring efficient service operations across all channels such as phone, email, chat, and in-person support. The Director of Service Channel also collaborates with other departments to align service initiatives with overall business goals and may be responsible for implementing new technologies to enhance the customer experience.

How does a Director of Service Channel typically collaborate with cross-functional teams to improve customer experience?

A Director of Service Channel regularly works with teams such as sales, marketing, IT, and customer support to optimize service delivery and enhance customer satisfaction. They lead initiatives to streamline communication, implement new technologies, and align service processes with business goals. This collaboration often involves conducting joint strategy meetings, sharing performance metrics, and coordinating training programs to ensure consistent and high-quality service across all channels. Strong teamwork and leadership skills are essential for driving continuous improvement and achieving organizational objectives.

What are the key skills and qualifications needed to thrive as a Director of Service Channel, and why are they important?

To thrive as a Director of Service Channel, you need extensive experience in service operations, channel management, and a solid understanding of customer service strategies, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, service management software, and data analytics tools is typically required, along with relevant certifications like ITIL or Six Sigma. Outstanding leadership, strategic thinking, and communication skills help drive team performance and foster strong partner relationships. These skills are crucial for optimizing service delivery, ensuring customer satisfaction, and achieving organizational objectives.

What is the difference between Director Service Channel vs Customer Service Manager?

AspectDirector Service ChannelCustomer Service Manager
CredentialsBachelor's degree, leadership experience, industry-specific certificationsBachelor's degree, customer service experience, leadership skills
Work EnvironmentOversees multiple service channels, strategic planning, high-level managementManages customer service teams, handles daily operations, direct customer interactions
Employer & Industry UsageUsed in large corporations, service providers, telecom, retailCommon in retail, hospitality, telecom, and service industries

The main difference is that the Director Service Channel focuses on strategic oversight and managing multiple service channels at a high level, while the Customer Service Manager handles daily customer interactions and team management. The Director role involves broader responsibilities and higher-level planning, whereas the Customer Service Manager is more operational and team-focused.

What cities are hiring for Director Service Channel jobs? Cities with the most Director Service Channel job openings:
What are the most commonly searched types of Service Channel jobs? The most popular types of Service Channel jobs are:
What states have the most Director Service Channel jobs? States with the most job openings for Director Service Channel jobs include:
Director Service Channel jobs near you

Sr Manager/Director, Channel Sales & Distribution Performance - Fire Service

MSA, The Safety Company

Remote

Full-time

Posted 6 days ago

Job description

Overview
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
Responsibilities
The Sr. Manager/Director, Channel Sales & Distribution Performance is responsible for driving revenue growth and partner productivity across the Fire Service business through a network of distributors across the U.S. and Canada.
This role owns the performance, structure, and effectiveness of the channel-ensuring the right partners are in place, expectations are clear, and results are consistently delivered. The Director will operate as a hands-on leader, actively managing partner performance, strengthening accountability, and improving overall channel execution.
Key Responsibilities
Channel Ownership & Growth
  • Own performance of the Fire Service channel, including revenue growth, market share, and partner productivity
  • Drive growth by improving channel coverage, increasing partner output, and expanding within existing accounts
  • Translate business objectives into clear, actionable channel priorities with measurable outcomes

Partner Performance Management (Core Focus)
  • Drive performance across distributors, dealers, and partner reps through:
    • Defined KPIs and performance scorecards
    • Regular business reviews (QBRs/MBRs)
    • Structured performance management and accountability
  • Identify performance gaps and take action to improve results, including partner development, escalation, or replacement
  • Balance strong partner relationships with clear expectations and measurable outcomes

Distribution Network Leadership
  • Manage and optimize a network of channel partners across the U.S. and Canada
  • Ensure effective territory coverage, partner alignment, and clear roles within the channel
  • Evaluate and refine the channel structure to support growth and customer access

Field Execution & Alignment
  • Partner closely with sales and field teams to ensure consistent execution through the channel
  • Ensure adoption of pricing strategies, promotions, and go-to-market programs by partners
  • Align internal teams and partners around shared priorities and execution plans

Channel Analytics & Insights
  • Use data to assess partner performance, pipeline health, and coverage gaps
  • Develop and execute plans to improve underperforming areas of the channel
  • Provide clear visibility into channel performance, risks, and growth opportunities

Operating Discipline & Process Rigor
    • Establish and maintain a structured cadence for partner engagement, forecasting, and reporting
    • Drive consistency and accountability in channel management processes
    • Improve visibility into channel performance through standardized tools and metrics

Qualifications
Required
  • 8-12+ years of experience in channel / indirect sales leadership
  • Proven experience managing distributor and/or dealer networks (not just direct sales teams)
  • Demonstrated success improving channel partner performance and accountability
  • Experience leading structured partner management processes (QBRs, scorecards, performance plans)
  • Background in industrial, safety, fire service, or related B2B markets

Preferred
  • Experience optimizing or restructuring a channel network
  • Experience working within multi-tier distribution environments
  • Track record of improving underperforming partner networks
  • Strong analytical capability with ability to translate insights into action

Education Required:
  • Bachelors degree in related field.

Education Preferred:
  • Masters degree in related field.

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