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Director Service Channel Jobs (NOW HIRING)

Command|Link

Channel Director

$150K/yr

About Command|Link Command|Link is a global SaaS Platform providing network, voice services, and ... The National Channel Director at Command|Link is a seasoned sales hunter using experience ...

Zayo

Channel Director

Los Angeles, CA · Remote

$115K - $140K/yr

The Channel Director operates in a high-speed environment, demanding proactive prospecting to ... Utilize knowledge of customers, industry, and services to meet revenue targets. * Monitor, analyze ...

New

Asurion

Director, Service Design & Research

Director, Service Design & Research Location: Nashville, San Francisco or Remote Reports to VP, ... multi-channel ecosystems. * Experience leading multidisciplinary design and research teams.

Asurion

Director, Service Design & Research Location: Nashville, San Francisco or Remote Reports to VP, ... multi-channel ecosystems. * Experience leading multidisciplinary design and research teams.

WithCoverage

Director of Channel Partnerships

New York, NY · On-site

$175K - $250K/yr

Director of Channel Partnerships Location: New York, NY About WithCoverage : WithCoverage replaces ... service. WithCoverage was founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain ...

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How much do director service channel jobs pay per year?

As of Jun 12, 2026, the average yearly pay for director service channel in the United States is $159,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $150,000.00 and $170,000.00 per year, depending on experience, location, and employer.

What is a Director of Service Channel?

A Director of Service Channel is a senior management professional responsible for overseeing and optimizing the various channels through which a company delivers its customer service and support. This role typically involves developing strategies to improve customer satisfaction, managing teams, and ensuring efficient service operations across all channels such as phone, email, chat, and in-person support. The Director of Service Channel also collaborates with other departments to align service initiatives with overall business goals and may be responsible for implementing new technologies to enhance the customer experience.

How does a Director of Service Channel typically collaborate with cross-functional teams to improve customer experience?

A Director of Service Channel regularly works with teams such as sales, marketing, IT, and customer support to optimize service delivery and enhance customer satisfaction. They lead initiatives to streamline communication, implement new technologies, and align service processes with business goals. This collaboration often involves conducting joint strategy meetings, sharing performance metrics, and coordinating training programs to ensure consistent and high-quality service across all channels. Strong teamwork and leadership skills are essential for driving continuous improvement and achieving organizational objectives.

What are the key skills and qualifications needed to thrive as a Director of Service Channel, and why are they important?

To thrive as a Director of Service Channel, you need extensive experience in service operations, channel management, and a solid understanding of customer service strategies, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, service management software, and data analytics tools is typically required, along with relevant certifications like ITIL or Six Sigma. Outstanding leadership, strategic thinking, and communication skills help drive team performance and foster strong partner relationships. These skills are crucial for optimizing service delivery, ensuring customer satisfaction, and achieving organizational objectives.

What is the difference between Director Service Channel vs Customer Service Manager?

AspectDirector Service ChannelCustomer Service Manager
CredentialsBachelor's degree, leadership experience, industry-specific certificationsBachelor's degree, customer service experience, leadership skills
Work EnvironmentOversees multiple service channels, strategic planning, high-level managementManages customer service teams, handles daily operations, direct customer interactions
Employer & Industry UsageUsed in large corporations, service providers, telecom, retailCommon in retail, hospitality, telecom, and service industries

The main difference is that the Director Service Channel focuses on strategic oversight and managing multiple service channels at a high level, while the Customer Service Manager handles daily customer interactions and team management. The Director role involves broader responsibilities and higher-level planning, whereas the Customer Service Manager is more operational and team-focused.

What cities are hiring for Director Service Channel jobs? Cities with the most Director Service Channel job openings:
What are the most commonly searched types of Service Channel jobs? The most popular types of Service Channel jobs are:
What states have the most Director Service Channel jobs? States with the most job openings for Director Service Channel jobs include:
Director Service Channel jobs near you

Director of Sales | Hardware Co-Op Channel

Chervon North America

Naperville, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Chervon is one of the world's largest power tool and outdoor power equipment manufacturers with a rich history of innovation. Chervon's commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, design, manufacturing, supply chain, marketing, sales, and service teams throughout the world, we do it all.
Summary of Responsibilities:
The Director of Sales - Hardware / Co-Op Channel has full leadership responsibility for Chervon's U.S. Hardware Co-Op business, including key accounts such as Ace Hardware, Orgill, Do-it Best, and other strategic partners. This role owns overall channel strategy, revenue growth, and profitability, and provides executive leadership to the Territory Sales Manager team and Key Account Managers selling EGO Outdoor Power Equipment and SKIL Power Tools.
As a senior leader within the Hardware Channel, the Director is responsible for developing and executing strategic and operating plans, driving accurate channel forecasting, and ensuring alignment between sales execution and corporate objectives. The role partners closely with global back-end teams in Nanjing, China, as well as cross-functional North American teams including Brand, Product Management, Service, Channel Management, Marketing, Finance, and Senior Leadership.
Leadership & People Management Responsibilities:
Territory Sales Management Leadership
The Director provides strategic direction, coaching, and performance management for a team of Territory Sales Managers across assigned regions. This role is accountable for ensuring the team delivers sustainable, profitable growth through disciplined execution, effective retailer partnerships, and consistent sales processes.
Key leadership responsibilities include:
  • Hiring, developing, and retaining high-performing Territory Sales Managers
  • Setting clear performance expectations and sales objectives aligned to channel strategy
  • Driving achievement of monthly, quarterly, and annual sales and profit targets
  • Overseeing regional execution with retailers, buying groups, and multi-store hardware customers
  • Ensuring consistent sales processes related to prospecting, conversions, training, merchandising, and service
  • Providing coaching, field support, and performance feedback to maximize productivity and effectiveness
  • Promoting efficient territory management, travel planning, and cost control
  • Representing the organization at national, regional, and channel trade shows and key industry events

Key Account Leadership
The Director works in close partnership with the Key Account Managers to develop and execute long-term growth strategies for national and cooperative hardware accounts. This role ensures account strategies are aligned across Residential, Commercial and E-Commerce channels, with a strong focus on long-term revenue, margin, and brand sustainability.
Key responsibilities include:
  • Developing and executing comprehensive account strategies in collaboration with the VP of Sales
  • Leading product line reviews, new product launches, and assortment optimization initiatives
  • Building and maintaining senior-level relationships with key account decision makers
  • Negotiating programs, promotions, and initiatives with major co-op partners (e.g., Ace, Orgill, Do-it Best)
  • Driving alignment across merchandising, branding, marketing, supply chain, operations, product development, and finance
  • Ensuring flawless execution of store support, merchandising, and field-level programs

Strategic, Financial & Cross-Functional Accountability
The Director of Sales is accountable for channel-level performance and serves as a key contributor to enterprise planning and decision-making.
Core responsibilities include:
  • Ownership of Hardware Channel P&L in coordination with supporting functions
  • Development of annual strategic plans and long-range growth initiatives for key accounts
  • Creating, managing, and forecasting channel and brand budgets
  • Providing accurate sales forecasts and regular analysis of sell-in, wholesale, POS, inventory, and event performance
  • Analyzing metrics and insights to refine strategy, investments, and execution plans
  • Leading and participating in internal sales meetings, reviews, and planning sessions
  • Delivering clear, data-driven reporting aligned to key performance indicators
  • Driving profitable growth while ensuring alignment with corporate goals and brand strategy

Required Education and Experience:
  • Bachelor's degree preferred
  • Minimum of 5 years of forecasting experience
  • Minimum of 10 years' proven work experience in the industry
  • Strong sales and people management/engagement skills
  • Analytic problem solving
  • Experience in hiring and growing sales in an assigned territory
  • Strategic intuition and thought process expertise.
  • Collaborative work style
  • Experienced in retail, consumer, or brand.
  • Strong Microsoft Suite skills, SharePoint
  • Experience with CRM/Salesforce
  • Excellent verbal and written presentation skills
  • The salary range for this position is $155k to $180k base salary. Offers are generally made between this range depending on skills, experience and internal equity. In some cases, highly qualified candidates may receive an offer outside of the posted range.

Competencies:
Strong People Management Skills
Thought leadership
Strategic thinking
Project planning
Business acumen
Personal effectiveness/credibility
Communication proficiency
Presentation skills
Knowledge of the tool and outdoor power equipment industries
Travel:
This position requires up to 30% travel; some weekend events; some international.
Work Environment:
This position operates from either a remote home location or from the Naperville, IL corporate office (preferred).It also requires communication via email and video conference with international teams on a weekly basis.
Chervon North America operates in a casual and fun environment. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, parental leave, a generous 401(k) match, an open PTO program and a hybrid work environment.
We think Chervon is a great place to work! Be part of our new future! Better Tools. Better World.
Chervon North America, Inc. is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, age, religion, color, marital status, national origin, sexual orientation, disability, gender, pregnancy, military status, order of protection status, transgender status, genetic information, or any other category protected by law.
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