ZipRecruiter

Log In

1

Director Service Channel Jobs in Texas (NOW HIRING)

BlueAlly

Channel Director

Dallas, TX · On-site

$250 - $280/hr

AVP of Channels Position Summary The Channel Director is responsible for building and scaling ... Educate TSDs and Trusted Advisors on BlueAlly's Managed Services, Security Services, and ...

New

Innio

Director, Channel Management

Houston, TX · Hybrid

With a track record of innovation, INNIO designs, manufactures and services highperformance power ... The Director, Channel Management will lead the development and execution of strategic channel sales ...

INNIO

Director, Channel Management

Houston, TX · Hybrid

With a track record of innovation, INNIO designs, manufactures and services highperformance power ... The Director, Channel Management will lead the development and execution of strategic channel sales ...

EF Johnson Technologies Inc.

Channel Sales Director

Irving, TX · On-site

$100K - $350K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

CHANNEL SALES DIRECTOR Central States About Us EF Johnson Technologies, Inc. is a subsidiary of ... Interfaces with R & D and Service to resolve technical problems. * Partner with internal sales ...

Sonar

LATAM Channel Director

Austin, TX · On-site

About The Role The LATAM Channel Director is responsible for developing and executing the partner ... managed service providers, and technology partners across Spanish-speaking countries and Brazil ...

Sonar

LATAM Channel Director

Austin, TX · On-site

About The Role The LATAM Channel Director is responsible for developing and executing the partner ... managed service providers, and technology partners across Spanish-speaking countries and Brazil ...

Sonar

LATAM Channel Director

Austin, TX · On-site

About The Role The LATAM Channel Director is responsible for developing and executing the partner ... managed service providers, and technology partners across Spanish-speaking countries and Brazil ...

Acceleration Partners

Director, Channel Partnerships

Austin, TX · On-site

$110/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director, Channel Partnerships is a remote, work-from-home role, as are all positions at ... Working across Sales, Marketing, Strategy and Client Services, this person will ensure partnerships ...

OVME

Operations Manager

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description The Operations Manager, in support of the Director of New Studio Openings and ... Responsible for Service Channel, partnering with the Construction Manager on certain projects.

Samsung Electronics

Director, Channel Marketing, TV

Plano, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

By integrating our large portfolio of products, services and AI technology, we're creating smarter ... Role and Responsibilities Head of Channel Marketing will be reporting to the VP of Product ...

New

Light Energy LLC

Channel Partnerships

Austin, TX · On-site

$90 - $130/hr

As we plug in more devices and services, we need new ways to connect to power. The traditional, one ... Entrepreneurial and self-directed . You thrive in ambiguity and enjoy building things from scratch.

Light

Channel Partnerships

Austin, TX · On-site

$100 - $150/hr

As we plug in more devices and services, we need new ways to connect to power. The traditional, one ... Entrepreneurial and self-directed . You thrive in ambiguity and enjoy building things from scratch.

Victory Capitel

Channel Marketing Manager

San Antonio, TX · On-site

$96K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You will report to the Channel Marketing Director. You Will: * Serve as primary Marketing liaison ... Demonstrated success developing marketing programs; asset management or financial services ...

Victory Capital

Channel Marketing Manager

San Antonio, TX

$96K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You will report to the Channel Marketing Director. You Will: * Serve as primary Marketing liaison ... Demonstrated success developing marketing programs; asset management or financial services ...

next page

Showing results 1-20

All JobsService Channel JobsDirector Service Channel JobsDirector Service Channel Jobs in Texas

Director Service Channel information

What is a director of service channel?

A Director of Service Channel is a senior management professional responsible for overseeing and optimizing the various channels through which a company delivers its customer service and support. This role typically involves developing strategies to improve customer satisfaction, managing teams, and ensuring efficient service operations across all channels such as phone, email, chat, and in-person support. The Director of Service Channel also collaborates with other departments to align service initiatives with overall business goals and may be responsible for implementing new technologies to enhance the customer experience.

How does a director of service channel typically collaborate with cross-functional teams to improve customer experience?

A Director of Service Channel regularly works with teams such as sales, marketing, IT, and customer support to optimize service delivery and enhance customer satisfaction. They lead initiatives to streamline communication, implement new technologies, and align service processes with business goals. This collaboration often involves conducting joint strategy meetings, sharing performance metrics, and coordinating training programs to ensure consistent and high-quality service across all channels. Strong teamwork and leadership skills are essential for driving continuous improvement and achieving organizational objectives.

What are the key skills and qualifications needed to thrive as a director of service channel?

To thrive as a Director of Service Channel, you need extensive experience in service operations, channel management, and a solid understanding of customer service strategies, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, service management software, and data analytics tools is typically required, along with relevant certifications like ITIL or Six Sigma. Outstanding leadership, strategic thinking, and communication skills help drive team performance and foster strong partner relationships. These skills are crucial for optimizing service delivery, ensuring customer satisfaction, and achieving organizational objectives.

What is the difference between Director Service Channel vs Customer Service Manager?

AspectDirector Service ChannelCustomer Service Manager
CredentialsBachelor's degree, leadership experience, industry-specific certificationsBachelor's degree, customer service experience, leadership skills
Work EnvironmentOversees multiple service channels, strategic planning, high-level managementManages customer service teams, handles daily operations, direct customer interactions
Employer & Industry UsageUsed in large corporations, service providers, telecom, retailCommon in retail, hospitality, telecom, and service industries

The main difference is that the Director Service Channel focuses on strategic oversight and managing multiple service channels at a high level, while the Customer Service Manager handles daily customer interactions and team management. The Director role involves broader responsibilities and higher-level planning, whereas the Customer Service Manager is more operational and team-focused.

What cities in Texas are hiring for Director Service Channel jobs?

Cities in Texas with the most Director Service Channel job openings:

Director Service Channel jobs near you

Channel Director

BlueAlly

Dallas, TX • On-site

$250 - $280/hr

Other

Posted 2 days ago

New

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time

Salary Range: $250,000.00 To $280,000.00 Annually

Reports to: AVP of Channels

Position Summary

The Channel Director is responsible for building and scaling BlueAlly's indirect sales ecosystem, with primary focus on establishing and growing relationships with Technology Solutions Distributors (TSDs) and Trusted Advisors (agents/brokers). This role drives partner recruitment, enablement, and co-selling motions that generate qualified pipeline and recurring revenue through the channel.

Key Responsibilities

  • Cultivate and manage strategic relationships with TSD partners (e.g., Intelisys, AVANT) and their Trusted Advisor/sub-agent networks
  • Recruit, onboard, and enable new Trusted Advisors, VARs, and channel partners to expand BlueAlly's reach
  • Educate TSDs and Trusted Advisors on BlueAlly's Managed Services, Security Services, and Professional Services portfolio
  • Support partners throughout the full sales cycle, from opportunity identification through close
  • Drive market awareness of BlueAlly's solutions within the TSD and Trusted Advisor community
  • Conduct regular business reviews with key Trusted Advisors to assess performance and strengthen relationships
  • Develop and execute joint business plans, co-selling motions, and deal registration processes with TSD and agent partners
  • Own partner-sourced pipeline generation and revenue growth targets in partnership with the direct sales organization
  • Represent BlueAlly at TSD conferences, partner summits, and industry events to strengthen visibility and relationships
  • Collaborate cross-functionally with Sales, Finance/Deal Desk, Legal, Marketing, and Service Delivery; track and report on partner performance metrics (MRR/ARR growth, partner-sourced pipeline, quota attainment)

Qualifications

  • 7+ years of experience recruiting and managing channel partners, including TSDs, VARs, and IT Consultants, ideally within MSP, MSSP, or IT services
  • Established relationships within the TSD/master agent ecosystem (Intelisys, AVANT, TBI, or similar) strongly preferred
  • Deep understanding of Managed Services, Security Services, and Professional Services offerings
  • Demonstrated track record of growing partner-sourced pipeline and recurring revenue
  • Strong relationship-building, negotiation, and executive presentation skills
  • Ability to travel regularly for partner events and in-person relationship building
  • Bachelor's degree or equivalent professional experience

BlueAlly Technology Solutions | Conquer Complexity

#J-18808-Ljbffr

Apply