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Director Service Channel Jobs in Texas (NOW HIRING)

Channel Director

Dallas, TX · On-site

$250 - $280/hr

AVP of Channels Position Summary The Channel Director is responsible for building and scaling ... Educate TSDs and Trusted Advisors on BlueAlly's Managed Services, Security Services, and ...

With a track record of innovation, INNIO designs, manufactures and services highperformance power ... The Director, Channel Management will lead the development and execution of strategic channel sales ...

With a track record of innovation, INNIO designs, manufactures and services highperformance power ... The Director, Channel Management will lead the development and execution of strategic channel sales ...

Channel Sales Director

Irving, TX · On-site

$100K - $350K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

CHANNEL SALES DIRECTOR Central States About Us EF Johnson Technologies, Inc. is a subsidiary of ... Interfaces with R & D and Service to resolve technical problems. * Partner with internal sales ...

Channel Sales Director

Irving, TX · On-site

$100 - $350/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Annually CHANNEL SALES DIRECTOR Central States About Us EF Johnson Technologies, Inc. is a ... Interfaces with R & D and Service to resolve technical problems. * Partner with internal sales ...

About The Role The LATAM Channel Director is responsible for developing and executing the partner ... managed service providers, and technology partners across Spanish-speaking countries and Brazil ...

About The Role The LATAM Channel Director is responsible for developing and executing the partner ... managed service providers, and technology partners across Spanish-speaking countries and Brazil ...

About The Role The LATAM Channel Director is responsible for developing and executing the partner ... managed service providers, and technology partners across Spanish-speaking countries and Brazil ...

Director, Channel Partnerships

Austin, TX · On-site

$110/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director, Channel Partnerships is a remote, work-from-home role, as are all positions at ... Working across Sales, Marketing, Strategy and Client Services, this person will ensure partnerships ...

Director, Channel Marketing

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

By integrating our large portfolio of products, services and AI technology, we're creating smarter ... Design or improve processes for channel sales, legal, security, product marketing, product ...

Posted today

Director, Channel Marketing

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

By integrating our large portfolio of products, services and AI technology, we're creating smarter ... Design or improve processes for channel sales, legal, security, product marketing, product ...

Posted today

Operations Manager

Dallas, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description The Operations Manager, in support of the Director of New Studio Openings and ... Responsible for Service Channel, partnering with the Construction Manager on certain projects.

Director, Channel Marketing, TV

Plano, TX · On-site

$180 - $260/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

By integrating our large portfolio of products, services and AI technology, we're creating smarter ... Head of Channel Marketing will be reporting to the VP of Product Marketing for TV. * This position ...

New

Director, Channel Marketing, TV

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

By integrating our large portfolio of products, services and AI technology, we're creating smarter ... Role and Responsibilities Head of Channel Marketing will be reporting to the VP of Product ...

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Showing results 1-20

Director Service Channel information

What is a director of service channel?

A Director of Service Channel is a senior management professional responsible for overseeing and optimizing the various channels through which a company delivers its customer service and support. This role typically involves developing strategies to improve customer satisfaction, managing teams, and ensuring efficient service operations across all channels such as phone, email, chat, and in-person support. The Director of Service Channel also collaborates with other departments to align service initiatives with overall business goals and may be responsible for implementing new technologies to enhance the customer experience.

What are the key skills and qualifications needed to thrive as a director of service channel?

To thrive as a Director of Service Channel, you need extensive experience in service operations, channel management, and a solid understanding of customer service strategies, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, service management software, and data analytics tools is typically required, along with relevant certifications like ITIL or Six Sigma. Outstanding leadership, strategic thinking, and communication skills help drive team performance and foster strong partner relationships. These skills are crucial for optimizing service delivery, ensuring customer satisfaction, and achieving organizational objectives.

How does a director of service channel typically collaborate with cross-functional teams to improve customer experience?

A Director of Service Channel regularly works with teams such as sales, marketing, IT, and customer support to optimize service delivery and enhance customer satisfaction. They lead initiatives to streamline communication, implement new technologies, and align service processes with business goals. This collaboration often involves conducting joint strategy meetings, sharing performance metrics, and coordinating training programs to ensure consistent and high-quality service across all channels. Strong teamwork and leadership skills are essential for driving continuous improvement and achieving organizational objectives.

What is the difference between Director Service Channel vs Customer Service Manager?

AspectDirector Service ChannelCustomer Service Manager
CredentialsBachelor's degree, leadership experience, industry-specific certificationsBachelor's degree, customer service experience, leadership skills
Work EnvironmentOversees multiple service channels, strategic planning, high-level managementManages customer service teams, handles daily operations, direct customer interactions
Employer & Industry UsageUsed in large corporations, service providers, telecom, retailCommon in retail, hospitality, telecom, and service industries

The main difference is that the Director Service Channel focuses on strategic oversight and managing multiple service channels at a high level, while the Customer Service Manager handles daily customer interactions and team management. The Director role involves broader responsibilities and higher-level planning, whereas the Customer Service Manager is more operational and team-focused.

What cities in Texas are hiring for Director Service Channel jobs?

Cities in Texas with the most Director Service Channel job openings:

Director, Channel Service Sales

Hewlett Packard Enterprise

Spring, TX • Remote

Full-time

Posted yesterday

New


Hewlett Packard Enterprise rating

8.4

Company rating: 8.4 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

37th of 159 rated electronics manufacturers


Job description

Director, Channel Service SalesThis role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.Our culture thrives onfinding new and better ways to accelerate what's next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

The Director of Channel Service Sales is a strategic leadership role responsible for guiding the Channel Services team across North America, focusing on all Channel Partners within the ecosystem. This role leads a team of approximately 20 direct and indirect members, driving services revenue, and aligning operational excellence with strategic organizational goals. The Director of Channel Service Sales acts as a key advisor to executive management, setting policies, influencing strategy, and ensuring successful execution of business plans within the channel ecosystem.

Location: This position is based at an HPE office within the United States

Key Responsibilities

Business Growth & Revenue Leadership

  • Own attainment of annual and quarterly services revenue targets.

  • Drive growth across renewal, expansion, attach, support services, and recurring revenue offerings.

  • Develop and execute territory, channel, and account-based growth strategies.

  • Identify new market opportunities and service-led business models.

Customer & Partner Engagement

  • Build trusted relationships with C-level executives and key stakeholders.

  • Partner with sales, presales, delivery, and customer success teams to maximize customer outcomes.

  • Strengthen strategic partner relationships to expand services penetration and increase share of wallet.

  • Lead executive business reviews and customer engagement strategies.

Sales Leadership & Team Development

  • Recruit, coach, mentor, and develop high-performing sales teams.

  • Establish clear performance expectations and accountability.

  • Create succession plans and develop future leaders.

  • Foster a culture of collaboration, inclusion, innovation, and continuous improvement.

Strategic Planning & Execution

  • Develop annual business plans, forecasts, and pipeline strategies.

  • Monitor sales performance metrics and implement corrective actions as needed.

  • Drive adoption of sales tools, automation, CRM, and data-driven decision making.

  • Collaborate with finance and operations teams on forecasting and resource planning.

Operational Excellence

  • Ensure forecast accuracy and pipeline discipline.

  • Manage budgets and resource allocation effectively.

  • Drive process improvements that increase productivity and seller efficiency.

  • Ensure compliance with company policies and governance standards.

Qualifications & Experience:

  • Bachelor's degree required; advanced degree preferred.

  • Minimum of 10 years experience working with enterprise channel partners, with a focus on solution selling

  • Minimum of 5 years management experience, with a proven track record of leading large teams and managing large revenues.

  • Strong business acumen, strategic planning, and leadership skills.

Required Skills & Competencies:

  • Strategic sales planning and execution

  • Leadership of large, complex teams

  • Deep understanding of channel partner ecosystems and enterprise solutions

  • Financial acumen, including P&L management

  • Excellent stakeholder management at executive levels

  • Ability to influence strategy and set policies

  • Strong communication, negotiation, and interpersonal skills

  • Change management and proactive problem solving

  • Experience in North American markets

  • Proven ability to deliver results in a fast-paced, competitive environment

  • Industry knowledge in enterprise solutions, services, and solution selling methodologies

This role is critical for driving HPE's channel service growth and maintaining its competitive position in the industry. The successful candidate will possess a strategic mindset, exemplary leadership skills, and a robust network within the enterprise channel ecosystem.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates#executive

Job:

Sales

Job Level:

Director"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 269,000 - 573,000 in California // 236,500 - 573,000 in Georgia
This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 60%/40%."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.


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