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Director Service Channel Jobs in Texas (NOW HIRING)

Korbyt

Channel Program Manager

Dallas, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Inbound lead routing and direct-to-partner transitions * Salesforce data maintenance and reporting ... Self-service demand-gen enablement packages from Marketing P4 & Inbound - Self-Service * Self ...

Xylem

Channel Account Manager

Carrollton, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... service offerings. • Lead quarterly business reviews with data-driven insights, corrective ... and influence non-direct reports to execute strategic initiatives effectively. Minimum ...

Lantern

Alliance Channel Manager

Dallas, TX · On-site

$150K - $151K/yr

As a Microsoft services partner, we hold ourselves to the highest standards of technical excellence ... Direct Databricks experience is valuable, but not required. * Enterprise sales experience:

Xylem

Channel Account Manager

Houston, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... complementary service offerings. Lead quarterly business reviews with data-driven insights ... Motivate and influence non-direct reports to execute strategic initiatives effectively. Minimum ...

Xylem

Channel Account Manager

Carrollton, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... complementary service offerings. Lead quarterly business reviews with data-driven insights ... Motivate and influence non-direct reports to execute strategic initiatives effectively. Minimum ...

Aquaria

Channel Partner Manager

Corpus Christi, TX · On-site

$146K - $147K/yr

Leverage Aquaria's stack of online research and prospecting services to source, screen, and ... Self-directed and organized - able to manage a pipeline of prospects and a portfolio of active ...

Aquaria

Channel Partner Manager

Houston, TX

$145K - $146K/yr

Leverage Aquaria's stack of online research and prospecting services to source, screen, and ... Self-directed and organized - able to manage a pipeline of prospects and a portfolio of active ...

Aquaria

Channel Partner Manager

Austin, TX · On-site

$150K - $151K/yr

Leverage Aquaria's stack of online research and prospecting services to source, screen, and ... Self-directed and organized - able to manage a pipeline of prospects and a portfolio of active ...

Aquaria

Channel Partner Manager

Houston, TX · On-site +1

$145K - $146K/yr

Because every partner operates differently - their CRM platform, how they handle service calls ... Self-directed and organized - able to manage a pipeline of prospects and a portfolio of active ...

Riverbed Technology, Inc.

Channel Sales Manager

Austin, TX · On-site +1

$148K/yr

Collaborate closely with Riverbed Account Executives and Regional Sales Directors to develop ... Service Providers (MSPs), strategic alliances. * Proven track record leveraging hyperscaler ...

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Director Service Channel information

What is a director of service channel?

A Director of Service Channel is a senior management professional responsible for overseeing and optimizing the various channels through which a company delivers its customer service and support. This role typically involves developing strategies to improve customer satisfaction, managing teams, and ensuring efficient service operations across all channels such as phone, email, chat, and in-person support. The Director of Service Channel also collaborates with other departments to align service initiatives with overall business goals and may be responsible for implementing new technologies to enhance the customer experience.

How does a director of service channel typically collaborate with cross-functional teams to improve customer experience?

A Director of Service Channel regularly works with teams such as sales, marketing, IT, and customer support to optimize service delivery and enhance customer satisfaction. They lead initiatives to streamline communication, implement new technologies, and align service processes with business goals. This collaboration often involves conducting joint strategy meetings, sharing performance metrics, and coordinating training programs to ensure consistent and high-quality service across all channels. Strong teamwork and leadership skills are essential for driving continuous improvement and achieving organizational objectives.

What are the key skills and qualifications needed to thrive as a director of service channel?

To thrive as a Director of Service Channel, you need extensive experience in service operations, channel management, and a solid understanding of customer service strategies, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, service management software, and data analytics tools is typically required, along with relevant certifications like ITIL or Six Sigma. Outstanding leadership, strategic thinking, and communication skills help drive team performance and foster strong partner relationships. These skills are crucial for optimizing service delivery, ensuring customer satisfaction, and achieving organizational objectives.

What is the difference between Director Service Channel vs Customer Service Manager?

AspectDirector Service ChannelCustomer Service Manager
CredentialsBachelor's degree, leadership experience, industry-specific certificationsBachelor's degree, customer service experience, leadership skills
Work EnvironmentOversees multiple service channels, strategic planning, high-level managementManages customer service teams, handles daily operations, direct customer interactions
Employer & Industry UsageUsed in large corporations, service providers, telecom, retailCommon in retail, hospitality, telecom, and service industries

The main difference is that the Director Service Channel focuses on strategic oversight and managing multiple service channels at a high level, while the Customer Service Manager handles daily customer interactions and team management. The Director role involves broader responsibilities and higher-level planning, whereas the Customer Service Manager is more operational and team-focused.

What cities in Texas are hiring for Director Service Channel jobs?

Cities in Texas with the most Director Service Channel job openings:

Director Service Channel jobs near you

Office Maintenance Technician

The Container Store Inc.

Coppell, TX • On-site

Contractor

Re-posted 27 days ago

The Container Store rating

6.5

Company rating: 6.5 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

237th of 734 rated retailers

Job description

Overview
The Office Maintenance Technician is responsible for providing a safe and efficient working environment for our office employees. This position assists with the maintenance and repairs office furnishings and other equipment throughout the corporate office and can aid in a variety of technical repairs and general office support.
This is a contract position that is on-site five days per week. It is an hourly, non-exempt role.
Position Reports To
Corporate Facilities Director
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Principal Duties and Responsibilities
  • Perform maintenance and repairs for office areas, furnishings, bathrooms, and equipment, including kitchen appliances, plumbing, painting, light HVAC and electrical work, copier repairs, and other equipment used in business operations
  • Maintain a clean, safe, and well-organized work environment, ensuring the safety and security of employees, customers, and property
  • Support office reconfigurations, special projects, and company events; assist in coordinating work performed by external vendors when needed
  • Use Service Channel software to log and track repairs, preventative maintenance, and special projects, ensuring timely completion and accurate records
  • Perform preventative maintenance on building and kitchen equipment to keep them in good working order
  • Communicate effectively with managers and team members to provide updates on repairs, maintenance, and project progress
  • Adhere to all safety policies and procedures, maintaining discretion with confidential and sensitive information
  • Arrive promptly for scheduled shifts and remain flexible to take on additional duties as business needs evolve
  • Performs other requested tasks and duties

Experience and Skills Required
  • High school diploma or equivalent
  • 5 or more years of general maintenance experience in an office, retail, or facilities environment preferred (or an equivalent combination of skills and hands-on experience), including the safe use of hand tools, power tools, and gauges, and basic skills in plumbing, painting, and electrical work
  • Ability to read and interpret MEP (Mechanical/Electrical/Plumbing) drawings and schematics, research equipment for repairs and parts, and partner with additional experts when needed
  • Proficiency with basic computer programs such as Outlook, Word, and Excel, and the ability to learn work order systems (Service Channel) and shipping platforms (FedEx manifesting)
  • Strong problem-solving and organizational skills with the ability to prioritize tasks, work independently, and successfully manage multiple projects
  • Professional and approachable, with strong verbal and written communication skills and the ability to work effectively with all levels of the organization in an office setting
  • Flexible, adaptable, and self-motivated, with a positive attitude, strong attention to detail, and a willingness to share knowledge with others
  • Committed to working scheduled hours, with flexibility to adjust as business needs change; based in the Dallas Fort Worth Metroplex
  • Dedicated to safety and the ability to maintain focus and make thoughtful decisions that support our customers and our company

Company will not pay costs associated with immigration sponsorship.
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act
Office Physical Requirements
State Specific Notices
#LI-DR3

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