... of service * Paid sick leave up to 12 weeks per year, plus separate paid compassionate leave if needed * Enhanced paid family leave entitlements, incl. 52 weeks maternity/adoption leave and four ...
... of service * Paid sick leave up to 12 weeks per year, plus separate paid compassionate leave if needed * Enhanced paid family leave entitlements, incl. 52 weeks maternity/adoption leave and four ...
... of service * Paid sick leave up to 12 weeks per year, plus separate paid compassionate leave if needed * Enhanced paid family leave entitlements, incl. 52 weeks maternity/adoption leave and four ...
Quick apply
... of service * Paid sick leave up to 12 weeks per year, plus separate paid compassionate leave if needed * Enhanced paid family leave entitlements, incl. 52 weeks maternity/adoption leave and four ...
... of service * Paid sick leave up to 12 weeks per year, plus separate paid compassionate leave if needed * Enhanced paid family leave entitlements, incl. 52 weeks maternity/adoption leave and four ...
... of service * Paid sick leave up to 12 weeks per year, plus separate paid compassionate leave if needed * Enhanced paid family leave entitlements, incl. 52 weeks maternity/adoption leave and four ...
Director, Growth & Channels
Lehi, UT · On-site
$171K - $215K/yr
Welcome to the intersection of energy and home services. At NRG, we're all about propelling the ... You'll lead a Channel PMM and two Demand Gen managers, and you're accountable for the numbers: CAC ...
New
Director, Growth & Channels
Lehi, UT · On-site
$171K - $215K/yr
Welcome to the intersection of energy and home services. At NRG, we're all about propelling the ... You'll lead a Channel PMM and two Demand Gen managers, and you're accountable for the numbers: CAC ...
New
This role reports to the Director of Facilities. Responsibilities • Oversee service request ... Service Channel experience a plus). • Strong organizational and problem-solving skills with ...
This role reports to the Director of Facilities. Responsibilities • Oversee service request ... Service Channel experience a plus). • Strong organizational and problem-solving skills with ...
Manager, Facilities
Salt Lake City, UT · On-site
This role reports to the Director of Facilities. Responsibilities Oversee service request ... Channel experience a plus). Strong organizational and problem-solving skills with attention to ...
Manager, Facilities
Salt Lake City, UT · On-site
This role reports to the Director of Facilities. Responsibilities Oversee service request ... Channel experience a plus). Strong organizational and problem-solving skills with attention to ...
This role reports to the Director of Facilities. Responsibilities * Oversee service request ... Service Channel experience a plus). * Strong organizational and problem-solving skills with ...
Quick apply
This role reports to the Director of Facilities. Responsibilities * Oversee service request ... Service Channel experience a plus). * Strong organizational and problem-solving skills with ...
Manager, Facilities
Salt Lake City, UT · On-site
This role reports to the Director of Facilities. Responsibilities Oversee service request ... Channel experience a plus). Strong organizational and problem-solving skills with attention to ...
Manager, Facilities
Salt Lake City, UT · On-site
This role reports to the Director of Facilities. Responsibilities Oversee service request ... Channel experience a plus). Strong organizational and problem-solving skills with attention to ...
Manager, Facilities
Salt Lake City, UT · On-site
This role reports to the Director of Facilities. Responsibilities Oversee service request ... Channel experience a plus). Strong organizational and problem-solving skills with attention to ...
Manager, Facilities
Salt Lake City, UT · On-site
This role reports to the Director of Facilities. Responsibilities Oversee service request ... Channel experience a plus). Strong organizational and problem-solving skills with attention to ...
Marketing Channel Strategy Senior Associate
Salt Lake City, UT · On-site
$55K - $187K/yr
... Services practice. Your focus will be on driving revenue growth, enhancing brand visibility, and ... At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship ...
Marketing Channel Strategy Senior Associate
Salt Lake City, UT · On-site
$55K - $187K/yr
... Services practice. Your focus will be on driving revenue growth, enhancing brand visibility, and ... At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship ...
Director of Commercial Operations
Salt Lake City, UT · On-site
$140 - $200/hr
We are seeking a Director of Commercial Operations to own the operational infrastructure powering ... channel -- custom packaging, kitting capabilities, 3PL value-added services -- and build the ...
Director of Commercial Operations
Salt Lake City, UT · On-site
$140 - $200/hr
We are seeking a Director of Commercial Operations to own the operational infrastructure powering ... channel -- custom packaging, kitting capabilities, 3PL value-added services -- and build the ...
Sales Director
Orem, UT · On-site
$110K - $130K/yr
... channel partnerships, and improving sales execution across a strategic business segment ... Build a high-performance culture focused on accountability, customer service, continuous ...
Sales Director
Orem, UT · On-site
$110K - $130K/yr
... channel partnerships, and improving sales execution across a strategic business segment ... Build a high-performance culture focused on accountability, customer service, continuous ...
Sales Director
Orem, UT · On-site
... channel partnerships, and improving sales execution across a strategic business segment ... Build a high-performance culture focused on accountability, customer service, continuous ...
Sales Director
Orem, UT · On-site
... channel partnerships, and improving sales execution across a strategic business segment ... Build a high-performance culture focused on accountability, customer service, continuous ...
Build and manage a scalable residential solar sales pipeline--including direct sales, channel ... Operational Oversight (Supported by Direct Report) Although the day-to-day construction and service ...
Quick apply
Build and manage a scalable residential solar sales pipeline--including direct sales, channel ... Operational Oversight (Supported by Direct Report) Although the day-to-day construction and service ...
Build and manage a scalable residential solar sales pipeline-including direct sales, channel ... Operational Oversight (Supported by Direct Report) Although the day-to-day construction and service ...
Build and manage a scalable residential solar sales pipeline-including direct sales, channel ... Operational Oversight (Supported by Direct Report) Although the day-to-day construction and service ...
Build and manage a scalable residential solar sales pipeline-including direct sales, channel ... Operational Oversight (Supported by Direct Report) Although the day-to-day construction and service ...
Build and manage a scalable residential solar sales pipeline-including direct sales, channel ... Operational Oversight (Supported by Direct Report) Although the day-to-day construction and service ...
The Company owns, operates and/or provides services to 177 television stations in 79 markets ... Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE ...
New
The Company owns, operates and/or provides services to 177 television stations in 79 markets ... Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE ...
New
Newscast Director
Salt Lake City, UT · On-site
The Company owns, operates and/or provides services to 177 television stations in 79 markets ... Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE ...
New
Newscast Director
Salt Lake City, UT · On-site
The Company owns, operates and/or provides services to 177 television stations in 79 markets ... Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE ...
New
The Company owns, operates and/or provides services to 177 television stations in 79 markets ... Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE ...
New
The Company owns, operates and/or provides services to 177 television stations in 79 markets ... Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE ...
New
... channel and alliance partner relationships within the NAM region. The role is responsible for ... Mastercard Services encompasses Mastercard offerings beyond the transaction. It is our mission to ...
... channel and alliance partner relationships within the NAM region. The role is responsible for ... Mastercard Services encompasses Mastercard offerings beyond the transaction. It is our mission to ...
Director Service Channel information
What is a director of service channel?
A Director of Service Channel is a senior management professional responsible for overseeing and optimizing the various channels through which a company delivers its customer service and support. This role typically involves developing strategies to improve customer satisfaction, managing teams, and ensuring efficient service operations across all channels such as phone, email, chat, and in-person support. The Director of Service Channel also collaborates with other departments to align service initiatives with overall business goals and may be responsible for implementing new technologies to enhance the customer experience.
How does a director of service channel typically collaborate with cross-functional teams to improve customer experience?
A Director of Service Channel regularly works with teams such as sales, marketing, IT, and customer support to optimize service delivery and enhance customer satisfaction. They lead initiatives to streamline communication, implement new technologies, and align service processes with business goals. This collaboration often involves conducting joint strategy meetings, sharing performance metrics, and coordinating training programs to ensure consistent and high-quality service across all channels. Strong teamwork and leadership skills are essential for driving continuous improvement and achieving organizational objectives.
What are the key skills and qualifications needed to thrive as a director of service channel?
To thrive as a Director of Service Channel, you need extensive experience in service operations, channel management, and a solid understanding of customer service strategies, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, service management software, and data analytics tools is typically required, along with relevant certifications like ITIL or Six Sigma. Outstanding leadership, strategic thinking, and communication skills help drive team performance and foster strong partner relationships. These skills are crucial for optimizing service delivery, ensuring customer satisfaction, and achieving organizational objectives.
What is the difference between Director Service Channel vs Customer Service Manager?
| Aspect | Director Service Channel | Customer Service Manager |
|---|---|---|
| Credentials | Bachelor's degree, leadership experience, industry-specific certifications | Bachelor's degree, customer service experience, leadership skills |
| Work Environment | Oversees multiple service channels, strategic planning, high-level management | Manages customer service teams, handles daily operations, direct customer interactions |
| Employer & Industry Usage | Used in large corporations, service providers, telecom, retail | Common in retail, hospitality, telecom, and service industries |
The main difference is that the Director Service Channel focuses on strategic oversight and managing multiple service channels at a high level, while the Customer Service Manager handles daily customer interactions and team management. The Director role involves broader responsibilities and higher-level planning, whereas the Customer Service Manager is more operational and team-focused.
What cities in Utah are hiring for Director Service Channel jobs?
Cities in Utah with the most Director Service Channel job openings:
Full-time
Medical, Retirement, PTO
Re-posted 17 days ago
Job description
The Role
We're looking for an experienced senior person to help us build on our initial success with current partners and resellers. This role will include reshaping and creating a new partner GTM motion and maximizing partnerships' strategic and financial ROI. You'll report directly to the Chief Revenue Officer and work closely with Sales, Marketing, and other teams.
This is what you'll be doing, day to day:
- Identify and evaluate the effectiveness of partner opportunities to deliver positive ROI and strategic value to Netcraft
- Cultivate and maintain strong relationships with executives and sales teams in partner/reseller organizations to secure new business while ensuring we provide the best experience to our partners, resellers, and end customers
- Form new partner engagements across prioritized entities while including the key stakeholders internally at Netcraft
- Leverage our current CRM (Salesforce) to document all partner activities, opportunities, and other information
- Be a primary point of contact and a critical internal advocate within Netcraft on the partners' behalf
- Drive impact with scalable, repeatable processes and programs that deliver against Netcraft's growth goals
- Provide feedback and ideas on decreasing the sales cycle, enhancing sales, and improving the company brand and reputation.
The reward package:
We like to look after our people well, so your compensation will include:
- Highly attractive base salary and bonus scheme, based on performance against defined targets, reviewed annually
- Equity tracking scheme so you can share in Netcraft's long-term success (eligibility criteria apply)
- Generous private health cover with 10+ plan choices
- 401(k) Safe Harbor Plan, with employer-matched contributions up to 4%
- Flexible and hybrid working options
- 33 days' vacation per year (incl. public holidays), rising to 37 days per year with length of service
- Paid sick leave up to 12 weeks per year, plus separate paid compassionate leave if needed
- Enhanced paid family leave entitlements, incl. 52 weeks maternity/adoption leave and four weeks paternity leave
- Two days paid Volunteering Days per year
- Regular company social events throughout the year
- Inclusive culture and environment, where you'll feel genuinely valued and supported.
What you'll need to be successful:
- 3+ years in partnerships, business development, or consulting with experience in complex business-to-business environments
- A successful track record of developing and growing partnerships
- Professional and technical knowledge, as well as an understanding of industry trends and key players in the competitive landscape
- Ability to build and convey compelling value propositions - demonstrated ability to think strategically and analytically about business, product, and technical challenges
- Demonstrated ability to negotiate high-value deals with a C-level audience and positively influence the outcomes
- Strong project management capabilities - doing the right projects at the right time and producing positive outcome
- Familiarity with Salesforce or similar platforms.