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Director Service Channel Jobs in Utah (NOW HIRING)

Marketing Director

West Valley City, UT ยท On-site

$150K - $180K/yr

... services across Utah and Nevada. With over 30,000 five-star reviews and a commitment to "neighborly ... Utilize data-driven insights to monitor ROI, manage marketing budgets, and optimize channel ...

Marketing Director

West Valley City, UT ยท On-site

$150K - $180K/yr

Utilize data-driven insights to monitor ROI, manage marketing budgets, and optimize channel ... Strong understanding of the home services industry is a significant plus. * Demonstrated track ...

... multi-channel environment. A successful candidate will demonstrate the ability to translate ... Service Quality (SQ) * Average Speed of Answer (ASA) * Abandon rates and backlog health * Revenue ...

... multi-channel environment. A successful candidate will demonstrate the ability to translate ... Service Quality (SQ) * Average Speed of Answer (ASA) * Abandon rates and backlog health * Revenue ...

Director, Customer Care

Lehi, UT ยท On-site

$115K - $130K/yr

... multi-channel environment. A successful candidate will demonstrate the ability to translate ... Service Quality (SQ) * Average Speed of Answer (ASA) * Abandon rates and backlog health * Revenue ...

Director of Sales

Park City, UT ยท On-site

$100 - $125/hr

Participates in and practices daily service basics of the brand. * Verifies that the property ... to channel issues to property leadership and/or other appropriate stakeholders. * Develops ...

Participates in and practices daily service basics of the brand.Verifies that the property ... channel issues to property leadership and/or other appropriate stakeholders.Develops strategic ...

Participates in and practices daily service basics of the brand. * Verifies that the property ... to channel issues to property leadership and/or other appropriate stakeholders. * Develops ...

Participates in and practices daily service basics of the brand. * Verifies that the property ... to channel issues to property leadership and/or other appropriate stakeholders. * Develops ...

... multi-channel environment. A successful candidate will demonstrate the ability to translate ... Experience working in a blended service + revenue environment preferred Success Profile

Director, Customer Care Location: Midvale, UT, 84047 (on-site) What You Will Do Strategy ... so every channel resolves issues the same way. * Define and protect mophie/ZAGG's brand voice ...

Showing results 41-60

Director Service Channel information

What is a director of service channel?

A Director of Service Channel is a senior management professional responsible for overseeing and optimizing the various channels through which a company delivers its customer service and support. This role typically involves developing strategies to improve customer satisfaction, managing teams, and ensuring efficient service operations across all channels such as phone, email, chat, and in-person support. The Director of Service Channel also collaborates with other departments to align service initiatives with overall business goals and may be responsible for implementing new technologies to enhance the customer experience.

What are the key skills and qualifications needed to thrive as a director of service channel?

To thrive as a Director of Service Channel, you need extensive experience in service operations, channel management, and a solid understanding of customer service strategies, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, service management software, and data analytics tools is typically required, along with relevant certifications like ITIL or Six Sigma. Outstanding leadership, strategic thinking, and communication skills help drive team performance and foster strong partner relationships. These skills are crucial for optimizing service delivery, ensuring customer satisfaction, and achieving organizational objectives.

How does a director of service channel typically collaborate with cross-functional teams to improve customer experience?

A Director of Service Channel regularly works with teams such as sales, marketing, IT, and customer support to optimize service delivery and enhance customer satisfaction. They lead initiatives to streamline communication, implement new technologies, and align service processes with business goals. This collaboration often involves conducting joint strategy meetings, sharing performance metrics, and coordinating training programs to ensure consistent and high-quality service across all channels. Strong teamwork and leadership skills are essential for driving continuous improvement and achieving organizational objectives.

What is the difference between Director Service Channel vs Customer Service Manager?

AspectDirector Service ChannelCustomer Service Manager
CredentialsBachelor's degree, leadership experience, industry-specific certificationsBachelor's degree, customer service experience, leadership skills
Work EnvironmentOversees multiple service channels, strategic planning, high-level managementManages customer service teams, handles daily operations, direct customer interactions
Employer & Industry UsageUsed in large corporations, service providers, telecom, retailCommon in retail, hospitality, telecom, and service industries

The main difference is that the Director Service Channel focuses on strategic oversight and managing multiple service channels at a high level, while the Customer Service Manager handles daily customer interactions and team management. The Director role involves broader responsibilities and higher-level planning, whereas the Customer Service Manager is more operational and team-focused.

What cities in Utah are hiring for Director Service Channel jobs?

Cities in Utah with the most Director Service Channel job openings:

Marketing Director

Guild Garage Group

West Valley City, UT โ€ข On-site

$150K - $180K/yr

Full-time

Posted 13 days ago


Job description

Marketing Director

Location: Salt Lake City, UT (On-site)

Open to relocation assistance for out-of-market candidates. On-site is mandatory

Employment Type: Full-time

Pay: $150,000-180,000 annually base salary + Performance Bonus

About A+ Garage Doors

A+ Garage Doors is the premier provider of garage door repair, installation, and commercial services across Utah and Nevada. With over 30,000 five-star reviews and a commitment to "neighborly expertise," A+ prides itself on transparent pricing, premium quality, and 24/7 reliability. Whether it's an emergency residential repair in the Wasatch Front or a high-performance commercial installation in Las Vegas or Reno, A+ Garage Doors ensures its customers' homes and businesses remain secure and accessible.

Position Overview

We are seeking a dynamic and strategic Marketing Director to lead our marketing department. You will be responsible for defining and executing the brand strategy, managing all marketing channels, and leading a high-performing team.

As the face and voice of our brand leadership, the ideal candidate is comfortable stepping into the spotlight-representing A+ on camera, during live news segments, and at in-person community events. You are a hands-on leader who can seamlessly blend traditional marketing expertise-such as print, direct mail, and television-with innovative digital channels, emerging media, and personal advocacy to maintain our leading market position in Utah and help us become the leading garage door company in Nevada as well.

This is a full-time, on-site leadership role based in the Salt Lake City area.

Key Responsibilities
  • Strategic Leadership: Develop and implement comprehensive annual marketing plans that align with our growth goals across Utah and Nevada.
  • Team Management: Provide clear direction, mentorship, and leadership to the internal marketing team to ensure consistent brand messaging and campaign excellence.
  • Public Representation & On-Camera Presence: Serve as a key brand ambassador by actively participating in media appearances, appearing on-camera for promotional or news segments, and engaging with the community at in-person events and sponsorships.
  • Personal & Brand Social Advocacy: Champion the A+ Garage Doors brand across personal and professional social media channels-actively posting, sharing, and amplifying company milestones, community outreach, and marketing campaigns to build organic trust and reach.
  • Omnichannel Campaign Management: Lead the end-to-end management of both traditional and digital marketing channels:
    • Traditional: Manage high-impact print, direct mail, and television campaigns.
    • Digital: Oversee search engine marketing, social media, email automation, website strategy, and online reputation management.
    • Emerging Channels: Identify and pilot new opportunities to reach our target demographic.
  • Performance Tracking: Utilize data-driven insights to monitor ROI, manage marketing budgets, and optimize channel performance.
  • Brand Stewardship: Ensure the A+ Garage Doors brand remains synonymous with trust, expertise, and reliability in every market we serve.
  • Cross-Functional Collaboration: Partner with operations and sales leadership to ensure marketing initiatives support lead generation and technician capacity.
Qualifications
  • Proven experience as a Marketing Director, Senior Marketing Manager, or similar leadership role.
  • Strong understanding of the home services industry is a significant plus.
  • Demonstrated track record of managing integrated campaigns across traditional and digital media.
  • High comfort level with public speaking, on-camera media appearances, and acting as a visible company spokesperson.
  • Active and enthusiastic presence on professional or personal social media networks, with a strong understanding of how executive and personal advocacy drives brand visibility.
  • Expertise in budget management and data analysis.
  • Excellent communication skills and the ability to foster a collaborative team culture.
  • Must be based in the Salt Lake City area and able to work on-site full-time at our corporate office.

Ready to Apply?

If you're a talented professional looking to level up your career with a company that values you as more than just a number, we'd love to hear from you!

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, A Plus may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.