Director Service Channel Jobs in Normal, IL (NOW HIRING)

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

The Staff, Regional Parts Operations role will work in tandem with Field Service Territory Directors supporting Parts Operations in the Field. This individual is an expert on Parts Operations and Supply Chain, working in tandem with Field Service, Supply Chain, Planning, and Distribution teams to resolve Parts related obstacles. This role will serve as the central point to all Service Center Parts operations. We are seeking a versatile and proactive professional with superior communication abilities to drive cross-functional collaboration and lead a culture of ongoing improvement. This position demands significant travel, a commitment to operational excellence, innovative thinking, and analytical problem-solving.

Acting as a primary connector between Field Service and Service Leadership, the individual will facilitate training, standardize processes, oversee escalations, and spearhead continuous improvement efforts. The Staff, Regional Parts Operations position will report to our Sr. Director, Service Parts Operations & Planning. You will be expected to work in a hybrid capacity out of one of the locations listed.  

• Support Service Manager performance management of Parts Advisors
• Lead and manage the Regional Parts Specialists and Field Service Teams with a hands-on mindset and servant leadership
• Train, coach, and develop Service Managers across a region of 50+ Service Centers to ensure accountability for high value inventory reconciliation, ensuring they have the tools, audit reports, and corrective plans to course correct
• This role will be responsible for meeting parts hold, fill rate, warranty & core return, overdue parts allocations, cycle count completion and accuracy, parts replenishment and other supply chain KPI’s that measure the health of a parts department
• Work alongside the Regional Directors in building and developing goals & KPI’s for Service Centers in your regions
• Develops cross-functional strategic plans that meet objectives that align with company-wide goals, projects, and initiatives
• Defines the program roadmap, tracking, controls, processes, procedures, and reporting to manage the Field Parts Operations
• Support in resolution for all North America wide parts delays and blockers and drive timely and efficient resolutions
• Oversee, develop, and drive quality improvements, pilot programs, and full deployment of Parts programs and projects across our North America Service Centers
• Develop and maintain Rivian Service Field Parts Department design, market entry plan, operational standards
• Collaborate with Regional Service Managers, Service Parts, Logistics and Distribution Operations, Channel Planning, Material Planning, Quality & Containments, and Delivery teams to improve processes, and maximize Field operations
• Ensure a fast and predictable parts flow from distribution centers as well as accurate parts orders and high inventory accuracy from the field
• Build and contribute to a Rivian culture that is inclusive and maintains high levels of team morale

• At least 6 years of professional experience within the automotive sector, OEM, Tier 1, or a technical field, specifically focused on Service, Parts, Operations, or Supply Chain.
• Bachelor's degree preferred, though equivalent practical experience in the field is also valued.
• Proven expertise in leadership and team management, with a background in directing and motivating teams within high-tech or automotive environments.
• Exceptional interpersonal and communication abilities to effectively lead cross-functional initiatives.
• Practical experience in supply chain strategy and parts management is highly desirable.
• Demonstrated ability to handle multiple complex projects simultaneously across diverse geographical areas.
• Proficiency in Google Suite for data analysis, operational reporting, and task management.
• Competency with program management tools such as Jira, SmartSheets, Tableau, Confluence, and Coupa.
• Previous experience operating within a startup culture is considered an advantage.
• Valid driver's license and a consistently clean driving history are required.
• Flexibility to travel up to 30% of the time, covering both regional and occasional extra-regional locations.
• Ability to stand for 8-10 hours per day
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling suppliers or internal partners
• Required to walk; climb or balance; and stoop, kneel, crouch, or crawl
• Required to communication using telephone and/or e-mail
• Ability to view, read, and interpret documents such as safety rules, operating, and maintenance instructions
• Ability to lift and carry at least 25 pounds
• Ability to perform all duties in a working environment that may contain dust, high noise levels, hot and cold weather

The salary range for this role is $92,200 to $115,200 for Michigan and Normal, IL based applicants and $96,600 to $120,700 for Chicaco, IL base applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than June 13, 2026.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

Please note that we are currently not accepting applications from third party application services.

• At least 6 years of professional experience within the automotive sector, OEM, Tier 1, or a technical field, specifically focused on Service, Parts, Operations, or Supply Chain.
• Bachelor's degree preferred, though equivalent practical experience in the field is also valued.
• Proven expertise in leadership and team management, with a background in directing and motivating teams within high-tech or automotive environments.
• Exceptional interpersonal and communication abilities to effectively lead cross-functional initiatives.
• Practical experience in supply chain strategy and parts management is highly desirable.
• Demonstrated ability to handle multiple complex projects simultaneously across diverse geographical areas.
• Proficiency in Google Suite for data analysis, operational reporting, and task management.
• Competency with program management tools such as Jira, SmartSheets, Tableau, Confluence, and Coupa.
• Previous experience operating within a startup culture is considered an advantage.
• Valid driver's license and a consistently clean driving history are required.
• Flexibility to travel up to 30% of the time, covering both regional and occasional extra-regional locations.
• Ability to stand for 8-10 hours per day
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling suppliers or internal partners
• Required to walk; climb or balance; and stoop, kneel, crouch, or crawl
• Required to communication using telephone and/or e-mail
• Ability to view, read, and interpret documents such as safety rules, operating, and maintenance instructions
• Ability to lift and carry at least 25 pounds
• Ability to perform all duties in a working environment that may contain dust, high noise levels, hot and cold weather