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Director Service Channel Jobs in Normal, IL (NOW HIRING)

UCD UX Designer

Bloomington, IL

$111K/yr

Our tightly integrated offerings are tailored to each clients requirements and span the services ... Extensive and diverse user-centered visual design experience, with focus on cross-channel visual ...

Lead efforts at point of sale and customer service departments to deliver speed of service ... Direct, teach and train associates to accurately execute all company merchandising direction to ...

Sales Associate - Chico's

Normal, IL · On-site

$15 - $18.75/hr

Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our ... channel experience. * Ensures prompt resolution of customer concerns. * Ensures a fast and ...

Customer Experience • Promotes the Most Amazing Personal Service (MAPS) principles and standards ... channel experience. • Ensures prompt resolution of customer concerns. • Ensures a fast and ...

Sales Associate - Soma

Normal, IL · On-site

$15 - $18.75/hr

Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our ... channel experience. * Ensures prompt resolution of customer concerns. * Ensures a fast and ...

Customer Experience • Promotes the Most Amazing Personal Service (MAPS) principles and standards ... channel experience. • Ensures prompt resolution of customer concerns. • Ensures a fast and ...

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Showing results 1-20

Director Service Channel information

See Normal, IL salary details

$136.4K

$156.4K

$174K

How much do director service channel jobs pay per year?

As of Jul 5, 2026, the average yearly pay for director service channel in Normal, IL is $156,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,600.00 and $166,200.00 per year, depending on experience, location, and employer.

What is a Director of Service Channel?

A Director of Service Channel is a senior management professional responsible for overseeing and optimizing the various channels through which a company delivers its customer service and support. This role typically involves developing strategies to improve customer satisfaction, managing teams, and ensuring efficient service operations across all channels such as phone, email, chat, and in-person support. The Director of Service Channel also collaborates with other departments to align service initiatives with overall business goals and may be responsible for implementing new technologies to enhance the customer experience.

How does a Director of Service Channel typically collaborate with cross-functional teams to improve customer experience?

A Director of Service Channel regularly works with teams such as sales, marketing, IT, and customer support to optimize service delivery and enhance customer satisfaction. They lead initiatives to streamline communication, implement new technologies, and align service processes with business goals. This collaboration often involves conducting joint strategy meetings, sharing performance metrics, and coordinating training programs to ensure consistent and high-quality service across all channels. Strong teamwork and leadership skills are essential for driving continuous improvement and achieving organizational objectives.

What are the key skills and qualifications needed to thrive as a Director of Service Channel, and why are they important?

To thrive as a Director of Service Channel, you need extensive experience in service operations, channel management, and a solid understanding of customer service strategies, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, service management software, and data analytics tools is typically required, along with relevant certifications like ITIL or Six Sigma. Outstanding leadership, strategic thinking, and communication skills help drive team performance and foster strong partner relationships. These skills are crucial for optimizing service delivery, ensuring customer satisfaction, and achieving organizational objectives.

What is the difference between Director Service Channel vs Customer Service Manager?

AspectDirector Service ChannelCustomer Service Manager
CredentialsBachelor's degree, leadership experience, industry-specific certificationsBachelor's degree, customer service experience, leadership skills
Work EnvironmentOversees multiple service channels, strategic planning, high-level managementManages customer service teams, handles daily operations, direct customer interactions
Employer & Industry UsageUsed in large corporations, service providers, telecom, retailCommon in retail, hospitality, telecom, and service industries

The main difference is that the Director Service Channel focuses on strategic oversight and managing multiple service channels at a high level, while the Customer Service Manager handles daily customer interactions and team management. The Director role involves broader responsibilities and higher-level planning, whereas the Customer Service Manager is more operational and team-focused.

What cities near Normal, IL are hiring for Director Service Channel jobs? Cities near Normal, IL with the most Director Service Channel job openings:
Direct Channel Account Manager

Direct Channel Account Manager

Tech Electronics

Bloomington, IL • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 26 days ago

Be an early applicant


Job description

Who is Tech Electronics?

We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with seven offices across the Midwest.

At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.

Why Tech Electronics?

At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors over 60 years ago, and they continue to do so today.

We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you!

What's in it for you

  • EXCELLENT WAGES
  • Health, Vision & Dental Insurance on DAY ONE
  • Paid Time Off & Accrued Personal Time
  • Tuition Reimbursement
  • Long term & Short-term disability
  • Generous Holiday Schedule
  • Hybrid office schedule (select positions)
  • Immense Growth Opportunities
  • Relaxed Family Culture
  • Teladoc, SurgeryPlus, & other medical benefits
  • Ongoing training and manufacturer certification opportunities
  • Career advancement within a growing technology integrator

Position Summary

We are seeking a motivated, relationship-driven Account Manager to join our growing low-voltage and life safety systems integration team. In this role, you will develop new business, manage client relationships, and sell integrated building technology solutions, including fire alarm, access control, video surveillance, intrusion detection, intercom, and other smart building systems for diverse facilities such as data centers, industrial and manufacturing sites, schools, healthcare facilities, and stadiums.

The ideal candidate understands consultative sales, has experience in commercial construction or technology integration, and can communicate technical solutions clearly to contractors, facility managers, property owners, and building owners.

Key Responsibilities

  • Develop and maintain relationships with general contractors, electrical contractors, property managers, consultants, and building owners
  • Identify and pursue new business opportunities in commercial, industrial, healthcare, education, and municipal markets
  • Conduct site visits, customer meetings, and needs assessments
  • Prepare proposals, estimates, presentations, and system recommendations
  • Coordinate with engineering, estimating, project management, and field operations teams to develop accurate scopes of work
  • Manage the sales cycle from prospecting through contract execution
  • Maintain strong knowledge of applicable codes, regulations, and industry standards related to life safety and low-voltage systems
  • Track sales activity, pipeline, and forecasts using CRM software
  • Attend networking events, industry trade shows, and customer meetings to build market presence
  • Support long-term customer satisfaction and recurring service opportunities

Systems & Solutions Sold

  • Fire Alarm Systems
  • Access Control Systems
  • CCTV / Video Surveillance
  • Intrusion Detection
  • Intercom & Paging Systems
  • Structured Cabling
  • Nurse Call Systems
  • Audio/Visual Systems
  • Mass Notification Systems
  • Smart Building & Integrated Security Platforms

Qualifications

  • 2+ years of sales experience in low-voltage, electrical, construction, security, fire alarm, or building technology industries preferred
  • Strong communication, presentation, and relationship-building skills
  • Ability to read construction drawings and specifications is a plus
  • Understanding of commercial construction processes and project bidding
  • Self-motivated with strong organizational and time-management skills
  • Experience with CRM software and Microsoft Office Suite
  • Valid driver's license and ability to travel locally for customer meetings

Preferred Experience

  • Knowledge of NFPA, NEC, and other applicable industry standards
  • Experience selling integrated systems or service agreements
  • Existing relationships within the construction or property management industries
  • Manufacturer certifications or familiarity with major platforms such as:
    • Honeywell
    • Johnson Controls
    • LenelS2
    • Genetec
    • Axis Communications

Ideal Candidate Traits

  • Hunter mentality with strong closing skills
  • Comfortable discussing technical systems with both technical and non-technical stakeholders
  • Strong attention to detail and follow-through
  • Team-oriented with a customer-first mindset
  • Driven to grow long-term client partnerships and recurring revenue

Tech Electronics is an Equal Opportunity Employer. Tech Electronics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.