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Director Service Channel Jobs in Normal, IL (NOW HIRING)

Chico's FAS, Inc.

Sales Associate - Soma

Normal, IL · On-site

$15 - $18.75/hr

Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our ... channel experience. * Ensures prompt resolution of customer concerns. * Ensures a fast and ...

Chico's FAS

Sales Associate - Chico's

Normal, IL

$15 - $18.75/hr

Customer Experience • Promotes the Most Amazing Personal Service (MAPS) principles and standards ... channel experience. • Ensures prompt resolution of customer concerns. • Ensures a fast and ...

City of DeKalb, IL

Telecommunicator

Lincoln, IL · On-site

$27.42 - $39.29/hr

... Services Division of the Police Department and works under the direct supervision of the ... Operates a multi-channel computerized radio communication console with multiple computer terminals ...

PNC

Sales and Client Experience Specialist

Bloomington, IL · On-site

$63K - $106K/yr

Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel ... Services, Program Management (M0260), Sales Function, Strategic Sales Planning Work Experience ...

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Director Service Channel information

See Normal, IL salary details

$136.4K

$156.4K

$174K

How much do director service channel jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director service channel in Normal, IL is $156,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $146,600.00 and $166,200.00 per year, depending on experience, location, and employer.

What is a director of service channel?

A Director of Service Channel is a senior management professional responsible for overseeing and optimizing the various channels through which a company delivers its customer service and support. This role typically involves developing strategies to improve customer satisfaction, managing teams, and ensuring efficient service operations across all channels such as phone, email, chat, and in-person support. The Director of Service Channel also collaborates with other departments to align service initiatives with overall business goals and may be responsible for implementing new technologies to enhance the customer experience.

How does a director of service channel typically collaborate with cross-functional teams to improve customer experience?

A Director of Service Channel regularly works with teams such as sales, marketing, IT, and customer support to optimize service delivery and enhance customer satisfaction. They lead initiatives to streamline communication, implement new technologies, and align service processes with business goals. This collaboration often involves conducting joint strategy meetings, sharing performance metrics, and coordinating training programs to ensure consistent and high-quality service across all channels. Strong teamwork and leadership skills are essential for driving continuous improvement and achieving organizational objectives.

What are the key skills and qualifications needed to thrive as a director of service channel?

To thrive as a Director of Service Channel, you need extensive experience in service operations, channel management, and a solid understanding of customer service strategies, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, service management software, and data analytics tools is typically required, along with relevant certifications like ITIL or Six Sigma. Outstanding leadership, strategic thinking, and communication skills help drive team performance and foster strong partner relationships. These skills are crucial for optimizing service delivery, ensuring customer satisfaction, and achieving organizational objectives.

What is the difference between Director Service Channel vs Customer Service Manager?

AspectDirector Service ChannelCustomer Service Manager
CredentialsBachelor's degree, leadership experience, industry-specific certificationsBachelor's degree, customer service experience, leadership skills
Work EnvironmentOversees multiple service channels, strategic planning, high-level managementManages customer service teams, handles daily operations, direct customer interactions
Employer & Industry UsageUsed in large corporations, service providers, telecom, retailCommon in retail, hospitality, telecom, and service industries

The main difference is that the Director Service Channel focuses on strategic oversight and managing multiple service channels at a high level, while the Customer Service Manager handles daily customer interactions and team management. The Director role involves broader responsibilities and higher-level planning, whereas the Customer Service Manager is more operational and team-focused.

What cities near Normal, IL are hiring for Director Service Channel jobs?

Cities near Normal, IL with the most Director Service Channel job openings:

Director Service Channel jobs near you

Sales Associate - Soma

Chico's FAS, Inc.

Normal, IL • On-site

$15 - $18.75/hr

Part-time

Re-posted 20 days ago

Chico's FAS rating

5.7

Company rating: 5.7 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

65th of 104 rated fashion retailers

Job description

POSITION OBJECTIVE:
The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Drive for Results
  • Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
  • Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
  • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
  • Participates in visual directives including monthly store sets and sales floor maintenance.

Customer Experience
  • Promotes the Most Amazing Personal Service (MAPS) principles and standards as demonstrated in our selling models and offers a cohesive omni channel experience.
  • Ensures prompt resolution of customer concerns.
  • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices.
  • Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
  • Signs up clients for reward program.
  • Builds and maintains a solid customer following through clienteling and wardrobing.
  • Knows current product fit and style assortment offerings in store and on-line.
  • Maintains consistent client communication through utilization of our clienteling tools; Style Connect and Customer Book.

Operational Excellence
  • Supports replenishment activities that keep the store full and abundant.
  • Assists with locate fulfillment.
  • Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
  • Assist with boutique cleanliness and organization

Teamwork and Growth
  • Promotes an inclusive, collaborative approach to problem solving.
  • Seeks personal developmental opportunities and readily solicits feedback.
  • Other duties as assigned.

This position may be found in multiple brands. Some duties may vary from brand to brand.
COMPETENCIES:
  • Culture
  • Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
  • Manages Complexity
  • Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Plans and Aligns
  • Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Organizational Savvy
  • Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
  • Courage
  • Stepping up to address difficult issues, saying what needs to be said.

QUALIFICATIONS:
  • High School diploma or equivalent
  • Retail or sales experience preferred
  • For the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be 16 years of age or older
  • For all other states, must be 18 years of age or older
  • Excellent communication skills
  • Excellent customer service skills
  • Able to learn or adapt to technology provided by the company
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Able to communicate with customers, Associates, and Management
  • Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required

PHYSICAL REQUIREMENTS:
  • Constant Walking/Standing- 67-100% of 8-hour shift
  • Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
  • Frequent Climbing- 34%-66% of 8-hour shift

The wage range for this position is $15.00 to $18.75. Successful candidates' wage rates will be determined based on their individual qualifications for the position.
Our part time associates are eligible to participate in the Company's employee assistance program and employee discount program. Please visit our Careers page at jobs.chicos.com for more information regarding our benefits.
5269 - Shops at College Hills
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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