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Director Service Channel Jobs (NOW HIRING)

INNIO

Director, Channel Management

Waukesha, WI · On-site

With a track record of innovation, INNIO designs, manufactures and services high-performance power ... The Director, Channel Management will lead the development and execution of strategic channel sales ...

EF Johnson Technologies Inc.

Channel Sales Director

Irving, TX · On-site

$100K - $350K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

CHANNEL SALES DIRECTOR Central States About Us EF Johnson Technologies, Inc. is a subsidiary of ... Interfaces with R & D and Service to resolve technical problems. * Partner with internal sales ...

Five9

Channel Development Director

OR · On-site +1

Manage the sale of Five9 products and services with a team of Channel Directors within a set of 15+ National & Global partners. * Drive business plans for those Global Partners that allows us to ...

MinIO

Director Of Channel Partnerships

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a Director of Channel Partnerships to join our growing team and drive strategic ... defined services * Deep understanding of the US market and channel dynamics. * Excellent ...

MinIO

Director Of Channel Partnerships

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a Director of Channel Partnerships to join our growing team and drive strategic ... defined services * Deep understanding of the US market and channel dynamics. * Excellent ...

Ooma

Senior Director, Service Delivery & Support, AirDial

$217K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Director, Service Delivery & Support is a critical leadership role responsible for ... Manage field technicians, implementation teams, third-party vendors, and channel partners to ensure ...

Motorola

Regional Channel Director (California)

California, MD · On-site

$110K - $125K/yr

  • Medical

  • Dental

  • Retirement

Reporting to the Sr. Channel Director, the Regional Channel Sales Director holds a key position ... Leads creation of innovative marketing, service and supply chain approaches designed to benefit MSI ...

New

Five9

Channel Development Director

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage the sale of Five9 products and services with a team of Channel Directors within a set of 15+ National & Global partners. * Drive business plans for those Global Partners that allows us to ...

Alkami Technology

Director, Channel Sales

$160K - $200K/yr

  • Retirement

  • PTO

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our ... We are seeking a Director of Channel Sales to lead and scale Alkami's core provider and strategic ...

Five9

Channel Development Director

San Ramon, CA · On-site +1

Manage the sale of Five9 products and services with a team of Channel Directors within a set of 15+ National & Global partners. * Drive business plans for those Global Partners that allows us to ...

Alkami Technology

Director, Channel Sales

$160K - $200K/yr

  • Retirement

  • PTO

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our ... We are seeking a Director of Channel Sales to lead and scale Alkami's core provider and strategic ...

Ooma

Senior Director, Service Delivery & Support, AirDial

$217K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Senior Director, Service Delivery & Support is a critical leadership role responsible for ... Manage field technicians, implementation teams, third-party vendors, and channel partners to ensure ...

WithCoverage

Director of Channel Partnerships

New York, NY · On-site

$175K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Director of Channel Partnerships Location: New York, NY About WithCoverage : WithCoverage replaces ... service. WithCoverage was founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain ...

Vrtx

Director, Channel Distribution Strategy

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director, Channel Distribution Strategy is accountable for the design, implementation and ... They will inform distribution service agreement design to support maximum access and distribution ...

Marlabs

Partner Channel Sales Director

Indianapolis, IN · On-site

... financial services, and government organizations worldwide. As we continue to expand our global ... Partner Channel Sales Director | About You As a Partner Channel Sales Director, you are responsible ...

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Director Service Channel information

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How much do director service channel jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director service channel in the United States is $159,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $150,000.00 and $170,000.00 per year, depending on experience, location, and employer.

What is a director of service channel?

A Director of Service Channel is a senior management professional responsible for overseeing and optimizing the various channels through which a company delivers its customer service and support. This role typically involves developing strategies to improve customer satisfaction, managing teams, and ensuring efficient service operations across all channels such as phone, email, chat, and in-person support. The Director of Service Channel also collaborates with other departments to align service initiatives with overall business goals and may be responsible for implementing new technologies to enhance the customer experience.

How does a director of service channel typically collaborate with cross-functional teams to improve customer experience?

A Director of Service Channel regularly works with teams such as sales, marketing, IT, and customer support to optimize service delivery and enhance customer satisfaction. They lead initiatives to streamline communication, implement new technologies, and align service processes with business goals. This collaboration often involves conducting joint strategy meetings, sharing performance metrics, and coordinating training programs to ensure consistent and high-quality service across all channels. Strong teamwork and leadership skills are essential for driving continuous improvement and achieving organizational objectives.

What are the key skills and qualifications needed to thrive as a director of service channel?

To thrive as a Director of Service Channel, you need extensive experience in service operations, channel management, and a solid understanding of customer service strategies, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, service management software, and data analytics tools is typically required, along with relevant certifications like ITIL or Six Sigma. Outstanding leadership, strategic thinking, and communication skills help drive team performance and foster strong partner relationships. These skills are crucial for optimizing service delivery, ensuring customer satisfaction, and achieving organizational objectives.

What is the difference between Director Service Channel vs Customer Service Manager?

AspectDirector Service ChannelCustomer Service Manager
CredentialsBachelor's degree, leadership experience, industry-specific certificationsBachelor's degree, customer service experience, leadership skills
Work EnvironmentOversees multiple service channels, strategic planning, high-level managementManages customer service teams, handles daily operations, direct customer interactions
Employer & Industry UsageUsed in large corporations, service providers, telecom, retailCommon in retail, hospitality, telecom, and service industries

The main difference is that the Director Service Channel focuses on strategic oversight and managing multiple service channels at a high level, while the Customer Service Manager handles daily customer interactions and team management. The Director role involves broader responsibilities and higher-level planning, whereas the Customer Service Manager is more operational and team-focused.

What cities are hiring for Director Service Channel jobs?

Cities with the most Director Service Channel job openings:

What are the most commonly searched types of Service Channel jobs?

The most popular types of Service Channel jobs are:

What states have the most Director Service Channel jobs?

States with the most job openings for Director Service Channel jobs include:

Director Service Channel jobs near you

Director, Channel Management

INNIO

Waukesha, WI • On-site

Full-time

Re-posted 10 days ago

Job description

Description
About INNIO Group:
INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high-performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression.
INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high-margin services business that delivers long-term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates-driven by AI, electrification and grid constraints-INNIO enables scalable, behind-the-meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen-ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward.
Job Summary:
The Director, Channel Management will lead the development and execution of strategic channel sales initiatives for the INNIO Waukesha Engine business across the Americas. This role is responsible for managing relationships with channel partners, including distributors, packagers, and service providers, to drive revenue growth, expand market reach, and ensure alignment with INNIO's business objectives.
Work Structure:
Will be based onsite at either our Waukesha, WI or Houston, TX office with flexibility to work in a hybrid capacity.
Key Responsibilities:
  • Channel Strategy & Execution:
    • Develop and implement channel sales strategies to grow sales of new units, remanufactured equipment (reUp), parts, and services.
    • Optimize channel partner performance through strategic planning, KPI monitoring, and capability assessments.

  • Partner Relationship Management:
    • Build and maintain strong relationships with key channel partners and end-user customers.
    • Support onboarding, training, and development of channel partners to ensure alignment with Waukesha's standards and goals.
  • Sales Enablement & Support:
    • Collaborate with internal teams (Sales, Marketing, Product Line, Service) to support partner campaigns and product launches.
    • Provide technical and commercial support to partners during the sales cycle.
  • Performance Monitoring & Reporting:
    • Track and analyze channel performance metrics; identify areas for improvement and growth.
    • Prepare regular reports and forecasts using CRM and analytics tools.
  • Market Development:
    • Identify new market opportunities and channel expansion strategies.
    • Represent Waukesha at industry events, conferences, and partner meetings.

Qualifications:
  • Bachelor's degree in Business, Engineering, Marketing, or related field.
  • 7+ years of experience in channel sales, partner management, or industrial equipment sales.
  • Proven success in managing complex partner ecosystems and achieving sales targets.
  • Strong understanding of the industrial engines market, preferably in oil & gas or power generation.
  • Excellent communication, negotiation, and relationship-building skills.
  • Proficiency in CRM systems (Salesforce preferred) and data analytics tools.
  • Willingness to travel up to 50% domestically & globally.

Preferred Skills:
  • Experience with OEM channel models and aftermarket sales.
  • Familiarity with Waukesha product lines (VGF, VHP, 275GL+, mobileFLEX).
  • Strategic thinker with a hands-on approach to execution.
  • Ability to work cross-functionally in a global matrix organization.

#Waukesha
INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

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