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Director Service Channel Jobs (NOW HIRING)

SmartRent

Channel Sales Director

Phoenix, AZ · Remote

The Channel Sales Director is a key leadership role responsible for driving indirect revenue growth ... legal services and an employee stock purchase plan to help you invest in your future. You'll fit ...

SmartRent

Channel Sales Director

Phoenix, AZ · On-site

The Channel Sales Director is a key leadership role responsible for driving indirect revenue growth ... legal services and an employee stock purchase plan to help you invest in your future. You'll fit ...

Avaya

Director, Solutions Consulting (Channel Partner)

$252K - $315K/yr

Provide coordination and technical expertise in the facilitation of product/service design and ... Proven track record of transforming traditional channel resellers into autonomous, high-velocity ...

Accelerated Connections

OR · On-site

As a Channel Sales Director, you'll take ownership of growing and strengthening GTT's partner ... or IT services Proven track record of meeting or exceeding sales targets. Strong ability to ...

Shift4

Channel Sales Director

The Channel Sales Director (CSD)/Partner Director primary duties include driving new business to ... Train new/existing partners on Shift4 products, services and the sales process - Including residual ...

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Director Service Channel information

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How much do director service channel jobs pay per year?

As of Jun 12, 2026, the average yearly pay for director service channel in the United States is $159,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $150,000.00 and $170,000.00 per year, depending on experience, location, and employer.

What is a Director of Service Channel?

A Director of Service Channel is a senior management professional responsible for overseeing and optimizing the various channels through which a company delivers its customer service and support. This role typically involves developing strategies to improve customer satisfaction, managing teams, and ensuring efficient service operations across all channels such as phone, email, chat, and in-person support. The Director of Service Channel also collaborates with other departments to align service initiatives with overall business goals and may be responsible for implementing new technologies to enhance the customer experience.

How does a Director of Service Channel typically collaborate with cross-functional teams to improve customer experience?

A Director of Service Channel regularly works with teams such as sales, marketing, IT, and customer support to optimize service delivery and enhance customer satisfaction. They lead initiatives to streamline communication, implement new technologies, and align service processes with business goals. This collaboration often involves conducting joint strategy meetings, sharing performance metrics, and coordinating training programs to ensure consistent and high-quality service across all channels. Strong teamwork and leadership skills are essential for driving continuous improvement and achieving organizational objectives.

What are the key skills and qualifications needed to thrive as a Director of Service Channel, and why are they important?

To thrive as a Director of Service Channel, you need extensive experience in service operations, channel management, and a solid understanding of customer service strategies, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, service management software, and data analytics tools is typically required, along with relevant certifications like ITIL or Six Sigma. Outstanding leadership, strategic thinking, and communication skills help drive team performance and foster strong partner relationships. These skills are crucial for optimizing service delivery, ensuring customer satisfaction, and achieving organizational objectives.

What is the difference between Director Service Channel vs Customer Service Manager?

AspectDirector Service ChannelCustomer Service Manager
CredentialsBachelor's degree, leadership experience, industry-specific certificationsBachelor's degree, customer service experience, leadership skills
Work EnvironmentOversees multiple service channels, strategic planning, high-level managementManages customer service teams, handles daily operations, direct customer interactions
Employer & Industry UsageUsed in large corporations, service providers, telecom, retailCommon in retail, hospitality, telecom, and service industries

The main difference is that the Director Service Channel focuses on strategic oversight and managing multiple service channels at a high level, while the Customer Service Manager handles daily customer interactions and team management. The Director role involves broader responsibilities and higher-level planning, whereas the Customer Service Manager is more operational and team-focused.

What cities are hiring for Director Service Channel jobs? Cities with the most Director Service Channel job openings:
What are the most commonly searched types of Service Channel jobs? The most popular types of Service Channel jobs are:
What states have the most Director Service Channel jobs? States with the most job openings for Director Service Channel jobs include:
Director Service Channel jobs near you

Federal Channel Director

AppGate Cybersecurity, Inc.

Washington, DC • On-site, Remote

Full-time

Posted 18 days ago

Job description

About AppGate:
AppGate is a leading cybersecurity company and pioneer in the Zero Trust Network Access (ZTNA) market focused on providing cutting-edge solutions that protect organizations from evolving threats. Our innovative solutions empower enterprises to secure their digital environments and enable secure access for users, devices, and workloads - anywhere, anytime.
Our mission is to support the warfighter and the national security community, providing trusted access that ensures mission success. AppGate's differentiated approach has made us the preferred solution for large enterprises across key verticals, the US Department of Defense (DoD), and other sophisticated buyers that have no-fail requirements to deliver ZTNA in contested (DDIL) environments.
About the Position
AppGate is experiencing accelerating adoption across the DoD, driven by successful initial sales that are expanding into broader programmatic and enterprise-level deployments. This momentum has translated into a growing pipeline of high-value opportunities, positioning this role at the center of our next phase of federal growth.
We are looking for a seasoned, Federal Channel Director who will be responsible for identifying, growing, and closing the federal sales pipeline for AppGate solutions through FSI Channel Partners in collaboration with our Federal Sales Account Executives and engineering teams. He/she coordinates the involvement of company personnel, including support, service, and management resources, to meet federal partner performance objectives and expectations. In addition, he or she will also engage in the following activities:
  • Identify new federal partner target opportunities, qualify existing and future federal program pipeline, and being the face of AppGate Federal to critical mission owners and stakeholders across the FSI, DoD & Civilian community
  • Leverage a network of contacts in the federal IT market to find influencers and decision makers looking to solve mission-critical challenges for AppGate customers while using your extensive knowledge of government IT spending priorities and budgeting cycles to prioritize your business development efforts
  • Ensure federal partner compliance with partner agreements
  • Develop selling opportunities within partner organizations; penetrate new divisions and organizations within assigned partner accounts; develop new selling relationships within assigned FSI partner accounts for sell-through
  • Schedule and attend sales call appointments with prospects in named partner organizations
  • Proactively recruit new qualifying partners
  • Achieve assigned channel quota in designated partner accounts
  • Develop formal quotes, sales proposals or formal sales presentation addressing partner and customer business needs
  • Engage with senior decision makers and influencers internally and within the accounts supported - must be comfortable and credible in executive conversations
  • Provide relevant analysis/market information and strategic recommendations to result in a pursue/no-pursue decisions for program business opportunities
  • Monitor relevant bid-boards, attend industry days, leverage your network to find and qualify major program opportunities for DoD and Civilian via FSI influence or sell through
  • Work closely with Customer Service Representatives to ensure customer satisfaction and problem resolution

Experience & Qualifications
  • Bachelor's degree required
  • 5 - 10 years' experience working for security software provider in Federal Channel Manager capacity
  • A demonstrated desire to support the mission of the warfighter and national security outcomes, with the understanding that AppGate's technology plays a direct role in enabling secure, resilient access for those operating in the most demanding contested environments.
  • Deep understanding of DoD procurement processes, contract vehicles (e.g., GSA, SEWP, OTAs, BPAs, and IDIQs), and budgeting cycles.
  • Proven success closing large, complex federal deals involving multiple stakeholders[LT1] , extended procurement timelines, and seven-figure-plus outcomes across DoD or USIC environments.
  • Knowledge of DoD cybersecurity mandates, Zero Trust Network Access (ZTNA), secure and remote access adoption, and networking/security solutions.
  • Ability to engage with technical stakeholders, including CIOs, CISOs, program managers, and IT decision-makers.
  • Strong relationship-building skills and experience working with federal system integrators (FSIs), channel partners, and resellers.
  • Desire to be part of something disruptive with the ability to make visible and meaningful contributions to AppGate's success.
  • Comfortable working in a fast paced, less structured, dynamic environment.
  • Ability to contribute to our culture of hard work and accountability where we treat each other as family with a "win together" attitude.
  • Ability to travel as needed to support sales objectives.
  • TS/SCI clearance (preferred but not required).
  • Salesforce experience preferred

Location: (Washington D.C. area based)
AppGate is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. In furtherance of AppGate's policy regarding affirmative action and equal employment opportunity, AppGate has developed a written affirmative action program. This program is available for review upon request by any applicant or employee during normal business hours by contacting the company's EEO Coordinator.

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