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Director Service Channel Jobs (NOW HIRING)

Director of Channel Partnerships Location: New York, NY About WithCoverage : WithCoverage replaces ... service. WithCoverage was founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain ...

The Director, Channel Distribution Strategy is accountable for the design, implementation and ... They will inform distribution service agreement design to support maximum access and distribution ...

... financial services, and government organizations worldwide. As we continue to expand our global ... Partner Channel Sales Director | About You As a Partner Channel Sales Director, you are responsible ...

... services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us ... Lead and Influence without direct authority. Own responsibility for channel and cross portfolio ...

Our differentiator is the quality of our products and our customer service. We are a trusted supplier and provide our customers with high-quality solutions. Job Summary: The Channel Sales Director is ...

... services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us ... Lead and Influence without direct authority. Own responsibility for channel and cross portfolio ...

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Director Service Channel information

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$139.5K

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How much do director service channel jobs pay per year?

As of Jul 5, 2026, the average yearly pay for director service channel in the United States is $159,999.00, according to ZipRecruiter salary data. Most workers in this role earn between $150,000.00 and $170,000.00 per year, depending on experience, location, and employer.

What is a Director of Service Channel?

A Director of Service Channel is a senior management professional responsible for overseeing and optimizing the various channels through which a company delivers its customer service and support. This role typically involves developing strategies to improve customer satisfaction, managing teams, and ensuring efficient service operations across all channels such as phone, email, chat, and in-person support. The Director of Service Channel also collaborates with other departments to align service initiatives with overall business goals and may be responsible for implementing new technologies to enhance the customer experience.

How does a Director of Service Channel typically collaborate with cross-functional teams to improve customer experience?

A Director of Service Channel regularly works with teams such as sales, marketing, IT, and customer support to optimize service delivery and enhance customer satisfaction. They lead initiatives to streamline communication, implement new technologies, and align service processes with business goals. This collaboration often involves conducting joint strategy meetings, sharing performance metrics, and coordinating training programs to ensure consistent and high-quality service across all channels. Strong teamwork and leadership skills are essential for driving continuous improvement and achieving organizational objectives.

What are the key skills and qualifications needed to thrive as a Director of Service Channel, and why are they important?

To thrive as a Director of Service Channel, you need extensive experience in service operations, channel management, and a solid understanding of customer service strategies, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms, service management software, and data analytics tools is typically required, along with relevant certifications like ITIL or Six Sigma. Outstanding leadership, strategic thinking, and communication skills help drive team performance and foster strong partner relationships. These skills are crucial for optimizing service delivery, ensuring customer satisfaction, and achieving organizational objectives.

What is the difference between Director Service Channel vs Customer Service Manager?

AspectDirector Service ChannelCustomer Service Manager
CredentialsBachelor's degree, leadership experience, industry-specific certificationsBachelor's degree, customer service experience, leadership skills
Work EnvironmentOversees multiple service channels, strategic planning, high-level managementManages customer service teams, handles daily operations, direct customer interactions
Employer & Industry UsageUsed in large corporations, service providers, telecom, retailCommon in retail, hospitality, telecom, and service industries

The main difference is that the Director Service Channel focuses on strategic oversight and managing multiple service channels at a high level, while the Customer Service Manager handles daily customer interactions and team management. The Director role involves broader responsibilities and higher-level planning, whereas the Customer Service Manager is more operational and team-focused.

What cities are hiring for Director Service Channel jobs? Cities with the most Director Service Channel job openings:
What are the most commonly searched types of Service Channel jobs? The most popular types of Service Channel jobs are:
What states have the most Director Service Channel jobs? States with the most job openings for Director Service Channel jobs include:

Director of Channel Partnerships

WithCoverage

New York, NY

$175K - $250K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago


Job description

Director of Channel Partnerships

Location: New York, NY

About WithCoverage:

WithCoverage replaces the traditional insurance brokerage with AI-supercharged risk management designed for the modern economy. 

We partner with hundreds of high-growth, category-defining companies, including GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee. Our clients span iconic consumer brands, hospitality leaders, GCs, advanced manufacturers, and next-generation defense contractors. They operate in complex risk environments and need a partner that can move at their speed.

Instead of a fragmented, manual brokerage stack, we have built a new category: elite risk advisors operating on top of proprietary technology. Our in-house Agency Management System gives our team and AI agents full visibility into policies, exposures, claims, billing, and commissions. This platform enables deep automation, better decisions, and a fundamentally higher standard of service.

WithCoverage was founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain, Compound). We have raised over $43M from leading investors including Sequoia, 8VC, Khosla Ventures and Crystal Venture Partners. 

Our ambition is not to build a better brokerage. It is to redefine how risk is managed across the economy.

Why Join Us:

  • Grow Faster - We're scaling quickly, giving you significant opportunities to learn, lead, and shape your career and the company's future.
  • Work That Matters - We protect the world's most innovative brands: consumer icons, hospitality leaders, next-gen defense contractors, and US manufacturers.
  • Redefine an Industry - Insurance is one of the largest, slowest-moving markets. We rewrite the playbook with proprietary technology, automation, and AI.
  • Financial Rewards - We hire the best and invest in you. That means competitive comp, meaningful equity, and excellent benefits. We believe strongly in internal promotion and lay out a plan for everyone's career growth.

About The Role:

Channel partnerships are one of the most significant untapped growth levers at WithCoverage. As Channel Partnerships Lead, you will build our channel motion from the ground up, creating a durable pipeline through firms whose clients overlap directly with our buyers across finance, legal, and the executive suite. Think accounting firms, fractional CFOs, payroll providers, and any other trusted advisor or partner that sits next to the major decisions our clients are making.

This is a builder role with direct pipeline accountability. You will identify the right partners, get in front of them, and show them why WithCoverage's expert team paired with our technology is a step function improvement for their clients (then show them the path to making it happen). You'll work directly with leadership, own a critical new growth channel end-to-end, and have clear upside and a fast promotion path as the channel scales.

What You'll Do:

Build the B2B Channel Motion from Scratch

  • Identify and prioritize partner segments where buyer overlap is highest (accounting, fractional CFO, payroll, legal, executive advisors)
  • Source, qualify, and close new channel partners through targeted outreach, events, and warm introductions
  • Develop a sharp value prop for each partner type and "show the path": why their clients need WithCoverage and how the partnership works in practice

Drive Pipeline and Revenue

  • Own pipeline directly attributable to channel-sourced opportunities
  • Build trusted relationships with partner principals and front-line referrers to ensure consistent, high-quality referral flow
  • Partner closely with sales to convert referrals and feed insights back into partner strategy

Run Channel Operations and Systems

  • Implement systems to track, measure, and performance-manage partners against pipeline targets
  • Build SOPs, enablement materials, and onboarding workflows that let the channel scale without breaking
  • Represent WithCoverage at partner-facing events and industry functions

Who You Are:

  • 5-12 years of experience in Sales, BD, or GTM; 3+ years minimum directly in a partnerships role
  • Startup experience preferred but not required
  • Track record of building or meaningfully scaling a channel (you've sourced partners from scratch and turned them into real revenue)
  • Ruthlessly organized; you can run hundreds of relationships in parallel without dropping balls, and you have the systems to prove it
  • Relationship-driven with strong commercial instincts; people trust you quickly and you know how to turn that trust into outcomes
  • High-ownership operator; you want real accountability, real upside, and a clear path to expanded scope

For candidates based in the United States, the expected OTE pay range for this position at the start of employment is $175,000  - $250,000/year. Actual compensation will vary based on individual factors, including market location, relevant experience, and role scope. In addition to base salary, this role is eligible for variable compensation tied to performance or quota attainment, where applicable. WithCoverage's Total Rewards package for full-time employees also includes equity participation and comprehensive benefits. If you're excited about the role but your compensation expectations are outside this range, we'd still love to hear from you; final offers reflect experience, scope, and leveling.

What We Offer:

  • Competitive compensation that includes equity
  • Comprehensive benefit plans for medical, dental, vision, life, and disability
  • Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)
  • Human Interest: 401(k) provider
  • Time Off: Flexible time off, sick leave, family and medical leave, major national holidays
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Collaborative, transparent, and fun culture