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Service Center Inbound Calls Jobs (NOW HIRING)

KS insurance group

Call Center Representative

Evesham, NJ · On-site

$45K - $74K/yr

Call Center Representative We are expanding and hiring 2 motivated Call Center Representatives to handle inbound calls from customers already interested in our products and services. This is a sales ...

SkySource Solutions

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Inbound Customer Service Agent (HYBRID)

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions ... Handle approximately 55-60 inbound calls per day * Assist members with legal plan questions and ...

SkySource Solutions

Be Seen First

Inbound Customer Service Agent (HYBRID)

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions ... Handle approximately 55-60 inbound calls per day * Assist members with legal plan questions and ...

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How much do service center inbound calls jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for service center inbound calls in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Center Inbound Calls representative, and why are they important?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by Service Center Inbound Calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What are Service Center Inbound Calls?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
More about Service Center Inbound Calls jobs
What cities are hiring for Service Center Inbound Calls jobs? Cities with the most Service Center Inbound Calls job openings:
What states have the most Service Center Inbound Calls jobs? States with the most job openings for Service Center Inbound Calls jobs include:
What job categories do people searching Service Center Inbound Calls jobs look for? The top searched job categories for Service Center Inbound Calls jobs are:
Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.

Call Center Representative

KS insurance group

Evesham, NJ • On-site

$45K - $74K/yr

Other

Re-posted 2 days ago

Job description

Call Center Representative


We are expanding and hiring 2 motivated Call Center Representatives to handle inbound calls from customers already interested in our products and services.
This is a sales-focused customer service role, where your job is to confidently guide callers through the purchase process and help them choose the best solution for their needs.

No cold calling. No outbound dialing.

What You’ll Be Doing

  • Answer inbound calls only from warm, interested customers

  • Provide clear, professional information about our products and services

  • Walk customers step-by-step through the purchasing process

  • Ask the right questions to identify needs and recommend solutions

  • Close sales while delivering excellent customer experience

  • Accurately document customer interactions and orders

What We’re Looking For

  • Strong communication and listening skills

  • Comfortable selling while servicing customers

  • Confident, friendly, and professional phone presence

  • Ability to follow scripts while sounding natural and conversational

  • Coachable, reliable, and goal-oriented

  • Prior customer service or sales experience is a plus (but not required)

Why This Role Is a Great Opportunity

  • Inbound calls only – no cold calling

  • Warm leads who are already interested

  • Structured training and clear sales process

  • Stable, full-time position

  • Opportunity to earn based on performance

  • Supportive team environment

Schedule

  • Full-time position

  • Set schedule (details provided during interview)

How to Apply

Apply today if you enjoy helping people and closing deals.
We are actively interviewing and hiring immediately.