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Service Center Inbound Calls Jobs in Florida (NOW HIRING)

Modalways

Inbound Call Center Agent

Miami, FL · On-site

$17 - $27/hr

About the Role Modalways is seeking a professional and service-oriented Inbound Call Center Agent to support clients by handling incoming calls related to service inquiries and support requests. This ...

TERREPOWER

Inbound Sales Agent

Orlando, FL · On-site

$18/hr

As an Inbound Sales Agent, you'll play an important role in managing daily phone sales generated ... Call Center environment with high volume of calls * Minimum of 2 years of customer service ...

TERREPOWER

Inbound Sales Agent

Orlando, FL · On-site

$18/hr

As an Inbound Sales Agent, you'll play an important role in managing daily phone sales generated ... Call Center environment with high volume of calls * Minimum of 2 years of customer service ...

PGW Auto Glass

Customer Service Representative

Fort Myers, FL · On-site

$14.50 - $19.75/hr

This position provides verbal and/or written correspondence as necessary to resolve issues and handles inbound customer service calls from glass shops in a call center environment. Essential Job ...

Collabera

Call Center Representative

Sarasota, FL

$15.50 - $19.25/hr

Call Center Representative Location: Sarasota, Florida 34237 Duration: 2+ months Start date: ASAP ... Customer Service, Customer support representative, customer support associate, Inbound calls.

PGW Auto Glass

Customer Service Representative

Fort Myers, FL · On-site

$14.50 - $19.75/hr

This position provides verbal and/or written correspondence as necessary to resolve issues and handles inbound customer service calls from glass shops in a call center environment. Essential Job ...

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Service Center Inbound Calls information

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$7

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How much do service center inbound calls jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for service center inbound calls in Florida is $12.38, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $13.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Center Inbound Calls representative, and why are they important?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by Service Center Inbound Calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What are Service Center Inbound Calls?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
What are popular job titles related to Service Center Inbound Calls jobs in Florida? For Service Center Inbound Calls jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Service Center Inbound Calls jobs in Florida look for? The top searched job categories for Service Center Inbound Calls jobs in Florida are:
What cities in Florida are hiring for Service Center Inbound Calls jobs? Cities in Florida with the most Service Center Inbound Calls job openings:
Service Center Inbound Calls jobs near you

Inbound Call Center Agent

Modalways

Miami, FL • On-site

$17 - $27/hr

Full-time

Posted 29 days ago

Job description

About the Role

Modalways is seeking a professional and service-oriented Inbound Call Center Agent to support clients by handling incoming calls related to service inquiries and support requests. This role focuses exclusively on inbound communication, documentation, and coordination with internal teams to ensure a positive client experience.


Responsibilities
  • Answer inbound calls from clients in a professional and courteous manner.
  • Document client inquiries, issues, and requests in internal systems.
  • Route service or technical concerns to the appropriate internal teams.
  • Follow established call-handling and communication guidelines.
  • Provide follow-up updates to clients as needed.
  • Maintain accurate call logs and records.
Requirements
  • High school diploma or equivalent required.
  • Strong verbal communication and active listening skills.
  • Ability to multitask in a structured office environment.
  • Basic computer skills; experience with CRM or ticketing systems is a plus.
  • Professional, reliable, and detail-oriented work style.


Benefits:

  • Health insurance
  • Paid time off
  • Professional development opportunities
  • Career growth within a technology-focused company

Employment Type: Full-Time, W-2 employee.