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Service Center Inbound Calls Jobs in Florida (NOW HIRING)

Collabera

Call Center Representative

Sarasota, FL

$15.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative Location: Sarasota, Florida 34237 Duration: 2+ months Start date: ASAP ... Customer Service, Customer support representative, customer support associate, Inbound calls.

PGW Auto Glass

Customer Service Representative

Fort Myers, FL · On-site

$14.50 - $19.75/hr

This position provides verbal and/or written correspondence as necessary to resolve issues and handles inbound customer service calls from glass shops in a call center environment. Essential Job ...

Bocatti Experience

Call Center Representative

Miami, FL · On-site

$17 - $26/hr

Answer inbound calls and respond to customer inquiries professionally * Make outbound calls for ... Previous call center, customer service, or administrative experience preferred * Strong verbal ...

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Service Center Inbound Calls information

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How much do service center inbound calls jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service center inbound calls in Florida is $12.38, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $13.65 per hour, depending on experience, location, and employer.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What cities in Florida are hiring for Service Center Inbound Calls jobs?

Cities in Florida with the most Service Center Inbound Calls job openings:

Service Center Inbound Calls jobs near you

Call Center Representative

Collabera

Sarasota, FL

$15.50 - $19.25/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 1 hour ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Job Title: Call Center Representative
Location: Sarasota, Florida 34237
Duration: 2+ months
Start date: ASAP

Keywords: Customer Service, Customer support representative, customer support associate, Inbound calls.

Qualifications
  • Level 1 resource capable of handling high volume inbound calls.
  • Basic computer experience.
  • Able to follow the given script.
Additional Information

To know more about this position, please contact:

Richard Olano

973-867-0434

richard.olano (at) collabera.com

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