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Service Center Inbound Calls Jobs (NOW HIRING)

Mid Atlantic Retina

Call Center- Inbound

Marlton, NJ · On-site

$19 - $20/hr

... call center environment, handling incoming calls daily in a pleasant and calm manner to answer ... Handling inbound calls from internal inbound and external outbound customers. * Take patient ...

Mancan

Inbound Call Center Representative

Weirton, WV

$13/hr

Call Center Representative Inbound Calls **THIS IS NOT A REMOTE POSITION** Location: Weirton, WV ... service skills Accurate typing skills and the ability to type messages quickly and clearly Ability ...

Thresholds

Service Center Representative

Chicago, IL · On-site

$19 - $21/hr

The Service Center Representative is the primary contact for inbound calls to Thresholds, routing calls to help ensure customer satisfaction and agency-wide intake for clinical services and acts as a ...

Modalways

Inbound Call Center Agent

Miami, FL · On-site

$17 - $27/hr

About the Role Modalways is seeking a professional and service-oriented Inbound Call Center Agent to support clients by handling incoming calls related to service inquiries and support requests. This ...

Emergency Dental Care USA, Inc

Key Responsibilities Handle high-volume inbound calls from prospective and existing patients ... appropriate services and next steps Meet and exceed daily, weekly, and monthly scheduling and ...

Emergency Dental Care USA, Inc

OR

Handle high-volume inbound calls from prospective and existing patients * Convert calls into ... Understand patient needs and recommend appropriate services and next steps * Meet and exceed daily ...

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How much do service center inbound calls jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for service center inbound calls in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Center Inbound Calls representative, and why are they important?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by Service Center Inbound Calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What are Service Center Inbound Calls?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
More about Service Center Inbound Calls jobs
What cities are hiring for Service Center Inbound Calls jobs? Cities with the most Service Center Inbound Calls job openings:
What states have the most Service Center Inbound Calls jobs? States with the most job openings for Service Center Inbound Calls jobs include:
What job categories do people searching Service Center Inbound Calls jobs look for? The top searched job categories for Service Center Inbound Calls jobs are:
Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.
Call Center- Inbound

Call Center- Inbound

Mid Atlantic Retina

Marlton, NJ • On-site

$19 - $20/hr

Full-time

Re-posted 2 days ago

Mid Atlantic Retina rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Spanish speaking reps are encouraged to apply!

This position is eligible for Mid Atlantic Retina's $1,000 Hiring Incentive! The hired candidate will receive $500 after successful completion of 90 days of employment and $500 after successful completion of 1 year of employment! Available to new hires only- not available to agency hires, internal transfers, or re-hires.

MUST BE ABLE TO BE AVAILABLE BETWEEN 8:00AM - 5:00PM MONDAY to FRIDAY

Job Description

Patient Care Liaisons work in a call center environment, handling incoming calls daily in a pleasant and calm manner to answer patient inquiries, schedule, change and cancel appointments, answer general questions and handle patient complaints.

Essential Functions

  1. Regular and predictable on-site attendance required.
  2. Travel to other locations as needed.
  3. Work overtime as needed.
  4. Handling inbound calls from internal inbound and external outbound customers.
  5. Take patient inquires and forward to appropriate office for a call back.
  6. Obtaining patient information and entering data into scheduling system
  7. Using patient reactivation system to call and schedule former patients.
  8. Evaluate patient problem to determine whether a call back or scheduling would be appropriate.
  9. Know list of general insurances that MAR participate with, identify where to look, who to contact re: infrequently used insurances
  10. Give out correct insurance provider numbers by state and look up referrals in Navinet system and document appointment.
  11. Respond to patient complaints appropriately, or refer to supervisor as needed.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • This is largely a sedentary role; however, some filing may be required. This would require the ability to lift files, bend and reach open filing cabinets and bend or stand on a stool as necessary.
  • While performing the duties of this job, the employee is regularly required to talk, communicate verbally in front of groups, one to one and over the telephone and in email.
  • Listening to verbal communication using a headset and processing the information while entering the data into a computer system, processing auditory information and responding verbally back in an appropriate manner.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Using hands to operate equipment such as a computer mouse, show manual or finger dexterity, handle things with precision or speed, use muscular coordination and physical stamina.
  • Following through on plans or instructions.
  • Using words to communicate ideas, reading with comprehension and estimate distance and time for things such as travel or wait times.

Job Posted by ApplicantPro

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