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Service Center Inbound Calls Jobs (NOW HIRING)

Advance Staffing

Call Center - Inbound

Wildwood, FL

$14.05/hr

... to answer, screen, or forward calls, providing information, take messages or scheduling ... service experience Experience answering multi-line phone Valid Florida Driver's License and a ...

Mid Atlantic Retina

Call Center- Inbound

Marlton, NJ · On-site

$19 - $20/hr

... call center environment, handling incoming calls daily in a pleasant and calm manner to answer ... Handling inbound calls from internal inbound and external outbound customers. * Take patient ...

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How much do service center inbound calls jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for service center inbound calls in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Center Inbound Calls representative, and why are they important?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by Service Center Inbound Calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What are Service Center Inbound Calls?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

More about Service Center Inbound Calls jobs
What cities are hiring for Service Center Inbound Calls jobs? Cities with the most Service Center Inbound Calls job openings:
What states have the most Service Center Inbound Calls jobs? States with the most job openings for Service Center Inbound Calls jobs include:
What job categories do people searching Service Center Inbound Calls jobs look for? The top searched job categories for Service Center Inbound Calls jobs are:
Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in the United States as of May 2026, with employment types broken down into 7% As Needed, 43% Full Time, 36% Part Time, and 14% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,462 per year, or $16.6 per hour.
Contact Center Customer Service Representative

Contact Center Customer Service Representative

Five Star Bank - California

Buffalo, NY

$15 - $19.25/hr

Other

Posted 28 days ago

Job description

Customer Contact Center – Inbound Associate

Reports To: Customer Contact Center Inbound Manager or Team Leader - Inbound

Department: Customer Contact Center

FLSA Status: Non-Exempt

Purpose: Five Star Bank is seeking motivated candidates to fulfill the position of Customer Contact Center – Inbound Associate. This position will act as first line of contact and trusted consultant to our customers. The Customer Contact Center – Inbound Associate will work directly with our customers to meet their needs and provide the best customer service.

Supervisory Responsibilities:

Degree of Supervision Received: Moderate

  • Supervision Received (title): Customer Contact Center Inbound Manager or Contact Center Team Leader - Inbound

Degree of Supervision Given: NA

  • Supervision Given to (Titles): NA

Essential Functions:

  1. Support all products and services in our retail and commercial lines of business via inbound and outbound customer service calls.
  2. Answer customer inquiries concerning bank operations, regulations, transaction processing, electronic services, marketing, and promotional activities
  3. Identify customer needs and suggest appropriate products and services to meet their needs.
  4. Utilize technology to support and troubleshoot online services, gather information, and track customer interactions.
  5. Use critical thinking to remain solution-focused.
  6. Identify opportunities to help our customers and grow our business.
  7. Follow bank policies, procedures, all applicable laws, regulations and compliance.
  8. Flexibility to work various shifts including evenings, weekends, and holidays.
  9. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.
  10. This job description is not exhaustive. The [Job Title] may be required to perform other duties as assigned, including supporting other talent development and planning work that supports the business success.

Job Related Qualifications – Education and Prior Experience:

Required:

  • Education: High School Diploma or Equivalent
  • Prior Experience: 3 years Customer Experience, Contact Center

Preferred:

  • Education: High School Diploma/Associate Degree
  • Prior Experience: 5 years Customer Experience, Contact Center

Competencies:

  1. Excellent communication skills (both verbal and written).
  2. Strong customer-service skills.
  3. Ability to organize and prioritize to meet deadlines.
  4. Bank experience preferred.
  5. Proficiency in Windows based and Microsoft office applications.

Physical Requirements:

  1. Able to regularly sit for prolonged periods of time.
  2. Able to travel: occasionally
  3. Extensive computer usage is required.
  4. Ability to work:
    1. Evenings frequently
    2. Weekends frequently

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