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Service Center Inbound Calls Jobs in Connecticut

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How much do service center inbound calls jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for service center inbound calls in Connecticut is $15.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
What are popular job titles related to Service Center Inbound Calls jobs in Connecticut? For Service Center Inbound Calls jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Service Center Inbound Calls jobs in Connecticut look for? The top searched job categories for Service Center Inbound Calls jobs in Connecticut are:
What cities in Connecticut are hiring for Service Center Inbound Calls jobs? Cities in Connecticut with the most Service Center Inbound Calls job openings:
Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 3% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,783 per year, or $15.8 per hour.

Benefit Service Center Associate

Employee Family Protection

Glastonbury, CT • On-site

Full-time

Medical, Life

Re-posted 16 days ago

Job description

About Employee Family Protection:
At Employee Family Protection (EFP), we're dedicated to supporting employees and their families through comprehensive benefit solutions and compassionate service. Our Benefit Service Center team plays a vital role in helping employees understand their benefit options and resolving coverage questions quickly and effectively.
We're looking for a Benefit Service Center Associate who is customer-focused, detail-oriented, and thrives in a call center environment. If you have a background in insurance or worksite benefits and enjoy helping others - let's talk.
What You'll Do:
  • Answer inbound calls and make outbound calls to employees regarding their benefit questions
  • Investigate and respond to employee inquiries about coverage, claims, and plan options
  • Create, manage, and track service tickets in our internal systems
  • Communicate with insurance carriers to resolve employee concerns
  • Provide professional, courteous service to clients, staff, brokers, and carriers
  • Maintain employee confidentiality and adhere to data privacy and security standards
  • Support additional administrative or service-related duties as needed

Why Work with Us:
  • Work in a mission-driven, people-first company
  • Join a collaborative and supportive team environment
  • Opportunity to help individuals navigate meaningful life decisions
  • Remote flexibility and potential for career growth

Requirements
What You'll Bring:
  • Associate's degree or equivalent combination of education and experience
  • Health and Life Insurance License is required
  • Experience in a call center and/or worksite benefits is required
  • Strong written and verbal communication skills, including active listening
  • Proficiency in Microsoft Office (Word, Excel, Outlook), web browsers, databases, and phone systems
  • Professional, reliable, and detail-oriented with the ability to multitask in a fast-paced environment
  • Bilingual skills are a plus

If you're passionate about making a difference in the employee benefits space, we encourage you to apply today and help us continue protecting what matters most.

Apply