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Service Center Inbound Calls Jobs in Longview, TX

Receive a high volume of inbound calls and emails * Identify the reason for the customer's call ... Previous experience as a Customer Service Representative or in a similar role is preferred

Customer Service Representative

Longview, TX ยท On-site

$14.25 - $19.25/hr

Prepare, track, and manage service agreements. Respond promptly to sales leads and customer ... Receive a high volume of inbound calls and emails Identify the reason for the customer's call ...

Receive a high volume of inbound calls and emails * Identify the reason for the customer's call ... Previous experience as a Customer Service Representative or in a similar role is preferred

Receive a high volume of inbound calls and emails * Identify the reason for the customer's call ... Previous experience as a Customer Service Representative or in a similar role is preferred

Receive a high volume of inbound calls and emails * Identify the reason for the customer's call ... Previous experience as a Customer Service Representative or in a similar role is preferred

Remote Customer Service Agent

Longview, TX ยท Remote

$13.75 - $18.50/hr

Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve inquiries efficiently and professionally. Requirements * Minimum 1 year of phone-based customer service ...

The Role As our CSR, you'll answer incoming calls, schedule service quickly, and keep customers and ... R or call center experience in HVAC or plumbing company(required) * Strong communication and ...

The Role As our CSR, you'll answer incoming calls, schedule service quickly, and keep customers and ... R or call center experience in HVAC or plumbing company(required) * Strong communication and ...

The Role As our CSR, you'll answer incoming calls, schedule service quickly, and keep customers and ... R or call center experience in HVAC or plumbing company(required) * Strong communication and ...

The Role As our CSR, you'll answer incoming calls, schedule service quickly, and keep customers and ... Previous CSR or call-center experience in an HVAC or plumbing company (required) * Strong ...

Welcome Coordinator

Longview, TX ยท On-site

$17 - $25.65/hr

... inbound and outbound phone calls, as well as managing administrative tasks including fax and mail ... The main focus of the Service Team is creating a seamless experience for our patients and community ...

... inbound and outbound phone calls, as well as managing administrative tasks including fax and mail ... The main focus of the Service Team is creating a seamless experience for our patients and community ...

Dock Worker Part Time

Longview, TX ยท On-site

$23.20 - $27/hr

Responsible for accurately recording the condition of freight as it arrives at the service center ... Job Schedule Part time. Job Shift Inbound Shift. Pay Range $23.20 - $27.00 / hour. Estes values a ...

Patient Services Operator

Marshall, TX ยท On-site

$14 - $17.75/hr

This role is primarily responsible for answering and directing incoming calls, providing directory ... As a non-profit, Federally Qualified Health Center (FQHC) , we are committed to being the primary ...

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Service Center Inbound Calls information

See Longview, TX salary details

$8

$14

$23

How much do service center inbound calls jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service center inbound calls in Longview, TX is $14.76, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $16.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
What are popular job titles related to Service Center Inbound Calls jobs in Longview, TX? For Service Center Inbound Calls jobs in Longview, TX, the most frequently searched job titles are:
What cities near Longview, TX are hiring for Service Center Inbound Calls jobs? Cities near Longview, TX with the most Service Center Inbound Calls job openings:
Infographic showing various Service Center Inbound Calls job openings in Longview, TX as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% Remote job distribution, with an average salary of $30,701 per year, or $14.8 per hour.

Customer Service Representative

DATCS LLC

Longview, TX โ€ข On-site

$17/hr

Full-time

Re-posted 5 days ago


Job description

Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will actively engage with potential customers, utilizing your strong verbal and written communication skills to respond to sales leads and customer inquiries effectively. Your social perceptiveness will be crucial as you tailor your conversations to meet client needs, ensuring a personalized experience. 
Additionally, you will be expected to learn DOT Compliance rules and regulations, allowing you to provide informed assistance to our clients. Your excellent attention to detail and active listening abilities will enable you to position our services as the ideal solution in the healthcare industry. You will also have the opportunity to represent our company at trade shows and Chamber of Commerce events, enhancing your persuasion and negotiation skills while expanding your professional network.  The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

 Responsibilities
  • Sell company services to new and existing customers.
  • Project a warm, inviting, and trustworthy image over the phone.
  • Prepare, track, and manage service agreements.
  • Respond promptly to sales leads and customer inquiries.
  •  Receive a high volume of inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and provide solutions
  • Attend trainings to maintain up-to-date skills and knowledge
  • The company reserves the right to add or modify duties at any time.
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively