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Service Center Inbound Calls Jobs in Lubbock, TX

AMBA

Account Development Specialist

Lubbock, TX

$18/hr

... of inbound calls focused on education, service, and sales of Dental, Vision, and membership ... Have experience in a call center, customer service, or inside sales environment * Are comfortable ...

AMBA

Account Development Specialist

Lubbock, TX

... of inbound calls focused on education, service, and sales of Dental, Vision, and membership ... Have experience in a call center, customer service, or inside sales environment * Are comfortable ...

AMBA

Account Development Specialist

Lubbock, TX

$18/hr

... of inbound calls focused on education, service, and sales of Dental, Vision, and membership ... Have experience in a call center, customer service, or inside sales environment * Are comfortable ...

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Service Center Inbound Calls information

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How much do service center inbound calls jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for service center inbound calls in Lubbock, TX is $14.23, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $15.67 per hour, depending on experience, location, and employer.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What cities near Lubbock, TX are hiring for Service Center Inbound Calls jobs?

Cities near Lubbock, TX with the most Service Center Inbound Calls job openings:

Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in Lubbock, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $29,594 per year, or $14.2 per hour.

Service Center Operator

Lubbock, TX • On-site

Texas Tech Credit Union
Finance and Insurance • 51 - 200 employees
Learn more about Texas Tech Credit Unionexternal

Other

Re-posted 29 days ago

Job description

Service Center Operator

Lubbock Operations Campus - Lubbock, TX 79424 End Date 08/25/2026

Overview

Position Type: Part Time Job Shift: Day Education Level: High School Diploma/GED Travel Percentage: Negligible Category: Entry Level

Description

Position Summary

The Service Center Operator builds member trust by delivering exceptional service while ensuring efficient support through accurate call routing and coordination of ticket ownership for call center agents. This role serves as a central communication hub, using sound judgment and organizational knowledge to assess needs and direct inquiries to the appropriate teams with accuracy, professionalism, and responsiveness.

Duties & Responsibilities

  • Serve Texas Tech CU members and employees pleasantly and professionally in accordance with Texas Tech CU core values of Trust, Respect, Excellence, Kindness, and Stewardship.
  • Maintain awareness of departmental functions, workflows, and escalation paths to ensure proper direction of every incoming call.
  • Utilize strong listening and probing skills to identify the nature of inquiries and minimize unnecessary transfers.
  • Communicate effectively across teams through warm transfer or internal chats to ensure seamless handling of member needs.
  • Provide a call summary to calls directed to the Service Center to help minimize discovery and rework for the Agents.
  • Provide routine support for member needs, while assisting callers with basic member questions including consumer rate information, account balances, daily transaction cut off times, and general website, product, and services information.
  • Document all call information according to standard operating procedures.
  • Ensure accurate ticket ownership by aligning assignments with department schedules and adjusting in real time to volume and staffing changes under management guidance.
  • Maintain a thorough working knowledge of Texas Tech CU policies and procedures.
  • Maintain knowledge of all state and federal regulations that are applicable to Service Center positions.
  • Attend and participate in job related training sessions.
  • Maintain member confidentiality.
  • Ability to adapt to changing organizational and operational needs; may take on additional duties and responsibilities as needed.
Qualifications

Skills & Qualifications

  • Previous Teller, Customer Service, Retail, or Food Service experience is a plus.
  • Bilingual (English/Spanish) preferred
  • Experience meeting individual and team goals.
  • Ability to build rapport with all members/callers and stay calm under pressure.
  • Excellent communication skills, both oral (over the phone) and written.
  • Ability to multitask accurately and promptly.

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

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