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Service Center Inbound Calls Jobs in Houston, TX

Velocity Flex

Call Center Representative

Jersey Village, TX · On-site

$14 - $17.50/hr

Receives Inbound calls from customers and branches to support all lines of business. * Conducts ... Provide excellent and professional customer service in a fast-paced environment at all times.

BizTek People

Customer Service Specialist I

Conroe, TX · On-site

$15.25 - $20/hr

Answer inbound calls, emails, and chat communication using contact center software. * Process standard service requests (start, stop, transfers, reconnects, disconnections). * Provide account balance ...

Pathfinders, Inc.

Be Seen First

Customer Service Representative

Houston, TX · On-site

$20 - $21/hr

Comfortable handling both inbound and outbound calls * Reliable and able to manage a high call volume * Previous customer service or call center experience preferred Pay: $20.00 - $22.00 per hour ...

HousePro

Dispatcher & Customer Service Rep

Houston, TX · On-site

$18 - $23/hr

As a dispatcher, you will be handling inbound and outbounds calls and are typically the first ... call center or customer service experience a plus - HVAC experience a plus but not required ...

HousePro

Dispatcher & Customer Service Rep

Houston, TX · On-site

$18 - $23/hr

As a dispatcher, you will be handling inbound and outbounds calls and are typically the first ... call center or customer service experience a plus - HVAC experience a plus but not required ...

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All JobsService Center Inbound Calls JobsService Center Inbound Calls Jobs in Houston, TX

Service Center Inbound Calls information

See Houston, TX salary details

$9

$15

$25

How much do service center inbound calls jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service center inbound calls in Houston, TX is $15.82, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $17.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
What are popular job titles related to Service Center Inbound Calls jobs in Houston, TX? For Service Center Inbound Calls jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Service Center Inbound Calls jobs in Houston, TX look for? The top searched job categories for Service Center Inbound Calls jobs in Houston, TX are:
What cities near Houston, TX are hiring for Service Center Inbound Calls jobs? Cities near Houston, TX with the most Service Center Inbound Calls job openings:
Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $32,910 per year, or $15.8 per hour.

Licensed Insurance Agent - Inbound Call Center

SENIOR TRUST LIFE LLC

Houston, TX • On-site

$20 - $30/hr

Full-time

Medical, Life

Re-posted 26 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Training & development
  • Opportunity for advancement


Location: Houston, TX – In-Person 
Job Type: Full-Time, W2 
Position Earning Potential: $20/Hour Base + Competitive Commission + Performance Bonuses 
Expected Start Date: ASAP / Immediate Hiring
Are you a driven, licensed insurance professional who thrives in a fast-paced sales environment? Do you love the thrill of closing deals but want the security of a guaranteed hourly base and warm inbound leads?
We are expanding rapidly heading into the summer months and are seeking financially motivated independent agents ready to take their income to the next level. This is a high-volume, inbound call center role focused on needs-based selling—no cold calling required.

What We Offer
  • Solid Financial Foundation: $20.00/hour guaranteed base pay.
  • Uncapped Earning Potential: Competitive commission structure plus regular, sales-goal-based bonuses.
  • Guaranteed Hours: Stable 40-hour work weeks with overtime opportunities available as sales goals dictate.
  • Growth & Advancement: As a fast-growing company, we prioritize promoting from within. While this W2 position does not offer benefits at this time, we are actively looking into implementing a benefits package in the future as we scale.
  • Warm Leads & Resources: Full training provided on our systems, carrier products, and high-conversion inbound pipelines.
Key Responsibilities
  • Inbound Sales Excellence: Handle a high volume of inbound calls, utilizing needs-based selling techniques to match clients with the right coverage while delivering fantastic customer service.
  • End-to-End Account Management: Take ownership of the client journey. You will responsibly manage client accounts from the initial online application submission all the way until the contract is fully inforce.
  • Tech Proficiency: Maintain high proficiency navigating phone systems and computer software to accurately execute and submit online applications.
  • Quality Production: Focus on producing high-quality work, ensuring compliance, accuracy, and strong client retention.
Job Requirements
  • Active Licensing (Strictly Required): Must hold a current General Lines – Life, Health, Accident, and HMO insurance license in the state of Texas.
  • Experience: Proven sales experience with a track record of meeting or exceeding targets. Basic customer service experience is highly valued.
  • Mindset: Financially motivated, self-disciplined, and possess a strong work ethic.
  • Availability: Ready to start immediately and work on-site full-time (40 hours/week).
Apply Today!
If you are ready to leverage your Texas license into a high-paying, stable career with massive upside, we want to hear from you today.
We are an equal opportunity employer.