ZipRecruiter

Log In

1

Service Center Inbound Calls Jobs in Surrey, BC (NOW HIRING)

Pillway BC

Customer Service Representative

Delta, BC · On-site

CA$20 - CA$25/hr

Handle inbound calls related to marketing campaigns, providing information and assistance in both ... Proven track record in customer service, with experience in tech support, healthcare, or similar ...

next page

Showing results 1-20

All JobsService Center Inbound Calls JobsService Center Inbound Calls Jobs in Surrey, BC

Service Center Inbound Calls information

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
What are popular job titles related to Service Center Inbound Calls jobs in Surrey, BC? For Service Center Inbound Calls jobs in Surrey, BC, the most frequently searched job titles are:
What job categories do people searching Service Center Inbound Calls jobs in Surrey, BC look for? The top searched job categories for Service Center Inbound Calls jobs in Surrey, BC are:
Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in Surrey, BC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Bilingual Inbound/ Outbound Sales Agent (English/French) - Client TELUS

The Acquisition Group

Burnaby, BC • On-site

Full-time

Re-posted 27 days ago

Job description

Now Hiring: Bilingual Inbound/Outbound Sales Agent – Join a Growing, High-Energy Team!

Do you thrive in a fast-paced environment? Love connecting with people? Looking to start or grow your career in customer service and sales with a company that actually invests in YOU?

If yes — this is your chance.

The Acquisition Group, one of Canada’s most trusted marketing and consulting firms, is expanding our call center team to represent our valued client, TELUS Communications. We are looking for motivated, positive, and ambitious individuals ready to build a long-term career.

What You'll Do:

  • Educating customers on TELUS products and services by clearly explaining features, benefits, and promotions.
  • Making outbound calls to create awareness in the community about available services and upcoming offers.
  • Handling inbound calls to address customer inquiries, resolve concerns, and provide accurate information.
  • Actively listening to customer needs and offering clear, helpful answers to their questions.
  • Delivering an excellent customer experience while maintaining confidentiality and professionalism at all times.
  • Working collaboratively with a supportive and passionate team to ensure a best-in-class customer experience.

What Makes You a Great Fit:

  • A genuine passion for sales and a natural interest in engaging with people.
  • Strong phone etiquette with clear, confident, and professional communication.
  • An empathetic and caring approach to understanding and supporting customer needs.
  • A solid work ethic with the drive to meet goals and deliver consistent results.
  • Excellent ability to work independently, multitask, and manage time effectively.

Additional Requirements:

  • Bilingual in French/Spanish/Korean and English (mandatory)
  • Ability to work full-time: Monday to Friday: 7:50 AM – 3:50 PM OR 11:00 AM – 7:00 PM; Weekends: 9:00 AM – 5:00 PM (up to twice per month)
  • Ability to pass a Criminal Background Check
  • Previous experience in customer service, sales, or a call center is preferred but not required.
  • Must be 19 years of age or older.

Why You’ll Love Working With Us:

  • A Supportive Team Environment: Join a family of passionate professionals where collaboration and mutual support are valued.
  • Competitive Compensation: Enjoy an hourly salary paired with uncapped commissions, ensuring your dedication and success are always recognized and rewarded.
  • Career Advancement: Every leader in our organization started with an entry level role. Growth isn’t just possible—it’s encouraged and actively supported.
  • Annual Gala: Celebrate success in style at our end-of-year event with awards, entertainment, and recognition for top performers.
  • Autonomy: Take ownership of your workday and manage your time effectively while meeting goals.
  • Recognition: From monthly shoutouts to year-round incentives, hard work and achievements are always acknowledged.
  • Work Hard, Play Hard: Enjoy a dynamic environment where effort is rewarded and team spirit is celebrated.

Your next big opportunity is here! Join a team that celebrates hard work, nurtures talent, and believes in your potential—apply today and start building your exciting career with The Acquisition Group!

Powered by JazzHR

giyqXtobr0