ZipRecruiter

Log In

1

Service Center Inbound Calls Jobs in Georgia (NOW HIRING)

AFC Home Club

Inbound Sales Representative

Kennesaw, GA · On-site

$80K - $150K/yr

... coverage, responsive service, and real value. We're growing fast and looking for motivated ... Handle inbound calls from interested customers. * Explain plan options, pricing, and benefits.

PainPoint

Customer Service Representative

Atlanta, GA · On-site +1

$18/hr

Answer inbound calls from prospective new patients and assess their needs * Answer general ... Previous healthcare facility and contact center experience preferred Skills for Success * Excellent ...

next page

Showing results 1-20

All JobsService Center Inbound Calls JobsService Center Inbound Calls Jobs in Georgia

Service Center Inbound Calls information

What are the key skills and qualifications needed to thrive as a Service Center Inbound Calls representative, and why are they important?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by Service Center Inbound Calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What are Service Center Inbound Calls?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
What are popular job titles related to Service Center Inbound Calls jobs in Georgia? For Service Center Inbound Calls jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Service Center Inbound Calls jobs in Georgia look for? The top searched job categories for Service Center Inbound Calls jobs in Georgia are:
What cities in Georgia are hiring for Service Center Inbound Calls jobs? Cities in Georgia with the most Service Center Inbound Calls job openings:
Service Center Inbound Calls jobs near you
Call Center Representative

Call Center Representative

Serenity Mental Health Centers

Sandy Springs, GA

$19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Call Center Representative - Customer Support 

Location: Sandy Springs, GA 
Employment Type: Full-Time (Part-Time available after training) 
Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months 

Overview 

Join a high-volume inbound call center where your communication skills and professionalism drive results. 

In this role, you'll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key. 

No industry-specific experience required - paid training provided. 

What You'll Do 

  • Handle a high volume of inbound calls from prospective and existing customers  
  • Schedule appointments and manage calendars with accuracy and efficiency  
  • Follow structured scripts and workflows while adapting naturally to conversations  
  • Guide hesitant callers using professional, solutions-focused communication  
  • Convert inbound inquiries into scheduled appointments  
  • Verify customer information and enter data accurately into a CRM system  
  • Respond to questions and resolve concerns in a calm, professional manner  
  • Escalate complex situations appropriately while maintaining a positive experience  
  • Collaborate with internal teams to ensure smooth handoffs and follow-through  

What This Role Feels Like 

  • Fast-paced call center environment with consistent call volume throughout the day  
  • Structured workflows with clear expectations and performance metrics  
  • A role where how you communicate matters just as much as what you do  
  • High standards for professionalism, accuracy, and customer experience  

What We're Looking For 

  • High school diploma or GED  
  • Experience in a customer service or call center environment preferred  
  • Comfortable handling high call volume and working on the phone throughout the day  
  • Strong verbal and written communication skills  
  • Ability to stay calm, organized, and professional under pressure  
  • Basic computer skills and experience with data entry and systems (CRM experience a plus)  

Preferred Background 

  • Call center or inbound sales/support experience  
  • Hospitality, retail, or other high-touch customer service roles  
  • Experience working in metrics-driven or performance-based environments  

About You 

You've worked in environments where customer interactions moved quickly and quality still mattered. You're comfortable following a process, staying organized, and keeping a professional tone - even during busy or challenging calls. 

You take pride in clear communication, accuracy, and delivering a strong customer experience every time. 

Training & Schedule 

  • Paid training required: 4 consecutive weeks, 40 hours per week  
  • After training, flexible scheduling with full-time or part-time options available  

Compensation & Benefits 

  • Starting at $16.50/hour with growth to $19.50/hour within 6 months  
  • $1.00/hour bilingual differential (Spanish/English)  
  • Health, dental, and vision coverage (majority employer-paid)  
  • 401(k) retirement plan  
  • Paid time off: 10 days (15 after first year) + 10 paid holidays  
  • Flexible scheduling options 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. 

Apply