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Service Center Inbound Calls Jobs in Boca Raton, FL

Synergistix

Customer Service Specialist - Inbound

Sunrise, FL · On-site

$16.25 - $21.50/hr

  • PTO

In this role, you will handle inbound calls, emails, and tickets as well as outbound follow-ups ... Qualifications: * 1-3 years of experience in customer service, call center, or contact center roles.

Wide World BMW

BDC Call Center Agent

West Palm Beach, FL · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

BDC Call Center Agent New Country Motor Car Group is hiring for important positions in our West ... Answer inbound phone calls * Stay informed about service updates, recalls and service requirements

NATIONAL FLOORS DIRECT INC

Call Center Manager

Boca Raton, FL · On-site

$58K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You will be responsible for receiving inbound calls and making outbound calls from customers ... Qualifications: * 5+ years of Call Center, Customer Service, or other customer facing experience ...

NATIONAL FLOORS DIRECT INC

Call Center Manager

Boca Raton, FL · On-site

$58K - $68K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You will be responsible for receiving inbound calls and making outbound calls from customers ... Qualifications: * 5+ years of Call Center, Customer Service, or other customer facing experience ...

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Service Center Inbound Calls information

See Boca Raton, FL salary details

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How much do service center inbound calls jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service center inbound calls in Boca Raton, FL is $15.72, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What cities near Boca Raton, FL are hiring for Service Center Inbound Calls jobs?

Cities near Boca Raton, FL with the most Service Center Inbound Calls job openings:

Service Center Inbound Calls jobs near you
Infographic showing various Service Center Inbound Calls job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,703 per year, or $15.7 per hour.

Customer Service Specialist - Inbound

Synergistix

Sunrise, FL • On-site

$16.25 - $21.50/hr

Full-time

PTO

Posted 21 days ago

Job description

Position Summary:
We are seeking a Customer Service Specialist to join a high-volume, performance-driven call center supporting healthcare professionals (HCPs), pharmaceutical field teams, and internal stakeholders.

In this role, you will handle inbound calls, emails, and tickets as well as outbound follow-ups related to sample requests, order processing, returns, and system or portal support. You will work in a fast-paced environment where accuracy, accountability, strong communication, and customer care are essential.

This role is ideal for someone who takes ownership of their work, demonstrates understanding in customer interactions, and brings heart and professionalism to every engagement while maintaining performance standards.
 
Key Responsibilities:
  • Handle inbound customer service calls, emails, and CRM/Zendesk tickets from HCPs and field representatives.
  • Assist with inquiries related to sample requests, orders, returns, and account inquiries accurately and efficiently.
  • Conduct outbound calls to obtain missing information and resolve pending requests.
  • Accurately document all interactions in CRM/ticketing systems (Zendesk or similar).
  • Troubleshoot basic system, portal, and order-related issues.
  • Escalate complex issues and system outages to appropriate internal teams.
  • Follow SOPs and client-specific requirements with consistency and accountability.
  • Meet or exceed performance metrics including response time, quality, and resolution SLAs.
  • Maintain professional, empathetic communication with customers and internal partners.
  • Collaborate with internal teams to ensure timely and effective issue resolution.
  • Maintain schedule flexibility to support business needs, including occasional evening coverage and PTO coverage within the team.
 
 Qualifications:
  • 1–3 years of experience in customer service, call center, or contact center roles.
  • Strong verbal and written communication skills.
  • Experience with CRM or ticketing systems (Zendesk or similar).
  • Ability to multitask across systems and prioritize effectively.
  • Strong attention to detail and accuracy.
  • Ability to work in a fast-paced, metric-driven environment.
  • Demonstrated accountability, reliability, and follow-through in prior roles.