Service Center Inbound Calls Jobs in Florida (NOW HIRING)

Call Center Associate – New Patient Services
AgeRejuvenation | Tampa, FL
Now Hiring – Immediate Opening
Be the first step in a patient's wellness transformation.
AgeRejuvenation is a premier functional medical wellness practice dedicated to helping patients age better, feel better, and look better. Through innovative treatments in hormone optimization, medical weight loss, sexual wellness, aesthetics, and preventive medicine, we empower patients to take control of their health and achieve lasting results.
Due to continued growth, we are seeking an enthusiastic, patient-focused, and sales-minded Call Center Associate to join our team immediately. This role is dedicated exclusively to new patient acquisition and scheduling, serving as the first point of contact for prospective patients interested in learning more about our services.
We are looking to hire immediately for the right candidate.
If you enjoy connecting with people, building relationships, and helping individuals take the first step toward improving their health and wellness, this may be the perfect opportunity for you.
What You'll Do
As a Call Center Associate, you will work directly with prospective patients who have expressed interest in our services through online inquiries, marketing campaigns, referrals, and inbound calls.
Your primary goal is to educate, engage, and convert leads into scheduled consultations at one of our clinics.
Key Responsibilities
Serve as the first point of contact for all new patient inquiries
Conduct phone consultations with prospective patients to understand their goals and needs
Educate callers on AgeRejuvenation's treatment options, services, and patient experience
Convert qualified leads into scheduled consultations
Follow up with leads through outbound calls, texts, and other approved communication channels
Manage inbound calls and live transfers from the Call Center team
Overcome objections and address questions with confidence and professionalism
Accurately document all interactions within company systems
Maintain appointment conversion, contact, and scheduling performance metrics
Collaborate with clinic teams to ensure a seamless new patient experience
Consistently meet or exceed individual and team scheduling goals
What We're Looking For
Required Qualifications
Minimum 1 year of experience in sales, inside sales, call center, appointment setting, customer service, or lead conversion
Exceptional phone presence and communication skills
Strong ability to build rapport and establish trust quickly
Goal-oriented mindset with a passion for helping people
Ability to multitask while navigating multiple systems and software platforms
Strong organizational skills and attention to detail
Comfortable working in a fast-paced, performance-driven environment
Preferred Qualifications
Bilingual (English/Spanish)
Experience in healthcare, medical aesthetics, wellness, fitness, or related industries
Experience handling inbound leads and appointment conversion
CRM, EMR, or call center software experience
Proven track record of meeting sales or performance goals
Why Join AgeRejuvenation?
At AgeRejuvenation, we believe every patient journey begins with a meaningful conversation. As a Call Center Associate, you will play a vital role in helping individuals discover solutions that can improve their health, confidence, and quality of life.
Benefits amp; Perks
Competitive compensation
Performance-based incentive opportunities
Paid time off and paid holidays
Medical, dental, and vision benefits
Employee discounts on treatments and services
Career growth and advancement opportunities
Supportive and collaborative team environment
Opportunity to make a meaningful impact every day
Schedule
Full-Time
Five days per week
Weekend availability required
If you thrive on connecting with people, enjoy working toward goals, and want to be part of a company that is transforming lives through innovative wellness solutions, we encourage you to apply today.
Join AgeRejuvenation and help patients take the first step toward a healthier future.