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Service Center Inbound Calls Jobs in Tennessee (NOW HIRING)

Acttoday

Call Center Sales Agents

Blountville, TN

$11.75 - $15.50/hr

In this role, you will receive inbound calls from consumers seeking help with billing inquiries ... Customer Service Representatives are problem solvers with strong negotiation skills who are self ...

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Service Center Inbound Calls information

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How much do service center inbound calls jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for service center inbound calls in Tennessee is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Center Inbound Calls representative, and why are they important?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by Service Center Inbound Calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What are Service Center Inbound Calls?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.
What are popular job titles related to Service Center Inbound Calls jobs in Tennessee? For Service Center Inbound Calls jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Service Center Inbound Calls jobs in Tennessee look for? The top searched job categories for Service Center Inbound Calls jobs in Tennessee are:
What cities in Tennessee are hiring for Service Center Inbound Calls jobs? Cities in Tennessee with the most Service Center Inbound Calls job openings:
Service Center Inbound Calls jobs near you

Call Center Sales Agents

Acttoday

Blountville, TN

$11.75 - $15.50/hr

Full-time

Posted 14 days ago

Job description

Advanced Call Center Technologies – Job DescriptionCall Center Representative – AgentReports To: Operations SupervisorDepartment: OperationsFLSA Status: Non-exemptSummary

Customer Service Representatives use excellent communication and interpersonal skills to assist customers. In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with strong negotiation skills who are self-driven and motivated to meet individual service and sales goals.

Essential Duties and Responsibilities
  • Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
  • Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
  • Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.
  • Multitasks by documenting information while speaking with the consumer.
  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards.
  • Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
  • Promotes positive interactions with others through effective communication with customers and team members, including real-time coaching and collaboration.
  • Regular, predictable, and reliable attendance is critical to success in this role.
  • Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
  • Other duties as assigned by management.
Essential Physical and Communication Requirements
  • Ability to see sufficiently to read computer screens, system alerts, written materials, and customer account information.
  • Ability to hear inbound calls and verbal instructions clearly in real-time.
  • Ability to speak clearly and effectively to customers and team members on the telephone and in person.
  • Ability to read and comprehend written instructions, system prompts, policies, procedures, and customer information.
Competency Requirements
  • Data Entry Accuracy – Good attention to detail and basic computer skills.
  • Communication Skills – Clear communication with employees and customers.
  • Background Check – Must be able to successfully pass a criminal background check.
Education and/or Experience
  • High School Diploma or GED required.
  • Previous call center or customer assistance experience preferred.
Computer Skills
  • Good typing skills.
  • Ability to navigate multiple computer screens and applications.