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Service Center Inbound Calls Jobs in Tennessee (NOW HIRING)

corpay

Customer Service Representative

Brentwood, TN

$15.25 - $20.50/hr

High School Diploma or equivalent is required * 1+ years call center experience * Excellent ... Ability to answer and manage inbound calls, make outbound calls, and work with various departments ...

corpay

Customer Service Representative

Brentwood, TN · On-site

$15.25 - $20.50/hr

High School Diploma or equivalent is required * 1+ years call center experience * Excellent ... Ability to answer and manage inbound calls, make outbound calls, and work with various departments ...

corpay

Customer Service Representative

Brentwood, TN · On-site

$15.25 - $20.50/hr

High School Diploma or equivalent is required * 1+ years call center experience * Excellent ... Ability to answer and manage inbound calls, make outbound calls, and work with various departments ...

corpay

Customer Service Representative

Brentwood, TN · On-site

$15.25 - $20.50/hr

High School Diploma or equivalent is required * 1+ years call center experience * Excellent ... Ability to answer and manage inbound calls, make outbound calls, and work with various departments ...

MLGW

Service Advisor

Memphis, TN · On-site

$29.77/hr

The essential job responsibilities of the Service Advisors are to effectively handle customer inbound calls via telephone, web mail and chat. Process customer service requests including billing ...

Value Drug Company

CSR, Specialty Pharmacy

Brunswick, TN · On-site

$15.25 - $21/hr

Essential Functions 1- Answers telephone and handles questions. 2- Receives inbound calls and ... Processing calls in an automated call center environment strongly preferred. Certificates and/or ...

Value Drug Company

CSR, Specialty Pharmacy

Brunswick, TN · On-site

$15.25 - $21/hr

Essential Functions 1- Answers telephone and handles questions. 2- Receives inbound calls and ... Processing calls in an automated call center environment strongly preferred. Certificates and/or ...

Restore RX

CSR, Specialty Pharmacy

Brunswick, TN

$15.25 - $21/hr

Essential Functions 1- Answers telephone and handles questions. 2- Receives inbound calls and ... Processing calls in an automated call center environment strongly preferred. Certificates and/or ...

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Service Center Inbound Calls information

See Tennessee salary details

$9

$15

$23

How much do service center inbound calls jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service center inbound calls in Tennessee is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.59 per hour, depending on experience, location, and employer.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What cities in Tennessee are hiring for Service Center Inbound Calls jobs?

Cities in Tennessee with the most Service Center Inbound Calls job openings:

Service Center Inbound Calls jobs near you

Customer Service Representative

corpay

Brentwood, TN

$15.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Corpay rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

13th of 21 rated payment service providers

Job description

What We Need

Corpay is currently looking to hire a Permit & Compliance Customer Service Representative within our Over the Road Compliance Division. This position falls under our NAT line of business and is located in Brentwood, TN. In this role, you will be responsible for processing various state, county, and city government permit requests from a specified customer base, taken via phone or online portal. You will report directly to the Customer Service Supervisor.

 

How We Work

As a Customer Service Representative, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

  • Assigned workspace in Brentwood
  • Company-issued equipment
  • Formal, hands-on training

 

Role Responsibilities

The responsibilities of the role will include:

  • Processing and supporting customer orders and inquiries using efficient and effective routing methods while advising possible cost-saving opportunities 
  • Processing Trip/Fuel or Oversize/Overweight permits by entering applications into the permit processing system upon request, providing necessary information required by state governments to obtain approval for temporary Trip/Fuel or Oversize/Overweight permits using information provided during inbound telephone conversations with customers
  • Handling direct phone inquiries, effectively correcting individual errors, and completing follow-through on all application orders processed daily, ensuring timely delivery based on customer expectations/industry standards
  • Resending previously issued permits and proactively calling customers to inform them of the status of their permit orders

 

Qualifications & Skills

  • High School Diploma or equivalent is required
  • 1+ years call center experience 
  • Excellent communication skills, both verbal and written to properly communicate our service offerings and functionality
  • Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner
  • Proficient phone and computer skills; Ability to answer and manage inbound calls, make outbound calls, and work with various departments and clients
  • Ability to handle multiple types of communication; both internal and external  
  • Ability to use, navigate, and route trips using online mapping systems such as Bing Maps, Google maps, etc.

 

Benefits & Perks

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

What Corpay employees say

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