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Service Center Inbound Calls Jobs in Tennessee (NOW HIRING)

ADT

Inbound Monitoring Representative

Knoxville, TN · On-site

$17/hr

A day in the life of a Customer Service Inbound Monitoring Representative can look like: * Receiving inbound calls related to recent alarm events. * Providing basic technical support and ...

MMC Group LP

Be Seen First

Call Center Representative Onsite

Nashville, TN · On-site

$17/hr

This position is ideal for candidates with recent call center, customer service, HR, or benefits experience who are comfortable handling inbound calls, documenting customer interactions, researching ...

AMBA

Professional Liability Insurance Agent

Memphis, TN · Remote

$55K/yr

You'll work with inbound calls and digital leads while making outbound follow-up calls to close ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

Matter Health

Care Support Specialist

Memphis, TN · On-site

... center, or patient-services role * Experience managing high-volume inbound calls in a professional, service-oriented environment * Familiarity with medical terminology sufficient to accurately ...

Toyota/Lexus of Knoxville

Toyota Service BDC

Knoxville, TN · On-site

$14.25 - $19/hr

Toyota Service Business Development Center is looking for a team member that can continually ... Answer inbound calls * Answer all caller questions, using available tools and training * Set ...

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Service Center Inbound Calls information

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$23

How much do service center inbound calls jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service center inbound calls in Tennessee is $15.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.59 per hour, depending on experience, location, and employer.

What is a service center inbound calls representative?

Service Center Inbound Calls refer to telephone calls received by a customer service center from clients or customers seeking assistance. Agents handling inbound calls typically help with inquiries, technical support, order processing, billing questions, or resolving issues. These calls are essential for maintaining customer satisfaction and ensuring that concerns are addressed promptly. The primary goal is to provide accurate information and effective solutions to callers' needs.

What are the key skills and qualifications needed to thrive as a service center inbound calls representative?

To thrive as a Service Center Inbound Calls representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is commonly required. Patience, professionalism, and a customer-focused attitude help individuals excel in managing diverse inquiries and resolving issues efficiently. These skills and qualities are crucial for delivering high-quality customer service and maintaining client satisfaction in a fast-paced environment.

What are some common challenges faced by service center inbound calls representatives, and how can they be managed?

Service Center Inbound Calls representatives often encounter high call volumes, handling a wide range of customer issues, and managing difficult or upset callers. Time management and maintaining composure under pressure are essential to ensure all customer inquiries are resolved efficiently and professionally. Many organizations provide ongoing training, support from supervisors, and knowledge bases to help representatives navigate challenges and deliver positive customer experiences. Building strong communication and problem-solving skills can also make daily tasks more manageable and rewarding.

What is the difference between Service Center Inbound Calls vs Customer Service Representative?

AspectService Center Inbound CallsCustomer Service Representative
Primary RoleHandle inbound calls related to technical support, product inquiries, or service issuesAssist customers with inquiries, complaints, and account information across various industries
Work EnvironmentCall centers, technical support centers, or customer service departmentsCall centers, retail, or office settings
Required SkillsCommunication, problem-solving, technical knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, communication skills training

Both roles involve assisting customers via phone, but Service Center Inbound Calls typically focus on technical or product-specific support, while Customer Service Representatives handle a broader range of customer inquiries across various industries.

What cities in Tennessee are hiring for Service Center Inbound Calls jobs?

Cities in Tennessee with the most Service Center Inbound Calls job openings:

Service Center Inbound Calls jobs near you

Inbound Monitoring Representative

ADT

Knoxville, TN • On-site

$17/hr

Full-time

Medical, Life, Retirement, PTO

Posted 4 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

42nd of 118 rated security

Job description


As our customers' first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs - and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them.
This role requires onsite work from our office located at: 10620 Kemp Fain Ln Knoxville, TN 37932
Once you have completed your training and spent at least one full calendar month in production, you may be eligible for a hybrid schedule, which includes two days of remote work per week. Eligibility is based on meeting the training and performance goals established by your manager.
A day in the life of a Customer Service Inbound Monitoring Representative can look like:
  • Receiving inbound calls related to recent alarm events.
  • Providing basic technical support and troubleshooting devices across ADT systems.
  • Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
  • Relaying important information about their life-safety system and services, updating customer accounts and responding to inquiries about alarm activity.
  • Paying attention to detail while documenting alarm handling procedures within the alarm screens.
  • Helping customers understand the ADT noble purpose and providing customer lifestyle solutions.
  • Coaching, team meetings or 1:1 development time to grow and develop your career at ADT.

What's in it for you?
  • You play an important role in saving lives for a living
  • Paid Training.
  • Once approved for hybrid work, ADT requires:
    • Designated place to work from home.
    • High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC.
    • At least 25mbps to of internet to download and 15mbps to upload.
  • ADT provides great, highly competitive pay, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and much more.
  • ADT offers a shift-differential policy that provides employees with supplemental pay on top of their hourly rate during times of higher-than-average customer call volume and when working less-desirable shifts.
  • Pathway to promotion. ADT provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the ADT family that will continue to challenge and empower you.

We're looking for someone with results they are proud of like:
  • High school diploma or equivalent required.
  • Minimum of one (1) year of customer service experience required.
  • Technical aptitude, problem solving skills and ability to prioritize multiple items at once.
  • Ability to be licensed in multiple states

Pay and Benefits Disclosure:
  • You will receive an hourly pay rate of $17.00 effective on your start date and incremental increases every 30 days until the rate of $20.00 is reached. You will receive an additional $1 per hour for being an onsite or hybrid employee.
  • We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

The anticipated end date for application submission is 9/28/26. The role is scheduled to start 10/26/26.
About the Team
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.

What ADT employees say

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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