ZipRecruiter

Log In

1

Senior Support Engineer Jobs in Indiana (NOW HIRING)

Toyota

Sr Robotic Support Engineer

Indianapolis, IN · On-site

THIS IS A ENGINEERING ROLE NOT AN IT SUPPORTING ROLE. Job Overview A Support Engineer finds solutions (mechanical/electrical engineering) to problems with products and helps customers work through ...

SMC Corporation of America

Be Seen First

Senior Product Support Engineer

Noblesville, IN · On-site

PURPOSE This role is to provide mechanical and/or electrical application technical support for ... Bachelor's degree in a mechanical, electrical, or technical engineering discipline, or the ...

INCOG

Senior Technical Transfer Engineer

Fishers, IN · On-site

TSMS Engineer - Senior Technical Transfer II The Technical Services and Manufacturing Sciences (TSMS) Technical Transfer Engineer II will be responsible for supporting all facets of Tech transfer ...

Proofpoint

Designs and implements solutions to complex problems Qualifications * 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations ...

Emerging Threats Pro

Designs and implements solutions to complex problems Qualifications * 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations ...

TRIMEDX Holdings

Senior Platform Engineer

Indianapolis, IN

$99K - $137K/yr

Everyone is focused on serving the customer and we do that by collaborating and supporting each ... Summary The Senior Platform Engineer designs, builds, and maintains robust technology platforms ...

Trimedx

Senior Platform Engineer

Indianapolis, IN · On-site

$99K - $137K/yr

Everyone is focused on serving the customer and we do that by collaborating and supporting each ... Summary The Senior Platform Engineer designs, builds, and maintains robust technology platforms ...

next page

Showing results 1-20

People also search for

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Indiana

Senior Support Engineer information

See Indiana salary details

$21.4K

$98.3K

$151.3K

How much do senior support engineer jobs pay per year?

As of Jun 11, 2026, the average yearly pay for senior support engineer in Indiana is $98,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,600.00 and $118,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer, and why are they important?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What does a Senior Support Engineer do?

A Senior Support Engineer is responsible for providing advanced technical support and troubleshooting for complex customer issues. They analyze problems, identify root causes, and work closely with engineering and product teams to resolve technical challenges. Senior Support Engineers often mentor junior staff, create documentation, and help improve support processes. Their role ensures that customers receive timely and effective solutions to technical problems, contributing to overall customer satisfaction.

How does a Senior Support Engineer typically balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

What are popular job titles related to Senior Support Engineer jobs in Indiana? For Senior Support Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Senior Support Engineer jobs in Indiana look for? The top searched job categories for Senior Support Engineer jobs in Indiana are:
What cities in Indiana are hiring for Senior Support Engineer jobs? Cities in Indiana with the most Senior Support Engineer job openings:
What are popular job titles related to Senior Support Engineer jobs in IN? For Senior Support Engineer jobs in IN, the most frequently searched job titles are:
Senior Support Engineer jobs near you
Sr Robotic Support Engineer

Sr Robotic Support Engineer

Toyota

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 hours ago

Toyota rating

7.3

Company rating: 7.3 out of 10

Based on 852 frontline employees who took The Breakroom Quiz

21st of 44 rated automakers

Job description

THIS IS A ENGINEERING ROLE NOT AN IT SUPPORTING ROLE.
Job Overview
A Support Engineer finds solutions (mechanical/electrical engineering) to problems with products and helps customers work through technical difficulties. The Support Engineer responds to customer needs 24/7/365. The role is responsible for: tracking and documenting customer issues, obtaining data for consultation with other business units on issues and resolution, and communicating with the customer on the status and resolution planned for their needs. The person in the role will champion design changes needed to meet customer needs and design short-term and long-term resolutions for products that are in the field. The person will also attend design reviews and provide insight to design for reliability, maintenance and repair and work through issues with legacy products and the various versions/releases of legacy products.
Job Functions
  • Monitor incoming customer issues 24/7/365. On call would be shared by the team on rotation basis.
  • Form plans to fix incoming customer issues.
  • Escalate customer issues to other business areas for resolution and assistance.
  • Design short- and long-term resolutions for products.
  • Assist with design reviews.
  • Interact with other customer service teams in other business units.
  • Compile data for process and product improvements.
  • Write reports that provide data to assist product improvements.
  • Document status and plans for large field project to retrofit product offerings, such as conveyor.
  • Assist in new product development design.
  • Lead meetings with internal and external customers to resolve issues.

Travel Requirements
  • 10% overnight travel

Preferred Skills and Required Qualifications
  • BS in Mechanical, Electrical or Mechatronics
  • CAD competent
  • Previous experience with Robotics (Fanuc preferred)
  • Ability to use software troubleshooting applications
  • Familiar PLC's /ladder logic
  • Above average communications skills both written and verbal
  • Mechanical engineering skill to design short- and long-term product improvements
  • Ability to work with engineering teams and professionally help them understand design for installation and repair reliability.
  • Proficient at MS Office suite
  • Must be eligible to work in the USA long term without sponsorship
  • Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.
    About Toyota Automated Logistics:
    Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.
    In addition to exciting work at a growing company, we offer the following benefits:
    • Health, Dental, and Vision Insurance
    • 401(k) Retirement Plan with a company match
    • Vacation / Holiday Pay
    • Paid Volunteer time off
    • Tuition Reimbursement
    • Professional Associations, Conferences and Subscriptions
    • Company Meetings & Events

    Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.

What Toyota employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply