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Payments Support Jobs in Indiana (NOW HIRING)

Global Payments

Desktop Support Technician

Jeffersonville, IN · On-site

$19.50 - $24.75/hr

Every day, Global Payments makes it possible for millions of people to move money between buyers ... We're looking for a Desktop Support Technician to join our amazing tech support team in ...

Evolv

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Strategic Payments Advisor

Evansville, IN · On-site

$35K - $45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strategic Payments Advisor | Inside Sales Location: Newburgh, IN (In-Office Only) Job Type ... support portfolio growth and retention. * Maintain professionalism and business ethics in every ...

InComm Payments

... Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram. About This Opportunity The Account Manager I is responsible for supporting client ...

InComm Payments

Overview When you think of InComm Payments, think of Innovative Payments Technology. We were ... Accounting Support Services team. This role involves analyzing, documenting, and enhancing ...

Global Payments

Netsuite Developer

Jeffersonville, IN · On-site

Every day, Global Payments makes it possible for millions of people to move money between buyers ... Support and extend integrations between NetSuite, Salesforce, MuleSoft, Azure Service Bus, carrier ...

InComm Payments

Strong collaboration with teammates to ensure excellent client support. InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to ...

InComm Payments

Experience supporting operationally critical platforms or customer facing solutions InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment ...

InComm Payments

Overview When you think of InComm Payments, think of Innovative Payments Technology. We were ... The team provides 24x7 operational support for InComm's network infrastructure and services.

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All JobsPayments Support JobsPayments Support Jobs in Indiana

Payments Support information

What are the key skills and qualifications needed to thrive as a payments support professional, and why are they important?

To excel as a Payments Support professional, you need strong analytical skills, attention to detail, and a background in finance or banking, often supported by relevant education or experience. Familiarity with payment processing systems, reconciliation tools, and knowledge of compliance standards like PCI DSS is typically required. Excellent problem-solving, communication, and customer service skills help you resolve payment issues efficiently and maintain positive client relationships. These abilities ensure accurate transaction handling, regulatory compliance, and high levels of customer satisfaction in a fast-paced financial environment.

What is the difference between Payments Support vs Payments Analyst?

AspectPayments SupportPayments Analyst
Required CredentialsBasic financial or customer service certifications, relevant experienceFinancial certifications, analytical skills, sometimes a degree in finance or related field
Work EnvironmentCustomer service centers, support teams, back-office operationsFinancial institutions, corporate finance departments, data analysis teams
Employer & Industry UsagePayment processing companies, banks, fintech firmsFinancial institutions, payment service providers, banks
Common Search & ComparisonCustomer support roles in paymentsFinancial data analysis in payments

Payments Support primarily focuses on assisting customers with payment issues, troubleshooting, and resolving transaction problems. Payments Analysts analyze payment data, identify trends, and improve payment processes. While both roles involve payments, Payments Support emphasizes customer service, whereas Payments Analysts focus on data analysis and process optimization.

How does a payments support professional typically collaborate with other departments to resolve complex payment issues?

Payments Support professionals often work closely with departments such as finance, compliance, and IT to resolve complex payment issues. For example, they may coordinate with finance teams to investigate discrepancies, consult compliance for regulatory concerns, and liaise with IT to troubleshoot technical problems. This cross-functional collaboration ensures timely and accurate resolution of customer inquiries or transaction errors, which is vital for maintaining customer trust and operational efficiency. Effective communication and a proactive approach to problem-solving are key to success in this collaborative environment.

What is payments support?

Payments Support refers to professionals or teams responsible for assisting customers and businesses with issues related to processing, receiving, or sending payments. They handle inquiries about payment failures, transaction disputes, refunds, and account reconciliations, ensuring that all payment-related activities run smoothly. Payments Support specialists often work with various payment platforms, banks, and internal systems to troubleshoot and resolve any payment issues. Their role is essential for maintaining customer satisfaction and the integrity of financial operations.

What are popular job titles related to Payments Support jobs in Indiana?

For Payments Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Payments Support jobs in Indiana look for?

The top searched job categories for Payments Support jobs in Indiana are:

What cities in Indiana are hiring for Payments Support jobs?

Cities in Indiana with the most Payments Support job openings:

Payments Support jobs near you

Technical Support Associate II

Global Payments

Jeffersonville, IN

Full-time

Medical

Posted 16 days ago

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a Tier 2 Technical Support Specialist to join our ever evolving Genius division and help shape the future of global commerce. In this role, you'll serve as a trusted technical expert, helping restaurants stay connected, process payments reliably, and deliver seamless experiences to their customers. Your expertise will directly influence business continuity by resolving complex technical challenges, minimizing operational disruption, and driving long-term improvements across our Point of Sale (POS) ecosystem. Working alongside Product, Engineering, Training, and Support teams across the globe, you'll have the opportunity to strengthen customer success, contribute to product innovation, and play a meaningful role in advancing Global Payments' mission to power commerce worldwide through technology, partnership, and exceptional service.

What you'll own
  • Drive rapid resolution of complex technical issues across Point of Sale (POS), payment processing, hardware, software, and networking environments, helping restaurant operators maintain business continuity and deliver exceptional customer experiences.
  • Own escalated support cases from diagnosis through resolution, ensuring timely outcomes, clear communication, and accountability that builds trust with clients, dealer partners, and internal stakeholders.
  • Identify recurring trends and influence long-term improvements by translating technical insights into recommendations that enhance product performance, reduce future disruptions, and improve operational efficiency.
  • Enable customer success through technical expertise, helping operators maximize the value of their technology investments while improving system reliability, adoption, and performance.
  • Contribute to a culture of continuous improvement and knowledge sharing, strengthening team capabilities, accelerating issue resolution, and supporting scalable growth across support operations.
What you'll bring
  • Proven experience in technical support, help desk, customer support, or a related environment, with a track record of successfully resolving complex customer-facing issues.
  • Strong troubleshooting capabilities across software, hardware, networking, and connectivity challenges, with the ability to identify root causes and deliver effective solutions.
  • Excellent communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
  • Demonstrated ability to manage competing priorities, exercise sound judgment, and maintain a high level of service in a fast-paced environment.
  • A customer-first mindset with a strong sense of ownership, accountability, collaboration, and commitment to delivering positive business outcomes.
It's a bonus if you have
  • Experience supporting Point of Sale (POS) platforms, restaurant technology, hospitality solutions, or merchant-facing software products.
  • Knowledge of payment processing technologies, EMV (Europay, Mastercard, and Visa) devices, payment terminals, and merchant services environments.
  • Familiarity with networking concepts, Microsoft 365, Active Directory, remote device management tools, or dealer and channel partner support models.
About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

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