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Payments Support Jobs (NOW HIRING)

Hively

Provider Payments & Support Specialist

Oakland, CA · Hybrid

$26 - $28.50/hr

The Opportunity The Provider Payments & Support Specialist plays a crucial role in managing the financial and administrative relationship with our network of childcare providers. Reporting to the ...

Hively

Provider Payments & Support Specialist

Oakland, CA · Hybrid

$26 - $28.50/hr

The Opportunity The Provider Payments & Support Specialist plays a crucial role in managing the financial and administrative relationship with our network of childcare providers. Reporting to the ...

Hively

Provider Payments & Support Specialist

Oakland, CA · On-site

$26 - $28.50/hr

The Opportunity The Provider Payments & Support Specialist plays a crucial role in managing the financial and administrative relationship with our network of childcare providers. Reporting to the ...

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Payments Support information

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How much do payments support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for payments support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Payments Support professional, and why are they important?

To excel as a Payments Support professional, you need strong analytical skills, attention to detail, and a background in finance or banking, often supported by relevant education or experience. Familiarity with payment processing systems, reconciliation tools, and knowledge of compliance standards like PCI DSS is typically required. Excellent problem-solving, communication, and customer service skills help you resolve payment issues efficiently and maintain positive client relationships. These abilities ensure accurate transaction handling, regulatory compliance, and high levels of customer satisfaction in a fast-paced financial environment.

What is the difference between Payments Support vs Payments Analyst?

AspectPayments SupportPayments Analyst
Required CredentialsBasic financial or customer service certifications, relevant experienceFinancial certifications, analytical skills, sometimes a degree in finance or related field
Work EnvironmentCustomer service centers, support teams, back-office operationsFinancial institutions, corporate finance departments, data analysis teams
Employer & Industry UsagePayment processing companies, banks, fintech firmsFinancial institutions, payment service providers, banks
Common Search & ComparisonCustomer support roles in paymentsFinancial data analysis in payments

Payments Support primarily focuses on assisting customers with payment issues, troubleshooting, and resolving transaction problems. Payments Analysts analyze payment data, identify trends, and improve payment processes. While both roles involve payments, Payments Support emphasizes customer service, whereas Payments Analysts focus on data analysis and process optimization.

How does a Payments Support professional typically collaborate with other departments to resolve complex payment issues?

Payments Support professionals often work closely with departments such as finance, compliance, and IT to resolve complex payment issues. For example, they may coordinate with finance teams to investigate discrepancies, consult compliance for regulatory concerns, and liaise with IT to troubleshoot technical problems. This cross-functional collaboration ensures timely and accurate resolution of customer inquiries or transaction errors, which is vital for maintaining customer trust and operational efficiency. Effective communication and a proactive approach to problem-solving are key to success in this collaborative environment.

What is Payments Support?

Payments Support refers to professionals or teams responsible for assisting customers and businesses with issues related to processing, receiving, or sending payments. They handle inquiries about payment failures, transaction disputes, refunds, and account reconciliations, ensuring that all payment-related activities run smoothly. Payments Support specialists often work with various payment platforms, banks, and internal systems to troubleshoot and resolve any payment issues. Their role is essential for maintaining customer satisfaction and the integrity of financial operations.
More about Payments Support jobs
What cities are hiring for Payments Support jobs? Cities with the most Payments Support job openings:
What states have the most Payments Support jobs? States with the most job openings for Payments Support jobs include:
What job categories do people searching Payments Support jobs look for? The top searched job categories for Payments Support jobs are:
Payments Support jobs near you
Infographic showing various Payments Support job openings in the United States as of July 2026, with employment types broken down into 59% Full Time, 39% Part Time, 1% Temporary, and 1% Contract. Highlights an 70% Physical, 1% Hybrid, and 29% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Payments Support Engineer

Payments Support Engineer

Precision Technologies Corp

Charlotte, NC • On-site

Full-time

Re-posted yesterday

Job description

Job Description:

As part of our dedicated payment operations support team , we are seeking a highly skilled L2/L3 Payments Support Engineer with hands-on experience in ACI MTS (Money Transfer System) platforms. The role is critical to ensuring the resilience, integrity, and continuous availability of high-volume payment processing systems including ACH, Wire, Card Payments, Real-Time Payments (RTP), and Digital Wallet transactions. Candidate will collaborate with application support, infrastructure, and payment operations teams to maintain service levels and respond to critical issues, while working closely with vendors.

 
 
Responsibilities:
  • Level 2 Responsibilities:
    • Monitor transaction flows (ATM, POS, Online, RTP) and proactively resolve payment disruptions.
    • Handle incidents, service requests, and escalations within defined SLAs.
    • Coordinate with infrastructure teams for patch management, capacity issues, or system upgrades.
    • Support change control processes for deployments across non-prod and prod environments.
    • for deployments across non-prod and prod environments.
  • Level 3 Responsibilities:
    • Deep-dive analysis on production incidents involving MTS (Money Transfer System).
    • Review and optimize transaction routing, message parsing (ISO 8583), and settlement interfaces.
    • Debug source code (if applicable) or configuration scripts and interface logs.
    • Drive problem management and post-incident reviews with full RCA documentation.
    • Liaise with ACI or third-party vendors for code-level fixes and updates.
    • Collaborate on compliance and security tasks including PCI-DSS, fraud alert handling, and audit support.
 
 
 
Requirements:
 
  • 7+ years in Payments Support, including L2/L3 roles within enterprise banking environments.
  • Money Transfer System (MTS).
  • ISO 8583 / XML / JSON payment messages.
  • Card processing systems (debit/credit, EMV, tokenization).
  • ACH, Wire, and RTP flows.
  • Middleware and interfaces (e.g., MQ, APIs, TCP/IP).
  • Unix/Linux administration.
  • Shell/PERL scripting.
  • SQL and relational databases.
  • Familiar with tools like Splunk, AppDynamics, ELK, Control-M, etc.