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Payments Support Jobs in Tennessee (NOW HIRING)

Improving our customers capabilities to connect using scheduling, SMS payments, support, appointment reminders, and more. We are seeking a skilled and motivated Customer Success Manager to join our ...

Improving our customers capabilities to connect using scheduling, SMS payments, support, appointment reminders, and more. We are seeking a skilled and motivated Customer Success Manager to join our ...

Improving our customers capabilities to connect using scheduling, SMS payments, support, appointment reminders, and more. We are seeking a skilled and motivated Customer Success Manager to join our ...

Improving our customers capabilities to connect using scheduling, SMS payments, support, appointment reminders, and more. We are seeking a skilled and motivated Customer Success Manager to join our ...

Our deep industry and functional expertise is supported by proprietary assets and solutions that ... Financial Services Payments Practice The Payments practice is a part of the Financial Services ...

Our deep industry and functional expertise is supported by proprietary assets and solutions that ... Financial Services Payments Practice The Payments practice is a part of the Financial Services ...

This role supports operational reporting, business intelligence, performance measurement, and data-driven insights across payment processing, vendor enablement, and master data management initiatives.

New

... payment detail accuracy and completeness. Complete required callbacks, dual control approvals, and ... Support, reconciliation, and process improvement (where necessary) Respond to partner and internal ...

... payment detail accuracy and completeness. Complete required callbacks, dual control approvals, and ... Support, reconciliation, and process improvement (where necessary) Respond to partner and internal ...

... payment detail accuracy and completeness. Complete required callbacks, dual control approvals, and ... Support, reconciliation, and process improvement (where necessary) Respond to partner and internal ...

Director of Digital of Payments Lebanon, TN If you're looking for a career where purpose meets ... The commitment to serving communities is matched by dedication to supporting employees-through ...

Payments Consultant About Vehlo: We started Vehlo in 2019 with a simple goal: to be the industry ... Reliable highspeed internet connection sufficient to support video conferencing and job-related ...

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Payments Support information

What is payments support?

Payments Support refers to professionals or teams responsible for assisting customers and businesses with issues related to processing, receiving, or sending payments. They handle inquiries about payment failures, transaction disputes, refunds, and account reconciliations, ensuring that all payment-related activities run smoothly. Payments Support specialists often work with various payment platforms, banks, and internal systems to troubleshoot and resolve any payment issues. Their role is essential for maintaining customer satisfaction and the integrity of financial operations.

What are the key skills and qualifications needed to thrive as a payments support professional, and why are they important?

To excel as a Payments Support professional, you need strong analytical skills, attention to detail, and a background in finance or banking, often supported by relevant education or experience. Familiarity with payment processing systems, reconciliation tools, and knowledge of compliance standards like PCI DSS is typically required. Excellent problem-solving, communication, and customer service skills help you resolve payment issues efficiently and maintain positive client relationships. These abilities ensure accurate transaction handling, regulatory compliance, and high levels of customer satisfaction in a fast-paced financial environment.

How does a payments support professional typically collaborate with other departments to resolve complex payment issues?

Payments Support professionals often work closely with departments such as finance, compliance, and IT to resolve complex payment issues. For example, they may coordinate with finance teams to investigate discrepancies, consult compliance for regulatory concerns, and liaise with IT to troubleshoot technical problems. This cross-functional collaboration ensures timely and accurate resolution of customer inquiries or transaction errors, which is vital for maintaining customer trust and operational efficiency. Effective communication and a proactive approach to problem-solving are key to success in this collaborative environment.

What is the difference between Payments Support vs Payments Analyst?

AspectPayments SupportPayments Analyst
Required CredentialsBasic financial or customer service certifications, relevant experienceFinancial certifications, analytical skills, sometimes a degree in finance or related field
Work EnvironmentCustomer service centers, support teams, back-office operationsFinancial institutions, corporate finance departments, data analysis teams
Employer & Industry UsagePayment processing companies, banks, fintech firmsFinancial institutions, payment service providers, banks
Common Search & ComparisonCustomer support roles in paymentsFinancial data analysis in payments

Payments Support primarily focuses on assisting customers with payment issues, troubleshooting, and resolving transaction problems. Payments Analysts analyze payment data, identify trends, and improve payment processes. While both roles involve payments, Payments Support emphasizes customer service, whereas Payments Analysts focus on data analysis and process optimization.

What are popular job titles related to Payments Support jobs in Tennessee?

For Payments Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Payments Support jobs in Tennessee look for?

The top searched job categories for Payments Support jobs in Tennessee are:

What cities in Tennessee are hiring for Payments Support jobs?

Cities in Tennessee with the most Payments Support job openings:

Outbound Payments Sales Consultant

360 Payments

Knoxville, TN • Remote

Full-time

Posted 15 days ago


Job description

Payments Consultant 

About Vehlo: 

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. 

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. 

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. 

About The Role:  

As a Payments Consultant for our 360 Payments product, your main objective is to get prospective customers excited about what we’re doing and sign new opportunities into the 360 ecosystem. You’ll be an integral part of helping the company build a strong pipeline of qualified opportunities and grow its revenue. 

What You’ll Do: 

  • Engage prospective customers by phone and email. 

  • Qualify outbound leads and advance them to the next step in our company’s sales cycle. 

  • Make a great first impression with our prospects by demonstrating strong knowledge in key areas such as product, competitors, industry, and more (you’ll be thoroughly trained on this!) 

  • Hit your monthly targets for signed deals. 

  • Participate in industry trade shows acquiring a large number of leads. 

  • Be a product knowledge expert and successfully overcome prospective customer objections. 

  • Actively look for opportunities to improve and optimize our sales processes. 

  • Accurately enter and maintain clean data in our CRM (Salesforce) 

  • Learn our technology stack (Salesforce, Salesloft) to become more efficient and effective at your job. 

  • Travel requirement: May require occasional travel to company offices, team meetings, or conference/sales events (approx. 5%). 

Duties, responsibilities, and activities may change at any time with or without notice, provided such changes remain consistent with applicable labor laws. 

What You Bring:

  • 1 - 2 years of experience in the payments industry 

  • Track record of success hitting sales targets 

  • Highly motivated with a competitive spirit 

  • Someone who can manage their time 

  • Self-motivated 

  • Strong professional ethics 

  • Strong written and verbal communication skills 

  • Reliable transportation 

Work Environment & Physical Requirements: 

Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Ability to work at a computer for extended periods of time. 

  • Ability to operate standard office equipment (e.g., computer, keyboard, webcam, headset). 

  • Ability to participate in virtual meetings, including video calls, with or without reasonable accommodation. 

  • Reliable highspeed internet connection sufficient to support video conferencing and job-related systems. 

  • Ability to maintain a work environment free from excessive noise or interruptions during working hours. 

  • May require occasional travel to company offices, team meetings, or events (approx. 5%). 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. 

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice. 

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.