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Tier 1 Associate Jobs in Tennessee (NOW HIRING)

Advanced Composites

Warehouse Associate

Nashville, TN · On-site

$15.50 - $18.25/hr

... Tier 1 and Tier 2 suppliers. We take pride in our ability to think creatively and dynamically ... Join Our Team as a Warehouse Associate. At our company, we treat each other like family. We foster ...

RJ Young

Account Executive I

Memphis, TN · On-site

Summary/Objectives The Account Executive - Tier 1 (AE I) is responsible for driving revenue growth ... Associate's or Bachelor's degree in Business or related field preferred AAP/EEO Statement We ...

RJ Young

Account Executive I

Chattanooga, TN · On-site

Summary/Objectives The Account Executive - Tier 1 (AE I) is responsible for driving revenue growth ... Associate's or Bachelor's degree in Business or related field preferred AAP/EEO Statement We ...

RJ Young

Account Executive I

Memphis, TN · On-site

Summary/Objectives The Account Executive - Tier 1 (AE I) is responsible for driving revenue growth ... Associate's or Bachelor's degree in Business or related field preferred AAP/EEO Statement We ...

RJ Young

Account Executive I

Chattanooga, TN · On-site

Summary/Objectives The Account Executive - Tier 1 (AE I) is responsible for driving revenue growth ... Associate's or Bachelor's degree in Business or related field preferred AAP/EEO Statement We ...

RJ Young Company

Account Executive I

Memphis, TN · On-site

$45 - $75/hr

The Account Executive - Tier 1 (AE I) role is an entry-level outside sales position within RJ Young ... Associate's or Bachelor's degree in Business or related field preferred AAP/EEO Statement We ...

Challenge Mfg. Holdings, Inc.

$85 - $120/hr

As a leading tier 1 supplier of complex metal assemblies for the global automotive industry, we ... The Financial Planning & Analysis Senior Associate will be responsible for analyzing financial data ...

The Intersect Group

Human Resource Coordinator II

Antioch, TN · On-site

$20.25 - $26.50/hr

Serve as the first point of contact for HR inquiries, providing Tier 1 support to employees via ... Preferred Requirements • Workday experience Associate's Degree Knowledge/Skills/Abilities • ...

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

Provide Tier 1 and Tier 2 support for end-user computing technologies, business applications, and ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

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Tier 1 Associate information

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are popular job titles related to Tier 1 Associate jobs in Tennessee?

For Tier 1 Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Tier 1 Associate jobs in Tennessee look for?

The top searched job categories for Tier 1 Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Tier 1 Associate jobs?

Cities in Tennessee with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Service Representative (Tier 1)

WilsonCTS

Lewisburg, TN • On-site

$17/hr

Full-time

Posted 3 days ago

New

Job description

Work Location: Onsite (8- 430 PM CST);

Position Type: 12 months 

Location: Lewisburg, TN

Compensation Range: $17 per hour


Our multinational manufacturing client is seeking a customer-focused and highly organized Tier 1 Customer Service Representative to join Carrier's ICP Family of Brands Customer Service team. This team supports distributors across North America, including Canada, by providing exceptional service and resolving customer inquiries efficiently.


In this high-volume call center environment, you will serve as the first point of contact for customers, handling inbound calls, emails, order inquiries, product support requests, claims, invoicing questions, and dealer referrals. The ideal candidate thrives in a fast-paced environment, enjoys helping customers, and can manage multiple priorities while maintaining accuracy and professionalism.


Key Responsibilities

  • Answer high volumes of incoming customer calls and emails (up to 50 calls per day).
  • Provide information regarding orders, products, parts, equipment, claims, and invoicing.
  • Assist customers with dealer referrals and distributor information.
  • Triage customer inquiries and determine whether issues can be resolved at Tier 1 or require escalation to Tier 2 Support.
  • Route calls and requests to the appropriate departments and resources.
  • Accurately document customer interactions and maintain detailed records in company systems.
  • Enter and process customer orders and transactions with a high degree of accuracy.
  • Resolve customer concerns by identifying solutions and following up to ensure satisfactory resolution.
  • Meet service level expectations, call handling metrics, and customer satisfaction goals.
  • Follow established communication procedures, guidelines, and company policies.
  • Build positive customer relationships through professional and courteous service.
Qualification:
  • High School Diploma or GED.
  • Excellent customer service and communication skills.
  • Strong verbal and written communication abilities.
  • Ability to type 60+ words per minute (WPM).
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organizational and time management skills.
  • Ability to work independently in a fast-paced environment.
  • Strong problem-solving and decision-making skills.
  • High level of initiative, accountability, and attention to detail.
Preferred:
  • Associate Degree (AA, AS, or equivalent post-secondary education).
  • Minimum 2 years of customer service or call center experience.
  • Experience with SAP, Salesforce, or similar CRM/customer service platforms.
  • Experience handling high-volume calls and data entry.



All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now". The indicated pay range for this position is a goodfaith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. The pay band is established by the client company. Factors that may influence an offer include a candidate's skills, experience, geographic location, and expected work quality and quantity. Most candidates will start in the lower half of the pay range, with the upper end reserved for those with extensive experience and skills or who live in higherpay markets. An employee's pay history will not be considered where prohibited by law.

This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.

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