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Tier 1 Associate Jobs in Tennessee (NOW HIRING)

ALO

Warehouse Help Desk Associate

Memphis, TN · On-site

$18 - $24.25/hr

They are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide ... Responsibilities : • Provide Tier 1-2 IT support for warehouse operations, including hardware ...

ALO

Warehouse Help Desk Associate

Memphis, TN · On-site

$18 - $24.25/hr

They are seeking a reliable Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for ... Responsibilities : • Provide Tier 1-2 IT support for warehouse operations, including hardware ...

Advanced Composites

Warehouse Associate

Nashville, TN · On-site

$15.50 - $18.25/hr

... Tier 1 and Tier 2 suppliers. We take pride in our ability to think creatively and dynamically ... Join Our Team as a Warehouse Associate. At our company, we treat each other like family. We foster ...

RJ Young

Account Executive I

Chattanooga, TN

Summary/Objectives The Account Executive - Tier 1 (AE I) is responsible for driving revenue growth ... Associate's or Bachelor's degree in Business or related field preferred AAP/EEO Statement We ...

RJ Young

Account Executive I

Memphis, TN

Summary/Objectives The Account Executive - Tier 1 (AE I) is responsible for driving revenue growth ... Associate's or Bachelor's degree in Business or related field preferred AAP/EEO Statement We ...

RJ Young

Account Executive I

Knoxville, TN

Summary/Objectives The Account Executive - Tier 1 (AE I) is responsible for driving revenue growth ... Associate's or Bachelor's degree in Business or related field preferred AAP/EEO Statement We ...

RJ Young

Account Executive I

Chattanooga, TN · On-site

Summary/Objectives The Account Executive - Tier 1 (AE I) is responsible for driving revenue growth ... Associate's or Bachelor's degree in Business or related field preferred AAP/EEO Statement We ...

RJ Young

Account Executive I

Knoxville, TN · On-site

Summary/Objectives The Account Executive - Tier 1 (AE I) is responsible for driving revenue growth ... Associate's or Bachelor's degree in Business or related field preferred AAP/EEO Statement We ...

RJ Young

Account Executive I

Memphis, TN · On-site

Summary/Objectives The Account Executive - Tier 1 (AE I) is responsible for driving revenue growth ... Associate's or Bachelor's degree in Business or related field preferred AAP/EEO Statement We ...

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All JobsTier 1 Associate JobsTier 1 Associate Jobs in Tennessee

Tier 1 Associate information

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are popular job titles related to Tier 1 Associate jobs in Tennessee?

For Tier 1 Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Tier 1 Associate jobs in Tennessee look for?

The top searched job categories for Tier 1 Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Tier 1 Associate jobs?

Cities in Tennessee with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Tier 1 Customer Service Representative

WilsonCTS

Lewisburg, TN

$17/hr

Full-time

Re-posted 23 days ago

Job description

Job Title: Tier 1 Customer Service Representative
Location: Onsite (Lewisburg, TN) - Monday-Friday (8:00 AM - 4:30 PM)
Employment Type: 24 Months
Pay Rate: $17/hour

Position Overview: 

The Tier 1 Customer Service Representative serves as the first point of contact for customers, providing support for inquiries related to orders, products, claims, invoicing, and general account assistance. This role is responsible for handling a high volume of customer interactions, accurately documenting information, processing transactions, generating sales leads, and ensuring customers are directed to the appropriate resources when additional support is required.

Representatives may handle up to 50 calls per day and are expected to document each interaction while processing related transactions within company systems.

Key Responsibilities: 
Customer Support
  • Manage a high volume of incoming customer calls.
  • Provide dealer referrals and customer assistance.
  • Respond to inquiries regarding order status and order information.
  • Assist customers with product support for parts and equipment.
  • Support transactional requests related to orders, claims, and invoicing.
  • Serve as the initial point of contact for customer inquiries and direct customers to the appropriate department when necessary.
  • Triage customer inquiries and determine whether issues can be resolved at Tier 1 or require escalation to Tier 2 support.
  • Assist with internal customer requests and coordinate transfers when additional support is needed.
  • Identify and assess customer needs to achieve high levels of satisfaction.
  • Build sustainable customer relationships through open and interactive communication.
  • Provide accurate, valid, and complete information using appropriate systems, resources, and tools.
  • Generate sales leads and support team sales objectives.
  • Meet individual and team customer service goals, including call handling expectations and service targets.
  • Handle customer complaints by providing appropriate solutions and alternatives within established timelines and follow through to ensure resolution.
  • Take the extra mile to engage customers and deliver an exceptional customer experience.
Daily Duties:
  • Answer incoming customer calls and respond to customer emails.
  • Route calls and requests to the appropriate resources.
  • Document all customer interactions according to established procedures.
  • Enter accurate order and transaction information into company systems.
  • Process customer accounts and maintain accurate records and documentation.
  • Follow established communication procedures, guidelines, and company policies.
  • Maintain productivity and accuracy in a fast-paced environment.
Qualifications and Skills: 
Required Skills
  • Excellent customer service skills.
  • Strong verbal and written communication abilities.
  • Strong time management and organizational skills.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in Microsoft Office applications, including Excel and Word.
  • Ability to analyze information and make sound recommendations or decisions.
  • Strong interpersonal skills with the ability to build rapport and trust with customers.
  • High degree of self-motivation and initiative.
  • Strong sense of urgency, accountability, and ownership.
  • Excellent follow-up and follow-through skills.
  • Highly organized, flexible, and able to prioritize competing responsibilities while meeting customer needs and business objectives.
Preferred Skills: 
  • Familiarity with SAP.
  • Familiarity with Salesforce.
  • Previous call center experience.
Minimum Requirements: 
  • High School Diploma or equivalent.
  • Typing speed of 60+ words per minute.
  • Experience using Microsoft Office applications.
  • Strong written and oral communication skills.
  • Excellent customer service experience.
Preferred Requirements: 
  • Associate Degree (AA, AS, or equivalent two-year post-secondary education).
  • Minimum of two (2) years of customer service or call center experience.
  • Familiarity with SAP and Salesforce.
Training: 
  • Comprehensive training program provided (6 weeks).

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