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Tier 1 Associate Jobs in Tennessee (NOW HIRING)

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Quality Coordinator

Pulaski, TN

Position Summary Our Tier 1 automotive manufacturing facility is seeking a highly organized and ... Associate's or Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical ...

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Quality Systems Coordinator

Pulaski, TN · On-site

$60K - $70K/yr

Position Summary Our Tier 1 automotive manufacturing facility is seeking a highly organized and ... Associate's or Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical ...

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

Provide Tier 1 and Tier 2 support for end-user computing technologies, business applications, and ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

Provide Tier 1 and Tier 2 support for end-user computing technologies, business applications, and ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

kgs

Call Center Operator (Nights)

Nashville, TN

Accurately categorize, prioritize, and route tickets that cannot be resolved at Tier 1 to the ... Associate's or Bachelor's degree in Information Technology, Business Administration, or a related ...

kgs

Call Center Operator (Swing shift)

Nashville, TN · On-site

Accurately categorize, prioritize, and route tickets that cannot be resolved at Tier 1 to the ... Associate's or Bachelor's degree in Information Technology, Business Administration, or a related ...

Koniag, Inc.

Call Center Operator (Days)

Nashville, TN · On-site

Accurately categorize, prioritize, and route tickets that cannot be resolved at Tier 1 to the ... Associate's or Bachelor's degree in Information Technology, Business Administration, or a related ...

kgs

Call Center Operator (Days)

Nashville, TN

Accurately categorize, prioritize, and route tickets that cannot be resolved at Tier 1 to the ... Associate's or Bachelor's degree in Information Technology, Business Administration, or a related ...

Koniag

Call Center Operator (Nights)

Nashville, TN · On-site

Accurately categorize, prioritize, and route tickets that cannot be resolved at Tier 1 to the ... Associate's or Bachelor's degree in Information Technology, Business Administration, or a related ...

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Tier 1 Associate information

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are popular job titles related to Tier 1 Associate jobs in Tennessee?

For Tier 1 Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Tier 1 Associate jobs in Tennessee look for?

The top searched job categories for Tier 1 Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Tier 1 Associate jobs?

Cities in Tennessee with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Technical Services Representative- 3rd Shift

Mike Collins and Associates

Chattanooga, TN • On-site

$40K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.
MCA, a New Charter company, are seeking a proactive and tech-savvy Technical Support Representative (TSR) to provide Tier 1 IT support and serve as the first point of contact for end-user service requests. This role is ideal for candidates with strong troubleshooting skills, a passion for customer support, and the ability to manage overnight shifts in a fast-paced technical environment.
TSRs are responsible for assessing and resolving front-line technical issues, escalating complex problems to senior support tiers, and maintaining clear and professional communication throughout the support process. You will collaborate with internal teams including NOC (Network Operations Center), CSRs, TSMs, and other IT support tiers as needed.
Key Responsibilities:
  • Serve as the first point of contact for customers via phone, email, or ticketing system
  • Diagnose and resolve Tier 1 issues in a timely and efficient manner
  • Escalate unresolved or advanced issues to higher-tier support teams with proper documentation
  • Follow standard operating procedures and stay updated with all technical support guidelines from the TSM
  • Perform routine preventative maintenance tasks, patch management, and assist with documentation
  • Support Network Operations projects by completing assigned subtasks
  • Maintain detailed logs of customer interactions and technical troubleshooting steps

Typical Tier-1 Support Tasks:
  • End-user software support (Microsoft Office, email clients, web browsers, customer-specific apps)
  • Standard software installation requests (advanced installations escalated to NOC)
  • Anti-malware and antivirus troubleshooting
  • Basic PC hardware diagnostics and support
  • Basic network connectivity troubleshooting (Wi-Fi, DNS, IP conflicts, etc.)

Requirements:
  • Minimum of 1 year experience troubleshooting PC systems in a professional environment
  • Strong verbal and written communication skills
  • Ability to work independently

Recommended Certifications:
  • CompTIA A+ Certification (preferred but not required)

Benefits:
  • Compensation Starting at $40,000 based on experience
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off (PTO)

Work Environment:
  • On-site position
  • Shift available- Monday-Friday 11PM - 8AM

MCA, a New Charter Technologies company, provides a fast, energetic work environment for those seeking technology careers in Chattanooga. We're a top technology services provider in the Chattanooga area with a national reputation. We believe people are our most valuable assets so we're passionate about retaining and developing the best talent available. But more than that, we're a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.
We treat team members with respect, providing an environment where diverse individuals have all the resources they need to perform to their full potential. In fact, we like to think working at MCA is more than just a job. We believe business isn't just about profitability. Having fun is also essential on the way to success. So, we celebrate achievements. We laugh a lot. We treat one another like family, always supporting each other, and we try not to take ourselves too seriously.
MCA, a New Charter Technologies company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. MCA recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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