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Tier 1 Associate Jobs in Tennessee (NOW HIRING)

US Tech Solutions

Call Center Representative

Lewisburg, TN · On-site

$17/hr

Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are ... Associate degree (AA, AS, or equivalent two-year post-secondary education). * Minimum of two (2) ...

New

Varite

Call Center Representative

Lewisburg, TN · On-site

$14.75 - $18.25/hr

Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are ... Associate degree (AA, AS, or equivalent two-year post-secondary education). * Minimum of two (2) ...

New

Butler America

CSR / Call Center Rep

Lewisburg, TN · On-site

$15 - $17/hr

Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives * Agents are ... Associate degree (AA, AS, or equivalent two-year post-secondary education). * Minimum of two (2) ...

New

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Tier 1 Associate information

What is a Tier 1 associate?

A Tier 1 Associate is typically an entry-level employee who performs basic tasks and provides initial support within a company, often in customer service, technical support, or warehouse operations. They are responsible for resolving straightforward issues, processing orders, or assisting customers with common inquiries. Tier 1 Associates follow established guidelines and escalate more complex problems to higher-tier personnel. This role is an essential starting point for gaining experience and advancing within the organization.

What are the key skills and qualifications needed to thrive as a Tier 1 associate?

To thrive as a Tier 1 Associate, you typically need strong communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and office productivity tools is often required. Attention to detail, problem-solving ability, and a positive attitude help individuals excel in assisting customers and managing daily tasks. These skills ensure efficient customer support, accurate information handling, and a positive experience for both clients and the team.

What are the main challenges Tier 1 associates face in managing high volumes of customer inquiries, and how are these typically addressed?

Tier 1 Associates often encounter the challenge of handling large volumes of customer inquiries, especially during peak periods or product launches. To address this, teams typically rely on clearly defined workflows, robust knowledge bases, and escalation protocols to ensure efficient resolution of issues. Continuous training and regular team huddles help associates stay updated on new processes and common solutions. Additionally, collaboration with Tier 2 support or specialized departments ensures that more complex cases are quickly directed to the right experts, maintaining service quality and response times.

What are popular job titles related to Tier 1 Associate jobs in Tennessee?

For Tier 1 Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Tier 1 Associate jobs in Tennessee look for?

The top searched job categories for Tier 1 Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Tier 1 Associate jobs?

Cities in Tennessee with the most Tier 1 Associate job openings:

Tier 1 Associate jobs near you
Infographic showing various Tier 1 Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Representative

US Tech Solutions

Lewisburg, TN • On-site

$17/hr

Other

Posted 3 days ago

New

Job description

$17 per hour

Lewisburg, TN

Contract

Duration: 24 Months

Summary:

We are Customer Service for Client’s ICP family of brands. We serve all North America, including Canada. Our customer base are distributors of our equipment.

Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.

What we help them with:

  • Dealer referrals to distributors

  • Provide customers with order information, assistance

  • Product support: Parts and Equipment

  • Transactional: Orders, Claims and Invoicing

  • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

  • Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives

  • Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2. Specific Responsibilities for this position may include:

  • Answer incoming calls and respond to customers emails

  • Route calls to appropriate resources

  • Document all call information according to standard operating procedures

  • Entering accurate ordering information into a company system.

  • Comfortable working in fast-paced environments

  • Strong time management and organizational skills

  • Proficiency in Microsoft Office Products (Excel, Word)

  • Familiarity with SAP and Call Center, and Sales Force a plus

The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.

Successful candidates will have:

  • Ability to analyze unlike information and draw conclusions/recommendations

  • Strong verbal, written and inter-personal communication skills

  • Proficiency in MS Office tools

  • High degree of self-motivation to address and improve business needs.

  • Sense of urgency, self-initiative, commitment and sense of ownership is a must.

  • Superior follow-up and follow-through skills

  • Highly organized and flexible with the ability to prioritize their individual time while balancing customer’s demands and requirements to meet company objectives and goals.

Minimum Requirements:

  • High School Diploma required

  • Agents must type 60+ WPM

  • Excellent customer service skills

  • Strong written and oral communication skills

  • Experience in Microsoft Office

Preferred Requirements:

  • Associate degree (AA, AS, or equivalent two-year post-secondary education).

  • Minimum of two (2) years of relevant customer service or call center experience.

  • Familiarity with SAP and Salesforce.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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About US Tech Solutions

Sourced by ZipRecruiter

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

Social media

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