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Payments Support Jobs (NOW HIRING)

Quilt Software

Payment Support Specialist

Provo, UT · On-site

$50K/yr

... payments. Key Responsibilities: * Customer Support : Respond to escalated customer inquiries regarding payment issues through various channels (phone, email, chat, transfer from Product Support)

authority

Payment Operations Specialist

Atlanta, GA

$49K - $66K/yr

Authority Brands is seeking an organized and detail-oriented Operations Specialist to support our growing Payments Division. This entry-level role is ideal for someone with 1-2 years of experience in ...

Convera

Payment Support Associate

Santa Ana, CA

$17.75 - $23/hr

Responsible for supporting the Customer Service and Dealer Support teams by managing ECM cases and ... Escalate suspected fraudulent payments immediately. * Act as the first point of contact for ...

SVS Group

Payment Processing Specialist

Tampa, FL · On-site

$24 - $27.50/hr

... Payments Support the Payment Operations That Power Enterprise Banking SVS Group is partnering with a well-established global financial services organization to support high-volume, mission-critical ...

Carson

Office Support - Eugene Lubes

Eugene, OR

$17.75 - $23.50/hr

Answer incoming calls and provide excellent customer service * Assist will-call customers, including processing cash and credit card payments * Support inventory cycle counts and reconcile ...

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Payments Support information

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How much do payments support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for payments support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Payments Support professional, and why are they important?

To excel as a Payments Support professional, you need strong analytical skills, attention to detail, and a background in finance or banking, often supported by relevant education or experience. Familiarity with payment processing systems, reconciliation tools, and knowledge of compliance standards like PCI DSS is typically required. Excellent problem-solving, communication, and customer service skills help you resolve payment issues efficiently and maintain positive client relationships. These abilities ensure accurate transaction handling, regulatory compliance, and high levels of customer satisfaction in a fast-paced financial environment.

What is the difference between Payments Support vs Payments Analyst?

AspectPayments SupportPayments Analyst
Required CredentialsBasic financial or customer service certifications, relevant experienceFinancial certifications, analytical skills, sometimes a degree in finance or related field
Work EnvironmentCustomer service centers, support teams, back-office operationsFinancial institutions, corporate finance departments, data analysis teams
Employer & Industry UsagePayment processing companies, banks, fintech firmsFinancial institutions, payment service providers, banks
Common Search & ComparisonCustomer support roles in paymentsFinancial data analysis in payments

Payments Support primarily focuses on assisting customers with payment issues, troubleshooting, and resolving transaction problems. Payments Analysts analyze payment data, identify trends, and improve payment processes. While both roles involve payments, Payments Support emphasizes customer service, whereas Payments Analysts focus on data analysis and process optimization.

How does a Payments Support professional typically collaborate with other departments to resolve complex payment issues?

Payments Support professionals often work closely with departments such as finance, compliance, and IT to resolve complex payment issues. For example, they may coordinate with finance teams to investigate discrepancies, consult compliance for regulatory concerns, and liaise with IT to troubleshoot technical problems. This cross-functional collaboration ensures timely and accurate resolution of customer inquiries or transaction errors, which is vital for maintaining customer trust and operational efficiency. Effective communication and a proactive approach to problem-solving are key to success in this collaborative environment.

What is Payments Support?

Payments Support refers to professionals or teams responsible for assisting customers and businesses with issues related to processing, receiving, or sending payments. They handle inquiries about payment failures, transaction disputes, refunds, and account reconciliations, ensuring that all payment-related activities run smoothly. Payments Support specialists often work with various payment platforms, banks, and internal systems to troubleshoot and resolve any payment issues. Their role is essential for maintaining customer satisfaction and the integrity of financial operations.
More about Payments Support jobs
What cities are hiring for Payments Support jobs? Cities with the most Payments Support job openings:
What states have the most Payments Support jobs? States with the most job openings for Payments Support jobs include:
What job categories do people searching Payments Support jobs look for? The top searched job categories for Payments Support jobs are:
Payments Support jobs near you
Infographic showing various Payments Support job openings in the United States as of July 2026, with employment types broken down into 59% Full Time, 39% Part Time, 1% Temporary, and 1% Contract. Highlights an 70% Physical, 1% Hybrid, and 29% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Payment Support Specialist

Payment Support Specialist

Surgical Information Systems

Cape Coral, FL • On-site

Full-time

Re-posted 5 days ago

Job description

For 30 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart™ by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs. For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS). 

Serving over 2,900 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes.

Recognized as the No. 1 ASC EHR vendor by Black Book for 11 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2026, 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance.

Discover how SIS can help you Operate Smart™ at sisfirst.com.

THIS IS A REMOTE POSITION

Join a team that plays an important role in helping surgery centers operate smoothly and efficiently. As a Payment Support Specialist, you will partner with clients and internal teams to reconcile payments, support accurate posting of payments and adjustments, and help ensure patient account transactions are handled with precision, timeliness, and care. This is a great opportunity for someone who enjoys detail-oriented work, problem-solving, and making a meaningful impact in a fast-paced healthcare revenue cycle environment.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

  • Maintain site-specific details for assigned clients
  • Monitor and audit payment posting activities to ensure accuracy, consistency, and adherence to company and payer guidelines.
  • Ability to read and interpret an EOB
  • Provide feedback, guidance, and training support to payment posters to correct and prevent posting errors.
  • Retrieve daily banking and lockbox correspondence
  • Verify that the correct contract rate is applied to billing
  • Communicate with and provide documentation to the payment posting department
  • Serve as the liaison for document management between the payment posting team and clients to support effective payment posting and reconciliation
  • Ensure timely posting of patient and insurance payments
  • Process virtual insurance credit card payments
  • Resolve clarification log inquiries on a daily basis
  • Ability to solve problems related to assigned tasks
  • Ability to verify contractual adjustments at time of posting
  • Perform payment corrections requested by AR Specialist
  • Generate/balance EOM closing reports
  • Communicate professionally with internal and/or external clients
  • Pull case documents for audits as needed
  • Complete posting for clients with offshore restrictions, as needed
  • Monitor credit balances and unassigned payments
  • Prepare refund packages to be sent to client
  • Perform other assigned duties
  • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

EDUCATION DESIRED:

High school diploma or GED equivalent

 SPECIFIC KNOWLEDGE & SKILLS REQUIRED:

  • Healthcare payment posting experience required
  • Proven experience monitoring payment posting activities to ensure accuracy and consistency
  • Knowledge of computers and Windows-driven software (MS Word, Excel, and Outlook)
  • Excellent command of written and spoken English
  • Cooperative work attitude with co-workers, management, patients, and external contacts
  • Ability to promote a favorable company image with patients, insurance companies, and the general public
  • Strong attention to detail and speed while working within tight deadlines
  • Exceptional ability to follow oral and written instructions
  • A high degree of flexibility and professionalism

SPECIFIC KNOWLEDGE & SKILLS REQUIRED:

  • Experience working in an Ancillary or Ambulatory Surgery Center (ASC)
  • Working knowledge of IPAs and health plans is required
  • Comfortable with both electronic and manual payor follow-up
  • Able to quickly identify trends and escalate as appropriate
  • Ability to read, analyze and interpret insurance plans, financial reports, and legal documents

SUPERVISORY RESPONSIBILITIES:

None.

PHYSICAL REQUIREMENTS:

  • Requires the ability to use a telephone
  • Requires the ability to use a computer
  • Most work will be performed in a seated, climate-controlled office environment
  • Requires the ability to work independently

We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses

Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.

At this time we are unable to sponsor H1B candidates

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