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Payments Support Jobs (NOW HIRING)

King Plastic Corporation

ACCOUNTING CLERK

North Port, FL · On-site

$16.50 - $21.25/hr

Respond to vendor and internal inquiries regarding billing and payments * Support audits by providing requested documentation * Perform other accounting and administrative duties as assigned ...

King Plastic Corporation

ACCOUNTING CLERK

North Port, FL

$16.50 - $21.25/hr

Respond to vendor and internal inquiries regarding billing and payments * Support audits by providing requested documentation * Perform other accounting and administrative duties as assigned ...

Soni Resources

Accountant

New York, NY · On-site

$140K/yr

Support quarterly and annual budgeting * Assist with annual financial reviews and 401(k) audits * Process escrow transactions, wires, ACH payments, and state tax payments * Support payroll processing ...

Gotion, Inc.

Accounts Payable Accountant

Fremont, CA · On-site

$52K - $70K/yr

Respond to inquiries from vendors and internal departments regarding invoices and payments. * Support audits by providing necessary documentation and reports. * Assist in streamlining AP processes ...

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Payments Support information

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How much do payments support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for payments support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is payments support?

Payments Support refers to professionals or teams responsible for assisting customers and businesses with issues related to processing, receiving, or sending payments. They handle inquiries about payment failures, transaction disputes, refunds, and account reconciliations, ensuring that all payment-related activities run smoothly. Payments Support specialists often work with various payment platforms, banks, and internal systems to troubleshoot and resolve any payment issues. Their role is essential for maintaining customer satisfaction and the integrity of financial operations.

What are the key skills and qualifications needed to thrive as a payments support professional, and why are they important?

To excel as a Payments Support professional, you need strong analytical skills, attention to detail, and a background in finance or banking, often supported by relevant education or experience. Familiarity with payment processing systems, reconciliation tools, and knowledge of compliance standards like PCI DSS is typically required. Excellent problem-solving, communication, and customer service skills help you resolve payment issues efficiently and maintain positive client relationships. These abilities ensure accurate transaction handling, regulatory compliance, and high levels of customer satisfaction in a fast-paced financial environment.

How does a payments support professional typically collaborate with other departments to resolve complex payment issues?

Payments Support professionals often work closely with departments such as finance, compliance, and IT to resolve complex payment issues. For example, they may coordinate with finance teams to investigate discrepancies, consult compliance for regulatory concerns, and liaise with IT to troubleshoot technical problems. This cross-functional collaboration ensures timely and accurate resolution of customer inquiries or transaction errors, which is vital for maintaining customer trust and operational efficiency. Effective communication and a proactive approach to problem-solving are key to success in this collaborative environment.

What is the difference between Payments Support vs Payments Analyst?

AspectPayments SupportPayments Analyst
Required CredentialsBasic financial or customer service certifications, relevant experienceFinancial certifications, analytical skills, sometimes a degree in finance or related field
Work EnvironmentCustomer service centers, support teams, back-office operationsFinancial institutions, corporate finance departments, data analysis teams
Employer & Industry UsagePayment processing companies, banks, fintech firmsFinancial institutions, payment service providers, banks
Common Search & ComparisonCustomer support roles in paymentsFinancial data analysis in payments

Payments Support primarily focuses on assisting customers with payment issues, troubleshooting, and resolving transaction problems. Payments Analysts analyze payment data, identify trends, and improve payment processes. While both roles involve payments, Payments Support emphasizes customer service, whereas Payments Analysts focus on data analysis and process optimization.

More about Payments Support jobs

What cities are hiring for Payments Support jobs?

Cities with the most Payments Support job openings:

What states have the most Payments Support jobs?

States with the most job openings for Payments Support jobs include:

What are popular job titles related to Payments Support jobs?

For Payments Support jobs, the most frequently searched job titles are:

Payments Support jobs near you
Infographic showing various Payments Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

FRFS Senior/Lead Customer Support Specialist

Atlanta, GA • On-site

Federal Reserve Bank of San Francisco
Public Administration • 1 - 5K employees
Learn more about Federal Reserve Bank of San Franciscoexternal

Full-time

Posted 12 days ago

Key responsibilities

  • Provide advanced customer support by troubleshooting and resolving complex payment, connectivity, and application issues for users of Federal Reserve Financial Services products.

  • Lead or contribute to incident management, cross-team testing, and training initiatives related to payment processing and operational activities.

  • Monitor payment processing platforms, perform research on transaction issues, and escalate complex technical problems to higher support levels.

Job description

CompanyFederal Reserve Bank of Kansas CityFederal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine Solutions, Fedwire Funds and Securities, the National Settlement Service (NSS), FedCash1, FedACH, Check Services, and the FedNow Service. FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.
The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.
The Senior Payments Support Center Specialist is a senior-level position responsible for providing advanced customer support and operational leadership within Federal Reserve Financial Services (FRFS). This role requires deep technical and business process expertise, proactive incident management, and the ability to lead cross-functional testing and training initiatives. The Specialist acts as a primary point of contact for complex payment and check processing issues, ad-hoc requests, and serves as a knowledge resource for both internal teams and external financial institutions.
Shift: Monday-Friday 6:00am ET- 2:30pm ET

Key Activities:

  • Works independently with expert-level judgment and minimal supervision.

  • Serves as a leader for complex, high-impact operational situations.

  • Representsthe Support Center during incident management events.

  • Demonstrates proactive communication, cross-team collaboration, and advanced problem-solving skills.

  • Provides customer support to users of Federal Reserve Financial Services (FRFS) products and applications byidentifying, troubleshooting, and resolving a variety of customer connectivity, payment, application, and processing inquiries and incidents.

  • Monitorspayment processing platformand performs necessary tasks to ensure inbound files are processed and released according to published guidelines.

  • Perform extensive researchregardingtransaction and electronic payment file processing to mitigate risk.

  • Mayassistin updating administrative reports, operational checklists,andknowledgebasearticles.

  • Utilizes customer relationship management tools to log, track, and monitor customer inquiries.

  • Appropriatelyidentifiesand escalates complex technical problems and/or advanced questions to next-level support.

  • Assistsother customer servicespecialistsas needed.

Required Qualifications

  • High School Diploma or GED;Associate degreeor equivalent education/experience preferred

  • Superior customer service and problem-solving skills to create a positive customer experience

  • Stronginterpersonal and written communication skills

  • Ability to work both independently and in cross-functional teams with colleagues in multiple Federal Reserve locations.

  • Intermediate troubleshooting skills

  • Demonstrated ability to understand and apply department standard operating policies and procedures.

It'sadded value if you have

  • Technical knowledge of operating systems, browsers, basic internet navigation, downloading/installing software, and basic networking knowledge.

Technical & Process Expertise

  • Provide advanced troubleshooting for FRFS products and applications, including connectivity, payment processing, and application-specific issues.

  • Lead or contribute to projects by providing analysis, requirements review, testing oversight, and validation prior to customer release.

  • Serve as a liaison between the Support Center, FRFS Operations, IT, and Product Management.

  • Identifyand escalate potential cyber events, phishing attempts, or security concerns.

Qualifications & Requirements

  • Minimum 3 years of relevant experience in technical and financial business processes, 6+ years preferred

  • Preferred certifications: A+, CCENT, Microsoft Fundamentals, AAP, APRP, Faster Payments Certificate Program, National Check Professional.

  • Demonstrated master-level understanding of technical and financial processes, with specialized depth in payment systems or related disciplines.

  • Ability to train, delegate, review work, and serve as a knowledge resource for less experienced staff.

Additional Details:

Locations:

  • The selected candidate willresidewithin a reasonable commuting distancedefined by theemploying Reserve Bank and will work full-time onsite.

  • The following Reserve Bank locations are preferred due to the concentration of FRFS team members in these locations: Atlanta, Kansas City, and Minneapolis.

  • Not eligible for remote work or relocation assistance

Shift:

  • Monday- Friday 6:00am ET- 2:30pm ET

Screening:

This position hasadditionalscreening requirements due to the information accessed while performing the job. Theseadditionalscreenings would beinitiatedat the time of offer acceptance and can take up to a couple of months to be completed. You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks.

Sponsorship:
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Full Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)NoJob CategoryCustomer Experience Family Group, Information Technology Family GroupWork ShiftFirst (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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