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Payments Support Jobs (NOW HIRING)

City of New York

PAYMENT SUPPORT ASSOCIATE

Manhattan, NY · On-site

$40K - $50K/yr

The Office of Fiscal Operations is HRA's primary payments and accounting office, and the core ... Verify supporting documentation and required signatures before processing. - Use the City ...

SVS Group

Payment Processing Specialist

Tampa, FL · On-site

$24 - $27.50/hr

... Payments Support the Payment Operations That Power Enterprise Banking SVS Group is partnering with a well-established global financial services organization to support high-volume, mission-critical ...

Align Technology, Inc.

$17.75 - $22/hr

Raise purchase request/purchase orders, monitor processing, progress and payments * Support quotation, contract generation and contract submission * Prepare internal reports and supporting documents ...

Crate&Barrel

Stock Associate

Tampa, FL · On-site

$13.75 - $17.25/hr

Greet customers, respond to questions, process payments; Support store safety, loss prevention, and training

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How much do payments support jobs pay per hour?

As of May 29, 2026, the average hourly pay for payments support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Payments Support professional, and why are they important?

To excel as a Payments Support professional, you need strong analytical skills, attention to detail, and a background in finance or banking, often supported by relevant education or experience. Familiarity with payment processing systems, reconciliation tools, and knowledge of compliance standards like PCI DSS is typically required. Excellent problem-solving, communication, and customer service skills help you resolve payment issues efficiently and maintain positive client relationships. These abilities ensure accurate transaction handling, regulatory compliance, and high levels of customer satisfaction in a fast-paced financial environment.

How does a Payments Support professional typically collaborate with other departments to resolve complex payment issues?

Payments Support professionals often work closely with departments such as finance, compliance, and IT to resolve complex payment issues. For example, they may coordinate with finance teams to investigate discrepancies, consult compliance for regulatory concerns, and liaise with IT to troubleshoot technical problems. This cross-functional collaboration ensures timely and accurate resolution of customer inquiries or transaction errors, which is vital for maintaining customer trust and operational efficiency. Effective communication and a proactive approach to problem-solving are key to success in this collaborative environment.

What is Payments Support?

Payments Support refers to professionals or teams responsible for assisting customers and businesses with issues related to processing, receiving, or sending payments. They handle inquiries about payment failures, transaction disputes, refunds, and account reconciliations, ensuring that all payment-related activities run smoothly. Payments Support specialists often work with various payment platforms, banks, and internal systems to troubleshoot and resolve any payment issues. Their role is essential for maintaining customer satisfaction and the integrity of financial operations.

What is the difference between Payments Support vs Payments Analyst?

AspectPayments SupportPayments Analyst
Required CredentialsBasic financial or customer service certifications, relevant experienceFinancial certifications, analytical skills, sometimes a degree in finance or related field
Work EnvironmentCustomer service centers, support teams, back-office operationsFinancial institutions, corporate finance departments, data analysis teams
Employer & Industry UsagePayment processing companies, banks, fintech firmsFinancial institutions, payment service providers, banks
Common Search & ComparisonCustomer support roles in paymentsFinancial data analysis in payments

Payments Support primarily focuses on assisting customers with payment issues, troubleshooting, and resolving transaction problems. Payments Analysts analyze payment data, identify trends, and improve payment processes. While both roles involve payments, Payments Support emphasizes customer service, whereas Payments Analysts focus on data analysis and process optimization.

More about Payments Support jobs
What cities are hiring for Payments Support jobs? Cities with the most Payments Support job openings:
What states have the most Payments Support jobs? States with the most job openings for Payments Support jobs include:
What job categories do people searching Payments Support jobs look for? The top searched job categories for Payments Support jobs are:
Payments Support jobs near you
Infographic showing various Payments Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, and 23% Part Time. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
PAYMENT SUPPORT ASSOCIATE

PAYMENT SUPPORT ASSOCIATE

City of New York

Manhattan, NY • On-site

$40K - $50K/yr

Full-time

Posted 4 days ago

City Of New York rating

7.1

Company rating: 7.1 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

472nd of 638 rated public administrative organizations

Job description

Company Description
Job Description
APPLICANTS MUST BE PERMANENT IN THE APPROPRIATE TITLE NAME CIVIL SERVICE TITLE OR BE OR HAVE PASSED THE RECENT CIVIL SERVICE EXAM #3120 AND BE IMMEDIATELYREACHABLE.
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
The Office of Fiscal Operations is HRA's primary payments and accounting office, and the core responsibilities are carried out through the operations of the Bureau of Accounts Payable, Revenue and Reimbursement, and Disbursement & Grant Accounting. The Division of Accounts Payable and Reporting (DAPR) is responsible for the employee expense claim processing, auditing, and data entry.
The Office of Fiscal Operations/ Bureau of Accounts Payable (BAP) is requesting to fill a Clerical Associate III position to function as a Payment Support Associate within the Vendor Payment Unit, who will:
- Receive and log all vendor invoices submitted by DSS/HRA/DHS program areas or external service providers. Time-stamp and enter invoice details (e.g., date received, vendor name, invoice amount, service period) into the Vendor Payment Unit's database.
- Ensure invoices are complete, accurate, and properly authorized. Verify supporting documentation and required signatures before processing.
- Use the City's Financial Management System (FMS), as well as Passport, PayTrace, and CARES, to perform timely data entry and create vendor payment vouchers.
- Scan, index, and upload payment vouchers and related documents to the HRA One Viewer for digital recordkeeping.
- File completed payment packages consisting of invoices, vouchers, and supporting documents according to the unit's filing system. Ensure accurate filing by vendor name, contract number, and fiscal year.
- Maintain and update a daily log of all processed invoices and activities within the unit.
- Review and process payments through Passport, ensuring swift and compliant disbursements.
- Retrieve invoices and payment files for auditors and internal units upon request
Hours/Schedule: 9 to 5
CLERICAL ASSOCIATE - 10251
Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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