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Senior Service Desk Jobs (NOW HIRING)

DMI

Sr. Service Desk Shift Lead

Atlanta, GA

Learn more at www.dminc.com DMI, LLC is seeking a Sr. Service Desk Shift Lead to join us. Duties and Responsibilities: * Oversee daily service desk operations, ensuring timely resolution of IT ...

Peraton

Senior Service Desk Manager

Albuquerque, NM

Serve as the senior leader for all IT service desk operations under Task 2 of the NNSA OST IT Support PWS * Lead, motivate, and mentor a team of Tier I and II service desk professionals, fostering a ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Sr. Service Desk Shift Lead to join us. Duties and Responsibilities: * Oversee daily service desk operations, ensuring timely ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Sr. Service Desk Shift Lead to join us. Duties and Responsibilities: * Oversee daily service desk operations, ensuring timely ...

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Sr. Service Desk Analyst

Richmond, VA

$20 - $27.50/hr

\n \n \n A leading Richmond based tech services organization is looking for a Sr . Service Desk Analyst to manage the delivery of technical issue resolution and infrastructure support within an ...

Navtech, Inc.

Sr Service Desk Representative

Dallas, TX · On-site

Sr Service Desk Representative Duration: Long Term Client Location: Dallas, TX Remote Role Provide support for technical issues/requests/questions in a 24/7 call center environment. Productivity and ...

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

Provide insights and recommendations to the Senior Service Desk Manager. • Leadership Development * Engage in mentorship and leadership training programs. * Participate in strategic planning ...

Wedbush

Senior Analyst, Service Desk

Jersey City, NJ · On-site

$96K - $127K/yr

They are seeking a Senior Service Desk Analyst to lead the IT support team, resolve complex technical issues, and develop service desk policies to ensure high-quality service delivery.

Neptune

Senior Service Desk Technician

Tallassee, AL · On-site

Senior Service Desk Technician This role delivers technical support to employees across enterprise platforms like Active Directory, Entra ID, Microsoft 365, and Intune. Key responsibilities include ...

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Senior Service Desk information

See salary details

$37K

$106.6K

$133.5K

How much do senior service desk jobs pay per year?

As of Jul 23, 2026, the average yearly pay for senior service desk in the United States is $106,601.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Service Desk professional, and why are they important?

To excel as a Senior Service Desk professional, you need strong troubleshooting abilities, in-depth IT knowledge, and experience with incident management, usually supported by certifications such as ITIL or CompTIA. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop and network diagnostic tools, is commonly required. Outstanding communication, patience, and problem-solving skills help you effectively assist users and mentor junior team members. These skills ensure swift resolution of technical issues, maintain high user satisfaction, and support overall IT service continuity.

How does a Senior Service Desk professional typically contribute to team development and mentorship?

As a Senior Service Desk professional, you often play a key role in mentoring junior team members and supporting their technical growth. This includes providing guidance on complex troubleshooting, sharing best practices, and helping new staff acclimate to service desk procedures. Senior team members also assist in developing training materials and may lead knowledge-sharing sessions, ensuring the entire team stays up-to-date with evolving technologies and customer service standards. This collaborative environment not only strengthens the team but also offers opportunities for leadership and career advancement.

What are Senior Service Desk professionals?

Senior Service Desk professionals are experienced IT support specialists who provide advanced technical assistance to users within an organization. They handle complex issues related to hardware, software, and network systems that cannot be resolved by junior staff. In addition to troubleshooting, they may oversee service desk operations, mentor junior technicians, and help develop support procedures and best practices. Their role is crucial in ensuring minimal downtime and maintaining high levels of user satisfaction.

What is the difference between Senior Service Desk vs Service Desk Technician?

AspectSenior Service DeskService Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst (entry-level)
Work EnvironmentCorporate IT support, help desk, remote troubleshootingHelp desk, technical support, on-site or remote
ResponsibilitiesAdvanced troubleshooting, mentoring, process improvementBasic troubleshooting, ticket resolution, user support

The Senior Service Desk typically handles complex issues, mentors junior staff, and improves support processes, requiring more certifications and experience. Service Desk Technicians focus on resolving common user issues and providing basic support. The senior role involves leadership and advanced skills, while the technician role is more entry-level and task-focused.

More about Senior Service Desk jobs
What cities are hiring for Senior Service Desk jobs? Cities with the most Senior Service Desk job openings:
What are the most commonly searched types of Service Desk jobs? The most popular types of Service Desk jobs are:
What states have the most Senior Service Desk jobs? States with the most job openings for Senior Service Desk jobs include:
What job categories do people searching Senior Service Desk jobs look for? The top searched job categories for Senior Service Desk jobs are:
Senior Service Desk jobs near you
Infographic showing various Senior Service Desk job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $106,601 per year, or $51.3 per hour.
Sr. Service Desk Shift Lead

Sr. Service Desk Shift Lead

DMI

Atlanta, GA

Full-time

Medical, Life, Retirement

Posted 10 hours ago

Job description

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com


DMI, LLC is seeking a Sr. Service Desk Shift Lead to join us. 

Duties and Responsibilities:

  • Oversee daily service desk operations, ensuring timely resolution of IT incidents and service requests.
  • Lead and mentor a team of service desk technicians, providing guidance and support to enhance performance.
  • Monitor service levels and ensure adherence to established SLAs and KPIs.
  • Act as the primary escalation point for complex technical issues and critical incidents.
  • Coordinate shift schedules, workload distribution, and coverage to maintain 24/7 operational support.
  • Implement and enforce service desk policies, procedures, and best practices.
  • Collaborate with IT leadership to identify process improvements and enhance service efficiency.
  • Conduct training sessions to develop team members’ technical skills and customer service capabilities.
  • Generate reports and analyze service desk performance metrics to drive continuous improvement.
  • Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.
  • Facilitate effective communication between the service desk, end users, and other IT teams.
  • Support onboarding of new employees by providing training on IT systems and support processes.

Education and Years of Experience:  

  • Bachelor of Science in Information Technology or other related field
  • 2-4 Years of Experience working as a Service Desk Shift Lead

Required and Desired Skills/Certifications: 

  • ITIL Preferred  

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia

#LI-JL1


$141,614.00
$141,614.00

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

  • Do What’s Right – We lead with honesty and integrity.
  • Own the Outcome – We take responsibility and deliver.
  • Deliver for Our Customers – We are relentless about delivering value.
  • Think Bold, Act Smart – We innovate with purpose.
  • Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

  • Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. 

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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