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Senior Service Desk Jobs (NOW HIRING)

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Sr. Service Desk Analyst

Richmond, VA · On-site

$20 - $27.50/hr

\n \n \n A leading Richmond based tech services organization is looking for a Sr . Service Desk Analyst to manage the delivery of technical issue resolution and infrastructure support within an ...

Navtech, Inc.

Sr Service Desk Representative

Dallas, TX · On-site

Sr Service Desk Representative Duration: Long Term Client Location: Dallas, TX Remote Role Provide support for technical issues/requests/questions in a 24/7 call center environment. Productivity and ...

Navtech

Sr Service Desk Representative

Dallas, TX

Sr Service Desk Representative Duration: Long Term Client Location: Dallas, TX Remote Role Provide support for technical issues/requests/questions in a 24/7 call center environment. Productivity and ...

Wedbush

Senior Analyst, Service Desk

Jersey City, NJ · On-site

$96K - $127K/yr

They are seeking a Senior Service Desk Analyst to lead the IT support team, resolve complex technical issues, and develop service desk policies to ensure high-quality service delivery.

New

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

Provide insights and recommendations to the Senior Service Desk Manager. • Leadership Development * Engage in mentorship and leadership training programs. * Participate in strategic planning ...

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Senior Service Desk information

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$106.6K

$133.5K

How much do senior service desk jobs pay per year?

As of Jun 12, 2026, the average yearly pay for senior service desk in the United States is $106,601.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What jobs pay $400 an hour?

Jobs that pay $400 an hour typically include specialized roles such as senior consultants, highly experienced attorneys, certain medical specialists, and top-tier executive positions. These roles often require advanced skills, extensive experience, and professional certifications, and they may involve consulting, legal, medical, or executive work environments.

What is the role of a senior service desk?

A senior service desk professional provides advanced technical support and troubleshooting for IT issues, often overseeing help desk operations and mentoring junior staff. They typically have strong communication skills, knowledge of ticketing systems, and may hold certifications like ITIL or CompTIA, working to ensure efficient resolution of user problems and maintaining service quality.

What are the key skills and qualifications needed to thrive as a Senior Service Desk professional, and why are they important?

To excel as a Senior Service Desk professional, you need strong troubleshooting abilities, in-depth IT knowledge, and experience with incident management, usually supported by certifications such as ITIL or CompTIA. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop and network diagnostic tools, is commonly required. Outstanding communication, patience, and problem-solving skills help you effectively assist users and mentor junior team members. These skills ensure swift resolution of technical issues, maintain high user satisfaction, and support overall IT service continuity.

What job makes $10,000 a month without a degree?

A Senior Service Desk role typically does not reach $10,000 a month without significant experience, certifications, or specialized skills. High-paying IT support or technical roles may approach this level for those with advanced expertise, certifications like ITIL or CompTIA, and extensive industry experience, often in managerial or specialized positions. Generally, achieving such income without a degree requires proven skills, certifications, and a strong professional track record.

How does a Senior Service Desk professional typically contribute to team development and mentorship?

As a Senior Service Desk professional, you often play a key role in mentoring junior team members and supporting their technical growth. This includes providing guidance on complex troubleshooting, sharing best practices, and helping new staff acclimate to service desk procedures. Senior team members also assist in developing training materials and may lead knowledge-sharing sessions, ensuring the entire team stays up-to-date with evolving technologies and customer service standards. This collaborative environment not only strengthens the team but also offers opportunities for leadership and career advancement.

What are Senior Service Desk professionals?

Senior Service Desk professionals are experienced IT support specialists who provide advanced technical assistance to users within an organization. They handle complex issues related to hardware, software, and network systems that cannot be resolved by junior staff. In addition to troubleshooting, they may oversee service desk operations, mentor junior technicians, and help develop support procedures and best practices. Their role is crucial in ensuring minimal downtime and maintaining high levels of user satisfaction.

What is the difference between Senior Service Desk vs Service Desk Technician?

AspectSenior Service DeskService Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst (entry-level)
Work EnvironmentCorporate IT support, help desk, remote troubleshootingHelp desk, technical support, on-site or remote
ResponsibilitiesAdvanced troubleshooting, mentoring, process improvementBasic troubleshooting, ticket resolution, user support

The Senior Service Desk typically handles complex issues, mentors junior staff, and improves support processes, requiring more certifications and experience. Service Desk Technicians focus on resolving common user issues and providing basic support. The senior role involves leadership and advanced skills, while the technician role is more entry-level and task-focused.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day often include specialized roles such as senior consultants, high-level executives, certain freelance or contract professionals, and some IT or engineering project managers with extensive experience and certifications. These positions typically require advanced skills, significant expertise, and often involve project-based or consulting work in high-demand industries.
More about Senior Service Desk jobs
What cities are hiring for Senior Service Desk jobs? Cities with the most Senior Service Desk job openings:
What are the most commonly searched types of Service Desk jobs? The most popular types of Service Desk jobs are:
What states have the most Senior Service Desk jobs? States with the most job openings for Senior Service Desk jobs include:
What job categories do people searching Senior Service Desk jobs look for? The top searched job categories for Senior Service Desk jobs are:
Senior Service Desk jobs near you
Infographic showing various Senior Service Desk job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Temporary. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $106,601 per year, or $51.3 per hour.
Senior Service Desk Technician

Senior Service Desk Technician

Yukon-Kuskokwim Health Corporation

Bethel, AK • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 5 days ago

Job description

Senior Service Desk Technician
Bethel, Alaska
We are working together to achieve excellent health. Come join us!
The Yukon-Kuskokwim Health Corporation is a Tribal health care organization, serving nearly 30,000 people living across rural, southwest Alaska in villages with populations from about 10 to more than 1,000. Bethel, the regional hub and location of the only hospital in the region, has a population of nearly 7,000. The Yukon-Kuskokwim Delta is home to thousands of lakes and two primary rivers-the Kuskokwim and Yukon.
We offer a broad range of employment opportunities and the chance to make a meaningful impact on the health of people in the region.
Position Summary: The Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes triaging incoming phone calls, prioritizing, documenting, and resolving or escalating end user help requests on all corporate hardware and software. The Service Desk Technician will maintain and log all support calls to the support center database application for call tracking and SLA requirements. The Service Desk Technician will serve as operator in lieu of.
Position Qualifications:
  • High School Diploma or equivalent.
  • 1 year experience in general desktop experience with hardware and business applications such as word processing, databases, spreadsheets and operating systems preferred.
  • Valid drivers license or equivalent. An A+ certification is preferred.
  • Personal computer, personal cell phone, personal high-speed internet.
  • A basic understanding of computer technology and terms such as operating systems, hardware, office automation applications, peripheral installations (printers, scanners, monitors, etc.).
  • This job has no supervisory responsibilities.
  • This job has no on call responsibilities.

Benefits Include:
  • Generous PTO - beginning at 4.5 weeks
  • Ten paid holidays
  • Comprehensive healthcare coverage
  • Life and Disability Insurance
  • Flexible Spending Account
  • Retirement plans
  • Employee Wellness Center

C#
Additional Information:
ID:18352Location:BethelDepartment:TechnologyEmployment Duration:80 Full timeTemporary Status:Not ApplicableHours per Week:40Minimum Hourly Pay:21.78FLSA Status:Non-exempt
Yukon Kuskokwim Health Corporation is an Affirmative Action/Equal Opportunity Employer. All qualified individuals will receive consideration for employment without regard to race, ethnicity, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status and any other basis protected by law. Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly.
Under P.L. 93-638, preference is given to Alaska Native/American Indian applicants.
For more information, please contact the YKHC Recruitment Department at YKHCRecruitment@YKHC.org or phone (907) 543-6060 and ask to speak with a recruiter.
To view more positions available please visit YKHC Career Center (https://chu.tbe.taleo.net/chu01/ats/careers/v2/jobSearch?org=YKHC&cws=41)

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