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Senior Service Desk Jobs in Arizona (NOW HIRING)

The Intersect Group

Service Desk Lead

Scottsdale, AZ · On-site

Role Summary The Intersect Group is seeking a Service Desk Lead to serve as the senior technical resource for a high performing Service Desk team. This is a hands on leadership role focused on ...

GTI Fabrication

Service Desk Technician II

Goodyear, AZ · On-site

$26 - $31/hr

Safety I Quality I Customer Obsession I Speed I Agility Position Overview The Service Desk Technician II provides advanced technical support for GTI employees while serving as a senior member of the ...

GTI Fabrication

Service Desk Technician II

Phoenix, AZ · On-site

$26 - $31/hr

Safety I Quality I Customer Obsession I Speed I Agility Position Overview The Service Desk Technician II provides advanced technical support for GTI employees while serving as a senior member of the ...

GTI Fabrication

Service Desk Technician II

Phoenix, AZ · On-site

$26 - $31/hr

Safety I Quality I Customer Obsession I Speed I Agility Position Overview The Service Desk Technician II provides advanced technical support for GTI employees while serving as a senior member of the ...

Intuit

Staff Service Desk Analyst

Tucson, AZ · Hybrid

$17.50 - $24/hr

The Staff Service Desk Analyst will be looked upon as the go-to lead technical and program resource ... senior leadership - to resolve issues impacting end users systemically. * Act as an escalation ...

Intuit

Staff Service Desk Analyst

Tucson, AZ · Hybrid

$17.50 - $24/hr

The Staff Service Desk Analyst will be looked upon as the go-to lead technical and program resource ... senior leadership - to resolve issues impacting end users systemically. * Act as an escalation ...

Intuit

Staff Service Desk Analyst

Tucson, AZ · On-site

$19.50 - $26.50/hr

The Staff Service Desk Analyst will be looked upon as the go-to lead technical and program resource ... senior leadership - to resolve issues impacting end users systemically. * Act as an escalation ...

IDEALFORCE LLC

Service Desk Analyst (40340)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... senior network administration staff of problems that cannot be solved by Service Desk staff and follow up with the users regarding the resolution Follow established computer security policies Any ...

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Senior Service Desk information

See Arizona salary details

$34.5K

$99.3K

$124.4K

How much do senior service desk jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior service desk in Arizona is $99,340.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,800.00 and $108,600.00 per year, depending on experience, location, and employer.

What is a senior service desk?

Senior Service Desk professionals are experienced IT support specialists who provide advanced technical assistance to users within an organization. They handle complex issues related to hardware, software, and network systems that cannot be resolved by junior staff. In addition to troubleshooting, they may oversee service desk operations, mentor junior technicians, and help develop support procedures and best practices. Their role is crucial in ensuring minimal downtime and maintaining high levels of user satisfaction.

How does a senior service desk professional typically contribute to team development and mentorship?

As a Senior Service Desk professional, you often play a key role in mentoring junior team members and supporting their technical growth. This includes providing guidance on complex troubleshooting, sharing best practices, and helping new staff acclimate to service desk procedures. Senior team members also assist in developing training materials and may lead knowledge-sharing sessions, ensuring the entire team stays up-to-date with evolving technologies and customer service standards. This collaborative environment not only strengthens the team but also offers opportunities for leadership and career advancement.

What are the key skills and qualifications needed to thrive as a senior service desk professional, and why are they important?

To excel as a Senior Service Desk professional, you need strong troubleshooting abilities, in-depth IT knowledge, and experience with incident management, usually supported by certifications such as ITIL or CompTIA. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop and network diagnostic tools, is commonly required. Outstanding communication, patience, and problem-solving skills help you effectively assist users and mentor junior team members. These skills ensure swift resolution of technical issues, maintain high user satisfaction, and support overall IT service continuity.

What is the difference between Senior Service Desk vs Service Desk Technician?

AspectSenior Service DeskService Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst (entry-level)
Work EnvironmentCorporate IT support, help desk, remote troubleshootingHelp desk, technical support, on-site or remote
ResponsibilitiesAdvanced troubleshooting, mentoring, process improvementBasic troubleshooting, ticket resolution, user support

The Senior Service Desk typically handles complex issues, mentors junior staff, and improves support processes, requiring more certifications and experience. Service Desk Technicians focus on resolving common user issues and providing basic support. The senior role involves leadership and advanced skills, while the technician role is more entry-level and task-focused.

What does a senior service desk analyst do?

A senior service desk analyst provides technical support and troubleshooting for IT issues, assisting end-users with hardware, software, and network problems. They often handle complex incidents, escalate issues when necessary, and may mentor junior staff while using tools like ticketing systems and remote support software.

What are the most commonly searched types of Service Desk jobs in Arizona?

The most popular types of Service Desk jobs in Arizona are:

What are popular job titles related to Senior Service Desk jobs in Arizona?

For Senior Service Desk jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Senior Service Desk jobs in Arizona look for?

The top searched job categories for Senior Service Desk jobs in Arizona are:

Senior Service Desk jobs near you
Infographic showing various Senior Service Desk job openings in Arizona as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $99,340 per year, or $47.8 per hour.

Senior Service Desk Technician (Phoenix, AZ)

Edelman Financial Engines, LLC

Phoenix, AZ • Hybrid

$48K - $60K/yr

Full-time

Medical, Dental, Retirement

Re-posted 3 days ago

Edelman Financial Engines rating

9.2

Company rating: 9.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

As a Senior Service Desk Technician on the IT Service Desk team, you'll play a pivotal role by providing end user support for all EFE staff. This includes interfacing with end users at all levels as well as other cross functional IT teams. The Service Desk Technician is the initial point of contact for IT support and is responsible for gathering and analyzing information regarding the end user's request or issue, troubleshooting, resolving or escalating as needed and handling the ticket through resolution. 
  
In addition to an earnest desire to help people, we are looking for the ideal candidate to complement the team's existing talents. For this Service Desk Technician role, we are seeking a candidate with proven technical troubleshooting experience to help deliver a reliable, consistent end-user support experience. If you are a strong customer focused communicator and detail driven this may be an opportunity for you! 
  
Responsibilities: 
  
  • Respond to incidents and service requests for calls and tickets with timely resolution. 
  • Troubleshoot and resolve hardware, software, and basic network issues. 
  • Follow up on open tickets, ensuring timely resolution and user communication. 
  • Escalate complex issues to higher-level support and/or specialized teams. 
  • Utilize and contribute to the knowledge base, documenting solutions, and procedures. 
  • Follow standard operating procedures (SOPs) for consistent service delivery. 
  • Assist with password resets, account provisioning, and access requests. 
  • Ensure compliance with security policies and data protection standards. 
  • Assist with pipeline, upcoming, and ongoing projects as requested 
  
Requirements: 
  
  • 4+ years of technical support experience 
  • Strong analytical problem solving and troubleshooting abilities 
  • Excellent interpersonal and teamwork skills; able to work both independently and within a team-oriented environment. 
  • Ability to concisely document processes, procedures, issues, resolutions; strong writing skills required. 
  • Excellent interpersonal and communication skills; able to adapt instructions and guidance to the skill level of the end user. 
  • Self-motivated, forward thinking. 
  • Ability to multitask in a fast-paced environment; handle multiple issues/requests simultaneously; able to quickly re-adjust priorities on demand. 
  • Windows 11 end user support 
  • Microsoft O365 end user support 
  • Support, troubleshooting and imaging of hardware (Dell and Mac laptops). 
  • Basic knowledge of network connectivity and troubleshooting (wired and wireless), TCP/IP subnetting, DHCP, routing & switching, VPN. 
  • Familiarity with Microsoft Active Directory (user & computer accounts, OU's, Group Policy) and EntraID. 
  • Printer support (both USB and network) - hardware, drivers, installation, print queue management, troubleshooting. 
  
Technical Knowledge 
  • Experience with Windows 11 OS 
  • Experience with ITSM ticketing systems (JIRA, Ivanti, etc.) 
  • Experience with Ivanti Neurons 
  • Experience with OKTA verify 
  • Experience with Active Directory 
  • Experience with Microsoft Office O365 
  • Experience with monitoring and remote management tools 
  • Experience with JAMF administration 
  • Experience with Dell laptops 
  • Experience with Apple OS 
  • Experience with Mac laptops 
  
Preferred Certifications: 
  • CompTIA A+ (220-1101) 
  • CompTIA A+ (220-1102) 
  • CompTIA Net+ 
  • ITIL Foundation 4.0 
  
Work Schedule: This position currently follows a hybrid work model. Employees are required to work from the office at least two days per week (Monday - Friday). 
  
Edelman Financial Engines takes a market-based approach to pay. The expected base salary range for this role nationally is $48,900-$60,000. However, final base pay will be carefully determined based on several factors, including responsibilities, job-related skills, relevant experience, geographic location, and market conditions. Additionally, this role may be eligible for other forms of compensation and benefits, such as a discretionary bonus, health, dental and other wellness plans, and 401(k) contributions. 
  
Your recruiter can share more about the specific benefits eligible for this role during the hiring process. 

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