Nmci Service Desk Jobs (NOW HIRING)

Requisition Number: 29473 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $95,000.00 - $135,000.00 Security Clearance: TS/SCI Level of Experience: Mid This opportunity resides with Warfare Systems (WS), a business group within HII's Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems. HII works within our nation's intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners. Meet HII's Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you. To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072 Summary HII's Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations. The Systems Administrator - NMCI Desktop Support serves as the organization's NMCI Assistant Customer Technical Representative (ACTR), providing frontline coordination and support for NMCI desktop services.
You will work closely with users and NMCI service providers to ensure accurate information, proper ticket handling, and timely delivery of NMCI device provisioning, troubleshooting, and lifecycle actions.
In addition to assisting with workstation setup and refresh activities, this role supports inventory accuracy, compliance with NMCI policies, and clear communication of processes and requirements to both users and leadership.
This is an excellent opportunity to bring your desktop support expertise to a growing team and help support our mission. Systems Administrator 1: $68,458 - $97,566 Systems Administrator 2: $85,432 - $115,087 Systems Administartor 3: $103,176 - $128,000 Systems Administrator 4: $121,394 - $144,732 What you will do You will provide front-line coordination and desktop support for NMCI-managed end-user environments, ensuring users receive reliable, accurate assistance with workstation provisioning, troubleshooting, and lifecycle actions. In this role, you apply solid technical and organizational expertise to manage NMCI service requests, support hardware refresh activities, and maintain a smooth user experience across the organization. Key responsibilities include serving as the NMCI Assistant Customer Technical Representative (ACTR), reviewing and submitting NMCI tickets, tracking service actions, and supporting device setup, onboarding, and replacement activities. You will assist users with NMCI-managed Windows workstation issues; coordinate with NMCI Service Desk and field technicians; and maintain accountability for NMCI-assigned assets, inventory updates, and disposition actions. You may also participate in organizational-level support for NMCI updates, hardware refresh cycles, software rollouts, and policy implementations, as well as assist with documentation of procedures, service metrics, and reporting requirements. Additionally, you will communicate NMCI processes and timelines to users, ensure all activities comply with NMCI and facility security standards, and contribute to maintaining a consistent, well-managed NMCI operational environment aligned with organizational policies and mission needs. What we are looking for 3+ years of experience in Service Desk, desktop support, systems administration, or related roles
Demonstrated proficiency and expertise in the following:
- Deploying and managing Microsoft Windows desktop platforms
- Working with customers over-the-phone and in-person to resolve end-user issues TS/SCI clearance required with ability to obtain a CI Poly Active TS/SCI government security clearance required to start Must meet DoD 8140/CSWF for 451-Intermedediate or be willing to obtain the appropriate credential within 6 months Level Qualifications Systems Administrator 1: High School Diploma or equivalent and 4 years relevant experience. Systems Administrator 2: 3 years relevant experience with Bachelors in related field or High School Diploma or equivalent and 7 years relevant experience. Systems Administrator 3: 6 years relevant experience with Bachelors in related field; 4 years relevant experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant experience. Systems Administrator 4: 10 years relevant experience with Bachelors in related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience. Physical Requirements Position will be subject to lifting, bending, stooping, etc to install/move systems. The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills. Together we are working to ensure a future where everyone can be free and thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Do You Need Assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.