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Nmci Service Desk Jobs (NOW HIRING)

Leidos

Service Desk RDM Tier II Technician

Norfolk, VA · On-site

Minimum of 6 months of tenure with the NMCI Service Desk in good standing. * 8570 IAT II certification, such as CompTIA Security +CE or equivalent. * Three months or more experience supporting NNPI ...

Leidos

Service Desk RDM Tier II Technician

Norfolk, VA · On-site

Minimum of 6 months of tenure with the NMCI Service Desk in good standing. * 8570 IAT II certification, such as CompTIA Security +CE or equivalent. * Three months or more experience supporting NNPI ...

Sabre Systems

NMCI Representative

Patuxent River, MD · On-site

$17 - $22/hr

Escalate unresolved technical issues to the NMCI Enterprise Service Desk and NAVAIR Customer Technical Representatives. * Maintain inventory records and assist with lifecycle management of government ...

Sabre Systems LLC

NMCI Representative

Patuxent River, MD · On-site

$17 - $22/hr

Escalate unresolved technical issues to the NMCI Enterprise Service Desk and NAVAIR Customer Technical Representatives. * Maintain inventory records and assist with lifecycle management of government ...

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How much do nmci service desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for nmci service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is the NMCI Service Desk?

The NMCI Service Desk is the central point of contact for users of the Navy Marine Corps Intranet (NMCI) who need technical support or assistance with their IT services. It provides help with issues such as password resets, software installations, troubleshooting connectivity problems, and resolving account or hardware-related concerns. The Service Desk operates 24/7 to support Navy and Marine Corps personnel, ensuring that their IT systems remain functional and secure. Users can reach the Service Desk by phone, email, or through an online portal.

What are some common challenges faced by NMCI Service Desk technicians, and how can they be addressed?

NMCI Service Desk technicians often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse technical issues on government systems, and adhering to strict security protocols. Balancing quick response times with accurate problem resolution is key. Successful technicians develop strong communication skills, remain adaptable to evolving technologies, and leverage knowledge bases and escalation procedures to address complex problems. Regular training and collaboration with team members also help in staying updated with the latest NMCI policies and technical solutions.

What are the key skills and qualifications needed to thrive as an NMCI Service Desk technician, and why are they important?

To thrive as an NMCI Service Desk technician, you need a solid understanding of computer hardware, software troubleshooting, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Security+. Familiarity with ticketing systems (like Remedy), remote desktop tools, and NMCI-specific security protocols is essential. Strong communication, problem-solving skills, and a customer-focused attitude help technicians resolve issues efficiently and maintain positive user interactions. These skills ensure quick resolution of technical problems, compliance with security standards, and high user satisfaction in a mission-critical environment.

What is the difference between Nmci Service Desk vs Help Desk Technician?

AspectNmci Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGovernment, Defense, SecurityCorporate, IT Support Centers
Industry UsagePrimarily government and defense sectorsVarious industries including IT, healthcare, finance
Job FocusTechnical support, security protocols, government systemsGeneral IT support, troubleshooting, customer service

The Nmci Service Desk primarily supports government and defense systems with a focus on security and specialized protocols, often requiring specific certifications. Help Desk Technicians work across various industries providing general IT support and troubleshooting. While both roles involve technical support, Nmci Service Desk positions are more specialized within government environments, whereas Help Desk Technicians serve broader commercial sectors.

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What states have the most Nmci Service Desk jobs?

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Nmci Service Desk jobs near you
Infographic showing various Nmci Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Service Desk RDM Tier II Technician

Norfolk, VA • On-site

Leidos
IT Services • 10K+ employees

8.3

Company rating: 8.3 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

80th of 499 rated business services

People enjoy working here

Good employer

Recommended by students

Learn more about Leidosexternal

Full-time

Posted 4 days ago

Job description

The SMIT Service Desk RDM Tier II Team has an opening for an experienced technician to work in our Norfolk VA office. This team receives escalated issues from Tier I and provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. They manage network devices in addition to end user machines, such as printers and scanners. In doing so, they utilize advanced server-based tools and also conduct research and create new knowledge articles.

As a Service Desk RDM Technician, you will:

  • Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.
  • Develop and use automated tools to implement solutions.
  • Peer mentoring to Tier I agents.
  • Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.
  • Demonstrate excellent phone and email support with effective verbal and written communication skills.
  • Following standardized work instructions and documenting work completed according to established policy.
  • Resolve problems independently or collaborate with team mates to resolve issues.
  • Interacts with higher-tier specialty organizations, i.e., Engineering and Network Operations.
  • Collaboration with customer and industry partners to solve complex problems.
  • Demonstrate critical thinking skills to quickly understand complex systems.
  • Work on many tasks simultaneously in a high-pressure environment.
  • Interact with individuals on all organizational levels.
  • Develop and strengthen peer mentoring skills.

Basic Qualifications

  • High school education or equivalent and 2-4 years of relevant IT experience, or equivalent combination of experience and college level education.
  • Minimum of 6 months of tenure with the NMCI Service Desk in good standing.
  • 8570 IAT II certification, such as CompTIA Security +CE or equivalent.
  • Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.
  • Superior skills in both written and verbal communication.
  • Proficiency with Microsoft PowerShell.
  • Strong problem-solving skills.
  • Advanced knowledge of computer and networking technology.
  • Ability to effectively document issues, troubleshooting steps, and resolutions implemented.
  • Understands NMCI internal structure, processes and tools.
  • Able to effectively utilize ticketing and Knowledge Management System.
  • Must be a US Citizen.
  • Able to work assigned shifts as needed, including overnights and weekends.
  • Proactive learner who takes ownership of their own growth and career development.

Preferred Qualifications

  • Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk.
  • 2 years of experience on NMCI Service Desk in good standing.
  • Microsoft AZ-900 and/or AZ-104 certifications.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:August 25, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Sourced by ZipRecruiter

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Reston, VA, US

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