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Nmci Service Desk Jobs (NOW HIRING)

Leidos

Data Center Lead

San Diego, CA

$59K - $106K/yr

Under SMIT, the Leidos team delivers the core backbone of the Navy-Marine Corps Intranet (NMCI), including cybersecurity services, network operations, service desk, and data transport. Ultimately ...

Leidos

Data Center Lead

San Diego, CA · On-site

$59K - $106K/yr

Under SMIT, the Leidos team delivers the core backbone of the Navy-Marine Corps Intranet (NMCI), including cybersecurity services, network operations, service desk, and data transport. Ultimately ...

Leidos

COMSEC Specialist

Joint Base Pearl Habor Hickam, HI · On-site

$46 - $56/hr

... service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore ... Kits, NMCI-managed encryption device at other sites, and any future solutions that use crypto ...

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Nmci Service Desk information

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How much do nmci service desk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for nmci service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an NMCI Service Desk technician, and why are they important?

To thrive as an NMCI Service Desk technician, you need a solid understanding of computer hardware, software troubleshooting, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Security+. Familiarity with ticketing systems (like Remedy), remote desktop tools, and NMCI-specific security protocols is essential. Strong communication, problem-solving skills, and a customer-focused attitude help technicians resolve issues efficiently and maintain positive user interactions. These skills ensure quick resolution of technical problems, compliance with security standards, and high user satisfaction in a mission-critical environment.

What is the difference between Nmci Service Desk vs Help Desk Technician?

AspectNmci Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGovernment, Defense, SecurityCorporate, IT Support Centers
Industry UsagePrimarily government and defense sectorsVarious industries including IT, healthcare, finance
Job FocusTechnical support, security protocols, government systemsGeneral IT support, troubleshooting, customer service

The Nmci Service Desk primarily supports government and defense systems with a focus on security and specialized protocols, often requiring specific certifications. Help Desk Technicians work across various industries providing general IT support and troubleshooting. While both roles involve technical support, Nmci Service Desk positions are more specialized within government environments, whereas Help Desk Technicians serve broader commercial sectors.

What is the NMCI Service Desk?

The NMCI Service Desk is the central point of contact for users of the Navy Marine Corps Intranet (NMCI) who need technical support or assistance with their IT services. It provides help with issues such as password resets, software installations, troubleshooting connectivity problems, and resolving account or hardware-related concerns. The Service Desk operates 24/7 to support Navy and Marine Corps personnel, ensuring that their IT systems remain functional and secure. Users can reach the Service Desk by phone, email, or through an online portal.

What are some common challenges faced by NMCI Service Desk technicians, and how can they be addressed?

NMCI Service Desk technicians often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse technical issues on government systems, and adhering to strict security protocols. Balancing quick response times with accurate problem resolution is key. Successful technicians develop strong communication skills, remain adaptable to evolving technologies, and leverage knowledge bases and escalation procedures to address complex problems. Regular training and collaboration with team members also help in staying updated with the latest NMCI policies and technical solutions.
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Nmci Service Desk jobs near you
Infographic showing various Nmci Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

ACTR Support Specialist

Na Ali'i Consulting & Sales, LLC.

Mechanicsburg, PA

Full-time

Re-posted 10 days ago

Job description

Overview

Nakupuna Solutions and the Naval Supply Systems Command (NAVSUP) Chief Information Officer (SUP 06) has the responsibility of insuring NAVSUP Headquarters (NAVSUP HQ) has the capability to fully utilize the Information Technology (IT) available to the command. This responsibility includes liaison services between the NMCI contractor and the NAVSUP HQ end-user community. NAVSUP SUP 06 plans and provides innovative IT services for NAVSUP HQ as it relates to NMCI/NGEN. Contractor commitment is needed in the preparation and processing of NMCI/NGEN documentation, hands-on technical and hardware support, and training of our end users.

Responsibilities

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

The contractor will provide NAVSUP HQ ACTR assistance as related to NMCI activities in the following areas:

Program Management Assistance:

  • Maintain metrics, administration, planning, inventory and execution documentation and spreadsheets.
  • Assist in the development and monitoring of NAVSUP HQ NMCI/NGEN financial requirements.
  • Assist the ACTR in NMCI order processing; on average 4 or 5 contract task order modifications per year.
  • Assist the ACTR in the tracking and maintenance of the NMCI loaner laptop pool, iOS devices, Multi-Function Devices, and external hard drives.
  • Maintain the NMCI computer inventory and order history.
  • Track and report on Missing, Lost, Stolen or Damaged (MLSD) items and assist end users in proper reporting and processing paperwork for replacement.
  • Process an average of 50 Move, Addition, Arrival, Departure (MAAD) service requests per month.
  • Prepare, submit, and track an average of 95 Service Requests Forms (eSRF) in NET per month.

Technical Assistance:

  • Assist the end users, helpdesk and Site Operations personnel with technical diagnostics and remediation, requiring a basic knowledge of IT hardware and software and performance.
  • Occasional relocation (disconnecting and reconnecting) of IT equipment, mainly laptops with associated peripherals. Candidate must be able to lift a maximum of 50 pounds.
  • Assist NMCI/NGEN contractors with oversight of hardware technical refresh, to include ordering and deployment.

Meeting Participation:

  • Contractor will assist the ACTR by actively participating in meetings, conferences, and reviews such as the bi-weekly ACTR and HP meetings.
  • In the absence of the ACTR, the contractor will be required to protect NAVSUP HQ interests concerning technical and program issues.
  • Contractor will develop meeting agendas and post meeting minutes as part of this facilitation function.

Communications:

  • Contractor will support the ACTR in development and execution of communications relating to NMCI/NGEN end user technology issues of particular concern and will educate the work force in the various procedures that impact business processes. This will require developing written documentation and one-on-one training on an as-needed basis.
Qualifications

Skills/ Qualifications: Minimum 2 years experience in IT support services desired. Minimum 2 years of college in IT-related curriculum desired. Excellent technical skills, organizational and planning skills, excellent communication, and problem-solving skills, Problem analysis, attention to detail and accuracy, solid judgment, decision-making ability, takes initiative, and is adaptable.

Clearance Requirements:

  • Must be a US citizen
  • Must have a favorably completed National Agency Check with Written Inquiries (NACI) including a Federal Bureau of Investigation (FBI) fingerprint check prior to installation access.

Physical Requirements: The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation:

  • Ability to perform repetitive motions with the hands, wrists, and fingers.
  • Ability to engage in and follow audible communications in emergency situations.
  • Ability to sit for prolonged periods at a desk and working on a computer.
Employment Type: FULL_TIME

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