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Flex Time It Service Manager Jobs (NOW HIRING)

AAC Inc

IT Service Manager

Washington, DC

Responsibilities may include, but are not limited to: · Manage day-to-day IT support operations ... priority and time-sensitive escalations. · Must have a positive and patient customer service ...

Axos Bank

IT - Service Delivery Manager

San Diego, CA · Hybrid

$95K - $115K/yr

About This Job As our IT - Service Delivery Manager, you will play a pivotal role in ensuring the ... of time. Manual dexterity and coordination are required while operating standard office equipment ...

IDEX

Manager, IT Service Management

Northbrook, IL

$112K - $169K/yr

... The Manager, ServiceNow Platform & Service Management is responsible for the strategy, governance, roadmap, and continuous improvement of the ServiceNow platform and IT Service Management ...

Nova Ltd.

IT Manager

Fremont, CA · On-site

$160K - $200K/yr

This role will act as the regional IT leader, responsible for business applications, infrastructure, and service delivery, while managing a team of 3 professionals across Business Applications ...

Sealing Devices

IT Manager

Lancaster, NY · On-site

$100K - $115K/yr

Coordinate IT activities across multiple locations to maintain consistent service delivery and ... Track project progress and ensure initiatives are delivered on time and within scope. Required ...

Deloitte

Manager, IT Service Orchestration

Houston, TX · On-site

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience * 6+ years of experience in IT operations, service management, or ...

Deloitte

Manager, IT Service Orchestration

Hartford, CT · On-site

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent experience * 6+ years of experience in IT operations, service management, or ...

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Flex Time It Service Manager information

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How much do flex time it service manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for flex time it service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is the difference between Flex Time IT Service Manager vs Help Desk Supervisor?

AspectFlex Time IT Service ManagerHelp Desk Supervisor
CertificationsITIL, CompTIA, PMP (optional)CompTIA A+, HDI-Support Center Analyst
Work EnvironmentManaged IT services, flexible hours, strategic planningHelp desk, customer support, team supervision
Industry UsageIT service providers, corporate IT departmentsIT support centers, internal tech support teams

The Flex Time IT Service Manager oversees IT service delivery with flexible scheduling, focusing on strategic management and client satisfaction. In contrast, the Help Desk Supervisor manages support teams and handles day-to-day technical issues. Both roles require technical certifications and are common in IT support environments, but they differ in scope and responsibilities.

More about Flex Time It Service Manager jobs
What job categories do people searching Flex Time It Service Manager jobs look for? The top searched job categories for Flex Time It Service Manager jobs are:
Flex Time It Service Manager jobs near you
Infographic showing various Flex Time It Service Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.
IT Service Manager

IT Service Manager

AAC Inc

Washington, DC

Full-time

Re-posted 8 days ago

Job description

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational leadership, process governance, and continual service improvement.

Position requires on-site support.

Responsibilities may include, but are not limited to:

·      Manage day-to-day IT support operations and personnel across all tiers.

·      Monitor SLA performance, queue health, ticket quality, and resolution timeliness.

·      Drive continuous improvement initiatives for service delivery processes.

·      Create and maintain service desk procedures, workflows, and knowledge documentation.

·      Engage with stakeholders to ensure service stability and responsiveness.

·      Provide leadership guidance, coaching, and performance oversight for support teams.


Required Skills
Required Experience

·      BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.

·      Strong knowledge of ITIL-based service management frameworks.

·      Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.

·      The ability to analyze metrics and operational data to identify improvement opportunities.

·      ITSM platform system experience required (BMC or ServiceNow).

Salary: 120-130k

Qualifications:

·      Must obtain an agency public trust suitability determination prior to start date.

·      Excellent verbal and written communication and stakeholder-facing skills.

·      Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.

·      Ability to support high-priority and time-sensitive escalations.

·      Must have a positive and patient customer service attitude.

·      ITIL 4 and PMP or Scrum Master certifications are preferred but not required.

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