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Flex Time It Service Manager Jobs (NOW HIRING)

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Flex Time It Service Manager information

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$33K

$70K

$118.5K

How much do flex time it service manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for flex time it service manager in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is the difference between Flex Time IT Service Manager vs Help Desk Supervisor?

AspectFlex Time IT Service ManagerHelp Desk Supervisor
CertificationsITIL, CompTIA, PMP (optional)CompTIA A+, HDI-Support Center Analyst
Work EnvironmentManaged IT services, flexible hours, strategic planningHelp desk, customer support, team supervision
Industry UsageIT service providers, corporate IT departmentsIT support centers, internal tech support teams

The Flex Time IT Service Manager oversees IT service delivery with flexible scheduling, focusing on strategic management and client satisfaction. In contrast, the Help Desk Supervisor manages support teams and handles day-to-day technical issues. Both roles require technical certifications and are common in IT support environments, but they differ in scope and responsibilities.

More about Flex Time It Service Manager jobs
What job categories do people searching Flex Time It Service Manager jobs look for? The top searched job categories for Flex Time It Service Manager jobs are:
Infographic showing various Flex Time It Service Manager job openings in the United States as of June 2026, with employment types broken down into 40% Full Time, and 60% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.
IT Service Manager

IT Service Manager

OU Health

Oklahoma City, OK

Full-time

Medical, Dental, Retirement, PTO

Posted 13 days ago


OU Health rating

7.0

Company rating: 7.0 out of 10

Based on 143 frontline employees who took The Breakroom Quiz

405th of 870 rated healthcare providers


Job description

Position Title:IT Service ManagerDepartment:IT Support ServicesJob Description:

The IT Service Manager II is responsible for the overall coordination of all of the Service Management processes, measuring the performance and compliance to targeted service levels ensuring the quality and availability of critical OU Health IT services. This position also serves as representative and point of escalation for ETS customers.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

  • Development, refinement, and maintenance of the ITIL based service management processes and their enabling toolsets

  • Planning and managing the continued enablement of core Service Management processes on OU Health supporting systems

  • Ensuring the complete logging, prioritization, response and tracking of all IT service requests, interruptions or changes

  • Coordinating interaction and integration between OU Health's other core service management processes

  • Producing management escalation and performance information on a regular basis

  • Identification and management of Major Incidents or Changes affecting critical OU Health services or impacting patient safety

  • Serve as ETS point of contact for OU Health Operations for escalation of service interruptions or requirements

General Responsibilities

  • Performs other duties as assigned.

Minimum Qualifications

Education Requirements:Bachelor's Degree required.

Experience Requirements:

  • 3-5 years of experience working in IT Service Management, managing, measuring and reporting on ITIL service management processes on a ServiceNow platform.

  • Experience in implementing and maturing ITIL processes preferred. Prior healthcare experience preferred.

License/Certification/Registration Requirements:

  • Current version of ITIL Certification required.

  • One or more ITIL Practice Manager certifications preferred.

Knowledge/Skills/Abilities Required:

  • Knowledge of the implementation and maintenance of ITIL processes

  • Ability and desire to mentor less senior Service Managers or those seeking to become Service Managers.

  • Ability to drive priorities and manage change with a positive outcome

  • Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others

  • Strong proactive approach to problem-solving and resolution skills, takes initiative and uses good judgment, excellent follow-up skills

  • Possesses strong and effective working relationships with all levels of OU Health representing ETS as a trusted point of contact and escalation.

  • Excellent demonstrated interpersonal and communication skills (oral and written), professional demeanor and presentation

  • High attention to detail, outstanding organizational skills and the ability to manage time effectively

  • Position requires the ability to lead under pressure to address major issues, meet strict deadlines, effectively prioritize multiple tasks

  • Drive policy to seek and identify confidential, sensitive, and proprietary information and maintain such information as confidential

Current OU Health Employees - Please click HERE to login.OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

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About OU Health

Sourced by ZipRecruiter

OU Health is a leading company in the healthcare industry, based in Oklahoma City, OK, US. As the state's only comprehensive academic health system, OU Health provides a full spectrum of medical care, from world-class cancer treatments to life-saving emergency care. Founded with a mission to advance healthcare, medical education, and research across the state, the company has a solid reputation for clinical excellence and a patient-centered approach. Upholding its core values of compassion, integrity, and innovation, OU Health has remarkably made a significant contribution to medical research and education and raised the standard of care across a broad range of specialties.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

Year founded

2020