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Nmci Service Desk Jobs (NOW HIRING)

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. * Desktop ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. * Desktop ...

CACI

Junior Logistics Analyst

Norfolk, VA

$43K - $86K/yr

... NMCI Service Desk assisting the user in resetting or reinstalling the Good for Enterprise (email) Application. Work with COMNAVAIRLANT N61 when needed on all cell phone trouble calls. - Manage ...

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How much do nmci service desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for nmci service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is the NMCI Service Desk?

The NMCI Service Desk is the central point of contact for users of the Navy Marine Corps Intranet (NMCI) who need technical support or assistance with their IT services. It provides help with issues such as password resets, software installations, troubleshooting connectivity problems, and resolving account or hardware-related concerns. The Service Desk operates 24/7 to support Navy and Marine Corps personnel, ensuring that their IT systems remain functional and secure. Users can reach the Service Desk by phone, email, or through an online portal.

What are some common challenges faced by NMCI Service Desk technicians, and how can they be addressed?

NMCI Service Desk technicians often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse technical issues on government systems, and adhering to strict security protocols. Balancing quick response times with accurate problem resolution is key. Successful technicians develop strong communication skills, remain adaptable to evolving technologies, and leverage knowledge bases and escalation procedures to address complex problems. Regular training and collaboration with team members also help in staying updated with the latest NMCI policies and technical solutions.

What are the key skills and qualifications needed to thrive as an NMCI Service Desk technician, and why are they important?

To thrive as an NMCI Service Desk technician, you need a solid understanding of computer hardware, software troubleshooting, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Security+. Familiarity with ticketing systems (like Remedy), remote desktop tools, and NMCI-specific security protocols is essential. Strong communication, problem-solving skills, and a customer-focused attitude help technicians resolve issues efficiently and maintain positive user interactions. These skills ensure quick resolution of technical problems, compliance with security standards, and high user satisfaction in a mission-critical environment.

What is the difference between Nmci Service Desk vs Help Desk Technician?

AspectNmci Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGovernment, Defense, SecurityCorporate, IT Support Centers
Industry UsagePrimarily government and defense sectorsVarious industries including IT, healthcare, finance
Job FocusTechnical support, security protocols, government systemsGeneral IT support, troubleshooting, customer service

The Nmci Service Desk primarily supports government and defense systems with a focus on security and specialized protocols, often requiring specific certifications. Help Desk Technicians work across various industries providing general IT support and troubleshooting. While both roles involve technical support, Nmci Service Desk positions are more specialized within government environments, whereas Help Desk Technicians serve broader commercial sectors.

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Nmci Service Desk jobs near you
Infographic showing various Nmci Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Sr. Service Desk Technician I (6686)

MetroStar

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

As Sr. Service Desk Technician II, you'll be responsible for overseeing help desk operations and ensuring customer satisfaction. This role focuses on overseeing advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations.
We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
What you'll do:
  • Coordinate and stagger team schedules to guarantee continuous onsite operations and help desk coverage during the required window of 6:00 AM - 6:00 PM ET, Monday through Friday.
  • Ensure that every verbal, telephonic, and email request is accurately inputted into the DUSN (M) IT Ticket system, and verify that every open ticket is updated daily.
  • Direct the review, triage, and response for incoming incidents ensuring standard tickets are resolved within 4 hours.
  • Maintain a current and accurate list of approximately 150 designated VIPs to ensure immediate operational response and ticket resolution within 1 hour.
  • Interface directly with multiple enterprise support teams to process seat orders, escalate issues, and manage IT resources.
  • Oversee the online scheduling, system configuration, and live troubleshooting for audio-visual conference rooms, while continuously monitoring inventories for non-NMCI hardware and over 1,500 wireless assets.

What you'll need to succeed:
  • Active DoD Secret security clearance
  • Bachelor's Degree from an accredited college or university with 5 years overseeing Service Desk operations, including service request, incident & problem ITIL processes.
  • Experience managing a Service Desk supporting 4K+ Users.
  • You currently hold an ITILv4 certification.
  • Experience with Service Desk management tools such as ServiceNow, Jira Service Management, or similar platforms.
  • Excellent communication and collaboration skills.
  • Strong customer service orientation and the ability to build positive relationships with stakeholders.
  • Ability to manage multiple priorities and deliver results in a fast-paced environment.

HOURLY RATE: $67,000.00 - $74,000.00
The hourly rate for this position is determined based on qualifications, skills, and relevant experience. The final rate offered will be determined based on several factors including:
  • The candidate's professional background and relevant work experience
  • The specific responsibilities of the role and organizational needs
  • Internal equity and alignment with current team compensation
  • This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
    • Performance-based bonuses
    • Company-paid training and/or certifications
    • Referral bonuses

To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/
Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.
Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.
Benefits: All full-time employees are eligible to participate in our benefits programs:
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off (PTO) and holidays
  • Parental Leave and dependent care
  • Flexible work arrangements
  • Professional development opportunities
  • Employee assistance and wellness programs

Like we said, we are big fans of our people. That's why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
What we want you to know:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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