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Nmci Service Desk Jobs (NOW HIRING)

CSA Global LLC

Help Desk Manager

Washington, DC · On-site

Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. * Desktop ...

MSCCN

Logistics Analyst - Norfolk VA

Norfolk, VA · On-site

$75K - $100K/yr

... NMCI Service Desk assisting the user in resetting or reinstalling the Good for Enterprise (email) Application. Work with COMNAVAIRLANT N61 when needed on all cell phone trouble calls. - Manage ...

CSA Global LLC

Help Desk Manager

Washington, DC · Hybrid

Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. * Desktop ...

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Nmci Service Desk information

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How much do nmci service desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for nmci service desk in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an NMCI Service Desk technician, and why are they important?

To thrive as an NMCI Service Desk technician, you need a solid understanding of computer hardware, software troubleshooting, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Security+. Familiarity with ticketing systems (like Remedy), remote desktop tools, and NMCI-specific security protocols is essential. Strong communication, problem-solving skills, and a customer-focused attitude help technicians resolve issues efficiently and maintain positive user interactions. These skills ensure quick resolution of technical problems, compliance with security standards, and high user satisfaction in a mission-critical environment.

What is the difference between Nmci Service Desk vs Help Desk Technician?

AspectNmci Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI-SAT
Work EnvironmentGovernment, Defense, SecurityCorporate, IT Support Centers
Industry UsagePrimarily government and defense sectorsVarious industries including IT, healthcare, finance
Job FocusTechnical support, security protocols, government systemsGeneral IT support, troubleshooting, customer service

The Nmci Service Desk primarily supports government and defense systems with a focus on security and specialized protocols, often requiring specific certifications. Help Desk Technicians work across various industries providing general IT support and troubleshooting. While both roles involve technical support, Nmci Service Desk positions are more specialized within government environments, whereas Help Desk Technicians serve broader commercial sectors.

What is the NMCI Service Desk?

The NMCI Service Desk is the central point of contact for users of the Navy Marine Corps Intranet (NMCI) who need technical support or assistance with their IT services. It provides help with issues such as password resets, software installations, troubleshooting connectivity problems, and resolving account or hardware-related concerns. The Service Desk operates 24/7 to support Navy and Marine Corps personnel, ensuring that their IT systems remain functional and secure. Users can reach the Service Desk by phone, email, or through an online portal.

What are some common challenges faced by NMCI Service Desk technicians, and how can they be addressed?

NMCI Service Desk technicians often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse technical issues on government systems, and adhering to strict security protocols. Balancing quick response times with accurate problem resolution is key. Successful technicians develop strong communication skills, remain adaptable to evolving technologies, and leverage knowledge bases and escalation procedures to address complex problems. Regular training and collaboration with team members also help in staying updated with the latest NMCI policies and technical solutions.
More about Nmci Service Desk jobs
What cities are hiring for Nmci Service Desk jobs? Cities with the most Nmci Service Desk job openings:
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Nmci Service Desk jobs near you
Infographic showing various Nmci Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Help Desk Specialist with Security Clearance

Zachary Piper Solutions, LLC

Kansas City, MO • On-site

$50K - $60K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Zachary Piper Solutions is looking for an Help Desk Specialist to join a large federal program. This is a full-time position and onsite in Kansas City, MO. Essential Duties of theHelp Desk Specialist: * Responsible for end-user desktop support across numerous Marine Corps installations worldwide. * Providing IT support for various devices/technologies including the network devices, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC), etc.
* Conduct operations in support of the Enterprise Service Desk.
* Execute scripts and answer calls.
* Troubleshoot, resolve, and/or escalate technical issues.
* Open and close tickets.
* Correlate events and incidents for management of Information Technology (IT) Services.
Qualifications of theHelp Desk Specialist: * 1+ years of IT experience
* Active Security+ certification
* Must be able to obtain and maintain an active Secret clearance.
Compensation for theHelp Desk Specialist: * $50,000 - $60,000 (based on experience)
* Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays
This job opens for applications on 7/10/2026. Applications for this job will be accepted for at least 30 days from the posting date. #LI-LS3 #LI-ONSITE Keywords: 401k, 401k match, pto, paid time off, holiday, medical, dental, health, culture, ts/sci, top secret, government clearance, security clearance, ssbi, secret clearance, dod clearance, department of defense, army, navy, military, marines, air force, help desk, helpdesk, technical support, it support, i.t. support, information technology, information technology support, computer science, system administration, system admin, system administrator, service desk, support desk, user support, customer support, support services, itsm, end user support enduser support, end-user support, troubleshooting, desktop support, tier1, tier 2, tier 1, tier2, tier1/2, tier 1/2, it concierge, tech support, cloud support, it professionals, information technology professional, navy, marine, nmci, DON, enterprise network, smit, hardware devices, lan/wan, wlan, data center, datacenter, it service management, information technology service management, user support, troubleshoot, script, scripting, scripts, python, bash, perl, linux, unix, rhel, red hat, redhat, windows, vtc, video teleconference, video teleconferencing, mfd, multifunctional device, multi-functional device, mfp, multifunctional peripheral, multi-functional peripheral, ticket, ticketing, service now, servicenow, snow, jira, Zendesk, zen desk, freshservice, fresh service, remedy, Ivanti, servicedesk, imaging, security+, security +, security plus, ccna, ccnp, cysa, cysa +, cysa+, gicsp, gfec, cnd, sscp, casp, casp+, cisa, gced, gcih, ccsp

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